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Hotel Mirage

Via Francesco Baracca 231/Int 18, 50127 Florence, Italy
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283 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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  • English first
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1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is a super super low end one. Lobby is nice but hotel room is totally opposite. Noisy room with Aircon not working. Toilets are dark. Bedsheets are dirty. Facilities are super old. TV not working. Witness a robbery case just outside the lobby too.

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1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

I came with a tour group. When we just reached hotel, we saw a snatch thief snatch away one tourist's luggage(from another tour group), causing the tourist fall straight down to the face. Second,the room is dirty, bed/blanket not clean. Third, lots of mosquito. Most importantly, the room no aircon, almost all tourist from my tour group does not have... More 

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Travelers are raving about these Florence hotels

Fareham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel sent mixed messages all during the stay. Whilst recently decorated it still lacks of attention to detail and customer service. The room's furnishings were very outdated with a TV that had a terrible buzzing muffled sound. The bathroom was not very welcoming with a plastic shower curtain in a bath which felt a bit like granny's home and... More 

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goldenmirage, Responsabile relazioni con la clientela at Hotel Mirage, responded to this review

Dear Mr Robert The modernization process of our hotel have just took place in the last months, although we know that this operation isn't finished yet, we are proud of our lastest achievements. Reviews like yours helps us to remember that there is some other work to do (and we are willing to do it in the nearest future). The... More 

Boston, Massachusetts
Contributor
14 reviews 14 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I recently stayed in the Hotel Mirage in Florence with our group of ten New England high school basketball players and their coach. The hotel was booked for us by our travel agent, primarily on its price and its availability of rooms with 5 single beds. We had accepted an invitation to visit and play in Florence but we had... More 

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goldenmirage, Responsabile relazioni con la clientela at Hotel Mirage, responded to this review

Dear Mr. Scott I'm glad to know that your experience in our hotel (as well for the time spent in Florence), was delightful. It's a pleasure for us to welcome people from other countries in Europe and US, in order to grant them a good memory of their vacation (for pleasure or sport as well) spent in Italy. Our position... More 

Caversham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 24, 2015

I have contacted that hotel in order to use a gift box (200€ for 2 nights) in April. They accepted the gift box, only, and only if I add an extra 35€/night. According to them, April is high season, from April to September, and I should pay an extra. So basically, I can only use my Gift Box in their... More 

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goldenmirage, Responsabile relazioni con la clientela at Hotel Mirage, responded to this review
Google Translation

Egregio Signore, sono sicuro che Lei ha richiesto di usufruire del Suo voucher in una data particolarissima del periodo di... More 

Columbia, Missouri
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 27, 2014

Air conditioner were turned off for the season even though it was quite warm! Rooms were quite small, mattress quite hard and pillows extremely soft and flat. It is quite a distance to town, so if you are looking for a place to eat and shop, only one restaurant nearby. Stay closer to town if possible! It's a "mirage" of... More 

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Israel
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed October 21, 2014

I have stayed in this hotel for two nights (October 2014). I’ll start from the good – The staff is mostly friendly. Two out of three receptionists were really kind and at least tried to be helpful. The breakfast is pretty decent with a nice verity of dishes and drinks. But it’s no way a 4 stars hotel breakfast. The... More 

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Larnaka, Cyprus
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 19, 2014

i stayed here for a night because i was catching a flight out of Florence the next morning and I desperately needed somewhere closer to the airport to stay. The hotel in general has a very relaxed, quiet ambience. The room was clean, not very modern but still good, felt a bit stuck in the room because i could not... More 

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1 review
5 of 5 stars Reviewed October 15, 2014

My staying was very nice in this hotel. I recommend everybody to go there. You will be treated very kindly. The rooms are clean, at the restaurant the waiters are really nice and the food is delicious. Every night i ordered another plate and i was never dissapointed.The only problem that i had was with the airline Alitalia that lost... More 

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goldenmirage, Responsabile relazioni con la clientela at Hotel Mirage, responded to this review
Google Translation

Gentile Signore/Signora Le siamo molti grati per gli apprezzamenti che ci dedica. Il nostro impegno è garantire sempre una buonissima... More 

Ocala, Florida
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 12, 2014

This hotel is not beautiful or modern. It needs an update but it's clean and in a good location. You can catch a bus to Florence a block away. The hotel sells the bus tickets. We parked the car and rode the bus each day because it's hard to find parking garages in Florence. The hallway is orange velvet something... More 

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