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Novotel Firenze Nord Aeroporto

Via Tevere 23 | Zi Osmannoro, 50019 Florence, Italy
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1 room 1 guest
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Novotel Firenze Nord Aeroporto
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1,009 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Travelers are raving about these Florence hotels

Mumbai
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My family and I were here for a night's stay. My brother and his family were in another room, and my family and I were in another. My brother's room's phone and the AC weren't working. We checked the wiring and stuff, but nothing worked. Finally, I called the reception from my room to ask them to rectify the phone/intercom... More 

Was this review helpful? Yes 1
direttore1798, General Manager at Novotel Firenze Nord Aeroporto, responded to this review

Dear Guest, I am in recipt of your review posted on Tripadvisor. I fully understand your feeling about the matter occurred and I do apologize for such bad inconvenient. Please be assured that proper disciplinary measures will be taken versus the employee involved; even if this is really an isolated case. All our employees follow strict rules respecting coherent services... More 

Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We recently stayed at the Novotel. The breakfast was good with a nice selection. Although the room were clean, they look old. Take advantage of the free shuttle to the city and the airport. The front service people are friendly and willing to help.

Was this review helpful? Yes 1
Mexico City, Mexico
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

During spring time we stayed in several Novotels in France. I am not sure if the Novotels in Italy are like this one, or just this one, but this is not Novotel standards. the only good reason to stay in this hotel is because of the closeness (4K) of the airport and you have an early flight the next day.

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direttore1798, General Manager at Novotel Firenze Nord Aeroporto, responded to this review

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Firenze Nord Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

paulinek
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Of the three hotels we stayed in during our tour of Italy this was our least favorite. When we arrived we were given a room on the third floor. We went up to it, opened the door and found a waste basket just inside the room collecting water that was dripping from the ceiling. I went into the bathroom and... More 

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direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this review

Dear Guest, thank you for taking the time to let us know about your experience by posting this review on Tripadvisor. I regret that our bedrooms, breakfast service and shutlle service fell short of your expectations and I ask you to accept my most sincere apologies. I already shared with my staff your observations in order to improve the quality... More 

Philadelphia, Pennsylvania
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We really enjoyed our stay at your hotel, we loved swimming in the pool it was great that it was open late! I would say the dinner moved a bit slow when we got to dessert. It was also a bit hard finding the room when we were with the tour for dinner. Lovely breakfast selection, the same in all... More 

Was this review helpful? Yes
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this review

Dear Guest, we've just received you precious review and we wish to thank you for it. We are happy you had a nice time in our hotel and so very glad you could use our swimming pool until late at night. We look forward to welcoming you again upon your next stay and we send you our very best regards.... More 

Vejle, Denmark
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Fine and clean hotel. The number of free parking lots are limited, but the area appears safe enough to park in the surroundings. The number of local restaurants are limited, but they can be found if you look closely! The shuttle service to down town Florence are excellent. The same goes for the happy hour Thursday and Friday in the... More 

Was this review helpful? Yes
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this review

Dear Guest, we've just read your fine review and we wish to thank you for your precious time. We are happy you had a nice stay in our hotel and we thank you for your kind words regarding the overall quality of our services. We look forward to welcoming you again upon your next stay and we send you our... More 

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