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Fenice Palace Hotel

4.0 of 5 Via Martelli 10, 50129 Florence, Italy
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Fenice Palace Hotel
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214 reviews from our community

Traveler rating
    13
    47
    52
    40
    62
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34
88
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Bucharest, Romania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed March 2, 2013

Best thing about this hotel by far is the great location, very close to the train station it's literally in the heart of the touristic center of the city. We had to walk just one block to get to the Florence Catedral Building - Il Duomo. All the other objectives on our map were covered by walking in and out... More

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Vienna, Austria
Top Contributor
88 reviews 88 reviews
65 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed January 2, 2013

As part of our Italian tour after a week's Mediterranean cruise that ended in Genua onwards to Milan for 3 nights then next stop Florence, which I must admit I really was looking forward to since it has been almost 20 years since I was last there, I was quite happy upon seeing that our hotel is nicely situated just... More

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daniele128, Direttore generale at Fenice Palace Hotel, responded to this review

. dear customer, his review seemed to us very objective and centered in the middle of what are the strengths and weaknesses of our structure. Our property is aware of this and will not be made ​​until all the necessary changes has decided to maintain the tariffs due to rising costs would need very strong increase. Abbiao a few months... More

Cedar Falls, Iowa
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 29, 2012

We stayed here for three nights, in room 301, two weeks ago. I got a good price on the room via an opaque travel site, and was somewhat alarmed about the hotel after reading some of the negative reviews here, but fortunately we had no issues. The in-room safe is too small to hold a laptop, but I didn't bring... More

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Tampa, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 5, 2012

Located a block away from Il Duomo, near the market, the train station and the David this is the best value in Florence. It is surrounded by great restaurants and shops. The staff is very helpful; the rooms are good size, very clean but with some dated furniture. The bed was comfortable though not very soft. When we return to... More

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Blackwater, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 4, 2012

I stayed at this hotel for 4 days and would recommend this for anyone who like an hotel that is central to the city. The Duomo (cathedral) was less than a minute away. As I was on my own there were no problems been out at night as again less than 2 minutes were shops, restaurant and plenty of people... More

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Epsom, United Kingdom
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 30, 2012

my husband booked a very expensive 3 night weekend package for our anniversary through Citalia. This hotel came highly recommended from Citalia and we were expecting much more than we got. The lifts are old as other reviewers mention and in certain parts of the corridors there is a strange smell. This was not the case in the rooms, which... More

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daniele128, Direttore generale at Fenice Palace Hotel, responded to this review

dear customer, thank you for your review which will be very useful to improve. However, we want to point out some considerations: 1) the rooms can not be noisy, so to use earplugs, because the hotel is situated in the pedestrian area and the rooms have double glazing. We do not understand then what it points to the noise you... More

Top Contributor
63 reviews 63 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed October 18, 2012

I booked this as a business hotel and unsuitable, really tired rooms and a funny smell in the corridors (others seem to have remarked on this) The service from the staff was absolutely fine. This got dood expedia ratings and I got a pretty good deal. The rooms were clean enough so no complaints. If you get a great deal... More

Was this review helpful? Yes 1
Florence
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed October 16, 2012

The lighting was poor and so was the water flow in the shower . The room was almost good, the location good, the price was expensive.

Review collected in partnership with Easytobook.com

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Italy in OZ
1 review
3 of 5 stars Reviewed October 15, 2012 via mobile

Good service lift up the hotel that is old. We have been few times from 2000 on this hotel, while the service is always high standard the property itself is now tired. They revamped the foyer years ago but the basic of the hotel should be renewed. Lifts are old please update! Staff and location makes the difference. Company or... More

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Hitchin, England, United Kingdom
2 reviews
2 of 5 stars Reviewed October 9, 2012

this was booked through the travel agent and we were assured that it was a good hotel. I have to strongly disagree. First there is the disagreeable smell permeating through the corridor, there is no hot water and pressure is low in the shower. Toilet was leaking and the bed was rock hard. Avoid room 403 or you will be... More

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Additional Information about Fenice Palace Hotel

Address: Via Martelli 10, 50129 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Price Range (Based on Average Rates): $
Hotel Class:4 star — Fenice Palace Hotel 4*
Number of rooms: 72
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Also Known As:
Fenice Palace Florence
Hotel Fenice Palace

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