Old curtains and carpet make an awful combination for those who have rhinitis. The hotel needs and urgent reform. It's far from a 4 star. The breakfast is poor. Altough the location is excellent. Very near from Duomo and other touristical sites. more

After looking forward to visiting Florence and walk away cringing with an overwhelming memory of a disgustingly dirty hotel spoiling the holiday. I never bother to take the time to write reviews but feel so strongly that I'll share my warning with others. I could not wait to check-out. The photos on the website where I booked the accomodation was... more

very pleasent, clean and good service. nice and clean diningroom. more

I'm somewhat surprised by the negative reviews about the Fenice Palace. We found it clean and comfortable, ideally situated near the Duomo, and with exceptionally friendly and helpful staff on the front desk. Certainly some rooms were noisy but that's to be expected of a city centre location. Breakfast was ample and of considerably better quality than some hotels I've... more

A beautiful city experience ruined by this godawful place. They advertise as four stars and to be frank are kidding themselves. The Wi-Fi doesn't work. The central computer breaks down. The breakfast is poor quality and empty plates/trays are not replaced. Dining area staff are inattentive if they are even there (had two half hr breakfasts without seeing anyone other... more

Take your earplugs - but that said we found the hotel to clean, very comfortable large bed, staff were polite and helpful and a decent choice at buffet breakfast. The situation of the hotel more than makes up for the noise - it is a few seconds walk from the Duomo we had a view over the roof tops of... more

the location was very central, the breakfast was excellent and the room/bathroom were clean. unfortunately, it was quite run down. there was an odour coming from the basement or lift shaft that seemed to waft around the hotel, the rooms were in need of a paint and up date and our room was very small. the pictures on-line look very... more

Where do you start, the triple room we were initially offered with views, has skylights as the only view - no windows. Dirty and lacking in basic maintenance is a good description. We discovered after turning the lights on that they had severe electrical problems which resulted in no power at all. The manager tried to accomodate us but this... more

My second time staying at this hotel, we paid 450 euro for 5 nights two adults and a child so i consider that i got value for money. The hotel may be considered more a three star plus so do not go with a four star expectation. Regarding the drain like smell i do not think it as bad as... more