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The Westin Excelsior Florence

#19 of 458 Hotels in Florence
Certificate of Excellence
Piazza Ognissanti 3, 50123 Florence, Italy
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The Westin Excelsior Florence
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The Westin Excelsior Florence
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1,004 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Contributor
17 reviews 17 reviews
15 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

The hotel is very well located, few moments from the main attractions that this beautiful city has to offer. But that's about it ! Despite the fantastic building, the hotel is generally quite old dated, what I call "dusty"... Rooms are small, except if you can afford a suite with a terrace. The one we've been allocated was on the... More 

Was this review helpful? Yes 1
Sydney, Australia
Top Contributor
2,765 reviews 2,765 reviews
230 hotel reviews
1,310 helpful votes 1,310 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Have been here many times but find it difficult to choose between this and the St. Regis. A beautiful grand stylish old lady, it is perfectly located on the Arno and close enough to all attractions but just far enough away that you aren't mingling with the crowds.

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2 reviews
5 of 5 stars Reviewed 5 days ago NEW

The Westin Excelsior was a terrific choice for our Florence destination. The purpose of my trip was business, and the hotel staff couldn't have been more accommodating. They responded to our requests graciously and partnered with us to make our guests' experience exceptional. Many thanks to all of you!

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Edmonton, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This is a very charming and well kept property. The staff are attentive, courteous and very knowledgeable about anything tourist-related you could possibly ask. The rooms were well appointed and comfortable. I would love to stay at this property again.

Was this review helpful? Yes 2
Massimo B, Front Office Manager at The Westin Excelsior Florence, responded to this review

Dear Kerry0125, thank you very much for your beautiful review, it will be a pleasure to share your comment with my colleagues. We love to exceed our guest expectations!! I really hope that your wish of coming back will come true. Thank you again and don't forget to contact me if you need assistance for a future reservation. Best regards,... More 

Contributor
14 reviews 14 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here for 4 days in April. After the hellish drive to get here the exceptional hotel staff took over. As SPG gold elite members we were immediately upgraded to a deluxe king suite. The person checking us in walked us to the concierge who unloaded our car and took care of the vehicle. Every chance... More 

Was this review helpful? Yes 3
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Mr. Findlak, thank you for sharing your very nice comment with us. It's always a great goal for me and all my colleagues feel satisfaction in our guests. I'm very proud beacuse you point the attention on the service of our Sesto Bar & Restaurant as we are making an effort to improve it. And maybe we are doing... More 

Houston, Texas
Top Contributor
275 reviews 275 reviews
63 hotel reviews
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here three nights. We liked the hotel overall. The location was good, rooms were spacious, and the staff (except 6th floor bar) was friendly. The concierge was very helpful. The one aspect of the hotel that was not good was the 6th floor bar. The view is so great! However, we went up there for a drink and... More 

Was this review helpful? Yes 2
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Drsped, We sincerely thank you for taking the time to post your comment, and are grateful for your feedback. I will definitely make sure the staff and the Manager of the SeSto Bar and Restaurant, will read it, and that they can take your words as an inspiration to improve what they are doing. We hope to have you... More 

Sandton, South Africa
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Westin Excelsior on a conference for 3 nights in March, and was impressed by the hotel. The rooms were comfortable and a good size although the toilet in the bathroom was a little awkward to get to behind a separate door. For a hotel of this standard I also expected free wifi, which was available at... More 

Was this review helpful? Yes 2
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear SergChri, Thank you for you comment! I am glad your experience was more on the positive side, and will definitely note and share the details which were not up to your expectations. Moreover, let me apologize for the inconvenience caused to you by the malfunctioning of the door's lock. I know that things can happen, but I now can... More 

Bangkok
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

It was in 1993 when my wife and I checked into this hotel for the first time on our honeymoon (when it was just known as the Excelsior) and was one of our more memorable stops which was once more repeated almost 22 years later when we visited the hotel once again in February. My wife informed the hotel prior... More 

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Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear TravelerD, thank you! Knowing that we have contributed to add another good memory to your life together, makes us all feel proud! Please, for your next trip, do not wait other 22 years! We would like to have you back sooner, this time! On this end, we promise you the same attention...! All the best to you and your... More 

Ankara
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 16, 2015

Great hotel, great location and the best roof top bar I have been in many years. The decoration of the hotel makes you feel like a king or a queen. the antiques were amazing. conveniently located, on the side of Arno and closeby to everywhere. Finally, the roof top bar offers you one of the best views of Firenze accompanied... More 

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Massimo B, Front Office Manager at The Westin Excelsior Florence, responded to this review

Dear Mira2009umit, We are happy that your experience with us created all these fantastic feelings and thoughts! We hope to visit us again and make you feel as royal for one more time! With kind regards, Massimo Bernardi Front Office Manager More 

Florence, Italy
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 16, 2015

Staid here for 2 nights while in Florence. Best part is the amazing concierge! They helped us find amazing tours and things to do while in Florence! Room itself was very nice! Have a deluxe room with a view of he Arno river! If your near the river you have to have that view! Gorgeous sunsets and sunrises! Room service... More 

Was this review helpful? Yes 2
Massimo B, Front Office Manager at The Westin Excelsior Florence, responded to this review

Dear erik p, We are delighted that you enjoyed your stay with us! Even if it was for 2 days, I am happy that our talented Concierge Team helped you explore Florence and its beauty!!! And reading all these amazing comments for our In Room Dining and Front Office Team, for the food...!!! We hope to welcome you again, for... More 

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