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All 461 Florence hotels

The Westin Excelsior Florence

5.0 of 5 Hotel   |   Piazza Ognissanti 3, 50123 Florence, Italy
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The Westin Excelsior Florence
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91%
Ranked #27 of 461 hotels in Florence
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
carolmh West Sussex
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860 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
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West Sussex
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I recently stayed here as a treat for my 50th birthday. We were welcomed by Laura on reception who very friendly and helpful. We had booked a premium room but were offered a junior suite with river view for an extra supplement. This was well worth it as our view was amazing. We had a huge terrace... More

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New York City, New York
Top Contributor
68 reviews 68 reviews
32 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I love this hotel. You feel like you are staying in your very own Palazzo! Very friendly, top-notch service, beautiful rooms, artwork everywhere, super-comfortable beds, spectacular views from rooftop bar, fitness center is well-equiped. Expensive, but if you can get a reasonable rate it is well worth it. Wifi costs, but I get free because of SPG membership. The location... More

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Woodmere, New York
Top Contributor
64 reviews 64 reviews
49 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed in this hotel for 2 nights in Florence and the people who worked at this hotel went above and beyond. They were helpful, kind and always there for us. We had an issue with our room the first night and without even a question they moved us t another room. The hotel was very clean... More

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New York City, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

This is definitely one of the nicest hotels in Florence!! It's located right on the Ponte Vecchio in the best location! The concierge and staff were so helpful, we had a million questions and they were so attentive. We originally came over to the Westin by accident, the hotel we were supposed to stay at the air conditioner had broken... More

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VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Erika M, Thank you for taking the time to review our Westin Excelsior, the title says it all!! We are deeply happy that you enjoyed our little attention and the strong commitment of our Staff to create an enjoyable and memorable stay with us, despite the little issue you had while in town. Thank you for your recognition and... More

Top Contributor
167 reviews 167 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

The Westin Excelsior is in a great location and the beds are extremely comfortable. The breakfast is delicious. The views from the room are very nice and beautiful. This hotel made our stay in Florence a great one.

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VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear FanTimeFL, A big thank you for having shared your feedback with all of us. We are more than pleased to know that you appreciated the comfort of our signature Heavenly Bed and that you enjoyed the location of our property, especially the breathtaking views from our rooms. Mostly important, it is an honor for us to read that we... More

Salt Lake City, Utah
Senior Contributor
42 reviews 42 reviews
31 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here on a rewards trip with my employer. What a beautiful property! Rooms were tastefully decorated and hotel as a whole was well kept and clean. Service was great and I slept great each night I was here. Our room faced the piazza over hotel entrance, looking right onto the Arno river. Ponte Vecchio and Duomo are each within... More

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VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear ut_ragazzo, Thank you for your sharing your review with Tripadvisor community! It is marvellous to know that you enjoyed your stay with us. We will personally pass on your nice comments to our staff. I hope we will have the pleasure of welcoming you back to The Westin Excelsior Florence in the near future. Best regards, The Hotel Management More

Shanghai,
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Fab location and beautiful historic building. Unfortunately, some service hiccups which could have been easily avoided with better systems / processes. Andrea the concierge was excellent, as was one of his colleagues (I wish I could remember his name). Great to have the concierge pre arrange tickets to Uffizzi and Accademia, also dinner reservations

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VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Justanoth, A big thank you for having shared your comments with us! It is so wonderful to know that that you enjoyed your visit and that you appreciated our wonderful location. We are very proud to have Andrea in our team and we will absolutely share your feedback with him and with all the team. We thank you for... More

Greenville, South Carolina
Contributor
14 reviews 14 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Well we came to this hotel after spending a week out in the beautiful Tuscan countryside where it was quiet and beautiful. In retrospect, I would have stayed in the countryside and traveled into Florence by train. The Westin Excelsior was a very nice hotel, large rooms and located right on the river. I did think the noise was a... More

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VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear bbraswell, Please let us thank you for taking time to post your review. We are very pleased to learn that you enjoyed your stay with us and we would like to thank you for letting us know that you appreciated the service and the attitude of our professional staff. Moreover, we are delighted and honored to know that your... More

Shanghai, China
Top Contributor
78 reviews 78 reviews
31 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed 1 week ago

Where do we start - room wasn't ready when we checked in at 5pm - "your room will be ready in 15mins" turned into a 90 minute wait - 3 hours after check in we had to move rooms when the roof fell in - second room flooded - key didn't work for more than a day (every day we... More

Was this review helpful? Yes 1
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Mitchpa, Please let us thank you first of all for the time taken to share your feedback with us. We sincerely value our Guests’ comments and deeply regret when their expectations are not met. Indeed, we thank you for expressing your concerns regarding the service and the personnel, which will certainly help us to verify, intervene and improve the... More

Houston, Texas
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is in a great location to walk to everything in Florence. Beautifully appointed large rooms with excellent amenities. We upgraded to a river view room. I think we could have forgone that extra cost daily. Daily breakfast is excellent and the hotel staff was very helpful and informative.

Was this review helpful? Yes
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Tennismum916, Thank you very much for sharing your wonderful feedback with us! We are delighted to know that we were able to entirely meet with your expectations. Your comments have been shared with the Team and very much appreciated among them. We hope we will have the opportunity of welcoming you back to Florence in a not too distant... More

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Additional Information about The Westin Excelsior Florence

Address: Piazza Ognissanti 3, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Westin Excelsior Florence 5*
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#9 Family Hotel in Florence #17 Luxury Hotel in Florence #30 Business Hotel in Florence #34 Romantic Hotel in Florence
Hotel Class
Number of rooms
171

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