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All 461 Florence hotels

Grand Hotel Baglioni Firenze

4.0 of 5 Hotel   |   Piazza Unita Italiana 6, 50123 Florence, Italy
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78%
Ranked #141 of 461 hotels in Florence
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
BrokerTone Turlock, California
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1,090 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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English first
Birmingham, Alabama
1 review
1 of 5 stars Reviewed 3 days ago NEW

The staff must be getting on and writing a good review for every bad one posted- just as they did in their guest book in the lobby of the hotel, which is filled with negative reviews from guests. THERE IS NO OTHER WAY THIS HOTEL WOULD BE RANKED 4 STARS. The staff is incredibly rude. I often caught them rolling... More

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BaglioniHotelmanager, Direttore generale at Grand Hotel Baglioni Firenze, responded to this review

Dear Sir / Madam I understand that you and your party had a very hard time during your recent stay here. I hope you will believe me when I tell you that the large majority of our guests are satisfied by our service and that we have many repeat guests, some of them coming weekly. This is why it is... More

New York City, New York
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel 3 nights because of a meeting held there. Our room had no view at all, just a stained glass covered window. We asked to change, but was told that we could not. I had trouble with one of the managers who claimed that my passport wasn't in the computer, although I had shown it the... More

Was this review helpful? Yes 2
Turlock, California
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Good hotel with great location! Best hotel we stated at in Italy... Train station real close so u can do a day trip to Cinque Terre of u like... Old vintage style rooms with good concierge for info... St. Mary's basilica real close and square ..

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Neverland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW via mobile

The rooms smell terrible. The employees are rude. It's old and poorly maintained. Awful location. Air condition broke. Overpriced. Crawling with gypsies. DO NOT STAY HERE OR GIVE THESE PEOPLE ANY BUSINESS.

Was this review helpful? Yes 1
BaglioniHotelmanager, Direttore generale at Grand Hotel Baglioni Firenze, responded to this review

Dear Sir, I am always grateful to everybody who takes some time to give us pieces of advise or even to harshly criticize us .This time though, it is hard for me to see what I can do after such a negative and synthetic review. I am sure you have good reasons to have such a low opinion on us... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

This hotel has a 4 star, but by all should have one. I am disappointed that the staff is rude and mocking. Breakfast is poor. The rooms are decent but old and smelly. There are many expensive for what it offers all kind. The only good thing is the terrace on the roof with a great view, but it was... More

Was this review helpful? Yes 1
BaglioniHotelmanager, Direttore generale at Grand Hotel Baglioni Firenze, responded to this review

Dear Sir, As I could already reply to other of your colleagues’ reviews, it is unfortunate that you had to deal with rudeness and mocking attitude but, I can assure you, that is not our standard of service. It is my highest priority to look into this matter and investigate on what lead you and all your party have such... More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

I recently stayed in this hotel with my family while visiting Florence and was grossly disappointed mainly because of the service. Everything seemed like an annoyance to the staff and we generally felt that we were being actively avoided by the hotel staff when confronting them with simple questions or concerns. First the positives: The hotel is gorgeous and convenient... More

Was this review helpful? Yes 1
Bakersfield, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We recently stayed in this hotel on our tour of Italy. We arrived at the train station (S. M. Novella) from Rome and we were pleased to find that the hotel was a very short walk through an underpass to the hotel. This hotel is older and rustic but we like that about the hotel. The doors were a little... More

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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is located walking distance from the train station. It is walkable distance to all major attractions. The room for hotel breakfast has beautiful view of Florence. I loved it. It is a big hotel. It gets too crowded at check in/Check out desk and breakfast. The service gets too slow but it is a typical big hotel thing.... More

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Athens, Greece
Contributor
11 reviews 11 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 1 week ago

I booked a suite at 450 euros or thereabouts three months ago and was guaranteed a suite with a view. Upon arrival the room given was nothing like the photo on website and if you look at the photos I have attached you will see the 'view' is a wall. In the evening I asked for a bottle of water... More

Was this review helpful? Yes 3
Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

This hotel has two spectacular features: its location and its roof top. It is conveniently located near the main train station and is a very short walk to the Duomo, Santa Maria Novella, Mercato Centrale as well as tons of great shopping. That means you can see all of these spectacular sites from the gorgeous roof top terrace. One of... More

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Additional Information about Grand Hotel Baglioni Firenze

Address: Piazza Unita Italiana 6, 50123 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel Baglioni Firenze 4*
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Also Known As:
Grand Hotel Florence

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#45 Business Hotel in Florence #64 Luxury Hotel in Florence #109 Romantic Hotel in Florence #110 Family Hotel in Florence
Hotel Class
Official Description (provided by the hotel)
Stylish Hotel set in converted palace, located downtown, near Conference Center & tourist attractions. ... more   less 
Number of rooms
193

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