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The Westin Excelsior Florence

#19 of 460 Hotels in Florence
Certificate of Excellence
Piazza Ognissanti 3, 50123 Florence, Italy
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The Westin Excelsior Florence
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The Westin Excelsior Florence
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1,016 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Excelsior Florence
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Los Angeles
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 8, 2011

We just got back from Florence and we had a wonderful stay at the Westin. I would recommend this hotel to anyone staying in Florence. The staff was friendly, the lobby/bar was wonderful and the location was great! It is located next to the river and is easy to find. When we arrived, we were able to walk from the... More 

Was this review helpful? Yes 1
Singapore, Singapore
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed December 30, 2010

We booked 2 adjoining rooms for a party of 5 for a 4 night stay in December. All in all it was a very comfortable & pleasant stay, but slightly expensive. Pros: 1. Large rooms 2. Great views of the river Arno 3. Good service, especially the conceirge Cons: 1. Common areas (corridors & hallways) look a little worn and... More 

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San Francisco, CA
Contributor
19 reviews 19 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 5, 2010

Fantastic hotel with the best location. This hotel is up there with the best in town, as good as the Four Seasons.

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San Francisco, California
Top Contributor
205 reviews 205 reviews
30 hotel reviews
160 helpful votes 160 helpful votes
4 of 5 stars Reviewed December 2, 2010

We stayed here for a few nights. The first night was a disaster and nearly made us leave the hotel. After asking for a quiet room- we were placed in a suite on the right side of the hotel facing a street with a wine bar. Patrons of the wine bar were loud until the wee hours. Then at six... More 

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Bluff City, TN
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 30, 2010

What a wonderful location, but I have to agree with another reviewer that the hotel is over-heated. We had to sleep with the windows open all night! Simply bizarre... The staff was helpful, the rooms luxurious, and you will pay dearly for it all. This is not a great value, even if using Starwood points. Despite being a Starwood Preferred... More 

Was this review helpful? Yes 1
Barranquilla, Colombia
Top Contributor
68 reviews 68 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 24, 2010

We stayed at the Westin Excelsior for 3 nights and the hotel was great. My only complain is that they charge 15 Euro for 24 hour of internet access when most hotels today include the internet access. But besides from that the hotel was perfect. The location is great because it is neighboring a small plaza that is nice but... More 

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New Delhi, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 23, 2010

As one enters The Westin in Florence, the beauty and charm of the hotel is striking: the location, on the river, an open square in front, a few short walk to most places. As we stayed, this hotel didn't disappoint. The reception staff was nice and helpful. Our room was spacious and well decorated. The breakfast is large and plentiful.... More 

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Bristol, United Kingdom
Top Contributor
180 reviews 180 reviews
65 hotel reviews
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed November 20, 2010

My husband and I stayed at the Westin Excelsior Florence as part of a small group for our nieces wedding. The hotel staff were extremely helpful in every respect, they gave the intended groom a room up-graded to a junior suite and after a rather wonderful ceromony in the Palazzo Vecchio, they again gave the bride and groom a room... More 

Was this review helpful? Yes 1
Beirut, Lebanon
Top Contributor
152 reviews 152 reviews
29 hotel reviews
151 helpful votes 151 helpful votes
5 of 5 stars Reviewed November 16, 2010

Amazing and wonderful palace, and i can write positive things about all details. But unfortunately the hotel is over heated and we had to open the windows all night long to be able to sleep. You even cannot wear a shirt during your hotel walks, a t-shirt is recommended :)

Was this review helpful? Yes 3
bobboyen
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 16, 2010

We used Starpoints to stay here for two nights, arriving on a Saturday and leaving on a Monday. We were very happy w/ our decision. We were first presented with an upgraded room on the 2nd floor, but there was no view other than of other rooms, plus the room was very dark. It was though clearly very nice and... More 

Was this review helpful? Yes 2
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