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Novotel Firenze Nord Aeroporto

Via Tevere 23 | Zi Osmannoro, 50019, Florence, Italy
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1 room 1 adult
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Novotel Firenze Nord Aeroporto
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1,111 Reviews from our TripAdvisor Community

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Dubai, United Arab Emirates
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed January 5, 2016 via mobile

Good hotel but far from the city center , but the hotel has a good option with a shuttle bus which can take you to the city center for free. My advise when you visit Florence and you will book this hotel , please arrange with the shuttle bus to pick you up from the main city center train station... More 

Helpful?
Thank ahmed_elgazar
direttore1798, Responsabile reception at Novotel Firenze Nord Aeroporto, responded to this review

Dear Guest, I am in receipt of your kind review and I do thank you for the time you have dedicated to us expressing your comments about your recent stay at the Novotel Firenze. I have taken note of your satisfaction about your stay, especially about the convenience of our shutlle bus. I hope to welcome you again to our... More 

Bengaluru (Bangalore), India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 4, 2016 via mobile

We stayed at this Novotel in the last week of December. On the first night , we woke up and found blood on the sheets and fleas on our bed. We were horrified. When we called reception, the person who came to check did not seem surprised at all. He just brought new sheets and offered to change the sheets.... More 

Helpful?
Thank Elizebeth J
direttore1798, Responsabile reception at Novotel Firenze Nord Aeroporto, responded to this review

Dear Guest we received your review on Trip Advisor and we are dismayed to read what you reported. Would you be so kind as to call us back in order to give full details on your stay? Thanking you in advance we wish to send your our very best regards. Marco Arrighini - Front Office Manager More 

Travelers are raving about these Florence hotels

Sao Paulo, SP
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 4, 2016

Good hotel, nice room, very clean and beds (2) are great, bathroom big and clean, nice bathtub, kindly staff, delicious breakfast, shuttle service to Firenze Station / airport / hotel. Good restaurant.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Athos_Bernardi
direttore1798, Responsabile reception at Novotel Firenze Nord Aeroporto, responded to this review

Dear Guest, we received your kind review on Trip Advisor and we thank you very much for it. We're so glad you enjoyed your stay and we're grateful for highlighting the various services you enjoyed: the cleanliness, the high quality of our restaurant and, last but not least, the good attitude of our staff. We look forward to meeting you... More 

Brussels, Belgium
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed January 1, 2016 via mobile

We decided to spend New Year's Eve and some extra days ago in Florence and after some internet searching we came across the Novotel. Since room size, facilities and breakfast are for us key points we decided to book this hotel. Indeed, its location towards the city centre does not speak in its advantage. However, the hotel offers shuttle service... More 

Helpful?
Thank Robert V
direttore1798, Responsabile reception at Novotel Firenze Nord Aeroporto, responded to this review

Dear Guest, we received you precious review of our hotel on Trip Advisor and we wish to thank you for it. We are impressed by the detailed and honest description you offered of our hotel services. We are glad you fully enjoyed your stay and we thank you for having written about your satisfaction. We do look forward to hosting... More 

Puerto Rico
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 31, 2015 via mobile

The hotel itself is a bit different than what the photos show as the rugs are a bit rundown and some scuff marks but overall it's a great hotel with very efficient and fast staff. The cleaning is very good too. I would definitely recommend it! Enjoy your stay!

Helpful?
Thank jett2712
direttore1798, Responsabile reception at Novotel Firenze Nord Aeroporto, responded to this review

Dear Guest, we've just received you precious review of our hotel on Trip Advisor and we wish to thank you for it. We are glad you fully enjoyed your stay and we thank you for having written about your satisfaction. We thank you for having underlined the good quality of our overall services and we hope to welcome you again... More 

Singapore
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed December 19, 2015 via mobile

Nothing too special about this room as you can see from the photos. Very old looking and cupboard don't look nice too as no doors. Very surprised that novotel is looking like this. The swimming pool look small.

Helpful?
Thank Celine1974
direttore1798, Responsabile reception at Novotel Firenze Nord Aeroporto, responded to this review

Dear Guest, I've just read your review on our hotel on Trip Advisor and I wish to thank you for it. I am aware your experience was not up to your expectations and I'm asking you to accept my most sincere apologies. I look forward to welcoming you again upon your next stay, trying then to regain your favour and... More 

Cluj-Napoca, Romania
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed December 12, 2015

Novotel Nord Aeroporto is a excellent hotel, not far from the airport (about 10 min. by car) The hotel has a outside&indoor car park, the rooms are nice and spacious and the staff is very keen on helping you. The breakfast was nice.

Helpful?
Thank claudiurmt
direttore1798, Responsabile reception at Novotel Firenze Nord Aeroporto, responded to this review

Dear Guest, we are in receipt of your kind review and we do thank you for the time you have dedicated to us expressing your comments about your recent stay at the Novotel Firenze. We took note of your satisfaction about your stay, especially about the good attitude of our staff. We hope to welcome you again to our Novotel... More 

Singapore, Singapore
Level Contributor
88 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed December 7, 2015 via mobile

The hotel lobby area is quite nice with an area one can play or relax, Xbox also available but we didn't try it. the rooms are quite simple. There's kettle and coffee making facilities. No supermarket nearby. Breakfast is as usual... Overall it's quite an ok stay

Helpful?
Thank PingAshlyn
direttore1798, Responsabile reception at Novotel Firenze Nord Aeroporto, responded to this review

Dear Guest, we are in receipt of your kind review and we wish to thank you for the time you have dedicated to us expressing your comments about your recent stay at the Novotel Firenze. We are glad you had a nice stay in our hotel and and we thank you for your positive comments. We hope to welcome you... More 

Sydney
Level Contributor
126 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed November 14, 2015

Sadly the hotel needs some upgrading. Stained carpets and a non functioning aircon system were disappointing. I did not have a good sleep although the bed was comfortable,the room temperature could not be adjusted no matter what I did with the thermostat. Accor Group needs to spend some money to upgrade this hotel. I have stayed here a number of... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank geebee01
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this review

Dear Guest, I am in receipt of your kind review and I do thank you for the time you have dedicated to us expressing your comments about your recent stay at the Novotel Firenze. I am glad you expressed your satisfaction about the efficiency and courtesy of our staff. I am aware though that your experience in our bedroom was... More 

Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed November 11, 2015

Stayed here as part of a package tour, but was really disappointed with it. The rooms were really old, with cracks by the wooden panes at the windows. The rooms were positively baking, but was told curtly by the reception staff that there will be no aircon because it's already November. As such, I had to leave all four windows... More 

Helpful?
Thank AdrianTanWeiTao
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this review

Dear Guest, thank you for taking the time to let us know about your experience by posting this review on Tripadvisor. We regret the standards of our services fell short of your expectations and we ask you to accept our most sincere apologies. We would like to reassure you we have already put in place the necessary measures to guarantee... More 

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