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Pitti Palace al Ponte Vecchio

#89 of 460 Hotels in Florence
Certificate of Excellence
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Borgo San Jacopo, 3, 50125 Florence, Italy
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Pitti Palace al Ponte Vecchio
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Pitti Palace al Ponte Vecchio
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1,046 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Blackpool, England, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

A lovely friendly hotel right in the heart of the city at the end of the Pont vechio bridge the rooms were clean and comfortable and were serviced every day. The bar and restaurant are on the sixth floor with two terraces overlooking the skyline of Florence the staff were very friendly and helpful I would definitely stay there if... More 

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2 reviews
4 of 5 stars Reviewed 3 days ago NEW

There are many advantages of staying in this place such as location, staff, the atmosphere of the rooms, the view etc... You can get any kind of suggestion about Florence from the staff, they are really helpful. I really liked to stay one of the rooms which has wall paintings on the ceiling. When I was staying there I felt... More 

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We spent several night with the Pitti Palace as our headquarters, the rooms are very comfortable and the staff is very helpful, especially in the breakfast room and at night on the terrace. The location made sightseeing very easy and the view from the terrace, especially at night, was great. We chose to walk from the train station which worked... More 

Was this review helpful? Yes 1
PittiPalace, assistant manager at Pitti Palace al Ponte Vecchio, responded to this review

Dear Peter thank you so much for your nice review about your stay with us, we hope to welcome you again soon!! SB Assistant manager More 

San Rafael, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I lived in Pisa many years ago, visit Tuscany almost every year, and utterly love Florence and know it well. This hotel is perfect for me as an older and wiser traveler. I appreciate so much the location, the convenience of the elevator, the courtesy and knowledge of the staff, the comfort and cleanliness of the rooms, the view from... More 

Was this review helpful? Yes 3
PittiPalace, assistant manager at Pitti Palace al Ponte Vecchio, responded to this review

Dear Jennifer Thank you for beeing a friend of Florence and from now on also our Friend! We are honoured to be considered your Florentine Home! See you again SB Assistant manager More 

Canterbury, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights on our way from Venice to Lucca. We were made to feel SO welcome by all the staff who were so friendly and helpful (which made up for the incredibly rude bus ticket inspector who made me feel like a murderer because I didn't know I was supposed to validate my ticket!) Our room... More 

Was this review helpful? Yes
PittiPalace, assistant manager at Pitti Palace al Ponte Vecchio, responded to this review

Dear Nutkin We all thank you for such a beautiful review about your stay with us! It is important for us that our guests feel welcomed and the Pitti as their Florentine Home! We look forward to welcoming you again! Regards The Staff HOTEL PITTI PALACE AL PONTE VECCHIO More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The Pitti Palace by the Ponte Vecchio in Florence is a very good hotel to stay in Florence. The reception staff were excellent and the rooms were tidy and clean. The hotel has an excellent roof top terrace that provides commanding views of the city, the breakfast and dinner were standard quality. Rooms in the main part of the hotel... More 

Was this review helpful? Yes
PittiPalace, Assistant manager at Pitti Palace al Ponte Vecchio, responded to this review

Dear Robert Thank you so much for your nice review about your stay with us!, we are glad to hear that you enjoyed Florence and look forward to welcoming you again regards SB Assistant manager More 

manchester.england
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just had 5 nights in Florence staying at this hotel (our second stay) and it was lovely from beginning to end...the location is perfect...the beds are comfortable...it is spotlessly clean...staff were friendly and helpful in our experience...admittedly the rooms and bathrooms can be small by some peoples' standards but they are good enough and how can it be any other... More 

Was this review helpful? Yes
PittiPalace, assistant manager at Pitti Palace al Ponte Vecchio, responded to this review

Dear Guest Thank you for leaving a review and for renewing your confidence in us ! we are glad to be considered your Home in Florence and hope to welcome you again soon Regards The Staff HOTEL PITTI PALACE AL PONTE VECCHIO More 

Wisconsin
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The location of this hotel was fabulous. Close walking distance to all the must sees of Florence. We even walked to the train station. Ponte Vecchio is outside the door. For some that would be ideal for us it was noisy. The staff wasn't very friendly and at one point when asking directions the guy behind the desk was more... More 

Was this review helpful? Yes
PittiPalace, ASSISTANT MANAGER at Pitti Palace al Ponte Vecchio, responded to this review

Dear Guest Thank you for writing a review about us, we apologize if you did not feel welcome and if someone of us was not attentive enough. We will take this review as an inducement to improve our standards and to correct some misleading behaviours thank you SB Assistant manager More 

Interlaken NJ
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is very centrally located..Its like being in times square only in Florence...There are a zillion people outside the door...a good shopping neighborhood but very very touristy....Hotel is clean, staff very nice but rooms are small and dingy...needs upgrading...Halls are antiquated. Carpeting on walls very 1970's literally and I think the pillows on the beds are from the 70's... More 

Was this review helpful? Yes 3
PittiPalace, assistant manager at Pitti Palace al Ponte Vecchio, responded to this review

Dear Guest Thank you for your review, all comments are vital for us to improve our services and to understand where and what we can improve. I am sorry that you found the Hotel not updates as we have just gone trough a major renotvarions, we have not finished yet, we are still changing some furniture around hoping that our... More 

Montreal, Canada
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The location is perfect; however, we feel that the great location has made this hotel complacent and insensitive to its guests. Firstly, we reserved a room with a panoramic view at a premium price. Our view was very limited, and, in fact, we thought they had made a mistake. When we brought this up with the front desk, it was... More 

Was this review helpful? Yes 1
PittiPalace, assistant manager at Pitti Palace al Ponte Vecchio, responded to this review

Dear Carmignuzzo I read your review, the content of which had my best attention. We apologize if you did not fully enjoy your stay because of the wifi, we did had some troubles with the cable that unfortunately is technically independent from us and that we are solving by investing in optic fibre. I cannot recall the room you stayed... More 

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