The hotel is in a great location, minutes walking from many of Florence's sites. Breakfast buffet was outstanding with great view of the city. Hotel staff very helpful, but concierge desk could have been more friendly. Rooms are small but adequate. Would definitely stay there again.

Grand Hotel Baglioni is a fabolous hotel! The receptionist are really friendly and helpfull and the rooms are very clean! The location is perfect, just a few minutes walk from the Duomo and the train station!

This hotel is very conveniently located a short walk from the Firenze SMN train station, and with easy walking access to the tourist highlights of Florence. Front desk was good, and our triple room was quiet and comfortable enough for two adults + one teenage daughter. The breakfast room is lovely, as is the terrace resturant. Perhaps not one for... More

Great location. Walking distance to everything but the concierge was rude. The housekeeping was terrible. We wanted to use the laundry service but the housekeeper did not pick up the laundry. We tried to drop if off but were told to leave it for housekeeping. Very disappointed. When there was a injury in our room caused by the luggage stand,... More

stayed at the Hotel Baglioni in Florence. The hotel was charming , clean and very comfortable. The staff was helpful and attentive. The included breakfast was fair, perhaps not to my specific taste. If it is included , I would take it...but if an option is available, would not opt for it...certainly not if there is any significant cost. We... More

Very close to the train station, (less than 5 minute walk- you can see it from the front of the Hotel), the tourist info centre and the historic parts of the city. This is improtant as you are going to do lots of walking in beautiful Florence. They let us check in early, and were very helpful. The Hotel has... More

We stayed at the hotel for 4 nights in mid-April. There were many good things about the hotel - charming layout, clean, location was very good, and a "grand hotel" ambience. But there were a few drawbacks. The top floor exterior was not yet open (perhaps too early, but we had great weather that begged us to sit outside). There... More

I don't know where all these other people were staying who thought this hotel grand but we found the concierge rude, there was only one housekeeper to clean our entire floor (room still not cleaned at 4:30), they did not turn on the air conditioning for a group dinner at night where we had to wait 45 minutes to be... More

Great location. Customer service excellent. Strongly recommended. My room was on the 1st floor; very high ceiling. Very comfortable king size bed. Clean hardwood flooring. No problem communicating with the front desk, all speaks English.