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Grand Hotel Baglioni Firenze

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Piazza Unita Italiana 6, 50123 Florence, Italy
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Complimentary bottle of wine
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Grand Hotel Baglioni Firenze
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Grand Hotel Baglioni Firenze
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1,426 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
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  • Portuguese first
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  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (1426)
  • Mar-May only
    (323)
  • Jun-Aug only
    (436)
  • Sep-Nov only
    (408)
  • Dec-Feb only
    (259)
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5 of 5 stars Reviewed 2 days ago NEW

The Hotel is located within walking distance of the train station! Extremely nice décor and helpful staff. Centrally located to many tourist attractions and the Hop on Hop off bus stop. The roof top restaurant has an amazing view with an excellent breakfast buffet. We highly recommend this hotel!

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Tysons Corner, Virginia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed four nights in mid July. Very convenient location - train station and tourist sites are close by. Staff was courteous. Room wasn't bad either. Cute old hotel ambiance. We got stuck in the elevator for about 10 minutes. Pressed the alarm button but that did not seem to make any sounds or light up. Somehow the staff was alerted... More 

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Scotland
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed in the hotel at Easter and enjoyed it so much we came back again in July. I can tell you at first hand the amount of painstaking work went on in the outside terrace to prepare for summer. Our room this time was a garden room which gave it a lovely extra dimension. The staff couldn't have been... More 

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scotland GB
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Only 2 decent things about this hotel - the location & the view from the restaurant. The room we had was the smallest hotel room we've ever been in anywhere! Dark, dingy & facing into an inner courtyard. As another review stated, the air conditioning is extremely noisy & we had 2 terrible sleepless nights. The breakfast was a shambles,... More 

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BaglioniHotelmanager, Direttore generale at Grand Hotel Baglioni Firenze, responded to this review

Dear Guest, I regret very much to learn we did not fully respond to your expectations. It is certainly true that our Hotel, part of an ancient historical building, has almost 200 rooms everyone different each other and with different facing. It is a pity you did not give us the opportunity to change from one of our most requested... More 

Nicosia District, Cyprus
2 reviews
1 of 5 stars Reviewed 1 week ago

Hotel is an absolute disgrace. The arconditioning is an old system that makes so much noise we could not sleep. On top of that we asked the concierge for a restaurant suggestion and he booked us on a restaurant at the duomo that was well below average

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BaglioniHotelmanager, Responsabile relazioni con la clientela at Grand Hotel Baglioni Firenze, responded to this review

Dear Guest, we are sorry you did not have a comfortable stay but I must inform you that we constantly maintain and change our air-conditioning system anytime it needs to be replaced. I also believe that you were upgraded into a renovated deluxe room right after you gave notice of the problem. In fact, your judgment seems overall too tough... More 

1 review
2 of 5 stars Reviewed 1 week ago

Stayed once before, had a wonderful experience in 2012, stayed in a garden room, with wonderful patio. This time we had a so called sweet. Water leaked through floor a/c did not cool room below 95 degrees. Terrible customer service and arrogant staff. Sadly lost a favorite place.

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BaglioniHotelmanager, Direttore generale at Grand Hotel Baglioni Firenze, responded to this review

Dear Guest, As much as we are sorry to know that your stay did not match your expectations, it is also a pity that you did not give us further information about your stay. It looks like you were assigned one of our most luxurious room we have and we already are checking if anything is malfunctioning. However I am... More 

Sammamish, Washington
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We are having a great experience at this hotel. We have a very large, comfortable, beautiful room and the hotel is a great location. The staff has been very friendly and the breakfast on the rooftop is a great plus. Although the lift has been out of order a few times, it was fixed quickly and has not been a... More 

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Minneapolis, Minnesota
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was nice and the location was great. I just have to post this little piece of information posted by the elevators of each floor. This is kind of interesting, because it is almost impossible to spend your tourist money on food or alcohol before 7pm. Just saying...

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Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This was our second time at the Hotel Baglioni in Florence, having stayed there 15 years ago and having fond memories. It is a very nice hotel but after reading the other reviews AFTER we stayed here, it would appear they have not done much to change two consistent themes. 1) Consistently broken elevators requiring us to walk 4 flights... More 

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Bahrain
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is conveniently located, walking distance from train station and to major attractions. Beautiful view of Florence from the terrace restaurant. Great service by the bell captain Paolo. Kindly look into the possibility of including bottled water in room for the stay. Thanks

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Train station(36)
  • Very good(8)
  • Great location(8)
  • Dining room(6)
  • Breakfast buffet(3)
  • Top floor(3)
  • Short walk(3)
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Staying in San Lorenzo

Neighborhood Profile
San Lorenzo
San Lorenzo’s lively merchants shout out from behind stalls with an array of products in one of the most traditional neighborhoods in Florence. Different ethnic groups join together in the large outdoor market of San Lorenzo and in the Central Market, a vast multi-floored building. Visitors are bound to fall in love with this area and in particular, with its variety of food, especially those focusing on Florentine dishes as well as international selections. Nobody leaves San Lorenzo without a shopping bag in hand or with an empty stomach.
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