I'm somewhat surprised by the negative reviews about the Fenice Palace. We found it clean and comfortable, ideally situated near the Duomo, and with exceptionally friendly and helpful staff on the front desk. Certainly some rooms were noisy but that's to be expected of a city centre location. Breakfast was ample and of considerably better quality than some hotels I've... more

A beautiful city experience ruined by this godawful place. They advertise as four stars and to be frank are kidding themselves. The Wi-Fi doesn't work. The central computer breaks down. The breakfast is poor quality and empty plates/trays are not replaced. Dining area staff are inattentive if they are even there (had two half hr breakfasts without seeing anyone other... more

Take your earplugs - but that said we found the hotel to clean, very comfortable large bed, staff were polite and helpful and a decent choice at buffet breakfast. The situation of the hotel more than makes up for the noise - it is a few seconds walk from the Duomo we had a view over the roof tops of... more

the location was very central, the breakfast was excellent and the room/bathroom were clean. unfortunately, it was quite run down. there was an odour coming from the basement or lift shaft that seemed to waft around the hotel, the rooms were in need of a paint and up date and our room was very small. the pictures on-line look very... more

Where do you start, the triple room we were initially offered with views, has skylights as the only view - no windows. Dirty and lacking in basic maintenance is a good description. We discovered after turning the lights on that they had severe electrical problems which resulted in no power at all. The manager tried to accomodate us but this... more

My second time staying at this hotel, we paid 450 euro for 5 nights two adults and a child so i consider that i got value for money. The hotel may be considered more a three star plus so do not go with a four star expectation. Regarding the drain like smell i do not think it as bad as... more

I recently stayed at Hotel Fenice Palace while in Florence and found it to be Excellent! The room was clean and modern, I had a window that opened (not common in Australia), large comfortable bed, flat screen TV with cable. The Hotel Staff were polite and helpful, and it was in an excellent location close to the Duomo and other... more

6 of us stayed at the Fenice Palace June 17-19. We booked this hotel due to it's great location and on that note we were not dissapointed. Very close to the Duomo and the Ponte Vecchio but Florence is a great walking city anyway. I must say the street noise in our second floor rooms made sleep almost impossible and... more

We stayed here for a week in June. The location of the hotel is excellent,being central and is within easy walking distance of most of the major attractions. We found the staff helpful and the service prompt. The room was cleaned daily, the linen and towels clean and of a good standard. Problems, there were several, 1. The room was... more