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Hotel Mercure Siracusa Prometeo

4.0 of 5 Viale Teracati 20, 96100 Syracuse, Sicily, Italy
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Certificate of Excellence 2014
Hotel Mercure Siracusa Prometeo
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Hotel Mercure Siracusa Prometeo
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617 reviews from our community

Traveler rating
    346
    234
    25
    10
    2
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78
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Budaors, Hungary
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 2, 2014

The hotel was clean and spacious with nice communal areas. A little bit far from Ortiga (25-30 min by foot) but it is better than stay in an old house (old walls/ smelly/musty /moldy etc.) in the historic area...and every nights it was safety to walk back from Ortiga. My room(103)was comfortable, clean(!) spacious and very calm(!) with a good... More 

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siracusa p, Direttore at Hotel Mercure Siracusa Prometeo, responded to this review

Dear Mr Isti82, Thank you for taking the time to let us know about your recent experience in our Property. We regret the standards of service and the behaviour of our staff fell short of your expectations and we ask you to accept our most sincere apologies. We regret in particular about the problem you had at your arrival about... More 

New York
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed October 17, 2014

This is a typical business hotel of medium to hi level. In town like Syracuse you want to stay in a more interesting place. It is clean, with good service, good breakfast. Overall: I would not stay in this hotel on romantic trip, it has a zero charms.

Was this review helpful? Yes 1
siracusa p, Direttore at Hotel Mercure Siracusa Prometeo, responded to this review

Dear Guest, Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. Kind regards Yours sincerely, Verbiana Nardo – General Manager More 

Warrington
Top Contributor
147 reviews 147 reviews
78 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed October 14, 2014

Hotel right opposite the Greek ruins. Hotel car park free outdoor, paying indoors are accessed just to the left of the front entrance down a steepish slope. Reception provided entrance through the barrier. Friendly checkin. Room spacious bit quirky with tv set within large mirror over dressing table. Comfortable large bed. Good breakfast in rooftop restaurant. Pool very small just... More 

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siracusa p, Direttore at Hotel Mercure Siracusa Prometeo, responded to this review

Dear Guest, Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon in Siracusa.... More 

Lisbon, Portugal
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed September 7, 2014

We were supposed to stay in Hotel Mercure Siracusa Prometeo for three nights, but our son got varicella and we had to stay for 9 nights and we have to say that, regarding the hotel, our stay was perfect. The room was great, with lots of space, always perfectly clean, the bed was incredibly large and the bathroom, with the... More 

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siracusa p, Direttore at Hotel Mercure Siracusa Prometeo, responded to this review

Dear NunoM, Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon in Siracusa,... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 31, 2014

The hotel was easy to find and good for travelling around the area. There is a car park ( free) which we used. The hotel had friendly, helpful staff, the room good and kept clean. The bar area was lovely on the roof top and the rooftop pool perfect for cooling down with excellent views. I am Coeliac and they... More 

Was this review helpful? Yes 2
siracusa p, Direttore at Hotel Mercure Siracusa Prometeo, responded to this review

Dear Rachel P, Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. Looking forward to welcoming you soon again in Siracusa,... More 

Sao Paulo, SP
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 19, 2014

If you have little time for this city and your main interest rely on visiting the ruins of the site of Pantalica (known for its extensive cemeteries tombs dating from the 13th to the 7th centuries BC) this is the place to stay. With a good camera you can take pictures of the site right from the swimming pool. It's... More 

Was this review helpful? Yes 2
siracusa p, Direttore at Hotel Mercure Siracusa Prometeo, responded to this review
Google Translation

Gentile Beia, desidero ringraziarla per i suoi commenti relativi al suo recente soggiorno presso la nostra struttura, e mi auguro... More 

Bodmin, United Kingdom
Contributor
13 reviews 13 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 2, 2014

Great facilities, we especially enjoyed the rooftop pool. Bit of a trek into Ortigia but great location next to the archeological park - the Greek ampitheatre is not to be missed! Breakfast was fantastic and we ate dinner one evening which was also lovely. Staff are friendly, professional and attentive. There is one huge draw back and that is the... More 

Was this review helpful? Yes 1
Reading, UK
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 26, 2014

This is a very indifferent hotel with many things wrong, however, by and large, the staff were very good indeed. First do not be mislead by the pool photographs it is tiny and there are nowhere near enough sun loungers for 100+ room hotel. The rooms were pleasant with a good contermporary decor but a bit on the small side... More 

Was this review helpful? Yes
siracusa p, Direttore at Hotel Mercure Siracusa Prometeo, responded to this review

Dear Illagerrub, Thank you for taking the time to inform us about your experience following your stay at our hotel. We regret the standards of service, in particular the breakfast service fell short your expectations and we kindly ask you to accept our most sincere apologies. We would like to reassure you we have already put in place the necessary... More 

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Additional Information about Hotel Mercure Siracusa Prometeo

Address: Viale Teracati 20, 96100 Syracuse, Sicily, Italy
Location: Italy > Sicily > Province of Syracuse > Syracuse
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Mercure Siracusa Prometeo 4*
Number of rooms: 93
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Also Known As:
Mercure Siracusa Prometeo
Mercure Hotel Syracuse
Hotel Mercure Siracusa Prometeo Sicily/Syracuse, Italy
Hotel Style:
#4 Business Hotel in Syracuse
#5 Family Hotel in Syracuse
#7 Romantic Hotel in Syracuse
#7 Luxury Hotel in Syracuse

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