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Hotel Raffaello Florence

Viale Morgagni, 19, 50134 Florence, Italy
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Hotel Raffaello Florence
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Hotel Raffaello Florence
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313 reviews from our community

Traveler rating
    54
    77
    95
    50
    37
See reviews for
60
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
  • All months
    (313)
  • Mar-May only
    (71)
  • Jun-Aug only
    (102)
  • Sep-Nov only
    (74)
  • Dec-Feb only
    (66)
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1 review
4 of 5 stars Reviewed 1 week ago

Stayed for two nights on my trip to Florence. There are a lot of hotels but not like this one. The front desk was very helpful. At some point there was problem with the kitchen. After a brief meeting with the kitchen manager the problem was solved and some money reimbursed. I would trust this hotel any day since they... More 

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Athens, Greece
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

It is close to the centre of Firenze; people are polite and helpful but the rooms need redecoration. The bathroom was v. good but the walls of the room were dirty and the furniture old and spoiled. The breakfast was very poor.

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vensimarco, General Manager at Hotel Raffaello Florence, responded to this review
Google Translation

Gentilissimo ospite, la ringraziamo per il tempo dedicato e siamo spiacenti di apprendere che la qualità del suo soggiorno non... More 

Athens, Greece
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We were a group of 25 people. We thought that we were going into a 4 stars hotel but actually it is 2-3. The rooms had no soundproofing at all and you could even here a whisper from near rooms. The stuff did not even know english. The breakfast had only cofee , juice and bread. Just do not go... More 

Was this review helpful? Yes 1
vensimarco, General Manager at Hotel Raffaello Florence, responded to this review
Google Translation

Gentilissimo ospite, la ringraziamo per il tempo dedicato e siamo spiacenti di apprendere che la qualità del suo soggiorno non... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 26, 2014

The hotel needs updating but was comfortable. The free breakfast left something to be desired. Eggs were cold both days we were there, wifi non existent. Not real impressed with hotel. Meals that came with the tour were just so so., Hairdryer worked but were ancient.

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vensimarco, General Manager at Hotel Raffaello Florence, responded to this review
Google Translation

Gentilissimo ospite, la ringraziamo per il tempo dedicato e siamo spiacenti di apprendere che la qualità del suo soggiorno non... More 

Serres, Greece
1 review
1 of 5 stars Reviewed September 2, 2014

Really bad behaviour from almost all the staff to our group.The breakfast was very poor and they changed our time without informing us.Told the group to check out at 9 am!!! P.S.If you want to drink something don' t drink a coctail or a long drink

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vensimarco, General Manager at Hotel Raffaello Florence, responded to this review
Google Translation

Gentilissimo ospite, la ringraziamo per il tempo dedicato e siamo spiacenti di apprendere che la qualità del suo soggiorno non... More 

Athens, Greece
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 1, 2014

Small rooms even smaller bathrooms. Poor breakfast, near a small river full of dirt and moschitos.2 star hotel tops you can say, friendly staff but far away from center. The rooms need redecoration and certenally a new bed

Was this review helpful? Yes
vensimarco, General Manager at Hotel Raffaello Florence, responded to this review
Google Translation

Gentilissimo ospite, la ringraziamo per il tempo dedicato e siamo spiacenti di apprendere che la qualità del suo soggiorno non... More 

San Francisco, California, United States
1 review
5 of 5 stars Reviewed August 25, 2014

I just wanted to write a review on Hotel Raffaelo because my experience there was exceptional! General Manager Marco Vensi could not have been any nicer or more accommodating then he was. He was professional and always was concerned my sister and I were having a great time. The hotel is clean an in an ideal location to do a... More 

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vensimarco, General Manager at Hotel Raffaello Florence, responded to this review
Google Translation

Gentilissimo Ospite, E' con enorme piacere che accolgo i tuoi commenti sulla nostra struttura ed il ns servizio. Ti devo... More 

1 review
5 of 5 stars Reviewed August 7, 2014

The staff were so sweet and very professional! The hotel was very cute and a perfect romantic getaway. The location was also perfect for us. I would definitely stay here again and recommend it to friends if I ever visit the area in the future! :)

Was this review helpful? Yes
vensimarco, General Manager at Hotel Raffaello Florence, responded to this review
Google Translation

Gentilissimo Ospite, E' con enorme piacere che accolgo i tuoi commenti sulla nostra struttura ed il ns servizio. Ti devo... More 

New York City, New York
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 18, 2014

I stayed here last year during a brief trip to Florence for business and was impressed by the friendliness and efficiency of the staff. Breakfast was brought promptly to my room in the morning at the time I requested, and was always exactly what I requested on the breakfast card, unlike other hotels I have stayed in. The restaurant in... More 

Was this review helpful? Yes
vensimarco, General Manager at Hotel Raffaello Florence, responded to this review
Google Translation

Gentilissimo Ospite, E' con enorme piacere che accolgo i tuoi commenti sulla nostra struttura ed il ns servizio. Ti devo... More 

Phoenix, Arizona
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 18, 2014

We were in Italy on a tour and were split from our group to this hotel. The other hotel was GORGEOUS. Our room had mold in the shower; dirty bedspreads, musty smell, a USED CONDOM on the floor! Breakfast was fair. We did not want to shower there because the tub was so dirty.

Was this review helpful? Yes 1
vensimarco, Direttore generale at Hotel Raffaello Florence, responded to this review

Dear Sir First of all goodmorning from the hotel raffaello. What i have to say ... I thank you for your comment in any way even if i think it is a little too much. We always try to do our best to try to sort out any problems and to make each guest's journey, but i feel in your... More 

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