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The Westin Excelsior Florence

5.0 of 5 Piazza Ognissanti 3, 50123 Florence, Italy
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The Westin Excelsior Florence
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The Westin Excelsior Florence
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935 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Excelsior Florence
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Marble Falls, Texas
Top Contributor
53 reviews 53 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 14, 2014 via mobile

Awesome location near Arno river with excellent bar in lobby as well as rooftop with 360 deg view of Florence. Situated within walking distamce of churches museums restaurants & close to train station. Presidential suite was tops with breakfast dining on patio as well as buffet on restaurans was awesome

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VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Pam h, Thank you for your having shared your positive review with Tripadvisor community! We are delighted to know that you appreciated our location and service. Mostly important we are very happy to read that you enjoyed our bar Orum and our Rooftop bar and restaurant. Here in Florence we do all our best in order to offer high... More

London, United Kingdom
Top Contributor
61 reviews 61 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 14, 2014

from the moment you arrive its like coming home. The staff are excellent and knowledgable about the area. Check in is like a chat with old friends and the heavenly bed pillows are just what you need after walking the streets of thus beautiful city all day. The rooms are well decorated spacious and comfortable. The view form the bar... More

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VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Jeremy h, the title of your feedback says it all! We are so proud to be considered your “home away from home” and your generous words will be happily shared with all the staff. We will keep working hard to surprise you even more on your next stays in the future. We all look forward to welcoming you back... More

Calabasas, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 13, 2014

The hotel is, of course, stunning with a location that can't be compared, but the staff is so rude! This hotel is expensive especially since we opted for a suite, my daughter and I expected friendly service, which we did not receive. Apart from that the food is good and the location is awesome...beware of the staff!

Was this review helpful? Yes 1
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Sarah C, Thank you so much for your feedback. It's people like yourself who helps us make the difference. We are indeed very proud of the stunning location and the outstanding reputation of our Chefs. Thank you so much for highlighting this. We are extremely sorry, and to be honest surprised, to learn about your feedback concerning our staff.... More

New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 9, 2014

This Westin is a little piece of luxury heaven. Everything about this hotel oozes elegance and old world charm. I can't say enough good things about my four days at this Westin. Our room was beautifully decorated with an amazing view of the water. We had a small balcony that we used every day to people watch and drink wine... More

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VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Candy H, Thank you very much for your amazing review! It is wonderful to read that you entirely enjoyed your stay with us and that your expectations have been met. Thank you for your recognition and for recommending the Westin Excelsior in Florence! We would be honored to welcoming you back on your next trip to Florence to make... More

Durham, North Carolina
Top Contributor
110 reviews 110 reviews
25 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 7, 2014

After a day in Florence we were about to head out to our villa just outside town and decided to pop in here for a drink. What a fantastic experience. We had a cocktail while overlooking the river and hillsides. Great service and wonderful view of the sunset. Slightly away from the very touristy areas of the city so wasn't... More

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VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Anngie22, Thank you for taking the time to review the Westin Excelsior! Our main goal is to meet – and exceed – our guests’ expectation and we are so pleased we have accomplished it with you. Thank you very much for recommending our property and we look forward to welcoming you back soon. With kindest regards, The Hotel Management More

Wrexham, United Kingdom
Top Contributor
93 reviews 93 reviews
18 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed October 7, 2014

We did not stay at the hotel but called in for drinks on the roof terrace. Despite us being non resident's and fairly casually dressed, the staff could not have been more welcoming. Sipping the cocktails whilst enjoying the views over Florence at night, capped off our long weekend brilliantly - and the cost was actually more reasonable than we... More

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New York City, New York
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 1, 2014

I spent a night here with my wife in September 2014. We were upgraded to a room on the top floor with a massive outdoor patio and views overlooking the city of Florence. We were very pleased with the room, and were greeted with a complimentary bottle of champagne on ice (it was our honeymoon and I'm platinum with SPG).... More

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VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear JamGolf3, Thank you for your positive review! We are glad that you enjoyed our wonderful Rooftop Bar and Restaurant and it is wonderful to know that you appreciated our attentive and professional service. We do all our utmost in order to offer high quality service and to ensure a most enjoyable and pleasant stay. We look forward to welcoming... More

Ann Arbor, Michigan
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 1, 2014

From the time we walked into the Westin Excelsior we were greeted with friendly staff. When we checked in we were upgraded for free and the room was nothing short a amazing. One of the nicest rooms that we have stayed in (and we usually stay at higher end hotels). The art decoration in the common areas are beautiful. Our... More

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VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Dean M, Thank you for having shared your comments with us. We are very pleased to learn how much you enjoyed your stay at The Westin Excelsior, mostly important is is simply wonderful to know that you appreciated the friendly staff and the new décor of the property. Your kind comments will be shared with all the staff. Hoping... More

Beaumont, Texas
Top Contributor
132 reviews 132 reviews
28 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed September 25, 2014

We enjoyed our four night stay here with a large well-appointed room with a beautiful river view. The beds were very comfortable and the room was pretty quiet at night. The staff were pleasant and helpful. The location was very convenient to the sites we visited. It is a given that you most likely will walk a lot in Florence,... More

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VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Mary H, Thank you for your positive feedback! It is a great pleasure to read that you enjoyed the Hotel's facilities, services and the professionalism of our staff! Here in Florence we work exceptionally hard to make every guest feel special. We look forward to welcoming you back to Florence in order to let you experience an even more... More

Thousand oaks
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 25, 2014

My husband and I recently had a four day stay at the Westin. Our room was wonderful--it was huge with a lovely balcony attached. The location of the hotel was perfect--right in the center of Florence with easy walking access to popular sights. The buffet breakfast was included in our room rate, and was very nice with many hot and... More

Was this review helpful? Yes
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear JVB180, Please let us first of all thank you for having shared your kind feedback with us. We are so happy to learn that you have appreciated the location of our Westin Excelsior and the spaciousness of our rooms. It is also a great pleasure to know that you enjoyed our buffet breakfast and our signature Westin Workout. On... More

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Additional Information about The Westin Excelsior Florence

Address: Piazza Ognissanti 3, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence

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