Describe the service you experienced - Outstanding Service from the time we started to unload our luggage until the time we left .. extremely friendly staff Tell us how you liked the room - great room Talk about the location & amenities - directly across from the Train Station .. close to shoping , sites, and resturantes .. all within... more

The Baglioni is located right by the impressive church of Santa Maria Novella and is a few minutes' walk from the train station of that name; all the main sights of the city are close by. The exterior of the hotel lacks particular charm, but the inside more than makes up for that. The reception area is spacious, the bedrooms... more

We only ended up here because the hotel Roma had overbooked (see Roma review). We had got the original booking cheap and Roma re-booked us here with a free breakfast we had not ordered. the room was small but fine, the location is about 1/4mile to the cathedral, really central. But the lighting throughout the hotel is dim. Check out... more

We had to wait to check-in even though we were the only ones in Recepion, Reception was dark and uninviting, Recepion and Cashiers were having a heated argument and were not interisted in checking us in. When we eventually got checked in, we were taken by the porter (who during the whole stay was the only friendly person we met)... more

My husband and I spent four nights in Florence as part of our 2 week trip to Italy. We were surprised that the hotel was so close to the train station. Some may find this a "good location" , we did not. The hotel lobby was dark and dreary (their response is that it is "Classical" ) The staff was... more

This was the only large hotel we stayed at during our stay, and we ended up missing the small bed and breakfast feel while staying here. The staff wasn't that friendly and when we found we did not get a terrace as requested, they were not apologetic or ready to adjust the price or move us. I felt 220 Euro... more

I booked the room before reading various reviews of the hotel.... dark, creaking, rude and imperious staff etc. and I nearly cancelled. Thank goodness I didn't as our stay at the Baglioni can only be described by superlatives. The hotel is a haven of traditional comfort and design backed up by highly professional service in a rapidly changing and often... more

I stayed at the Baglioni for five days and could not fault the service or the surroundings in any way. I had a twin bedded room which was very large and the bathroom was beautiful. Clean sheets and towels evey day. The restaurant is on the fifth floor with the most amazing views of the city. Also the most beautiful... more

A grand, classic, dark-wood hotel with bags of character. We enjoyed a 3 night stay as part of our honeymoon. Paid a bit more for a Junior Suite (room 403) and well worth it. No balcony but separate bedroom and sitting room, luggage area with slippers/bathrobes. Very clean and we enjoyed the indulgence of the daily change of bed linen,... more