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All 461 Florence hotels

Grand Hotel Baglioni Firenze

4.0 of 5 Hotel   |   Piazza Unita Italiana 6, 50123 Florence, Italy
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Ranked #146 of 461 hotels in Florence
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Dizwod Crawley, United Kingdom
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1,101 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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English first
Crawley, United Kingdom
4 reviews 4 reviews
4 of 5 stars Reviewed yesterday NEW

Arrived in Florence by Train, the hotel was less than 5 minutes walk. entered the hotel and the lobby was very impressive. Unfortunately the room was not ready (we arrived a few hours early) and sat in the bar for a while.One of the bar staff Marco, was very friendly chatty and a great asset to the hotel, during our... More

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London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

My friend and I stayed at the 4 star Grand Hotel Baglioni in Florence recently and were very disappointed with this hotel. The room we stayed in was supposed to be a deluxe room (Room 127) but if this was a deluxe room I feel very sorry for the people that stay in their standard rooms. The room we had... More

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Emirate of Dubai, United Arab Emirates
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

The pros: 1- Location. 2- The room I got is quaint, it has a historical caracter, and is clean. 3- The breakfast Buffet offers a decent continental menu. It is served in the roof top restaurant which has a superb panoramic view on the Duomo. 4-Good Internet connection. The cons: 1- The single room that I got is not spacious.... More

Was this review helpful? Yes 1
Top Contributor
59 reviews 59 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed one night at this hotel and enjoyed the service, our room and the wonderful continental breakfast with great views of Florence. The location was perfecto! We easily explored the city and were right across from the train for our morning tour.

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Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

This Hotel has recently renovated their roof top terrace. The new terrace has several semi-private stand alone tables to sit at. The views of the city and especially the Duomo are absolutely amazing. It is a great place to enjoy a bottle of wine and take in the view. This is a must see when in Florence.

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Birmingham, Alabama
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The staff must be getting on and writing a good review for every bad one posted- just as they did in their guest book in the lobby of the hotel, which is filled with negative reviews from guests. THERE IS NO OTHER WAY THIS HOTEL WOULD BE RANKED 4 STARS. The staff is incredibly rude. I often caught them rolling... More

Was this review helpful? Yes 2
BaglioniHotelmanager, Direttore generale at Grand Hotel Baglioni Firenze, responded to this review

Dear Sir / Madam I understand that you and your party had a very hard time during your recent stay here. I hope you will believe me when I tell you that the large majority of our guests are satisfied by our service and that we have many repeat guests, some of them coming weekly. This is why it is... More

New York City, New York
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel 3 nights because of a meeting held there. Our room had no view at all, just a stained glass covered window. We asked to change, but was told that we could not. I had trouble with one of the managers who claimed that my passport wasn't in the computer, although I had shown it the... More

Was this review helpful? Yes 4
BaglioniHotelmanager, Direttore generale at Grand Hotel Baglioni Firenze, responded to this review

Dear Guest, As I replied to your travel mates in the other reviews, I am sure that you and your party had a very uncomfortable stay and for that I am very sorry. However I believe that the description you give of our respectable firm is unfair and libelous. We accept all sorts of critics and we listen to every... More

Turlock, California
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good hotel with great location! Best hotel we stated at in Italy... Train station real close so u can do a day trip to Cinque Terre of u like... Old vintage style rooms with good concierge for info... St. Mary's basilica real close and square ..

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

The rooms smell terrible. The employees are rude. It's old and poorly maintained. Awful location. Air condition broke. Overpriced. Crawling with gypsies. DO NOT STAY HERE OR GIVE THESE PEOPLE ANY BUSINESS.

Was this review helpful? Yes 4
BaglioniHotelmanager, Direttore generale at Grand Hotel Baglioni Firenze, responded to this review

Dear Sir, I am always grateful to everybody who takes some time to give us pieces of advise or even to harshly criticize us .This time though, it is hard for me to see what I can do after such a negative and synthetic review. I am sure you have good reasons to have such a low opinion on us... More

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel has a 4 star, but by all should have one. I am disappointed that the staff is rude and mocking. Breakfast is poor. The rooms are decent but old and smelly. There are many expensive for what it offers all kind. The only good thing is the terrace on the roof with a great view, but it was... More

Was this review helpful? Yes 3
BaglioniHotelmanager, Direttore generale at Grand Hotel Baglioni Firenze, responded to this review

Dear Sir, As I could already reply to other of your colleagues’ reviews, it is unfortunate that you had to deal with rudeness and mocking attitude but, I can assure you, that is not our standard of service. It is my highest priority to look into this matter and investigate on what lead you and all your party have such... More

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Additional Information about Grand Hotel Baglioni Firenze

Address: Piazza Unita Italiana 6, 50123 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel Baglioni Firenze 4*
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Also Known As:
Grand Hotel Florence

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Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#46 Business Hotel in Florence #65 Luxury Hotel in Florence #110 Romantic Hotel in Florence #127 Family Hotel in Florence
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Official Description (provided by the hotel)
Stylish Hotel set in converted palace, located downtown, near Conference Center & tourist attractions. ... more   less 
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