My friend and I had booked this trip with our 10 and 15 year old daughters, through a travel agent. The agent had lost our booking, but the hotel was great and even gave us a room upgrade witth views over the Arno. Quite central for shops, and major attractions. The staff were so friendly and helpful - it was... more

Caveat emptor. Of course I would not have stayed here for full price. My father, as an employee, got me a discount. What a place. Right on a quiet, deserted piazza next to the river. While the neighbourhood was quiet, there were plenty of restaurants and cafes nearby. Caffe del 900 was fantastic and the staff there is kind to... more

If you want to see the art in Florence and get outside Florence to see the Tuscany region, the Westin Excelsior is a good base. Within walking distance to Florence sights and close to the train station. Got a good rate initially, but an even better rate after checking their web site rates a couple of weeks before stay. Rates... more

location is amazing. Hotel is very stylish and in sync with the rest of Florence. Nice view on the Arno too. more

We only spent 2 nights there, definitely not enough time. There are so many things to see. We must return. more

We had a wonderful stay in Florence, visiting Chianti, Siena, and San Gimignano while we were there. This hotel was our starting point and was one of the highlights of our trip (which included the Amalfi Coast and Rome). The staff upgraded us to a suite with an enormous deck, which was great (except for the bell tower about a... more

We have stayed at many Westin's around the world and Starwood should be embarrassed to have the Westin brand associated with this hotel. The service was terrible, I mean the worst ever. The staff was rude. The hotel has a charge for EVERYTHING - I almost asked them if they charge me if I ask a question. I am sure... more

Elegant, Old World feeling. Large, well furnished rooms with great views of the Arno and Florence skyline. Excellent lobby bar and breakfast. Staff was very helpful and accommodating. Very professional. more

The Westin Excelsior was fantastic!! it is pretty expensive, so use Starwood cash and points, if you can. You will be happy with your stay. The appearance, service, and location are all equally perfect. The lobby is beautiful and wonderfully decorated. The reception desk was efficient and friendly. The concierge desk was very helpful for every inquiry (Thanks Daniele!!) They... more