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All 66 Syracuse hotels

Des Etrangers Hotel & Spa

5.0 of 5 Hotel   |   Passeggio Adorno, 10/12 | Passeggio Adorno 10/12, 96100 Syracuse, Sicily, Italy
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Ranked #40 of 66 Hotels in Syracuse
A recent review
5 of 5 stars Reviewed November 12, 2014
Jane C New York
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634 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York
2 reviews
5 of 5 stars Reviewed November 12, 2014

We finished a week of bike riding through Sicily at this wonderful hotel. We were delighted with our huge room and its large windows looking at the water. The roof bar is a great place to unwind, as is the spa, and the breakfasts are excellent. And the hotel's Ortygia location is perfect.

Review collected in partnership with this hotel

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FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear janeC Thank you for your time spent to write review, we will treasure as reported to improve everything Best Regards Francesco Caselli Hotel Manager Des Etrangers Hotel & SPA More 

Corona, New York
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 9, 2014

My first visit to Ortigia and when I return I will be staying once again at Des Etrangers Hotel. They were Very helpful and were a very kind staff. The Hotel is Beautiful and spotless. There are many things you can do on Ortigia and there is a really nice market you can walk to. It was a great experience.

Was this review helpful? Yes
FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear JoeCava Thank you for your time spent to write review, we will treasure as reported to improve everything Francesco Caselli Hotel manager Des Etrangers Hotel & SPA More 

Hampshire, United Kingdom
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 3, 2014

We spent three nights at Des Etrangers which must surely have the best location of any hotel in Ortigia. Our room looked out over gardens and a tiny beach (which was useful!) to the bay, and though not luxurious it was very comfortable; bright, clean and spacious. There was no bath in our ensuite and the shower was tired and... More 

Was this review helpful? Yes 1
FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Thank you for your time spent to write review, we will treasure as reported to improve everything Francesco Caselli Hotel manager Des Etrangers Hotel & SPA More 

Milan, Italy
Top Contributor
70 reviews 70 reviews
30 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed October 31, 2014

We are recommended to visit Siracusa by an experienced traveler in Italy and this hotel, while not the highest rated was nevertheless recommended due to its location on Ortigia, the old city island which is the heart of the attraction of this city. The hotel made a strong positive impression on arrival with its stately classical appearance on the outside... More 

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FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Good morning StanLip Thank you for your records and for the time spent to write review, we hope to have again you at our hotel to enjoy the beauty of Syracuse and our hotel. best regards Francesco Caselli Hotel Manager Des Etrangers Hotel & SPA More 

Senior Contributor
36 reviews 36 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 30, 2014

Syracusa appears to be another aged, gritty Sicilian city. Cross over the bridge to ortigia, though, and the ambience changes; the pace is slower with pedestrian walkways and clean streets and piazzias. As to the hotel, we were very pleasantly surprised. It is located on a sea wall with aquarium below and numerous places to eat nearby. ( one of... More 

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FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear Mr Michael C thank you for your time spend to write review, is a pleasure for us that your experience in Siracusa and in our hotel has been special. The hotel staff greets you best regards Francesco Caselli Hotel Manager Des Etrangers Hotels & SPA More 

Chicago, Illinois
Top Contributor
125 reviews 125 reviews
81 hotel reviews
93 helpful votes 93 helpful votes
2 of 5 stars Reviewed October 25, 2014

We had a seaview room and the view was nice of the sunset. The location is close to the heart of Ortigia island with all its sites and history, and right on the sea front. The rest of the hotel needs major updates for this class of hotel however. The lobby, the large empty and depressing public rooms with the... More 

Was this review helpful? Yes 1
FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear Guest thank you for your time spend to write review, we will work hard to do our best and improve. best regards Francesco Caselli Hotel Manager Des Etrangers Hotel & SPA More 

Cromwell, Connecticut
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 15, 2014

IF YOU DON'T LIKE A/C WHEN IT IS 32C OUTSIDE AND YOU DON'T NEED A FRIDGE OR TV, BOOK THIS HOTEL! We stayed 2 nights mid-Sept, 2014 & our room was 29C, when we arrived. We complained the A/C wasn't working & the front desk first denied it, then blamed us, then blamed someone else & then claimed it was... More 

Was this review helpful? Yes 1
FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Thank you Mr Ron for your review, I apologize for the problem caused during your stay. Our staff was not able to solve the problems but maybe caused more inconvenience. During your stay the hotels was fullybooked and it was not possible to move in other room, but this is not an excuse. We have not given a 5 star... More 

mersin
Senior Reviewer
7 reviews 7 reviews
1 of 5 stars Reviewed October 9, 2014 via mobile

we stay 2 nights. The first night our ac wasn't working, after trying to reach them by phone we had to go down for complain. Receptionist took our complain and did nothing. The next morning we repeated again and again and nothing changed. We stay 2 nights like these. The bathroom was also not clean and hygiene enough. No shampoo.... More 

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FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear Yasmina, We are sorry for your experience, and we were not able to help with an other room as we usually, hotel is often full. This is a demonstration of the quality of our services, but incovenience can happen. We invite you to come back to find our usual service. We hope to see you again in Ortigia. Francesco... More 

Naples
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 8, 2014 via mobile

This hotel is a poor three star at best. The only thing it has going for it is location after that it all goes down hill. The hotel staff is mixed some friendly and some not. Our room was dirty and the bathroom smelled. Should have asked for another but we where exhausted. "Attention" do not leave your map in... More 

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FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear Karen, Thanks for your feedback even if we are not agree with your opinion about our housekeeping staff and reception, especially about the map... we would like you to remember that they are working for you so also the customer should always be polite. Francesco Caselli Hotel Manager Des Etrangers Hotel & SPA More 

Esher, England
Top Contributor
112 reviews 112 reviews
49 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed October 7, 2014

Room with a view in the heart of Ortigia, the historic core of Syracuse. Clean, quiet and comfortable room. The rooftop restaurant serves a very decent meal: the menu is limited but it means everything is fresh and well prepared - we loved the spaghetti with clams. The only weak spot was the breakfast service. No greeting on arrival, and... More 

Was this review helpful? Yes
FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear guest, thanks for your feedback about room, restaurant and quality of food. We are sorry for your complaint about breakfast service but we are sure it was a coincidence. We are at the heart of Ortigia so in a very central position but as you said parking is possible (covered public parking or valet parking). About our menu, you... More 

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Additional Information about Des Etrangers Hotel & Spa

Address: Passeggio Adorno, 10/12 | Passeggio Adorno 10/12, 96100 Syracuse, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Syracuse > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Des Etrangers Hotel & Spa 5*
Number of rooms: 76
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Also Known As:
Des Etrangers Hotel Syracuse
Des Etrangers Hotel And Spa
Des Etrangers Et Miramare Hotel
Des Etrangers Hotel & Spa Sicily/Syracuse, Italy
Hotel Style:
#9 Spa Hotel in Syracuse
#19 Romantic Hotel in Syracuse
#21 Luxury Hotel in Syracuse

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