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Hotel Mercure Siracusa Prometeo

Certificate of Excellence
Viale Teracati 20, 96100, Syracuse, Sicily, Italy
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1 room 1 adult
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Hotel Mercure Siracusa Prometeo
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815 Reviews from our TripAdvisor Community

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Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed December 29, 2015 via mobile

From the moment we arrived until our departure 10 days later, we were impressed with the friendliness and helpfulness of staff and the cleanliness of our room and the hotel. All of the staff, especially Umberto, were keen to help and friendly towards us and our toddler. Breakfast was fantastic; plenty to choose from and constantly replenished. The pool area... More 

Helpful?
1 Thank KeHin
siracusa p, Direttore at Hotel Mercure Siracusa Prometeo, responded to this review

Dear KeHin, Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon in Siracusa.... More 

Castle Cove, Australia
Level Contributor
129 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
4 of 5 stars Reviewed December 22, 2015

From the previous reviews on TA we weren't expecting this hotel to be as good as it is, especially at the advanced booking price we paid! Our standard room was very good - fairly typical for a 4* international chain, and the included breakfast buffet was nice, though the selection was fairly limited. Service was also extremely friendly. As others... More 

Helpful?
1 Thank Michael-Se
siracusa p, Direttore at Hotel Mercure Siracusa Prometeo, responded to this review

Dear Guest, Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon in Siracusa.... More 

Tel Aviv, Israel
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 8, 2015

The hotel is a little way from the center, we had our own car so that was not an issue - I understand there is a fair bus service to the center and Ortigia. We always found a space in the free hotel car park. The rooms were of an ok size, bathrooms functional and clean. The service was excellent;... More 

Helpful?
1 Thank Frank1958
siracusa p, Direttore at Hotel Mercure Siracusa Prometeo, responded to this review

Dear Frank1958, Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon in Siracusa.... More 

Waltham Abbey, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed October 29, 2015 via mobile

Just checked into hotel to find that the spa package we bought does not include an actual treatment as offered on the website. The website said "Treat yourself to a 2 night spa break, including a spa treatment.." But the hotel has interpreted "spa treatment" as access to the spa and not an actual treatment. As a regular Mercure hotel... More 

Helpful?
1 Thank Tombarnold
siracusa p, Direttore at Hotel Mercure Siracusa Prometeo, responded to this review

Dear Mr Arnold, first of all I would like to thank you for your e-mail, regarding your recent stay in our Hotel. I’m glad that you have shared your experience with us. Direct feedback from our customers, both good and bad, is the most valuable advice we can receive and it allows us to recognize our areas of weakness and... More 

Trowbridge, United Kingdom
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed October 22, 2015

we only stopped for one night but thoroughly .enjoyed this hotel .The staff were friendly and spoke English as we dont understand a word of italian.The rooms were clean and bed comfy with a super shower and handy toiletries supplied.we had a very comfortable stay,it was clean and breakfast was excellent with a good choice of cereals,scrambled eggs ,bacon,pastries and... More 

Helpful?
1 Thank ozzy515
siracusa p, Direttore at Hotel Mercure Siracusa Prometeo, responded to this review

Dear Ozzy515, Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon in Siracusa.... More 

Fishkill, New York
Level Contributor
93 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed October 12, 2015

So we stayed at this hotel for 3 nights. The hotel is a modern type of hotel. Very nice room and comfy bed. The hotel is across from the Parco Archiological but quite a walk to get to the main gate and lot's of walking in the site. 105 degrees at 11am so walking was tuff. We had a rental... More 

Helpful?
Thank zeke905
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 30, 2015 via mobile

This hotel is well located for sight seeing and travelling around the island. It's very close to the motorway so it's easy to travel to other towns. Then obviously there is lots to do and see in Siracusa itself - so it's a great place to base yourself. Our only gripe was the rooftop restaurant - the food wasn't great.... More 

Helpful?
Thank Sue_ellen86
siracusa p, Direttore at Hotel Mercure Siracusa Prometeo, responded to this review

Dear Ms Sue_Ellen, Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. Thank you also for your remarks regarding the restaurant... More 

London, United Kingdom
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 24, 2015

The hotel was easily up to the usual high standards of the Mercure Group, with even a nice swimming pool on the Roof terrace. However I would only recommend this hotel if you have your own transport- which we did not. having decided at the outset that we would not hire a car and rely on public transport through out... More 

Helpful?
Thank Murf128
Rio de Janeiro, RJ
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed September 7, 2015

Worth going to Syracuse and stay in this very convenient hotel, near the Syracuse Ancient Ruins, reached at walking distance. Very comfortable and with lots of amenities, free and safe parking in the same location.

Helpful?
Thank Claudia_Lage
siracusa p, Direttore at Hotel Mercure Siracusa Prometeo, responded to this review

Dear Claudia_L, We very much appreciate your comments regarding your stay at the Mercure Siracusa Prometeo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 4, 2015

as we arrived and parked our car in underground parking we were informed at the reception that parking is free of charge like wi-fi too, we got our room upgraded for free which was nice surprise. room was spacious with nice designed shower, toiletries, massive towels. just fabulous! breakfast what ever you want, pastries, cakes, fruits, vegetables, english breakfast, yogurts,... More 

Helpful?
1 Thank malePODROZE
siracusa p, Direttore at Hotel Mercure Siracusa Prometeo, responded to this review

Dear MalePodro, Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon in Siracusa.... More 

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