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All 66 Syracuse hotels

Des Etrangers Hotel & Spa

5.0 of 5 Hotel   |   Passeggio Adorno, 10/12 | Passeggio Adorno 10/12, 96100 Syracuse, Sicily, Italy
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Ranked #38 of 66 Hotels in Syracuse
A recent review
5 of 5 stars reviewed 2 days ago
Myrtle P Sheffield, United Kingdom
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598 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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English first
Sheffield, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at the hotel for our honeymoon from 9 - 18 Sept. Lovely hotel. we had a superior room overlooking the piazza and the sea view which was fabulous. The square was the centre for a lot of social activity in the evening but we didn't mind it (the shutters blocked out any noise anyway). Who... More

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Haywards Heath, United Kingdom
Top Contributor
70 reviews 70 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Hotel is right in the heart of Ortigia and ideally placed to walk to all the places of interest on the island. Finding it initially and subsequent parking were both a bit of a nightmare although the latter can be solved by paying the Hotel 25 euros a day! The Decor throughout is rather Art Deco which gives a... More

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FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear guest, thanks for the time to give us a feedback. We are sure of our standard of cleaning and we are happy you appreciated the style of the ancient palace. About your comment regarding the solarium, we’ll consider it. Thanks also by our staff for your appreciation. Cordially Francesco Caselli Direttore Hotel Des Etrangers & SPA More

Washington
Top Contributor
66 reviews 66 reviews
36 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel has a great location deep on the island of Ortigia, right beside the narrow streets that are so Europe it feels like a movie set. The hotel is billed as a 5-star, which is clearly a stretch. It is an interesting and charming old building, but not in the class of 5 stars. That said, the room was... More

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FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear guest, Thanks for the time spent for give us your feedback, we are happy you had a pleasant stay, thanks also for your complaints, they are useful to improve your satisfaction in the next stay at our hotel. We hope to see you again in Syracuse. Francesco Caselli Hotel Manager Des Etrangers Hotel & SPA More

Leigh-on Sea, United Kingdom
2 reviews
3 of 5 stars Reviewed 1 week ago

stayed at Des Etrangers hotel from 31st august to 7th sept 2014,received an e mail confirmation when i booked asking for our time of arrival and stating check in was from 2pm we arrived at approx 12 30 to be told that check in was from 3pm.Our room was finally available at approx 3 45. The room was as described... More

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FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear guest, Thank you for your feedback, we are sorry for your complaints. We can assure there isn’t rust in the shower but yes, after high season any problems of maintenance are possible. Our maintenance staff constantly work to solve typical hotel small and big problem. We hope to see you again in Syracuse. Francesco Caselli Hotel Manager Des Etrangers... More

Wells, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I spent a pleasant 5 days at this hotel in a water view room. The best part of the stay was the roof top terrace which as well as hosting the best restaurant we enjoyed in Ortigia/Syracuse, had views to die for especially pre-dinner drinks with the sun going down. The service was generally excellent especially the... More

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FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear Martin, thank you so much for the time spent to write your opinion. For us is a pleasure read when our client had a pleasant stay thanks our staff, for us is the best satisfaction. We hope see you again in Syracuse and in our roof top restaurant. Francesco Caselli Hotel Manager Des Etrangers Hotel & SPA More

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We were very much looking forward to our stay in Sicily. We arrived at the hotel very late in the evening, tired and exhausted. As soon as we were shown to our room, a 'Junior suite', my heart sank. I have never been so disappointed. We booked the suite as we have children and were told that there was ample... More

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FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear guest, we are sorry for your complaints but we remember you our openness: you’ll find information about our junior suite, our SPA and our services on web site an our media. I think it is wrong complain there is no one in the gym during the morning, because we communicate you with directory in your room, timetable you’ll find... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

The hotel seems the best choice for staying in Siracusa with gorgeous facade facing the golf and nice interiors, however the personnel has an extremely poor attitude. The would not offer you a glass of water if you don't feel well (too hot) but they will send you to the top floor bar! They put us in a room facing... More

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FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear guest, thanks for the time spent for give us a feedback, we want improve our service also thanks your feedback during and after your holiday. We can assure the utmost professionalism of our staff, so if you had an other room it is because they are committed to meet your request, it is our intention to have happy customers.... More

London
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Like many people who review locations on TripAdvisor, I am a fairly frequent traveller, often on business - and am fortunate enough to have experienced 5 star hotel accommodation in many places around the world. As a result I feel it is sensible only to offer a review of a hotel when the standards are of such exceptional quality that... More

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FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear Mark, thank for the time spent to write your opinion, we consider it and try to make from every review the best. We are sorry your holiday has not been like you tought but I need to reply your complaints. Firstly our web site give you all the informations you need to visit us, so there is no photo... More

Luxembourg City, Luxembourg
Contributor
18 reviews 18 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here as part of our honeymoon. It is a nice hotel but I wouldn't have thought it 5 star. It's definitely not a luxury hotel like you might get in Rome but then you're not paying Rome prices. The location of the hotel is perfect. It's on the lovely Ortigia Island and it's right by the water's edge so... More

Was this review helpful? Yes 1
FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear guest, thank you so much for the time spent to write your opinion. For us is a pleasure read when our client had a pleasant stay. Thank you for reporting about your room, we’ll do our utmost to you do not have these inconveniences next time you come to visit us. We hope to see you soon in Siracusa.... More

sanctuary cove
Top Contributor
78 reviews 78 reviews
14 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed August 16, 2014

This hotel is relatively new to the Ortigia hotel scene. It's in a great location and is more old-style charm than nouveau. It's in an excellent position - about 1/2 way along Oritigia's gorgeous harbour and close to everything. Right below it is the Arethusa fountain and round the corner to the left, the beautiful palazzo Bellamo (art gallery); a... More

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Was this review helpful? Yes
FCaselli, Direttore at Des Etrangers Hotel & Spa, responded to this review

Dear Jane, thank you so much for the time spent to write your opinion. We are happy you loved our hotel and our isle. We are happy also you loved our rooftop bar and restaurant and our barman cocktails. We remember you our new car valet service for your car and we accept your suggestion about breakfast. We work for... More

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Additional Information about Des Etrangers Hotel & Spa

Address: Passeggio Adorno, 10/12 | Passeggio Adorno 10/12, 96100 Syracuse, Sicily, Italy
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Location: Italy > Sicily > Province of Syracuse > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Des Etrangers Hotel & Spa 5*
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Also Known As:
Des Etrangers Hotel Syracuse
Des Etrangers Hotel And Spa
Des Etrangers Et Miramare Hotel
Des Etrangers Hotel & Spa Sicily/Syracuse, Italy

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