We left the luggage to the hotel staff because our room was not ready yet, and the luggage was left unattended and even worst un-tagged. The room air conditioning not working and not repaired despite notification. Hotel staff at reception under resourced despite lots of guests and school trips. Apparently this hotel is quite a preference to school trips but... More

Positive sides: - Good price; - rooms are very well design :) - 10-15min walking distance from the train/bus station; - 7-9 eur taxi to city heart Ok: - a little far from the main points of visit - nice building view (ex and interior); Negative sides: - that is not 4* hotel, 2-3* maybe :) - poor breakfast (some... More

We stayed for 1 night, got a room ridiculously small. However, we enjoy it the whole time. The hotel beautifully decorated, we spent a lot of time just to take picture in it. We love and never forget the experience and atmosphere. Moreover, the staffs are great and no mosquitos. More

Almost no water pressure. A room on the street was very noisy (sirens hourly and early loud deliveries). Lovely rooftop garden. Friendly, helpful staff. Smallish room. More

Stayed at Hotel Cellai last weekend, and liked it alot. The hotel itself is very nice, the reception area beautifully decorated and the reception staff very helpful and friendly! I had many questions to the reception because this was my first trip to Florence, got for instance nice tips for restaurants in the neighbourhood. The hotel is situated a short... More

The staff was excellent and very willing to help out. The helped with tours, taxi's and the best options for you individually. The main areas are very nice. The breakfeast was the best I have ever seen. The only bump was several things in room did not work: heat, television, no alarm clock and the lights and minibar would only... More

Excellent hotel with amazingly beautiful furnishings.The staff are also very kind and helpful. Thank you - we will come back. More

Me and my wife spent a long weekend in Florence Hotel Cellai in January. It was like staying in an enchanting house. We we entered there were candles, beautiful music and warm lighting. We had a short rest in a sitting room with fireplace and went to our room. The room was very nice with black furnitures, wooden floor and... More

We stayed at this hotel for 3 nights in December 2011. The room and the bed were rather small but we were still able to get a good night's sleep. The bathroom was very nice with a huge walk-in shower. The front desk staff were friendly and always willing to help or answer questions. Breakfast was good and consisted of... More