We had asked for a triple room and were impressed by the size of the accomodation (with balcony) and a shower room AND bathroom, but the amenities advertised were not available, such as the restaurant on any night, or the piano bar only staffed on the one night we asked at reception if it was available. the phone had to... more

Dilapidated hotel. Rude staff. Elevators broken. Hot water knob didn't work. TV didn't come on. Carpets filthy. Outer bedding looked unwashed. Housekeeping having lengthy arguments in the hallway outside your door. Breakfast--found a hair in food Ew. Bar lacked essentials and often not staffed. View from room was the metal security grates like they pull down at the mall to... more

While the location to the train station is a definite plus, the hotel certainly doesn't live up to it's 4-star rating. We were very disappointed when we walked into the tired, smelly lobby to check in. The rooms were average European-sized rooms, but they, too were tired and in dire need of repair. The air conditioning did not work. The... more

Just back from a two night sleepless stay. The hotel is in a great location but if you have time I would recommend that you change your hotel destination. we read the previous reviews and thought that it would be fine .... But.......... two nights no sleep a piece of ply-board holding our two beds together.... loads of noise from... more

The hotel is tired and in need of refurbishment. HOWEVER, we spent two very quiet nights in a spacious room facing on to the garden at the back. Bathroom was clean with working bath. Staff was helpful and polite. Special mention for their buffet breakfast which was bountiful and varied. Given the extremely convenient location, I would not hesitate to... more

We had booked this hotel for our stay in Florence. After reading the reviews on tripadvisor, I canceled my booking at the Majestic. Nevertheless, I went to check out the hotel when I was in Florence. It was worse than the reviews given. Its a dirty, smelly hotel which badly needs refurbishment. I am thankful to all those people who... more

Room was very nice, we had Two bathrooms and it was clean, but the air conditioner would not work, nor did the phones. The room got afternoon sun and the temperature in the room was 35 degrees C., in March. I would not want to be here in summer. Others in our group were not so lucky, one had some... more

I think people are over-reacting. It may not be the Ritz Carlton but you get what you pay for. I paid 42 pounds to stay here for 2 nights. This price cannot be beaten. The rooms are a good size, very clean, beds are fine, no bugs for me. It is only a stones throw from the station, close to... more

We arrived from the train station in minutes, very easy walk. Location was good and hotel looked okay although a little run down. We had booked scenic room and were shown to a small hot box with a view of a wll about 6 feet away from the window! Afer much complaining and discussion with receptionist we got a larger... more