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Best Western Hotel Capitol Santa Croce


Best Western Hotel Capitol Santa Croce
Hotel class 3 of 5
Viale Giovanni Amendola 34, Florence 50122, Italy
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Traveler Reviews

89% Recommend
4.0 of 5 stars 74 reviews
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By trip type
All (74)
Solo travel (0)
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5 of 5 stars
AlbertaArtemisia 1 contribution
Alberta
Jul 9, 2009 | Trip type: Friends getaway New

We were really impressed with our room. It was spacious, clean, and well-kept. The whole Hotel was clean and well maintained. It was so handy having a continental breakfast included. Not spectacular, but filled the void. Very handy to most major attractions and staff were very helpful. I wouldn't bother, btw, buying a bus pass while in Florence. I'd stick... more

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3 of 5 stars
philsleepy 1 contribution
philsleepy
Jul 9, 2009 | Trip type: Family New

We were 2 adults and 2 kids...Nice clean and safe hotel ...Value for money..we stayed for 2 night..they have internet..talk to the manager and he'll give you a free code to access..I think in the lobby u get the best reception and higher u r it might be weaker.. The staff were helpful and nice..not far from attractions.you can take... more

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4 of 5 stars
Holborn 1 contribution
London
Jun 2, 2009 | Trip type: Couples

Don’t be put off by the dated exterior and interior, this hotel is good value for money with very polite and helpful staff, air conditioning and room was very clean. Breakfast is basic but adequate, cold meat, cheese, rolls, muesli, yoghurt, hot croissant, juices, fresh fruit. Once you’ve crossed the busy main road there is a nice walk (approx 15mins)... more

Management response from
Vivahotel_Capitol, capo ricevimento

Dear Guest, thank you very much for filling up such a detailed comment on your stay in our city. I am glad that you enjoyed our suggestions and that you appreciated the little advantages of the "not very central" location of the hotel like good and reasonable priced local restaurants and general stores to organize a nice pic nic. If...

good choice
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4 of 5 stars
monika_poczta 1 contribution
Poland
May 18, 2009

Have spent a few days in this hotel just before Easter time. Booked this hotel directly but it is possible to book it through many web sites for hotel booking. The location is very good and easy accessible from the airport, if you do not want to take local buses, taxi cost ca 20 EUR, night tarriff ca 25 EUR.... more

Management response from
Vivahotel_Capitol, Capo Ricevimento

Dear Guest, thank you very much for writing a comment on your stay in Florence. Your words are a proof that a semi central location can be an advantage if you want to relax after an intense touristic day. I am glad you enjoeyd strolling on the Oltrarno bank, as that is a very nice but not so well known...

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3 of 5 stars
avidtravellerIndia 3 contributions
India
Apr 30, 2009 | Trip type: Couples

We halted in florence for a trip to pisa and booked this hotel for a night. The exterior looked very ordinary, the room size was small. The hotel serves only frozen food..they have very limited options in breakfast too.I think they need a complete makeover. more

Management response from
Vivahotel_Capitol, Capo Ricevimento

Dear Guest, thank you for the time you dedicated in writing a comment on your stay in our hotel. I am sorry that we did not meet your expectations and I apologize for all inconveniences caused. We take our guests comments very seriously and we do our best to use them to improuve the service we give. I wish that...

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2 of 5 stars
MrsCWigan 3 contributions
Wigan
Apr 27, 2009 | Trip type: Friends getaway

Hotel about a 15 minute walk to the center, pleasant stroll along the river. Externally the hotel is a bit of a dump. Public areas ok and staff helpful and pleasant. Breakfast ok could have been more variety. The downside was the room, it was tiny, needed decorating drastically and the beds were hard. The bathroom also in need of... more

Management response from
Vivahotel_Capitol, Capo Ricevimento

Dear Guest, thank you for dedicating your time in writing a comment on your recent stay in our hotel. I am sorry to hear that the room you had did not meet your expectations and I apologize for any inconvenience this have caused you. I assure you that we are always struggling to improuve the quality of our service and...

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4 of 5 stars
cm17 1 contribution
Manchester
Apr 17, 2009 | Trip type: Family

As most reviewers say, the hotel isn't brilliant but it's prefectly fine - and very good value if you're staying for a few days. The rooms are functional, breakfast basic but ok, staff very pleasant. It's a fair walk to the centre - but bus stops are nearby. Pleased by free wi-fi (which was very fast and worked fine) and... more

Management response from
Vivahotel_Capitol, Capo Ricevimento

Dear Guest, I thank you very much for spending your time writing a comment of your recent stay in our hotel. It is a great plasure for us to know that you have enjoyed the hotel and our efforts to make your stay a pleasant one. We hope to have you again as our guest when you'll visit Florence again....

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3 of 5 stars
GlobTrekker 1 contribution
USA
Apr 6, 2009 | Trip type: Family

This property is old and rooms are basic. Wireless internet did not work. Property has no parking at all. Quality of breakfast is low. more

Management response from
Vivahotel_Capitol, Capo ricevimento

Dear guest, first of all I want to thank you for writing a comment on your recent stay in our hotel. I apologize for not meeting your expectations and I assure you that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another chance to serve you. Best regards...

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5 of 5 stars
bhromonpagol 7 contributions
kolkata
Mar 8, 2009 | Trip type: Family

Very large rooms and excellent views from the rooms. The staff is also very helpful. Great for travelling with small children. About 1.5 km away from the station and the main cathedral but well connected by bus. Considering the room tariff its a great value for money. more

Management response from
FlorenceCustomer, Customercare & Comunication

Dear Guest, Thank you very much for your time and thoughts in posting your comments on the web site. Your response will give to other potential guests, who are looking to have a similar experience during their travels, a better concept of our services. Your comments are also vital in helping us improve customer satisfaction in the future. We thank...

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2 of 5 stars
hall999 5 contributions
Little Rock
Oct 3, 2008 | Trip type: Friends getaway

The hotel had lovely pictures on the internet with a modern looking room with a balcony. In reality the hotel has never made it past the 70's. The room was clean but very dated with a lot of wear and tear. We requested but did not get a balcony room - but the view from our windows was lovely. The... more

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Best Western Hotel Capitol Santa Croce Also Known As

Address: Viale Giovanni Amendola 34, Florence 50122, Italy
Florence Hotels Best Western Hotel Capitol Santa Croce
4.0/5.0
74