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The St. Regis Florence

Travelers' Choice award winner
Piazza Ognissanti 1, 50123 Florence, Italy
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The St. Regis Florence
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The St. Regis Florence
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785 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Dallas
Top Contributor
84 reviews 84 reviews
38 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was our third hotel to stay during our honeymoon to Italy, and it was our first St. Regis hotel to ever stay at. We now feel spoiled for life! From the moment we walked through the doors, we were treated like royalty. The front desk personnel upgraded us to a room with a balcony on the top floor overlooking... More 

Was this review helpful? Yes 1
Peekskill, New York
Top Contributor
57 reviews 57 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Checking into this hotel was beyond what we expected....luxurious, elegant, first class hotel. Our room had many extra amenities never experienced before. The staff was friendly, helpful and made us feel comfortable immediately upon arrival despite the language difference. Everyone spoke English. We were able to walk to the main attractions quite easily. Our dinner was exceptional. We both had... More 

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St_Regis_Florence, butler service at The St. Regis Florence, responded to this review

Dear Ellie H, We really appreciate you taking the time to share your feelings on your recent stay at The St. Regis Florence and for such a nice review mark ! I am glad to know that you enjoyed our room facilities and also the food. It truly brings smiles to our faces when we see guests enjoy themselves whilst... More 

West Palm Beach, Florida
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Obviously one of the best properties in Florence. Great value if you stay on Starwood points...not sure if I'd pay the going rate otherwise. Service was good, but somewhat cold at times. Awesome breakfast and spa. Highly recommend attending the champagne ritual at least once. Also, make sure to check out the rooftop bar at the Westin across the street.

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St_Regis_Florence, butler service at The St. Regis Florence, responded to this review

Dear geerowfsu, Most of all, please receive our gratitude for choosing our property and recommending it ! We are really happy that you enjoyed our hotel facilities and your stay with us, because our most important goal is make the difference for our guests, give them memorable moments. We make a lot of efforts to reach such a goal, but... More 

Winter Haven, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Beautiful hotel with super attentive staff. One of the best wine pairing tasting dinners we have ever had - Eduardo was magnificent! Quiet location but easy walking to everything! Concierge introduced us to an excellent jeweler, we were so pleased with the quality and price that I had another necklace shipped to the states for Mother's Day! The butler service... More 

Was this review helpful? Yes 1
St_Regis_Florence, butler service at The St. Regis Florence, responded to this review

Dear Joseph B, We are touched that you took the time to review about your recent experience and one can say that Eduardo and our butlers will be extremely happy to read your wonderful feedback and we will make sure to congratulate them too. It is always a delight to read that our dear guests have enjoyed the Hotel's facilities,... More 

San Francisco, California
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was in this hotel with my husband and had a great time . we were offered oysters and champagne on arrival ... flowers in the room , nice and welcoming as well as very clean . simply magnificent. I will come back

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St_Regis_Florence, butler service at The St. Regis Florence, responded to this review

Dear Angel n, We really appreciate you taking the time to share your feelings on your recent stay at The St. Regis Florence and for such a nice review mark! We are proud that you appreciated our Champagne Ritual: is one of the most emblematic moments in order to recognize the unequivocal St. Regis Brand Identity all over the world.... More 

Berkshire, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Beautiful hotel with luxurious furnishings and five star service. The staff really went out of there way to make sure we felt welcomed and were professional yet friendly.It was the perfect choice for a long weekend away in this historic city and perhaps one of the best hotels we have had the pleasure of staying in.

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St_Regis_Florence, butler service at The St. Regis Florence, responded to this review

Dear Marian G, We are really spoiled by your words! It is always a delight to read that our dear guests have enjoyed the Hotel's facilities, standard or service and friendliness of our associates, as you are all that matters to us and to the entire St. Regis Florence family. We will be delighted to welcome you back i our... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

I had a wonderful stay at the St. Regis in Florence. The staff are kind and helpful. The rooms and bathrooms are spacious and comfortable. Great location. Very good restaurant. This hotel is an excellent choice.

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St_Regis_Florence, butler service at The St. Regis Florence, responded to this review

Dear TinaMarieMathur, allow me first to thank you for your kind words, describing your experience at the St. Regis Florence! We are delighted that you have enjoyed everything during your stay in our hotel, and allow me to assure that all our staff will be more than happy to know that that their efforts have been appreciated. Looking forward to... More 

New York City, New York
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall, our stay was very pleasant, but we had to advocate a bit too hard. Upon arriving, I was informed that I had booked for one instead of two people. My mistake, but adding 10% to the already luxury fare seemed a little rough. I was also informed that a Gold status upgrade was unavailable. Not wanting to argue after... More 

Was this review helpful? Yes 2
St_Regis_Florence, butler service at The St. Regis Florence, responded to this review

Dear llbnyc, First of all, I would like to thank you for taking the time to write a review about your recent visit to the St. Regis Florence. We really appreciated the honesty of your words and allow me to thank you for your kindness regarding the exceptional service Aldo gave you, be sure he will be delighted by these... More 

Nebraska City, Nebraska
Top Contributor
75 reviews 75 reviews
18 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed five nights at the St. Regis Florence. We had stayed in St. Regis properties in the U.S., but this was our first international St. R. experience. Classic to and consistent with the St. Regis are the elegantly appointed public spaces and rooms, the formal and professional staff, and a focus on customer care. Overall, we feel we got... More 

Was this review helpful? Yes 1
St_Regis_Florence, butler service at The St. Regis Florence, responded to this review

Dear wendy S, We are touched that you took the time to review about your recent experience and one can say that Andrea will be extremely happy to read your wonderful feedback and we will make sure to congratulate him too. As you have perfectly said as St. Regis property we try to guarantee our guests some international standard levels,... More 

Tucson, Arizona
Top Contributor
112 reviews 112 reviews
26 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the moment we arrived at the hotel and met our butler to the day we sadly left, the St. Regis was outstanding in every way; the location, the service, the ambiance, the food and amazing bed. If you are staying in Florence, stay here! The two nights we stayed at the lovely St. Regis we went to the bar... More 

Was this review helpful? Yes 1
St_Regis_Florence, butler service at The St. Regis Florence, responded to this review

Dear Deb W, Our staff prides themselves on being attentive and helpful in every way possible, so it’s delightful to hear they exceeded your expectations, from the butler to the concierge and front desk and of course Daniella, who will be glad to read your kind words. We look forward to sharing your compliments with them. Hopefully, you will visit... More 

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