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Montebello Splendid


Montebello Splendid
Hotel class 5 of 5
Via Garibaldi, 14, Florence 50123, Italy
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Traveler Reviews

82% Recommend
4.0 of 5 stars 191 reviews
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By trip type
All (191)
[ Date ] [ Rating ]
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5 of 5 stars
Duvidel 2 contributions
Haifa Israel
Jul 7, 2009 | Trip type: Couples

A beautiful hotel with the friendliest and most helpful staff I have ever encountered. Perfectly positioned for touring in Florence and elsewhere in the region. more

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3 of 5 stars
Dutch-Mikey 18 contributions
Normandy, France
Jul 5, 2009 | Trip type: Couples

The hotel itself is nice, and if you don't mind spending 10-15 minutes walking to go to the center, it's quite handy. The surroundings are quite (compared to the other good hotels in the center), modern and comfortable. Their literature states elegant shops (none found, apart from a laundry), restaurants (one only, quite good outside the hotel - named Pape).... more

Management response from
MontebelloSplendid, Hotel manager

Dear Guest, Thank you for staying at our hotel and for sharing your detailed and positive experience with other travellers. I’m glad you enjoyed our hotel and had overall a positive experience. I’d like to inform that I didn’t train the staff “to be in the shadow”, but I constantly encourage them to improve their attitude to our guests. I’m...

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5 of 5 stars
REKBGK 1 contribution
Greenville SC
Jul 5, 2009 | Trip type: Couples

The service was excellent! Very accommodating. Massimo, who waited on us several times, was a pleasure and made the dinning experience that much more wonderful! Gabrielle recommended some excellent restaurants to us, in particular IL Profeta, which was a really unique find for us. Montebello Splendid was within walking distance to Firenze and with all the wonderful food and wine... more

Management response from
MontebelloSplendid, Hotel manager

Dear REKBGK, Thank you very much for choosing the Montebello Splendid for your stay in Florence and for taking time sharing your positive experience on Tripadvisor. I’m extremely glad you enjoyed our hotel and the service provided by our staff. I’m very pleased that your perception of the attitude of our staff is completely different from the previous review. Unfortunately...

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5 of 5 stars
aniuza 2 contributions
New York
Jul 4, 2009 | Trip type: Business, Solo travel

Beautiful rooms (the duplex suites are stunning), great architecture, only a 10minute walk along the Arno to all major Florence areas, excellent staff (they even remembered me after 2 years), great breakfast buffet. The hotel is clean and lovely - there are no complaints to have and I strongly recommend it. more

Management response from
MontebelloSplendid, Hotel manager

Dear Aniuza, Thank you very much for sharing your positive comment about our property. I’m very pleased you had a great experience with us and enjoyed the services provided and the location of the hotel. We are very honoured to receive your feedback as a repeat guest and I hope to have chance to continue having you belong our guests...

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3 of 5 stars
Ccrosby60 5 contributions
Portola Valley, California
Jun 25, 2009 | Trip type: Family

This hotel has a lot of pros and a few cons...Pros: easy walk to center, VERY quiet inside and out. Very upscale rooms and baths. Cons: Reception staff are very cold. Seem to cater to business traveler. I wouldn't go again, especially given the very high prices. more

Management response from
MontebelloSplendid, Hotel manager

Dear Ccrosby60, Thank you very much for your stay at Montebello Splendid and for taking time writing your review on this website. I’m very glad you enjoyed and appreciated the luxury rooms we provide to our guests, including the convenient and quite location of the hotel. I regret for your comment about the cold staff and apologize if any of...

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3 of 5 stars
aztravelsnob 3 contributions
phoenix, az
Jun 24, 2009 | Trip type: Couples

This hotel was extrememly clean and gorgeous but the staff was not very helpful and didnt seem too really want to be there. We received a room that was very nice but had several stairs to get up to our bed, not that fun in the middle of the the night or convenient. I also asked the staff to book... more

Management response from
MontebelloSplendid, Hotel manager

Dear Aztravelsnob, Thank you very much for staying at our hotel and for sharing your experience with other travellers. I’m glad you overall enjoyed our hotel, but I regret you didn’t like our location and found the staff unhelpful, probably because of the inconvenience with the driver company. The Montebello Splendid is located in a quite and safe residential area,...

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3 of 5 stars
SP666 2 contributions
Bermuda
Jun 10, 2009 | Trip type: Couples

Bought a package through Luxury Link and staff acted very superior at check-in as it we were some lower form of life. The package included: 1) a bottle of regional wine and a selection of fruit and cheeses on arrival - but were informed after being in the room for half an hour and calling the front desk that it... more

Management response from
MontebelloSplendid, Hotel manager

Dear Guest, thank you very much for staying at our hotel during your stay in Florence and for the nice words about our property. I’m glad you enjopyed your stay with us and not surprised that you received all the items included in your package. Regarding the fruit basket , cheese and bottle of wine upon arrival, I assume any...

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5 of 5 stars
ROG13 2 contributions
LOS ANGELES
Jun 5, 2009 | Trip type: Business, Solo travel

I travel a lot, and I'm very picky about hotels. Montebello Splendid exceeded all my criteria. Exterior is pretty. Lobby nice. Front desk people extremely nice and helpful. All speak English (I'm American). Room was large by European standards. Beautiful furniture. Bathroom looked brand new. Very nice, very roomy. Windows actually open, instead of the locked cage type you get... more

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4 of 5 stars
smgladu 5 contributions
Boston, MA
Jun 2, 2009 | Trip type: Couples

We stayed at the Montebello Splendid for three nights while in Italy for our honeymoon. The hotel was quite beautiful with a lovely courtyard with garden and fresh flower arrangements in the common room. Our room was elegant but somewhat small. The bathroom was white marble. We had lots of trouble getting an internet connection in our room we talked... more

Management response from
MontebelloSplendid, Hotel manager

Dear Guest, I’d like to thank you for staying at our hotel and for taking time sharing your positive experience with other travellers. I’m happy you enjoyed our facilities and services, including the morning breakfast. I’m very sorry for the inconvenient with the wi-fi internet connection in your room, but sound strange that even with the cable you couldn’t make...

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5 of 5 stars
TravelBugg72 3 contributions
Toronto
May 26, 2009 | Trip type: Couples

Highly recommend this gorgeous retreat. You are treated to the royal experience as a guest and the rooms are beautiful. It is also centrally located to the train station and just a few blocks from the shopping and sites. Definitely a hidden gem in florence. more

Management response from
MontebelloSplendid, Hotel manager

Dear Guest, thank you very much for choosing the Montebello Splendid for your stay in Florence. I'm very glad you had an excellent experience with us and enjoyed the service provided by our staff and the quite location nearby the most important attractions and shopping area. Looking forward to have you again as our guest, we remain at your disposal...

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Montebello Splendid Address

Via Garibaldi, 14, Florence 50123, Italy