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All 459 Florence hotels

The Westin Excelsior Florence

5.0 of 5 Hotel   |   Piazza Ognissanti 3, 50123 Florence, Italy
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The Westin Excelsior Florence
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91%
Ranked #30 of 459 hotels in Florence
Certificate of Excellence 2013
A recent review
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777 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Irvine, Ca
1 review
5 of 5 stars Reviewed 3 days ago NEW

We are celebrating our 20th anniversary with our 2 teenage boys. After staying in Paris for 5 days we looked forward to staying at the Westin. We are loyal SPG gold memebers and checked in today. We were treated with such warm hospitality and kindness. From the front desk to the concierge to the staff around the hotel, everyone was... More

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california
Contributor
13 reviews 13 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

this is a beautiful former Renaissance palace located alongside the Arno river not far from the center of the city. Get a room overlooking the river for wonderful views. The public rooms are lovely particularly the breakfast room. Also I had a excellent dinner in the bar on the ground floor. Casual setting and good food. Their are always taxis... More

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Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Rmfish, we are very happy to read your comment and most glad you have enjoyed the ambiance we are lucky enough to live in. Let me thank you for something special and tell you that is the first time in almost 20 years of work that I hear a positive comment on Florence taxis' rates! Thank you for this... More

Ashburn, Virginia
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is very aesthetically pleasing and has the same charm as the rest of Florence which is all just a short walk out the lobby door. Staff is very friendly and because the gym is under construction I was able to use St Regis gym, which is next door.

Was this review helpful? Yes 1
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Kaeagan, we are happy you appreciate the hard work of our architects in linking our interior with the most beautiful Florence elegance... Anytime you will be planning to come back, please consider us at your disposal for ny help or information! Warmest regards, Massimo Bernardi Front Office Manager More

NYC
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 12, 2014

This is a beautiful hotel. It is simply elegant. The rooms and bathrooms are clean, up to date, and spacious. The staff goes out of their way to ensure your visit is unforgettable. The location of the hotel is great. It is not right in the center of things but rather a 5 minute walk to the center of town,... More

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Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Gabrielle, We have been very happy to read your comment and know that once again we have made you feel at your best and surrounded by beauty. Of course is easy when you have Florence as the best frame for your stay, nevertheless we strive to add an extra value to this heaven, so being a slice of it... More

San Clemente, California
Top Contributor
79 reviews 79 reviews
7 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed February 24, 2014

What a remarkable property in a remarkable city. Sharing the Piazza Ognissanti with the St. Regis on the opposite side, the Westin Excelsior is a comfortable walk along the River Arno to the Duomo, Ponte Vecchio and the myriad other attractions that Florence has to offer NOTE: You really must visit the Boboli Gardens while in Florence. Absolutely beautiful and... More

Was this review helpful? Yes 5
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Ecbatana, Thank you for taking the time to share your experience at the Westin Excelsior Florence with us. We are so happy to learn that you have appreciated the location of the property, the room we chose for your stay with us and the attitude of our wonderful and passionate team. Moreover, we are very pleased that you enjoyed... More

Hong Kong, null, Hong Kong
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 18, 2014

Classic old Buliding situated in the old city and next to River Arno. Only 10 minutes walk will arrive ponte de Vecchio and Uffizzi Museum! 10 mins walk to the central train station. Or 5 mins walking distance to all top brand shops. Very Good Location! I specially recommend the roof top restaurant for Italian dinner, a good place to... More

Was this review helpful? Yes 1
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Wendycbh, Thank you very much for your words of appreciation and for sharing your wonderful feedback with Tripadvisor community. We are delighted to learn that you enjoyed your recent stay with us and that you appreciated the location of our hotel. Please rest assured that we will share your kind comments with all the team. Thanking you for recommending... More

The Hague, The Netherlands
Senior Contributor
48 reviews 48 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 8, 2014

A traditional, old fashioned 5 star. Location: centre of the city, on the embankment of the river Arno and a beautiful square, hosting 2 of the most luxurious city's 5 star hotels facing each other. 10 mins walk to the train station. 20 mins drive from the airport. 5 mins to the shops and restaurants. Attentive staff making your stay... More

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VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear M Y, Thank you so much for sharing with us your review! We really appreciated your wonderful words about our property and about our exceptional Staff. We sincerely thank you for your loyalty and we look forward to welcoming you back to Florence and to your “home far from home” the Westin Excelsior. Sincerely, The Hotel Management More

Newtown, Connecticut
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed February 5, 2014

This review is terribly late - I stayed solo at the end of May 2013. The standout at this hotel was the incredible view from my balcony and the attentiveness of the staff to special requests. This hotel has an old-world charm - if you are looking for sleek and modern, this isn't it. But if you want historic elegance,... More

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VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear lgelkins, Many thanks for taking the time to post your wonderful review! We are very happy to learn that you appreciated our classical Florentine old style charm and the “excellent” location of the property. Moreover, we are delighted to learn that you enjoyed our facilities and the service our team provided you. Here at the Westin Excelsior Florence we... More

Sydney
Contributor
13 reviews 13 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 31, 2014

This visually stunning five star hotel is an experience to be savoured. It is located next to the River Arno and is on the doorstep of all Florentine historical sites and museums. Whilst the hotel itself has historical value, all areas and rooms are of an excellent standard, with lavish decorations and amenities. From the moment you enter the marble... More

Was this review helpful? Yes 1
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Ros2, Please let me thank you for having shared your wonderful feedback with the Tripadvisor community. We are so happy to learn that you appreciated the location of the Westin Excelsior, the typical Florentine style of our property and the breathtaking views that you can enjoy from our rooms and form the Se•Sto on Arno Rooftop Bar & Restaurant.... More

New Hope, Pennsylvania
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 25, 2014

We had two rooms facing the Arno river - the view was exhilarating and definitely memorable especially the sun set view! The rooms were adjoining big and clean done in typical italian classic stye yet not over powering and appealing. Opening the window you can hear the rushing of the Arno river which was pleasant and soothing in the quiet... More

Was this review helpful? Yes 1
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear James h, The title of your feedback says it all! We are very happy to read your wonderful comments about the room we chose for you and, particularly, about the “attentive” staff and “excellent” service. Our intention was to take care of you and to make your stay be special and unique and this is the reason why hearing... More

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Additional Information about The Westin Excelsior Florence

Also Known As:
The Westin Excelsior Florence Hotel Florence
The Westin Excelsior Florence Hotel
Westin Florence
Florence Westin
Westin Excelsior Florence
Address: Piazza Ognissanti 3, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Family Hotel in Florence
#20 Luxury Hotel in Florence
#26 Romantic Hotel in Florence
#30 Business Hotel in Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Westin Excelsior Florence 5*
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