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Rapallo Hotel

#19 of 460 Hotels in Florence
Certificate of Excellence
Hotel website
Via Santa Caterina d'Alessandria, 7, 50129 Florence, Italy
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€10 off room rate
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1,081 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Fair Oaks
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Rapallo - May, 2015 - one week. Hotel and rooms are modern, beautiful, and upscale (5 out of 5). The service and management was (2 out of 5). The reception desk is not staffed and the men behind the glass offices were not friendly, helpful, or courteous. If you want air conditioning, you have to call downstairs and request it... More 

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lorenzo c, Responsabile relazioni con la clientela at Rapallo Hotel, responded to this review

I find that my job is still satisfying and enjoyable even if in this line of business you can come across guests who sometimes speak badly of you, saying things that are not true and which are extremely hurting. Such this case, who had booked a room for six nights in my hotel and then decided that he would like... More 

Phoenix, Arizona
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel had a lot of charm. We stayed in a Superior Twin Room. It was clean and quiet. The staff was very professional and helpful. The breakfast was good and every day they had a happy hour that had lots of nice treats to end the day with. We would stay here again.

Review collected in partnership with this hotel

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lorenzo c, Responsabile relazioni con la clientela at Rapallo Hotel, responded to this review

Thanks for your comment, it was a pleasure for us to have you as our guests, a greeting Lorenzo More 

Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We stayed for 4 nights here. The location is good, 15-20 minutes walk from station and to major sites. Short walk to good restaurants and shops. Modern, clean, good size of room & bathroom. The breakfast and afternoon tea/happy hour is also good. Great service, professional and informative staff !

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lorenzo c, Responsabile relazioni con la clientela at Rapallo Hotel, responded to this review

Thank you for your words, I am personally delighted to have offered to you some good suggestion to visit our city, where I hope you will return soon. we wait and we give you a greeting Lorenzo Google Traduttore per il Business:Translator ToolkitTraduttore di siti webStrumento a supporto dell'export Disattiva traduzione istantaneaInformazioni su Google TraduttorePer cellulariCommunityPrivacy e TerminiGuidaInvia commenti More 

Delray Beach, Florida
1 review
5 of 5 stars Reviewed 6 days ago NEW

From the moment we checked in and received our upgraded room (to a junior suite), our experience was fantastic. The staff were very friendly and helpful, we asked for suggestions of places to eat, how to find our bank, getting tickets for museums, etc. The room was beautiful, with comfortable beds and a fantastic bathroom. I will definitely stay at... More 

Review collected in partnership with this hotel

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lorenzo c, Responsabile relazioni con la clientela at Rapallo Hotel, responded to this review

Thank you for your comments, our staff is always with great enthusiasm to serve our guests and offer everyone the best of our hospitality. Lorenzo More 

Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Beautiful!!! The room was extremely clean and spacious (the entire hotel was immaculate). The bed was really comfortable. Bathroom was big and had any items you may need- robe, slippers, toiletries. Location was great- easy walk to the downtown area. Easy walk to train station. Breakfast featured a huge selection. They also have an afternoon "tea" - we were only... More 

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lorenzo c, Responsabile relazioni con la clientela at Rapallo Hotel, responded to this review

dear, thank you for this significant comment. we were able to offer perhaps the best we can, surely what we most desire: a direct contact with our city and to our generous hospitality. so thanks to repay us with these words and with your appreciation. a greeting Lorenzo More 

Danville, California
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

You can walk anywhere in Florence so this location was fine.. It is near the train station so not really in the heart of the old city. This is a boutique hotel, small and charming. We stayed 3 nights and enjoyed our visit, staff was friendly and very helpful, breakfast was more than we expected. We would stay again and... More 

Was this review helpful? Yes 1
lorenzo c, Responsabile relazioni con la clientela at Rapallo Hotel, responded to this review

dear guest, thank you for your comment, and we are delighted for yours satisfaction. greetings lorenzo More 

Chesterfield, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We really enjoyed our stay at this lovely hotel. The well sized room was attractive and well maintained. The shower was brilliant and much appreciated in the hot weather. The bed was most comfortable. Breakfast was excellent with lots of choice. Afternoon tea and tasty snacks were much appreciated. All staff were charming and very helpful. The location was ideal... More 

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lorenzo c, Responsabile relazioni con la clientela at Rapallo Hotel, responded to this review

Thank you for your comments, we hope you come back prestoa torvarci. greetings from Florence Lorenzo More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Hotel Rapallo was a great place to stay in Florence. The hotel was located conveniently, allowing us to walk to all of our destinations, and was priced appropriately. The room provided was spacious and clean, and the bed was very comfortable. Breakfast was nice and the hotel provided free bottled water, which was a huge benefit to us. The main... More 

Review collected in partnership with this hotel

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lorenzo c, Responsabile relazioni con la clientela at Rapallo Hotel, responded to this review

the month of May invites to walk and our customers increasingly appreciate our position. for air conditioning we regret the little inconvenience, but we found the solution. Lorenzo More 

Kennesaw, Georgia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a great modern hotel was the best of amenities. They had amazing water, the shower was amazing. The breakfast and cocktail hour is really good. The rooms were large and up to American standards. The hotel is close to the Central market, bus and train station. You can walk everywhere. Lots of trend restaurants near by. Would definitely... More 

Was this review helpful? Yes 1
lorenzo c, Responsabile relazioni con la clientela at Rapallo Hotel, responded to this review

Thank you for your comments we are especially pleased to have found our ideal position, which is our strong point, being one of the most attractive but quiet of the city. greetings Lorenzo More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Everything was perfect...room,connectivity,convenience,comfort etc.....awesome... 10min walk from station 10min from Duomo Complimentary breakfast was unbelievably superb.. Highly recommended..go for it

Was this review helpful? Yes 1
lorenzo c, Responsabile relazioni con la clientela at Rapallo Hotel, responded to this review

Thank you for your comment has been our pleasure to have our guest greetings Lorenzo More 

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