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Des Etrangers Hotel & Spa

Passeggio Adorno, 10/12 | Passeggio Adorno 10/12, 96100 Syracuse, Sicily, Italy
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Des Etrangers Hotel & Spa
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Ranked #41 of 67 Hotels in Syracuse
A recent review
5 of 5 stars reviewed 5 days ago
BIGBAD-DADDY LONDON
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656 reviews from our community

Traveler rating
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    217
    127
    66
    46
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108
349
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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LONDON
Contributor
16 reviews 16 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

l just cannot believe that some of the reviewers visited the same hotel that we did. Spotlessly clean, pristine white bedclothes, pleasant helpful staff and surroundings that just reek of old fashioned elegance. We were given a sea facing room which was a pleasant surprise as we had not paid for this. Breakfast was good. We never used the spa... More 

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Folkestone, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I was a little worried by some of the bad reviews, but this hotel was excellent value for money for us. The staff were unfailingly helpful, our room was clean and well furnished. The breakfasts were very good. Our first, basic room was at the back and had odd water pipe noises.(pumps or airlocks?) We paid extra for a sea... More 

Was this review helpful? Yes 1
FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear guest, thank's for your appreciation and for your time spent to the review. Thank's also for sharing your opinion and your suggestion with other Tirp Advisor users. The hotel is at the center so you can choose use or not use a car, in the first case we have a Car valet service. Best regards Francesco Caselli Hotel Manager... More 

Roma ,Italia
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The room had a broken shower and the handle to open the window litterally felst as i tried to open a window!Not worth the money!The parking outside is impossible...we got a fine for a stay for 10 minutes!

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FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Thank you Mr Momo'Roma Thank you for your time spent to write review, and many thanks for the problems reported by you all resolved during the seasonal closure. For the next time the difficulty of parking in Ortigia could be avoided by using our parking service very appreciated by other customers. best regards Francesco Caselli Hotel Manager Des Etrangers Hotel... More 

White Hall, MD
Top Contributor
55 reviews 55 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 15, 2015

Perfect location at Ortigia at its focal attraction: Fonte Aretusa, with great balcony with perfect view of the bay. No hotel parking although the hotel runs an expensive valet parking...but the only "valet" is an overworked factotum, thus big delays in delivering the car. The reception/concierge is easily overcome by a few guests checking in or out. The SPA seemed... More 

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FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Thank you for your time spent to write review, we will treasure as reported to improve everything Francesco Caselli Hotel manager Des Etrangers Hotel & SPA More 

Berlin, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 5, 2015

A beautiful turn late 19th century grand hotel, with a fantastic views over the bay of Siracusa. The hotel is tastefully modernised but fortunately retains many original features. The beds are comfortable and the bathrooms are spacious and well designed. The Spa is a great facility after a day of sightseeing and walking, particularly in winter time. Staff are professional... More 

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FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear Gabriele Thank you for your time spent to write review, best regards Francesco Caselli Hotel manager Des Etrangers Hotel & SPA More 

Phoenix
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed January 8, 2015

Problems with internet connection from the day one after check in. Problems with a flow of a hot water in the rooms. The refusal of the staff to attend those issues with all the necessary vigor despite of several attempts to ask them to do so. The absence of hot water in the room was especially painful when the temperature... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear Dimka7 Thank you for your time spent to write review, we will treasure as reported to improve everything Francesco Caselli Hotel manager Des Etrangers Hotel & SPA More 

East Sussex, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 6, 2015

We were really looking forward to our stay at Des Etrangers, but were very disappointed - it seemed shabby and a bit run-down. The rooms were noisy, the spa pool was not heated, the showers could do with a good clean, and the staff seemed somewhat disinterested in making improvements. the food at the breakfast buffet seemed over-cooked/not fresh and... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear southernb Thank you for your time spent to write review, we will treasure as reported to improve everything Francesco Caselli Hotel manager Des Etrangers Hotel & SPA More 

Sydney, Australia
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed January 3, 2015

The hotel has a magnificant location on Ortigia, It is in a grand building and the rooms are well appinted. However my experience at the hotel was not enhanced by the following: 1. The water in the hotel has a red stain in it, which gives it an unpleasant taste and stains any washing. 2. The rooms at the rear... More 

Was this review helpful? Yes 1
FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear JohnW1025 Thank you for your time spent to write review, we will treasure as reported to improve everything During your stay we had a problem with pipeline and we informed at check in time. We are already working to eliminate the problem and we will be ready for opening in March. Francesco Caselli Hotel manager Des Etrangers Hotel &... More 

Geneva, Switzerland
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 1, 2015

The location of this hotel is grate. Most of the staff is really nice, but the swimming pool staff is really impolite and mean. They talk to you as you were crap. The swimming pool, sauna and hammam is greate but the staff will come every 5 minutes to check up on you and tell you off for anything. Good... More 

Was this review helpful? Yes 1
FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear Calypsoel Thank you for your time spent to write review, we will treasure as reported to improve everything Francesco Caselli Hotel manager Des Etrangers Hotel & SPA More 

New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2014

We finished a week of bike riding through Sicily at this wonderful hotel. We were delighted with our huge room and its large windows looking at the water. The roof bar is a great place to unwind, as is the spa, and the breakfasts are excellent. And the hotel's Ortygia location is perfect.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear janeC Thank you for your time spent to write review, we will treasure as reported to improve everything Best Regards Francesco Caselli Hotel Manager Des Etrangers Hotel & SPA More 

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