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4.0 of 5 Via Della Scala 33, I-50123 Florence, Italy
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Certificate of Excellence 2014
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876 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
26 reviews 26 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

I have trouble sleeping when it's too warm... just a fan would've gone a long way to remedy this issue. Other than that, the room was very nice, the bathroom very modern and updated. Had a view of the center courtyard but at night the sound did travel in since we had the bathroom window open. The odd layout issues... More

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New York City, New York
Top Contributor
55 reviews 55 reviews
29 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This is a difficult review to write for me because my comments are not directed to the staff who were very hard working, professional and lovely. But I think that there is no point in my taking time out to write a review unless I can be genuine. My overall feeling about Hotel Rivoli is simple - I felt the... More

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DirezioneRivoli, Responsabile reception at BEST WESTERN Hotel Rivoli, responded to this review

Dear Guest, thanks so much for your nice words on the service we gave you. Yes, I agree there are some things that have to be changed,starting form the Internet connection tha, due to a new contract we will be able to have it for free, the Jacuzzi now until november 28 will be under maintenance, the carpets on the... More

2 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

We checked in today and it is not looking good. First, when we got in the room it was humid so I tried to turn the AC on. Well nothing worked. I asked the frint desk clerk about it and hesaidthe system was iff and to leave the windows open. (Not something i was expecting, especially considering how classy our... More

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DirezioneRivoli, Responsabile reception at BEST WESTERN Hotel Rivoli, responded to this review

Dear Mr John, I 'm sorry to inform you that in town, even in 5 stars hotels, you couldn't have your AC in the room, there are specific regulations on "green eco". Unfortunately Novermber in Florence is considered a WINTER month and there is no chance to have the AC on (unless if you have a private apartment). Considered the... More

Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We LOVED this hotel!! The Rivoli is a beautifully appointed hotel located within walking distance of so many of the sights of Florence. There are large and inviting common areas including a bar/lounge complete with a very pleasant server who offers snacks with your evening cocktails.The outdoor courtyard and gardens are lovely and very inviting after a long day of... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Stockholm, Sweden
1 review
4 of 5 stars Reviewed 3 weeks ago

Charming hotel with great location near the city center and trainstation.Very friendly and helpfull staff. Big clean room with comfortabel beds. Nice breakfast but we would have liked to have juice for free. We think wifi should have been included in the price!!!

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New York
1 review
1 of 5 stars Reviewed 3 weeks ago

Just stayed at the Hotel Rivoli a few weeks ago for 4 days. We arrived in the late afternoon/early evening of the first day in Florence. The room was dark and dreary. At first glance it seems to be relatively clean. Then, after being in the room for an hour or so, we noticed there were flying gnats. We notified... More

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DirezioneRivoli, Direttore generale at BEST WESTERN Hotel Rivoli, responded to this review

Dear Guest, sorry about your Terrible Experience, probably our hotel was not good enough for your expectations. I hope for the next time in Florence you will find something better "for you" . With regards, Daniele Torrini Ass. Manager More

Adelaide, Australia
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Wow this hotel was so good. Easy walking distance to train station, very central. Walking distance to Il Duomo. Close to the markets. The Hotel had wonderful helpful staff, they all spoke English. The rooms had a very long bath, which was fantastic after a long day of lots of walking. We even had a terrace, with table and chairs.... More

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Top Contributor
163 reviews 163 reviews
30 hotel reviews
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Two blocks from the train station, this charming hotel is well situated and very well arranged. Rooms and furnishings great, wifi wonderful, breakfast excellent and dinner the best in town, maybe the best meal in Italy. Bathrooms lovely. Would stay again in a minute. Front desk reserved but very helpful and kind.

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Las Vegas, Nevada
1 review
4 of 5 stars Reviewed 5 weeks ago

We stayed at the Hotel Rivoli for 2 nights after a cruise. The location in Florence was perfect. Easy walk from the train station and to all the sights. We had a lovely room with a balcony on the 3rd floor over looking the garden. The staff at the hotel were very helpful and nothing was too much trouble. Breakfast... More

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Louisville, Kentucky
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 14, 2014

A fine fine property in the Santa Maria Novella area of the city; almost a neighborhood in itself with excellent restaurants, easy walk to the Duomo & city center. A room with an interior terrace was excellent. Most attentive staff. A breakfast so good (try their famous hot chocolate) that non guests come there for the start of the day.

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Additional Information about BEST WESTERN Hotel Rivoli

Address: Via Della Scala 33, I-50123 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel Rivoli 4*
Number of rooms: 85
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Also Known As:
Best Western Rivoli
Best Western Florence
Florence Best Western

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