The staff couldn't be nicer and helpful. The hotel needs a facelift. It is the rooms where air condition or heater does not work. It all seemed pretty tired and in need of a good renovation. The hotel website is deceiving because you think is this wonderful place to find really mediocre rooms. If they update the hotel, I would... more

Fresh off the back of travelling through the UK, France, and Spain I have the honour to present this hotel with the title of "worst value for money ever". Our room was about 3m by 3m with a terrible bathroom which stunk of mould. The room had no real ventillation which meant that it heated up unbearably during the night,... more

Don't be fooled by the nice pictures. I've had better accommodation in hostels! we arrived around 9 pm and were exhausted from traveling all day to get there. We had debated as to whether to get a taxi or not, but the directions we printed off from the hotel's website had said it was only a couple of streets away... more

Even though we booked and were charged for a standard double room, on arrival we were given room 106, which was a luxuriious suite with ceiling frescoes, a separate living room decorated with antique furniture and oil paintings and an elegant four poster bed located in the centre of the bedroom. The manager and staff were extremely helpful and friendly... more

First, we loved the decoration and style of this hotel. It fits to Florence. It was clean, the location was good, but not great. You have to walk for 10- 15 minutes for the main sightseeing, but walking is great for romance, because you walk by the river. The service was excellent and the stuff friendly and professional at the... more

Hello, I really ... really want to worn you from this Hotel. I booked it through booking.com and me and my husband was planning on staying in Florens for 2 days but this Hotel ruiend our mood so we decided to fly to venice insted. This CAN NOT BE A 4 STARTS HOTEL! the rooms were very smal, the bathroom... more

My wife and I found this hotel to exceed our expectations. Our reservation was incorrectly made for a room with 2 single beds instead of a double bed -- when we arrived the folks at the hotel were happy to change this for us and put us in one of their larger rooms. The room was spacious, clean, and had... more

Hotel is clean, newly refurbished and rooms are great. It has bags of charm and character and is in a great location. Bathroom wasgreat with a fantastic shower. The hotel's motto seems to be "We love you". You see it everywhere. Sadly, this is untrue! If they really loved me they would not feed me the terrible breakfast I had... more

I spent ten days in Florence and was quite pleased with this hotel. The rooms had very high ceilings,windows which opened and very elegant baths with marble. The lobby had comfortable lounge areas for reading, relaxing and conversing. The dining room was lovely and allowed you to start your day with a good breakfast in a lovely space. The staff... more