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Grand Hotel Baglioni Firenze

#150 of 458 Hotels in Florence
Certificate of Excellence
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Piazza Unita Italiana 6, 50123 Florence, Italy
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Grand Hotel Baglioni Firenze
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Grand Hotel Baglioni Firenze
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1,307 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Davis, California
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 3 days ago NEW

Although the amenities were nice, the people here are rude and unhelpful. Worst service despite the fact that they had 10x the staff of the other hotels we stayed at in Italy. It took forever to get checked in, they got mad with us when we couldn't figure out how to open the door to our room and then when... More 

Was this review helpful? Yes
BaglioniHotelmanager, Responsabile relazioni con la clientela at Grand Hotel Baglioni Firenze, responded to this review

Dear Sir, I am terribly sorry to read that you were assisted in such a disgraceful way but from your comment it is almost impossible for me to understand what really happened. We assist our guests daily with their room key so such a reaction to your request sounds unusual from our staff. However I would really appreciate if you... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This was my second time staying at the GHB....first time 8 years ago....my best memory was of the rooftop gardens and bar....unfortunately, it was still closed in April, which surprised me. However, when we checked into our rooms - on the first floor - we discovered that we had a beautiful terrace outside of our room. The room itself was... More 

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Saltnes, Norway
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here last week for easter holiday. We stayed in a garden relax-room an it was absolutely beautiful, with a sofa and a table we enjoyed some slow mornings and sunny afternoons there. Lovely after a long day of walking the streets of Florence. Breakfast was plentiful and fresh, even with champagne for those who like that with their breakfast.... More 

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nr glasgow
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Let's starts with the positives - the hotel is well located (only 2 mins from SMN station & 5 mins from the main Duomo etc) - really handy! Also the views from the 5th floor where the restaurant is - well, amazing! The negatives? No warm reception on arrival nor any 'how was your stay?' On departure - very clinical.... More 

Was this review helpful? Yes 1
BaglioniHotelmanager, Direttore generale at Grand Hotel Baglioni Firenze, responded to this review

Dear Guest, I am happy to understand that, despite you had a few nuisances during your stay, you got to enjoy the city and also Grand Hotel Baglioni. I am deeply sorry that we did not match your expectations and I hope you will accept my apologies on behalf of all of us. I hope you will be so kind... More 

Istanbul, Turkey
Contributor
13 reviews 13 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel has a very good location in the center of Florence. Close to the center as well with all the main landmarks .The staff is generally friendly but was quite slow for our check in process as group. The room was quite small and outdated but bathroom was larger than many hotels. Breakfast service not bad but was not... More 

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London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for four nights. Staff very helpful and friendly. We were a little disappointed with the restaurant being closed because of unforeseen circumstances. But no other problems. The interior was lovely, classic Italian, room was large. Breakfast was good. Hotel well situated, walking distance to all the popular sights and across the road from the train... More 

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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We arriven at 23:45 to the hotel and starving. The concierge was excellent and phoned his friend to get us a table at a nice restaurent. The room was theamed with period decor and a nice balcony view over the square. Overall the service was great, hotel food good and the room was of a high standard.

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new york
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

this hotel has a very good location in the centre of Florence. The staff is friendly and the general standard are good. The room was large . it is a traditional classic italian hotel . We had good time even if they are expensive. for what they offer

Was this review helpful? Yes 1
Baltimore, Maryland
Top Contributor
86 reviews 86 reviews
40 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a beautiful hotel. Our room on the 2nd floor had beautiful woodwork and high ceilings. The dining room has a stunning view of Florence. The location is outstanding. The only problem is the service. At breakfast in the dining room, you're on your own, and it can take a while for tables to get cleared when things are... More 

Was this review helpful? Yes 3
Phoenix, Arizona
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Don't stay here!! We hated it. We were there for 2 nights. It was our second hotel during our vacations. 1. when we arrived, no one helped us bring our luggage up, in our other two hotels in Venice and Rome they did. 2. Everyone there is unwelcoming and sometimes even rude. We had dinner at their restaurant and they... More 

Was this review helpful? Yes 3
BaglioniHotelmanager, Responsabile relazioni con la clientela at Grand Hotel Baglioni Firenze, responded to this review

Dear Madam, I have carefully read your comment and I am already investigating on what exaclty happened. However it is hard to me to understand because as much as I have no doubt that you are describing something really happened, I do know that our standards of service are far from the picture you gave and we can proudly say... More 

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