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Excelsior Palace Hotel

4.0 of 5
Via Toselli 8, 98039 Taormina, Sicily, Italy
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Excelsior Palace Hotel
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Ranked #44 of 89 Hotels in Taormina
A recent review
3 of 5 stars reviewed 4 days ago
AdrianPatBH Burgess Hill, United Kingdom
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333 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Burgess Hill, United Kingdom
4 reviews 4 reviews
3 of 5 stars Reviewed 4 days ago NEW

Holidays are often about expectation and, having read previous reviews was expecting something special. Certainly the hotel, on first sight, looked inviting and, it is true, throughout my stay the Reception staff were polite, helpful and resourceful. Our room was nothing special, with broken tiles in the bathroom, but the bed was comfy and clean. The greatest disappointment was the... More 

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Oxford, United Kingdom
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited this hotel on a British Airways holiday. 5 night stay. Hotel is well located in Taormina, with fabulous views of Etna. Plenty of good restaurants within walking distance, so B & B is ideal, with an excellent continental breakfast. Staff helpful and gave advice on tours and where to eat. Rooms comfy, with good size beds and great views... More 

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 3, 2015

Wonderful view of the etna and the shore. Have a classical charm and excellent service!!! We were upgraded to a superior room without asking for it. We stayed in a lovely corner room with two balconies facing paradise. We will always come back to this antique European charm hotel.

Was this review helpful? Yes 6
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 3, 2015

The views are spectacular but the rooms are very old fashioned and in deep need of an update . The bathroom was plain awful. The tearoom was very stylish in contrast and had an unbelievable panorama view onto the sea and mount Etna . The location is perfect, but I wouldn't stay again.

Was this review helpful? Yes 5
Lausanne, Switzerland
4 reviews 4 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 3, 2015

The Excelsior Palace is Taormina's Grand Budapest Hotel! Very high ceilings, austere rooms with nice balconies and great view. Beautiful suites of alcoves that remind you of Caffè Florian in Venice, a glass veranda with a breath-taking view on the Etna and on the bay. This is not a Rock-and-Roll hotel, no; but if you look for attentive service, nice... More 

Was this review helpful? Yes 10
Hamina, Finland
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 18, 2014

Best location in Taormina. Friendly staff. Rooms need already renovation. IF you're looking for a quiet stay, it's your choise. Breakfast buffet was satisfactory, but Dinner a dissapointment. Free Wi-Fi in lobby.

Was this review helpful? Yes 5
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 27, 2014

Stayed here from the 31st October to the 4th November. The hotel must be in the best position possible in Taormina with stunning views of the Etna, Mediterranean and Taormina. The staff very helpful and friendly. We were even given an room upgrade free of charge. The breakfast was continental and excellent. The room was perfect with a balcony over... More 

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Colchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 25, 2014

Stayed here from 2-7th November. Hotel is in an excellent position with a great view of Mount Etna The exterior is very impressive but the interior is redolent of faded grandeur,in keeping with the Edwardian era in which it was built. The bathroom is modern and well equipped with nice toiletries and towels were changed frequently as was the bed... More 

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 14, 2014

The view from the hotel and the surrounding area are beautiful. The front desk staff are very helpful and professional; they were able to recommend restaurants and provided directions. With that being said, the food was terrible and the kitchen/dining room staff were very rude and not accommodating at all. I was visiting from the U.S. and they treated my... More 

Was this review helpful? Yes 4
Gilbert, Arizona
Top Contributor
147 reviews 147 reviews
39 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed November 13, 2014

This hotel is more than 100 years old. It has more personality than a Marriott, and less electrical outlets. The corridors may smell a bit like cigarette smoke, but the windows open and then you get the fresh Sicilian air and you can see the Etna and the sea. Not what you get in a Marriott. I like the old... More 

Was this review helpful? Yes 3
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