We stayed at this hotel for 2 nights in early October 2011. The room was old, smelled like bug spray, had long black hairs in the bed and on day 2 our luggage and personal bathroom items were removed without our knowledge or permission. To make matters worse the woman at the front desk (I was told her name is... More

NH is a chain hotel from Spain. I recently stayed in the NH Bologna and NH Florence. The rooms were almost identical. At the NH Firenze the lady that checked me in was very rude if I remember correctly her name is Tita, the same situation with the night clerk she was rude and uninterested it seemed like she enjoyed... More

Rooms were spacious and clean and while the meals were good the food wasn't anything special. Staff on the front desk seemed uninterested in providing any service More

We arrived in Florence by car and saw the NH near the Arno so we decided to stay for the night. We were very disappointed with our room number 429. In the morning the receptionist said they were undergoing refurbishment. Nevertheless the room was atrocious, the carpets were all stained and smelly, the wall paper was peeling off in places,... More

Nice looking hotel but was let down by an average room, ours was number 422. The room needed a face-lift, the double bed was quite hard (mind you, so were many other hotels), and the shower drainage was so slow that we showered in a pool of water. The air-con fan couldn't be manually turned off, so I had to... More

We spent two nights here in October. We booked it as a Top Secret hotel on Lastminute.com and were hugely impressed. The room was big with a balcony overlooking the river and the hills and the bathroom was spotlessly clean with more than the usual offering of complimentary toiletries. There was a slight smell of drains in the corridor but... More

Located not far from the center of Florence. Approximately 15 minutes to walk along the Arno. A very nice walk. The room was fine, clean, and was prepared bed and cleaned every day. The hotel staff at the breakfast buffet was nice and served a very delicious buffet. At the reception there was not much attention to the guests. Indifference.... More

After reading previous peoples comments I feel like I was in a different hotel. My bedroom was tired and the curtains had holes in them, didnt close right up. Once again floor boards but no noisy neighbours this time. Bathroom was clean but needs loo roll holder for starters. Bed was like a rock. The rest of the hotel was... More

We had two nights here as part of a tour with Insight Vacations. There were also other tour groups at the hotel. Not a problem, but this may put some folk off. The public areas of the hotel were pleasant and the rooms a good size. They were however, very 'tired' and in great need of redecoration. This may be... More