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Una Hotel One

#21 of 67 Hotels in Syracuse
Certificate of Excellence
Via Diodoro Siculo, 4, 96100 Syracuse, Sicily, Italy (Formerly Hotel Bellavista)
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543 reviews from our community

Traveler rating
    250
    178
    72
    28
    15
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33
276
18
73
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leeds, United Kingdom
Top Contributor
60 reviews 60 reviews
18 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

First impressions were good as the receptionist was helpful and offered us advice on where to go. The room was clean and facilities good and situated out of main town near a residential area. The breakfast was amazing with juicing options and a menu if the buffet of cereals and pastries was not enough (poached/scrambled eggs, continental meats etc). What... More 

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Midrand, South Africa
Contributor
15 reviews 15 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 16, 2015 via mobile

Hotel is ok and the staff helped us plan our anniversary. But the location is not that great and its €80 transfer to get there (one way). Extremely expensive. Our room fan was not working so the bathroom smelt bad and the food portions were small. Not much choice on breakfast and nothing much to do around the hotelm

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Barcelona, Spain
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 2, 2014

First of all, when we chequed in, the girl at the reception knows nothing about us, didn´t offered us any city map, or explained nothing about places to visit in Siracusa. During breakfast, which is almost good, the girls were hidden behind the bar at the restaurant, close to the breakfast saloon. Talking and talking. And if we need anything... More 

Was this review helpful? Yes 1
HMUnaHotelOne, Direttore at Una Hotel One, responded to this review

Dear Guest,we think that your judgment is "maybe" a little bit strict.But your opinion helped us to understand that is important a fix presence of our staff in the breakfast room. For this reason we made a small reception desk in it. We apologize for any inconvenience. We are hopefull to have you one more time in our World. More 

Mikkeli, Eastern Finland, Finland
1 review
4 of 5 stars Reviewed November 11, 2014

The hotel is very well organize, even if the darkness of the hotel may be depressive for people coming from the nordic country. Best note for the hotel is the personell that is very polite and available to help and make your stay at the hotel particularly confortable. A special thanks goes to Silvana at the restorante for her kindness... More 

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Lincoln, England, United Kingdom
Top Contributor
54 reviews 54 reviews
23 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed September 30, 2014

Not a clear cut way to review it, so i'll just plow through it... Arrived at midnight after a days travelling, tired and hungry we are partially greeted by a hobbit receptionist with poor English. He told us exactly nothing except which room we were in. The website states there are vending machines, which don't exist, disappointing when you've lasted... More 

Was this review helpful? Yes 8
New york City, New York, USA
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 29, 2014

We stayed for one night, and got upgraded to a junior suite on the 4th floor, on the same floor as the outdoor bar. First impression of the hotel when we arrived is- it's DARK. The decor is all black tile/concrete, with dim lighting. It felt like they were trying to be more of a nightclub than a hotel (though... More 

Was this review helpful? Yes 1
London, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 11, 2014

First impressions on entering the hotel is...its dark.. the lighting is dim with dark furniture and furnishings.If you use the hotel loo, take a torch(really !) The room was clean, twin beds, small window (could see the sea) and seperate shower room.The bathroom had dark grey concrete walls,with black tiles, more like a wet room. The corridors have moulded black... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 17, 2014

We loved this hotel very cosy and at the same time trendy and chique. Breakfast was great with nice lounge music to start the day and the best part of it was a waitress called Silvana who couldn't be nicer... She was so funny and helpfull that going to have breakfast was always a nice experience (and the frullati she... More 

Was this review helpful? Yes 1
Belgrade, null, Serbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 12, 2014

Hotel looks perfect. It's in very nice part of Syracuse. Modern and beautiful. Rooms are big, bathroom is fantstic. Cleaning every day, room looks clean in every moment. Breakfast is healthy and everyone can find what likes. Nice roof terace. Spa center is very good. Staff is perfect, young people good speaking English and always very professional and friendly. I... More 

Was this review helpful? Yes 1
Milan, Italy
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed August 9, 2014

Definitely over promising in the description of the facilities, hotel description offers gym, private beach, great rooms, roof top terrace and much more....reality: ice cold shower, roof top terrace is in fact a big balcony from which you can talk to the neighboors, private beach is in fact a public solarium without sea outside of the hotel, the room was... More 

Was this review helpful? Yes 4
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