We had booked three nights at this 'four star' property and checked out after the first night! Is it possible this hotel has fallen off the radar of Sheraton hotels? In my opinion it is so dated and the ammentities are so sad that I am surprised it can even stay in business. We were likely one of a dozen... more

Average room with old styled furniture with cheap branded toiletries.. Kind of the Hotel to offer a necessaire kit for mens and ladies. More lighting should be needed..Fantastic for a nap after driving for hours.. more

I spoke with some of the people in our group, and the air conditioning system wasn't stellar, but overall, it was a clean hotel. Clean sheets to lay your head on at night, and clean towels and hot water to bathe with. I wasn't planning on LIVING in the hotel, so this met our expectations. I knew it was a... more

After reading the negative reviews I was a bit worried, but shouldn't have been. Yes, it could be updated but overall it's a great place to stay! We had a huge room with a walk in closet and comfortable bed. It was kept really clean and there were lots of TV channels. It is outside of Florence but had no... more

My husband and I stayed at the Sheraton Firenze on April 16 and 17. When we arrived, our phone did not work. After having someone from maintenance fix the phone, we were still unable to make calls. Finally, the front desk informs us we cannot use our calling card on their phones - go figure! We wanted to get some... more

Our experience with the Firenze Sheraton was horrible from the start. We arrived at the main Florence train station, Santa Maria Novella, at 5:00pm. We were planning on taking the complimentary shuttle from the city to the hotel, since the hotel is not directly in the city itself. We were unable to find the shuttle though, since the website only... more

I don't consider myself a high-maintenance guest, but this hotel was so bad I felt the need to write my first TripAdvisor review. We stayed at the Sheraton Firenze around Christmastime and it was nearly empty -- combine that with the old and dated decor and it became somewhat like The Shining. But that would've been fine had the hotel... more

sheraton firenze mon 15 sept, one night couple traveling by car had no real issues during our one night, and really enjoyed our brief stay, however we would have preferred to have chosen a hotel closer to the city center. location is convenient if you are on the road as the hotel is very close to the highway, but the... more

This hotel is an eyesore. It is almost an embarrassment to stay there as the building itself is such a blot on the landscape. The service is however reasonable. The interior decor is very tired and needs replacing and updating. The shuttle service into town is very limited and inflexible. I would not stay there again. more