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Hotel Mercure Siracusa Prometeo

Certificate of Excellence
Viale Teracati 20, 96100 Syracuse, Sicily, Italy
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Hotel Mercure Siracusa Prometeo
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Hotel Mercure Siracusa Prometeo
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693 Reviews from our TripAdvisor Community

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Traveler rating
    379
    272
    29
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (693)
  • Mar-May only
    (157)
  • Jun-Aug only
    (272)
  • Sep-Nov only
    (177)
  • Dec-Feb only
    (87)
All months
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

After being unhappy with an accommodation we had previously booked we walked into this gem of a place. It's very clean, the staff are well trained and speak English and it's only 20 mins walk from the centre. Our bikes were stored in one parking place and we forgot and out them. We would like to thank the staff for... More 

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london
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

a haven room ready on arrival spotless, cleaning superb fantastic breakfast lovely pool pleasant staff eg Alessandro on the desk jacuzzi worked in room aircon worked just a great clean modern hotel. well done all.

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siracusa p, Direttore at Hotel Mercure Siracusa Prometeo, responded to this review

Dear Mauricean, Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon in Siracusa.... More 

Warsaw, Poland
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Room: average room but nothing worked really well - shower leaked, noisy air con and I could hear the water draining away from the room above. Services: in the morning I wanted to use the gym but my card did not open the door to the health suite. It took them 30 mins to sort it out which is a... More 

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siracusa p, Direttore at Hotel Mercure Siracusa Prometeo, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience by responding to our survey. We regret the standards of service and the behaviour of our staff fell short of your expectations and we ask you to accept our most sincere apologies. We regret in particular about the problem you had with the access to... More 

Sandbach, United Kingdom
Level Contributor
177 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A lovely hotel with good service, a great breakfast, rooftop pool and sun lounge and all modern clean and well presented. With a 15 minute walk to the old island town of Otilaga it is also well located. The staff were polite and helpful and there is free parking as well

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Brooklyn
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The rooms are modern high tech! The restaurant was clean and the food very decent. The gem is the breakfast on the roof near the pool. Well priced and Illy coffee, I am not a buffet fan but this was very good. The staff is fun and friendly they aim to please. We were among the few non-business travelers they... More 

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siracusa p, Direttore at Hotel Mercure Siracusa Prometeo, responded to this review

Dear Guest, Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon in Siracusa.... More 

Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This is a great hotel. It has great staff, particularly the staff in the restaurant - and food really good too. Room was excellent. It is near one of the most breathtaking museum collections in the world (hardly a tourist to be seen), the Paolo Orsi Archaeological Museum. If you have any interest in history go here and set aside... More 

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warrenpoint co down
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in the hotel for four nights last week as part of a holiday in Sicily. The hotel was everything we needed, clean, comfortable and very helpful staff. The rooms were large and the beds were huge and very comfortable.The breakfast was good rather than great but it was varied and had plenty of food for all tastes. The... More 

Was this review helpful? Yes 1
Valletta, Malta
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

Very nice hotel at a strategic location. We were travelling by car so transport was never a problem. Parking on site. 10 minutes drive to Ortigia. Abundant breakfast, very good amenities, nothing to complain about.

Was this review helpful? Yes
siracusa p, Direttore at Hotel Mercure Siracusa Prometeo, responded to this review

Dear Pierre S, Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon in... More 

Essex, United Kingdom
Level Contributor
63 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed May 23, 2015

Located just 40 minutes drive from Catania airport, very easy to find with secure parking and very reasonable prices makes this hotel an ideal stopover at the start of your Sicily tour. A modern hotel with very friendly English speaking reception staff and an open air rooftop pool and bar area my wife and I greatly enjoyed our stay here.... More 

Was this review helpful? Yes
siracusa p, Direttore at Hotel Mercure Siracusa Prometeo, responded to this review

Dear Guest, Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon in Siracusa.... More 

Altrincham, United Kingdom
Level Contributor
110 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed May 21, 2015

This is a smart, modern hotel with good facilities. We didn't use the restaurant for dinner (try the Medea - left out of the door and carry on across the road - for a good value simple meal, but watch out, they close at 8pm) but there was a good breakfast buffet on the top floor/roof. The room was good... More 

Was this review helpful? Yes
siracusa p, Direttore at Hotel Mercure Siracusa Prometeo, responded to this review

Dear Gravetrave, Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon in Siracusa.... More 

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