Simply one of the best hotels we stayed at in Italy. We had a beautiful room and the staff were so helpful. I would stay here again the next time Im am in Florence. It may be a little far to walk to some of the attractions though. more

An historic and classic hotel of European elegance and class. The stay here is no doubt similar to the luxury experienced by wealthy travelers of the late 19th and early 20th century. The hotel is ideally suited for walking tours throughout the historic part of Florence and sits right on the Arno river. more

I had the most amazing & romantic stay in March at the Grand. From the second I stepped out of the taxi into the lobby the staff was so welcoming! I spent such a terrific 5 nights at the Grand. Valentino & his entire staff were wonderful (especially Anna & John) When we got there we were pleasantly surprised that... more

A good hotel in Florence is hard to find and after 4 different attempts, we have found 'our regular' for future visits! Great sized room, firm bed, excellent bathroom! Very friendly front desk and concierge staff and mostly english speaking. Location was very handy - one bridge away from the Ponte Vecchio, a 10 minute walk to Piazza della Repubblica.... more

This property is consistent with the other Luxury Collection properties I have stayed at, though I dare say it is rather expensive and therefore does not represent a tremendous value. It seems to be located inconveniently in a out-of-the-way square near the American Embassy and just next to what I assume to be Florence's "Antiques Row". If you're in the... more

We used our spg points with cash, and since my wife is a platinum member we were upgraded to a junior suite. The rooms are old-style Europe with frescoes on the walls, which we enjoyed tremedously for the "Italian" flavor of our mini-vacation. Most admirable was the extremely professional and polite staff. The friendliness did not feel artificial but gave... more

What else can you say -- luxuriously comfortable bed, beautiful room, central location, professional service! We stayed at this hotel on Starwood Points -- we travel a lot on business, but when we travel for pleasure we are budget travelers with backpacks. We've stayed at numerous Luxury Collection properties and generally feel self-conscious walking in with our backpacks, but this... more

The Grand Hotel is a nice hotel with a great view. The rooms are spacious... Saying that, the hotel isn't what I would consider overly luxe. I would probably only stay here if you are getting a good deal, otherwise you are better off checking out a Leading Hotels of the World type hotel or a 4 seasons (which just... more

Truly 5 star Hotel, Hotel & rooms are elegant. Service was excellent from start to finish. Location is excellent less than 100 feet from banks of Arno River, and moderate walk to major sights of Florence. Not all rooms have a view, rooms on the river side must have a great view, we did not. Prices are up there. Don't... more