Dear Mrs Anglea R, Thank you for your excellent review and your kind comments regarding our front desk staff and the levels of service received from them. It is great to hear that you've enjoyed sleeping on one of our comfortable memory foam beds and love our hotel’s location, the decoration of the suite and the breakfast service so much!... More

Dear CJ11201, Thanks so much for your review and for recommending our hotel to both business travelers and families. We really appreciate whenever our guest share their experience. I am glad that your visit to Florence was made even better by choosing to stay at Ponte Vecchio Suites and Spa and that you’ve enjoyed your stay. I will definitely share... More

Dear Mr Michael O, Thank you for posting about your experience. We are very pleased that you’ve used the word “excellent” for the hotel, the service and the location. Sure, it is a big plus to stay within walking distance to all the major sights and have knowledgeable staff to assist you with your plans while visiting Florence. I would... More

Dear Liz M, Thank you for taking the time to write and post your comments about your recent stay with us. It is always our pleasure to receive guest feedback especially when it is as positive as yours. Thank you very much for your kind words regarding our exceptional staff that made you enjoy every minute of your stay. We... More

Dear bengthetraveller, I am happy that you had a good time with us and You enjoyed our services and amenities. Parking is conveniently located nearby and we provide all our guests with road directions, to make it as easy as possible to reach us by car. Thank you for sharing your experience with other Tripadvisor readers. It was a pleasure... More

Dear Italyvaca, Thank you for choosing to stay with your family at Ponte Vecchio Suites & Spa and for taking the time to share your experience on Tripadvisor. I am pleased to read that you have enjoyed your stay in our newly furnished, spacious, very clean suites with comfortable beds, that are, as you write, in one of the best... More

Dear loveCali40, We are delighted to read that Ponte Vecchio Suites & Spa was the best hotel of your entire Italy trip. We love to have families and children as guests and the things you mention in your review are all very important aspects of a guest experience for us: the nice and helpful staff, the cleanliness of the place,... More

Dear Pink-Tags, We are happy that you found Ponte Vecchio Suites & Spa a fantastic place to stay at, in a terrific location, with luxurious accommodation. Thank you for the kind words about our hotel. I also want to thank you for the compliments about our staff. They loved your feedback. It proves the quality of experience they deliver to... More

Dear Mr Tommaso s, What a lovely feedback. We are so proud that your stay with us has exceeded your expectations. Thank you for taking the time to publish your experience on this review site and for pointing out our qualities. A home away from home, where your needs are seen to, is exactly what we hope to provide to... More