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Hotel Mirage

Via Francesco Baracca 231/Int 18, 50127 Florence, Italy
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293 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (293)
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    (85)
  • Jun-Aug only
    (68)
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Houston, Texas
2 of 5 stars Reviewed 1 week ago NEW

The lobby was the only nice part of this hotel. As I was traveling with a large American group, I expected service to be somewhat difficult with the language barrier and all. This was by far the worst service I've experienced in Italy, mainly because the front desk and restaurant servers were rude and condescending. Not only did the front... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago

Bad hotel! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!Do not stay here!!!!!!!!!!!!!!Far away from the center of florence. They do not have room service at night if you need. The restaurants around the hotel are not to near as they say in the reception.

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Travelers are raving about these Florence hotels

1 review
1 of 5 stars Reviewed May 12, 2015 via mobile

This hotel is a super super low end one. Lobby is nice but hotel room is totally opposite. Noisy room with Aircon not working. Toilets are dark. Bedsheets are dirty. Facilities are super old. TV not working. Witness a robbery case just outside the lobby too.

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1 review
1 of 5 stars Reviewed May 11, 2015 via mobile

I came with a tour group. When we just reached hotel, we saw a snatch thief snatch away one tourist's luggage(from another tour group), causing the tourist fall straight down to the face. Second,the room is dirty, bed/blanket not clean. Third, lots of mosquito. Most importantly, the room no aircon, almost all tourist from my tour group does not have... More 

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Fareham, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 4, 2015

This hotel sent mixed messages all during the stay. Whilst recently decorated it still lacks of attention to detail and customer service. The room's furnishings were very outdated with a TV that had a terrible buzzing muffled sound. The bathroom was not very welcoming with a plastic shower curtain in a bath which felt a bit like granny's home and... More 

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goldenmirage, Responsabile relazioni con la clientela at Hotel Mirage, responded to this review

Dear Mr Robert The modernization process of our hotel have just took place in the last months, although we know that this operation isn't finished yet, we are proud of our lastest achievements. Reviews like yours helps us to remember that there is some other work to do (and we are willing to do it in the nearest future). The... More 

Boston, Massachusetts
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 3, 2015

I recently stayed in the Hotel Mirage in Florence with our group of ten New England high school basketball players and their coach. The hotel was booked for us by our travel agent, primarily on its price and its availability of rooms with 5 single beds. We had accepted an invitation to visit and play in Florence but we had... More 

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goldenmirage, Responsabile relazioni con la clientela at Hotel Mirage, responded to this review

Dear Mr. Scott I'm glad to know that your experience in our hotel (as well for the time spent in Florence), was delightful. It's a pleasure for us to welcome people from other countries in Europe and US, in order to grant them a good memory of their vacation (for pleasure or sport as well) spent in Italy. Our position... More 

Caversham, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed February 24, 2015

I have contacted that hotel in order to use a gift box (200€ for 2 nights) in April. They accepted the gift box, only, and only if I add an extra 35€/night. According to them, April is high season, from April to September, and I should pay an extra. So basically, I can only use my Gift Box in their... More 

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goldenmirage, Responsabile relazioni con la clientela at Hotel Mirage, responded to this review
Google Translation

Egregio Signore, sono sicuro che Lei ha richiesto di usufruire del Suo voucher in una data particolarissima del periodo di... More 

Columbia, Missouri
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed October 27, 2014

Air conditioner were turned off for the season even though it was quite warm! Rooms were quite small, mattress quite hard and pillows extremely soft and flat. It is quite a distance to town, so if you are looking for a place to eat and shop, only one restaurant nearby. Stay closer to town if possible! It's a "mirage" of... More 

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Israel
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed October 21, 2014

I have stayed in this hotel for two nights (October 2014). I’ll start from the good – The staff is mostly friendly. Two out of three receptionists were really kind and at least tried to be helpful. The breakfast is pretty decent with a nice verity of dishes and drinks. But it’s no way a 4 stars hotel breakfast. The... More 

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Larnaka City, Cyprus
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 19, 2014

i stayed here for a night because i was catching a flight out of Florence the next morning and I desperately needed somewhere closer to the airport to stay. The hotel in general has a very relaxed, quiet ambience. The room was clean, not very modern but still good, felt a bit stuck in the room because i could not... More 

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