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Des Etrangers Hotel & Spa

Passeggio Adorno, 10/12 | Passeggio Adorno 10/12, 96100, Syracuse, Sicily, Italy
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Des Etrangers Hotel & Spa
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874 Reviews from our TripAdvisor Community

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Manchester, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Having read the earlier reports on Tripadvisor I was apprehensive as to what to expect. And overall was pleasantly surprised. OK it isn't 5 star. But our room (320) was excellent, large, clean and had a fantastic view. We were given an upgrade from the sea view deluxe room we had booked to a junior suite. Of course this was... More 

Helpful?
Thank john m
FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear john m Thank you for your time spent to write review, we will treasure as reported to improve everything Francesco Caselli Hotel Manager Des Etrangers Hotel & SPA More 

Palermo
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Let's start from the ( very few ) positive points : Location, charming old building. Now we get to the ( many ) negative ones: 1) Drop your expectations if u are looking for a real 5* hotel. Overall it does NOT even reach a 4* standard , probably better to consider it a 3*+. 2)Terribly disorganized and understaffed hotel,... More 

Helpful?
Thank dododapalermo
FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Good morning dododapalermo Thank you for your time spent to write review, we will treasure as reported to improve everything, for any other needs you can contact me to e-mail address that you find on our web- site. best regards Francesco Caselli Hotel Manager Des Etrangers Hotel & SPA More 

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Oxford, United Kingdom
Level Contributor
131 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel and lovely view of the sea from balcony. Five minute walk from the Duomo and plenty of restaurant choices within the area. Common area had a smell of damp, but it was so close to the sea it wasnt surprising. Loved the marbled bathroom and handsome chequered floors. Breakfast on the roof terrace, with views of Mount Etna,... More 

Helpful?
Thank alan252
FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear alan252 Thank you for your time spent to write review, we will treasure as reported to improve everything Francesco Caselli Hotel Manager Des Etrangers Hotel & SPA More 

Genoa, Italy
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The hotel is located in a wonderful place and view is very nice but rooms are not so good as a five stars hotel should offer. Our room was large but old fashioned and not comfortable. The same for the bathroom. Breakfast was good but not so rich as we expected.

Helpful?
Thank Rossana R
FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear Rossana R, thank you for your feedback. The strategic location of our hotel is the main strengths. Your criticism help us to improve our services. The guests and their satisfaction are very important for us. King Regards Francesco Caselli Hotel Manager | Des Etrangers Hotel & SPA More 

Newcastle Upon Tyne
Level Contributor
67 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed December 13, 2015

Good hotel, but not 5 star. Location excellent especially if you can get a sea view room. I thought I had booked a room with a bath, but it turned out to only have a shower. However they upgraded me the following night. Restaurant had great views. Food the usual Italian layout. There wasn't much fruit. Overall the location was... More 

Helpful?
1 Thank johnj1950
FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear johnj1950, thank you for your feedback. The strategic location of our hotel is the main strengths. Your criticism help us to improve our services. The guests and their satisfaction are very important for us. King Regards Francesco Caselli Hotel Manager | Des Etrangers Hotel & SPA More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 22, 2015 via mobile

A nice hotel with nice rooms but bathroom without ventilation. The hotel is located on the beach and has a great view. It is a clean hotel and the staff is very nice. A restaurant with terrace located on the 5th floor with a great view. Continental breakfast and a few Sicilian cuisine.

Helpful?
Thank Adina V
FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Good morning Adina V Thank you for your time spent to write review, we will treasure as reported to improve everything Francesco Caselli Hotel Manager Des Etrangers Hotel & SPA More 

Langhorne, Pennsylvania
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 11, 2015

The location was fabulous and by far the nicest thing about this hotel. Although the roof top lounge was also lovely. We had booked two rooms and had our confirming vouchers but when we arrived were told we only had one room. We had also already paid for both rooms. After having to wait about 30 minutes we were given... More 

Helpful?
Thank Sandy P
FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Good morning About your reservation, you made reservation on web and the web master never sent the your reservation. After your arriving at the hotel, that was fully booked, we worked hard to find rooms, also in the same floor as you requested. to avoid surprises we suggest anyone booking on the web, to send an e-mail to the hotel... More 

Scarsdale, New York
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 18, 2015

We drove Sicily and GPS led us right to the hotel located with a room facing the bay. Walking from the hotel around the Island was great and a short taxi ride to the museum which is also must see Good location and views with good accommodations

Helpful?
Thank Leegoldsmith
FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear Leegoldsm Thank you for your time spent to write review, and is a pleasure to read that your stay was relaxing best regards Francesco Caselli Hotel Manager Des Etrangers Hotel & SPA More 

Sharon, United States
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 18, 2015

The positives - Old style elegant hotel with great location in Ortygia / syracusa. The negatives - Hotel didn't honor our reservation and downgraded us to a smaller room. Hotel manager shook hands on discounted price and then overcharged on check-out. Disinterested understaffed front desk. Leaky shower. Uncomfortable bed/linens/pillows. It's too bad. Could be a great place but needs better... More 

Review collected in partnership with this hotel

Helpful?
Thank Paul B
FCaselli, Responsabile relazioni pubbliche at Des Etrangers Hotel & Spa, responded to this review

Dear Paul B, Thank you for your time spent in writing your review. I am happy you have appreciated the hotel location and its style. As I have explained in my reply to your friend Mr. Joseph L. review, I shook both your hands for what we have agreed, which was 20% off the first night and 40% off the... More 

United Kingdom
Level Contributor
6 reviews
4 of 5 stars Reviewed October 18, 2015

This is a grand hotel in a grand location. We were in the old turn of the 20th Century hotel with beautiful public areas. The bedroom was great, with a wonderful balcony, and glorious view. The bed was a little soft for our taste but that is most often the case when in hotels. The decor was well chosen throughout... More 

Helpful?
Thank MatthewHare
FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Good Morning MatthewHa Thank you for your time spent to write review, for the future we will try to improve the shortcomings reported in order to improve the service Francesco Caselli Hotel Manager Des Etrangers Hotel & SPA More 

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