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The St. Regis Florence

Travelers' Choice award winner
Piazza Ognissanti 1, 50123 Florence, Italy
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The St. Regis Florence
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The St. Regis Florence
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838 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
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A TripAdvisor Member
5 of 5 stars Reviewed 2 days ago NEW

Excellent service, especially by the manager, Anna, Clarissa, Claudio & Angelo in addition to the bartender, my apologies for not remembering his name! All wonderful professionals, thank you for having them all in your team, pleasure knowing all of them! I included a photo of them with us. They worked with such a dedication, patience, professionalism and positive attitude, we... More 

Was this review helpful? Yes
St_Regis_Florence, butler service at The St. Regis Florence, responded to this review

Dear Tripadvisor Member, please allow me on behalf of Anna and all the Winter Garden Team for your words, we are truly spoiled!!! I perfectly know Ms. Anna's smile and for me is the perfect welcome to introduce you in our restaurant atmosphere!!! We are delighted to hear that you enjoyed your dinner experience, we will waiting for your come... More 

Atlanta, Georgia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I recently stayed in Florence for 3 nights as part of a European trip. We were supposed to stay in the Westin across the square, but were upgraded at the last minute to stay at the St. Regis. We were given a great room that had the feeling of being 100 years old. The staff and service... More 

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St_Regis_Florence, butler service at The St. Regis Florence, responded to this review

Dear Blado-man, it was our pleasure to host during your stay in Florence and allow us to thank you for your kindly words. You had the right feeling, because our hotel is in an historical building dates back to the Renaissance period, so these walls are more than 100 years old!!! We are delighted to hear that you enjoyed your... More 

Broadbeach, Australia
Level Contributor
41 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

A lovely experience to stay here. A beautiful hotel, very convenient from which to explore this amazing city. Our room was large and it was so nice to have so much room I the bathroom. My husband is very tall and Europe was feeling a little claustrophobic until we arrived at the St Regis. The butler service was fabulous, thank... More 

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St_Regis_Florence, butler service at The St. Regis Florence, responded to this review

Dear beachykeen 09, thank you for your kind words! Trying to surprise you in simple way, as just give you a traditional Tuscan product, such as Vin Santo with Cantucci biscuits, is our first goal, and our butlers are the most in understand what our guests like, taking care of our guest in an attentive but not intrusive way! We... More 

San Antonio, Texas
5 of 5 stars Reviewed 3 days ago NEW

We typically stay in very high end hotels and expect the best. The St. Regis does not disappoint. The staff is extremely helpful. They even packaged up our dirty clothes and sent them back home so we would not have to carry them for another two weeks. The staff in the bar were friendly and delightful to visit with. We... More 

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St_Regis_Florence, butler service at The St. Regis Florence, responded to this review

Dear PlatinumAE, Our staff takes great pride in being able to provide the most bespoke service possible and hearing feedback such as yours is one of the many ways our staff continues to improve and grow. We eagerly look forward to your return. Sincerely, Viviana, The Lobby Butler More 

New York
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

The St Regis was flawless. We had a smaller room and it was still fantastic. The shower was incredible and the buffet breakfast has everything you could want. Service and staff were top notch. Location is excellent for elite designer shopping but a good walk to the Duomo and main sites.

Was this review helpful? Yes
St_Regis_Florence, butler service at The St. Regis Florence, responded to this review

Dear etarlowe, We are spoiled by your kind words and more than happy that you enjoyed our Hotel, restaurant, your room, and our friendly associates and to read that our surroundings contributed to your satisfaction. We hope that you had a wonderful trip back home, and whenever you wish to come back, be certain that our entire Staff will be... More 

Istanbul, Turkey
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

personnel was attentive and polite, service was good, location is central and walking distance to most of the historical places of Florence easy to access by car room was chick bed could be better) a bit pricey, however good value

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St_Regis_Florence, butler service at The St. Regis Florence, responded to this review

Dear OGUZ K, We really appreciate you taking the time to share your feelings on your recent stay at The St. Regis Florence and for such a nice review mark! Should your future travels bring you back to Florence, please feel free to contact me directly: I will personally ensure that your next stay with us will be a most... More 

San Mateo, California
Level Contributor
108 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a marvelous stay here. The hotel is very convenient to the train and the sights of Florence. Our room was a standard room, but still a good size - definitely better than average for Europe. The furnishing are lovely, and there was a wall of built-in closets along the door/hall that were all wood and beautiful. The bed... More 

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St_Regis_Florence, butler service at The St. Regis Florence, responded to this review

Dear Joknits, we are really delighted to read that you enjoyed our room facilities and that you find thank to our concierge the perfect restaurants for your dinners in Florence. We really hope to have the chance to see you back in the nearest future. Wishing you all the best Viviana, The Lobby butler More 

new jersey
Level Contributor
160 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great staff, décor, service ect. Wonderful staff just make you feel like royalty every time I stay there. Andre and Nicolo ad the bar staff go out of their way to please you. The butler Lorenzo and all the others just go out of their way to make you feel the best you can . The front desk and concierge... More 

Was this review helpful? Yes
St_Regis_Florence, butler service at The St. Regis Florence, responded to this review

Dear cchriscap, We are touched that you took the time to review about your recent experience and one can say that Andrea, Niccolò and Lorenzo, as well as all the staff you mentioned, will be extremely happy to read your wonderful feedback and we will make sure to congratulate them too. It would be our sincere pleasure to welcome you... More 

Washington, DC
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

St. Regis was much nicer than other high end chains we have stayed at (ie. the Ritz) Our room was wonderfully decorated with great paintings. Nice hot shower, high-tech equipments, etc. Staffs are superb!!! Enjoyed our stay a lot and hope to be back

Was this review helpful? Yes
St_Regis_Florence, butler service at The St. Regis Florence, responded to this review

Dear MooOun, Thank you for recommending the St. Regis hotel to the TripAdvisor community. It is motivating to read comments like yours and we look forward to welcoming you for another memorable stay with us. Waiting for your next visit to Florence, I send you all my best regards. Viviana The Lobby Butler More 

Bangkok, Thailand
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Had a nice 4 day stay at the St. Regis Florence. Everyone was being nice to our 1 yr. old toddler. Concierges were ok, not too helpful..but staffs at the door and in the Winter Garden were super wonderful. Property itself was gorgeous the room was kinda on the small side but very comfortable with huge bathroom and awesome decoration.... More 

Was this review helpful? Yes 1
St_Regis_Florence, butler service at The St. Regis Florence, responded to this review

Dear AroundTheWorld S, It is always a delight to read that our dear guests have enjoyed the Hotel's facilities, standard or service and friendliness of our associates, as you are all that matters to us and to the entire St. Regis Florence family. Looking forward to welcoming you in our hotel I send you all my best regards, Viviana The... More 

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Staying in Santa Maria Novella

Neighborhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
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