It's hard to find too much fault in this hotel. It represents the Starwood brand well enough. The rooms are spacious. The breakfast choices are excellent. Sleep quality is good. Location is good for access to sites and transportation. A nice building, there seems to be a lack of charm to this hotel. That could reflect my preferences.At the time... More

There were a lot of nice things about the Excelsior, the service was great and the rooftop bar was absolutely incredible. Great location and nice, big, clean room. However, for the price, I did expect quite a bit more. Even from check-in, there was no one there to take our bags to our room. Really? We were walking to the... More

This hotel is very beautiful and luxurious. However, they need to renovate parts of it, especially the hallways including the walls, the carpeting and the lighting. The breakfast room is wonderful and splendidly decorated. Breakfast was fantastic in every way. The rooms are well decorated with large bathrooms. The staff was very attentive and friendly. Good location to visit the... More

The concierge staff is so helpful! We were in Rome and forgot to make reservations for attractions that we wanted to see. My husband called from Rome and explained the situation. When we arrived, the reservations were taken care of. Also they called ahead to Vernazza and made reservations for us. The hotel is located in a good location. We... More

Location-very good, close to train station, old bridge and piazza Room-I was upgraded to the suite, amazing!!! huge balcony with the view of old bridge Service-fantastic, from the receptionist to bartender, everyone was so friendly and warm. Recieved a bottle of Prosecco on my wife's birthday

Very nice location for this historic old hotel building. The lobby and atrium alone are worth a visit. Short walk down the river to the main tourist sites. Room was very nice and the Westin Heavenly Bed is as good as it gets for hotels. The only knock on this hotel is connectivity. Starwood Hotels all insist on charging for... More

We spent 2 nights At the Westin Excelsior Florence and all we can say is what a beautiful hotel. Our room was on the 4th floor overlooking the piazza and the Arno. It was one of the nicest rooms I have stayed in Europe. The bathroom was a great size and the room was decorated tastefully. They have free wifi... More

Stayed at the westin and must say the staff were very nice...the cleaning staff that is!they were very helpful and kind!!concierge made it seem you were doing them a favor by staying there!!otherwise rooms were clean and the view of the Arno river was fantabulous....I loved the sights and sounds and the shopping was amazing...go to the tented stall coz... More

We stayed here using SPG points, which was good, because it is super expensive otherwise. We got an upgrade since we are gold members and received a nice room with a balcony with a view of the Duomo. The hotel is right on the Arno river and well located for easy access to top sites. The staff was really helpful,... More