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Novotel Firenze Nord Aeroporto

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Via Tevere 23 | Zi Osmannoro, 50019 Florence, Italy
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Novotel Firenze Nord Aeroporto
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Novotel Firenze Nord Aeroporto
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915 reviews from our community

Traveler rating
    104
    394
    282
    93
    42
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471
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Auckland, New Zealand
Contributor
17 reviews 17 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were only here for one night and didn't spend a lot of time in the hotel, but the room itself was spacious (considering what people had warned us about European hotels). Hotel was comfortable and clean. The breakfast was great too!

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direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this review

Dear Guest, thank you very much for the positive review of our hotel. We're glad you enjoyed our rooms, their capacity, comfort and cleanliness, our breakfast service. We thank you for your appreciation and look forward to welcoming you back in Florence. Matteo Tognozzi Deputy Manager More 

Senior Contributor
31 reviews 31 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Novotel Firenze Nord Aeroporto is near airport. This hotel location is not in city centre. However, hotel has shutter bus from hotel to Florence city centre. Around hotel area haven't supermarket or convenience store. Restaurant near by a bit far from hotel. Room and bathroom is very nice (Clean and comfort). Bar and hotel restaurant are good. Overall I'm impress... More 

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direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this review

Dear Guest, thank you very much for the positive and honest review you wrote on our hotel. We're glad you enjoyed our rooms, our bar and restaurant. Most of all, we are grateful you underlined the high quality of our staff, its nicety and friendliness. We thank you for your appreciation and look forward to welcoming you back in Florence.... More 

2 reviews
2 of 5 stars Reviewed 2 weeks ago

We spent two days here on a recent trip to Italy. The hotel is not what it promises. We had the worst pasta dish of our lives at this hotel. Their "restaurant" is a glorified cafeteria with poor services and limited, poorly planned menu. There is "free wifi" that cannot be connected to unless you sit in the lobby --... More 

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direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this review

Dear Guest, Thank you for taking the time to inform us about your experience during your recent stay in our hotel. We regret many of our services fell short of your expectations and we ask you to accept our most sincere apologies. We wish to inform you that we've started all the steps in order to guarantee that the standard... More 

Warwick
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I rated this hotel very good because of the exceptional service, not because of the rooms. If you wish to be in the centre of Florence, this is not the hotel for you. I spent 3 days in Florence for work and the hotel was only a few minutes to the office. There is a shuttle bus that will take... More 

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direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this review

Dear Guest, Thank you for taking the time to post your experience following your stay at our hotel, on Tripadvisor. My team and I are really grateful for your kind words of appreciation regarding our staff, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back... More 

NL
2 reviews
4 of 5 stars Reviewed February 6, 2015

I enjoyed my stay in this hotel. The complementary bottles of water and the Nespresso in the room is very well appreciated. The breakfast was very good. The hotel is in an industrial area close to the airport. This was very convenient for me as I had business to do in the area. The Japanese restaurant close by is very... More 

Review collected in partnership with Accorhotels.com

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direttore1798, Responsabile reception at Novotel Firenze Nord Aeroporto, responded to this review

Dear Guest, Thank you for taking the time to post your experience following your stay at our hotel, on Tripadvisor. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon to our... More 

Monza, Italia
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 14, 2015

good meeting point close to highways and not far from the center....friendly personnel and alot of available services available for any of your business or personal needing. better choice is an high floor room to avoid trucks & pullmans noises. Breakfast is ok not gorgeous not skinny.. Bar is quite expensive ... i think 7 eur for a pint is... More 

Was this review helpful? Yes
direttore1798, Front Office Manager at Novotel Firenze Nord Aeroporto, responded to this review

Dear Guest, Thank you for taking the time to post your experience following your stay at our hotel, on Tripadvisor. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon to our... More 

Thonon-les-Bains, France
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 6, 2015

very disapointed the hotel was dirty morning to night, the lobby was dirty, the bdown marks on the wall in the toilet leaves me thinking what that can be. The breakfast buffet table was dirty. The most important part of the Hotel is the Lobby.

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes 1
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience by posting this review on Tripadvisor. We regret the standards of our services fell short of your expectations and we ask you to accept our most sincere apologies. We would like to reassure you we have already put in place the necessary measures to guarantee... More 

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