We stayed at this hotel because we are using their chain also in Rome which i cannot rave about enough. It is a group of Italian teachers, we speak the language and have had a blast in Rome. Though we all adore Florence, this hotel is honestly the PITS! 1. Rude staff, one word answers, not helpful, requests went unanswered,... more

We booked this hotel as a "top secret hotel" via another site so had no idea where we were going to stay. When we found out the identity we weren't too sure given some of the other reviews. We were very pleasantly surprised. Pro's: Price - we got buy one night get one free so ended up paying the same... more

certainly not in a priviledged location as we were sold by last minute. about 1/2-45mins walk to anything of interest in Florence Night club woke us up so we moved to an even worse room. I would never stay there again. On the positive side Florence was lovely and we tried to spend as little time in hotel as possible more

Stayed here in June with my wife and our 10 year old son. We had emailed a couple weeks before and asked for a roll away bed and they told us we would have to pay extra (which was fine) for a larger room to fit the bed. However, on arrival they had no record of this. Nonetheless, they offered... more

My room is very spacious and beautifully designed. Besides, i really appreciate the installation of a microphone system in the toilet such that i can hear the braodcasting of TV program when i am taking a shower in the bathroom. Breakfast is very wonderful and i can have a very good start every day. In short, it is very comfortable... more

We stayed at the hotel for 4 nights in May. We were told that there were old and newly renovated rooms and given a new room on the 2nd floor. The room looks exactly like what the hotel website shows, very chic and modern. For European standard, I thought the room size was large and great. Location: it is probably... more

We got a great deal and this hotel was worth every penny. It is a very large hotel and the reception staff could have been more helpful. If you want to be right in the heart of the attractions then you will find this hotel a little far out; but it is only a pleasant 20mins walk into the centre... more

I booked last minute and my aunty who was meeting up with me stayed same night. She got an older style room overlooking street and I got a back room which was super modern and comfortable. The double bed was really a big single but at £57 for the night and fantastic breakfast it was a bargain! Stayed at another... more

stayed in april 2009 ,the room we received was very nice ,art deco style ,recently done other areas of the hotel slightly above average,overall not bad ,would give it 3.5 to 4 stars more