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Ville sull'Arno Hotel

#9 of 457 Hotels in Florence
Certificate of Excellence
Hotel website
Lungarno Cristoforo Colombo 1/3/5, 50136 Florence, Italy
Special Price
15% off room rate
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1 room 1 guest
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324 Reviews from our TripAdvisor Community

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Traveler rating
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    10
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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Bury, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We arrived at the Ville sull'Arno Hotel without our luggage. Lufthansa managed to lose it for 2 days. Lufthansa's customer service has been diabolical so far. We made the hotel aware of our plight and they were simply magnificent. They provided us with toothbrushes,toothpaste, shavers, shaving foam, hair straighteners etc etc. They rang the airline and airport. They went online... More 

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Gothenburg, Sweden
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Some of the reviewers here experienced the same thing as I did - some of the staff is untrained or even clueless. I'm sure they want to do a good job, but they just don't know how. Sometimes it feels like you are interrupting something when the staff is talking to each other. (like when asking for a lunch menu... More 

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VilleSullArno, Direttore at Ville sull'Arno Hotel, responded to this review

Dear Guest, thanks a lot for your review, I appreciate all our Guests comments and I think will consider a few things you have pointed out . I regret to see your comments about our staff, I would agree if you just mentioned any training matters ( we all try to improve every day, and Hotel Business changes every day... More 

Bristol, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for 2 nights during our honeymoon touring around Italy. Great looking place, everything is well designed and the reception and bar staff are attentive and friendly. The hotel is located about a 15 minute walk from the centre but they have complimentary shuttle buses in and out and also the option to hire their bicycles- we loved... More 

Was this review helpful? Yes
VilleSullArno, Direttore at Ville sull'Arno Hotel, responded to this review

Dear Guest, thanks a lot for your kind review about our property, I regret to see you had a few issues during your stay, I hope we were able to fix them properly . I would love to see you back again, therefore please do not hesitate to contact us at any time for further information or assistance. I remain... More 

Melbourne, Florida
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Absolutely wonderful hotel; large clean room, top notch facilities such as indoor pool and spa. Food in restaurant was good but pricey and unfortunately no kids menu. Breakfast buffet was lovely and plentiful. The hotel is a bit far from the city center; you have to take a cab. There are bikes provided by the hotel but we didn't try... More 

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VilleSullArno, Direttore at Ville sull'Arno Hotel, responded to this review

Dear Guest, Thanks a lot or your nice review about our property, we are all happy to know you have had a nice stay with us and most of all that you were able to relax. In case you may have some other suggestions please do not hesitate to contact me at any time. We hope to see you very... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

The hotel is a 5 star hotel for a REASON! My girlfriend and I loved our stay here. Breakfast was really great, fresh, wide selection and worth it. Room was spacious and by the water. The ambiance of the place was high class very hipster and staff was very friendly! The biggest mention is the SPA! Sauna, steam room, ice... More 

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VilleSullArno, Direttore at Ville sull'Arno Hotel, responded to this review

Dear Guest, thanks a lot for your nice review about our property, we are all happy to know you have had a nice stay with us. I regret to see you were not able to see the jacuzzi properly, please accept my deepest apologies, I hope you were able to enjoy all the rest at full. By the way, your... More 

Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago

Unique hotel !!! What a lovely " havre de paix".I would definitely recommend it to my friends.Very friendly staff, good food,very welcoming,very refined hotel and the decoration is amazing with its tiny details................................

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VilleSullArno, Direttore at Ville sull'Arno Hotel, responded to this review

Dear Mrs. Shadia, many many thanks for your nice review about our property, we are all happy to know you have had a nice stay with us, it would be awesome to have you here again at Ville Sull'Arno for a new Florentine Experience. We hope to see you very soon and remain at your complete disposal for any information,... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Beautiful hotel but without a doubt the excellent staff made our stay the best 😀 Can't wait to come back! The location of the hotel is perfect for a walk along the river into the centre of Florence, the hotel was beautiful decorated as was our room. The food was excellent and the staff were so friendly and helpful which... More 

Was this review helpful? Yes
VilleSullArno, Direttore at Ville sull'Arno Hotel, responded to this review

Dear Mrs. Emily, thanks a lot for your kind review on tripadvisor, I am very happy you have had a nice stay with us and surely we would love to see you again very soon at our property. I appreciated all your comments and please do not hesitate to contact us at any time for any thing you may require.... More 

Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

For me three things stand out about this hotel - excellent decor, excellent staff and a cracking breakfast! It's a beautiful hotel, interior designed to within an inch of it's life!! Not a wall that hasn't had thought put into it. Its a mix of old and modern with a little bit of quirky to keep it fun! Small but... More 

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VilleSullArno, Direttore at Ville sull'Arno Hotel, responded to this review

Dear Guest, all your comments are so appreciated, thank you ever so much, I am so happy you have had a nice stay with us . All your detailed notes were so much appreciated . We hope to see you very soon and remain at your complete disposal for any information, assistance and certainly future reservations . Best Regards Stefano... More 

Florence, Italy
Level Contributor
10 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We actually thought we had the wrong room when they showed it to us. We had paid a very reasonable rate but our room was just over the top! Spacious authentic Italian decor, canopy bed with robes and slippers on it, day bed, large washroom with 10 foot ceilings, a desk and chairs and windows overlooking the Arno river. Spectacular... More 

Was this review helpful? Yes
VilleSullArno, Direttore at Ville sull'Arno Hotel, responded to this review

Dear Guest, many thanks for your nice review about our property, we are all happy to know you have had a nice stay with us and you were able to enjoy . Please Do not hesitate to contact us at any time, it would nice for you to plan a new Florentine Experience. We hope to see you very soon... More 

Aventura, Florida
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Just amazing , great service , amazing people , awesome food , amazing amaneties . Great location, no words to describe how great the management is. They really go above and beyod for their guests !!!

Was this review helpful? Yes
VilleSullArno, Direttore at Ville sull'Arno Hotel, responded to this review

Dear Guest, many thanks for your nice review about our property, we are all happy to know you have had a nice stay with us. We hope to see you very soon and remain at your complete disposal for any information, assistance and certainly future reservations . Best Regards Stefano RIsole Resident Manager stefano.risole@hotelvillesullarno.com cell. 335/1211402 More 

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