I spent three glorious nights in this hotel, from the outset the service was second to none, I E mailed from home and requested certain items were placed in my room, these were all complied with, we were greeted with a friendly welcome and shown to our room...wow..what a view, overlooking the river and the old part of Florence, I... more

I arrived at 11 am and got my room immediately. The concierge arranged museum reservations for that afternoon.. at a premium but well worth avoiding the hassle of long lines. The hotel is beautiful, staff and room outstanding. Despite the decor this hotel felt a bit less European than I expected.. somehow there was a business or American element to... more

I took friends here for a weekend in Florence, to celebrate a zero birthday. How lovely was this location? The view from our three rooms - with balconies overlooking the Arno - was superb. Enormous marble bathrooms and very gracious staff. My daughter and I came down with a 24 hour virus, and missed one of our precious few days... more

We stayed at the Westin Excelsior June 8-11 and June 13. Both times it was awesome. The rooms are absolutely beautiful! The staff at the Westin couldn't have been more helpful and friendly. My husband and I want to give a HUGE thank you and kudos to Mossimo!! He is awesome!! We loved our stays in Florence and will definitely... more

We stayed at the Westin Florence in Piazza Ognissanti June 1 st to 4th. We loved it ! Stefano checked us in and walked us to our room. The landings were very opulent with paintings and statues. He gave us a choice between 2 rooms and we chose the suite with 2 huge french windows opening on the Arno river.... more

From the minute we arrived, we received 5 Star treatment from the Westin staff. We were upgraded to a superior room with an amazing view of the Arno River. The location is within a 5 to 15 minute walking distance to all the major venues including Ponte Vecchio, the Uffizi, Piazza Signoria, the Duomo and the train station. Niko from... more

I had pretty high expectations for this property based on the reviews on TripAdvisor. I was in Italy inspecting hotel properties and destanations as well as securing partnerships for my luxury wine and food travel company (CORK & FORK). I used cash and points for the stay - believe it was 8,000 points and $150. My initial impressions were not... more

PROS: Beautiful, Luxurious, Very Comfortable Bed, Great Bathroom CONS: Expensive, Does not Include Internet, or Breakfast We stayed at the Westin Excelsior for our honeymoon vacation in Florence. The hotel, itself, is very beautiful and very luxurious. When we arrived they told us that they had upgraded us to a room with a view of the Arno River, and they... more

My wife and I recently celebrated our 25th wedding anniversary with a trip to Italy. We visited Rome, Florence and Venice. The Westin Excelsior in Florence was our favorite hotel. The building is beautiful and the rooms are exquisitely furnished. The most outstanding thing about the hotel was the staff, especially the front desk staff. They went out of their... more