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Best Western Hotel Capitol Santa Croce


Hotel class 3.0 of 5
Viale Giovanni Amendola 34, 50121 Florence, Italy
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Reviews you can trust

84% Recommend
3.5 of 5 stars 115 reviews
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By trip type
All (115)
Solo travel (0)
[ Date ] [ Rating ]
Decent hotel
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3 of 5 stars
DutchJAWA   6 contributions
Netherlands
Nov 23, 2009 | Trip type: Couples New

It was a nice hotel, situated just on the outskirts of the city centre. This is very nice though, because you can find some more 'local' restaurants. The staff was very helpful. The breakfast was (compared to other hotels in Italy) quite good: there was some fruit and further there were cereals, cold cuts, cakes and some rolls. We had... more

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1 of 5 stars
Shanmuga_S_M   4 contributions
Paris
Oct 27, 2009 | Trip type: Couples

Please don't get misled by other review in tripadvisor about this hotel like me. Hotel rooms are creepy and have not been renovated since ages. Hand shower in my room was broken. There was a big dirty and noisy machine to heat/cool the rooms. Rooms were filled with dust. Overall it was a bad experience. more

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2 of 5 stars
JuliaBnhUSA   4 contributions
NH USA
Oct 26, 2009 | Trip type: Family

Our family was visiting our son studying in Florence. I was seeking a more Italian experience. My husband preferred to stay where he knew that certain standards would be required. My daughter and I arrived a day ahead of the others and stayed in a double. The walls were "white" and filthy not only from usual scuff marks from luggage... more

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3 of 5 stars
arkaykolkata   4 contributions
Kolkata
Oct 5, 2009 | Trip type: Family

This was a good hotel with a large room and very friendly and helpful staff. The only issue is its distance from the centre of town which would be about 15 minutes even by bus number 14 from the next lane. more

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4 of 5 stars
GurgaonBased   9 contributions
Delhi
Sep 25, 2009 | Trip type: Couples

We stayed at this hotel on 14th Sept 2009 for one night. While the interaction with the hotel staff was minimal because we spent the entire day out of the hotel, I would like to specially commend the ladies at the reception. I interacted with two or three of them but all of them were extremely helpful.... infact went out... more

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1 of 5 stars
V0land   2 contributions
NYC
Sep 20, 2009 | Trip type: Couples

We stayed in room 411 and that was a mistake that we didn't switch it. We figured that we will only sleep there, so there was no need. BAD decision! I am writing a week later after we came back from Italy so everything is fresh in my mind. But even a week later I can' t get rid of... more

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4 of 5 stars
Carolina50   3 contributions
Concord, NC
Aug 26, 2009 | Trip type: Family

We had a large corner room with a beautiful view of the Duomo. Our quad room had 2 twin beds for our daughters and a king bed for us. Room was very clean with a large bathroom. The room is not "fancy" yet very comfortable & practical. Free wifi was a plus. Friendly & helpful staff at the front desk.... more

Management response from
Vivahotel_Capitol, Capo Ricevimento

Dear Carolina50, thank you very much for writing this comment on your stay in our hotel. I am glad you appreciated your family room as we take particular care when accomodating families with children. We really hope that you will visit us again during your next trip to Florence. Best regards Leonardo Palermo Front Office Manager

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4 of 5 stars
SirAlexII   1 contribution
Vastmanlands
Aug 5, 2009

Although the rooms are a little bit small, but everything was great there and the staff where really kind and helpful. I will definitely go there again if I go to Florence again. more

Management response from
Vivahotel_Capitol, Capo Ricevimento

Dear SirAlexII, thank you very much for your comment on your stay in our hotel. I am glad that you have enjoyed it and I wish to have you soon again as our guest. Best regards Leonardo Palermo Front Office Manager

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2 of 5 stars
patte_noire   17 contributions
Sesimbra
Jul 29, 2009 | Trip type: Family

This hotel was another bad experience in Italy. Very, very, very small, not comfortable at all and not very well located. Lucky for me that I returned Florence the year after and stayed right in the centre of the town. Wouldn't return to this hotel. more

Management response from
Vivahotel_Capitol, Capo Ricevimento

Dear patte_noire, thank you for finding the time to fill up your comment on your stay in Florence. I am sorry to see that we could not meet your expectations, but I assure you that from your last stay (August 2006) many things have changed in the hotel as the more recent comments prove. As it seems you are a...

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5 of 5 stars
AlbertaArtemisia   1 contribution
Alberta
Jul 9, 2009 | Trip type: Friends getaway

We were really impressed with our room. It was spacious, clean, and well-kept. The whole Hotel was clean and well maintained. It was so handy having a continental breakfast included. Not spectacular, but filled the void. Very handy to most major attractions and staff were very helpful. I wouldn't bother, btw, buying a bus pass while in Florence. I'd stick... more

Management response from
Vivahotel_Capitol, Capo Ricevimento

Dear AlbertaArtemisia, thank you very much for your nice comment on your stay in Florence. I am very happy that you appreciated the cleaningness of the hotel as this is one of the major points we like to excel at. Our houskeeping staff have highly appreciated your comment. I see you also appreciated our location, close but not too close...

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Best Western Hotel Capitol Santa Croce Also Known As

  • Best Western Hotel Florence
  • Best Western Florence
  • Florence Best Western
Address: Viale Giovanni Amendola 34, 50121 Florence, Italy
Florence Hotels Best Western Hotel Capitol Santa Croce
3.5/5.0
115