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Eureka Palace Hotel Spa Resort

Strada Spinagallo 50, 96100 Syracuse, Sicily, Italy
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Eureka Palace Hotel Spa Resort
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Ranked #34 of 68 Hotels in Syracuse
A recent review
3 of 5 stars reviewed 2 weeks ago
TJ H Watford, United Kingdom
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315 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Watford, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is primarily a race course with an attached hotel. It is very modern and clean but the huge foyer is as welcoming as the reception area of an office block. We had an excellent bath room and large bedroom but extremely hard beds. They had projecting wooden corners from which many people received bruises. Altogether we had 3 telephones... More 

Was this review helpful? Yes
Eureka P, Direttore generale at Eureka Palace Hotel Spa Resort, responded to this review

Dear Guest, Hello from Eureka Palace. Thank you for your well balanced words. Kind regards. Enrico de' Reguardati -GM- More 

Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed 2 nights, 3 days in May 2015. Initially not happy because hotel appeared way out of town Siracusa. Seemed crazy - connected to a racecourse !! Booked through agency who didn't communicate well !! However, we found it didn't take long to drive into town, no hotel parking problems (!!!), rooms very comfortable, good size. Good restaurant. Staff friendly... More 

Was this review helpful? Yes 1
Eureka P, Direttore generale at Eureka Palace Hotel Spa Resort, responded to this review

Dear Guest, Hello from Eureka Palace. Thank you for your kind compliments. Hope to see you soon in Sicily Enrico de' Reguardati -GM- More 

Stafford, United Kingdom
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for couple nights last week . It's a beautiful hotel attached to the horse racing stadium. Huge spacious elegant hotel in the middle of nowhere and so quiet. We had a deluxe triple room which was overlooking the racecourse. Stunning views and in the early morning we had the joy of seeing these beautiful horses during training. Breakfast... More 

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Eureka P, Direttore generale at Eureka Palace Hotel Spa Resort, responded to this review

Dear Guest, Hello from Eureka Palace. Thank you for your kind words , I will consider your correct and weighed notes. See you soon in Sicily Enrico de' Reguardati -GM- More 

Neston, United Kingdom
Level Contributor
73 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It is difficult to give this hotel a grade, because of the contrast between the excellent accommodation and the poor restaurant. First the positives: Lovely big room with good balcony. Unfortunately we were on the side of the car park and not the race course so did not enjoy the views of Etna that the other side had. To be... More 

Was this review helpful? Yes 2
Eureka P, Direttore generale at Eureka Palace Hotel Spa Resort, responded to this review

Dear guest, Hello from Eureka Palace. Meanwhile, I thank you for the compliments addressed to our beautiful Resort. I just wanted to clarify a few points that seem to have been misrepresented. All our rooms have double glazing, so outside noises are absolutely not a problem in the room. I agree with you that the policy of the towel's policy,... More 

Jerusalem, Israel
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 3, 2014

We stayed in this hotel in October 2014 .It was one of the best deal for our money.The service was excellent all over the hotel.Everything we asked we got.The front Desk was very helpfull and very kind.We found the location out of the city as an advanege to tour all the sits around this eria and parking was unlimited .Breakfast... More 

Was this review helpful? Yes 2
EurekaPalaceHotel, Direttore generale at Eureka Palace Hotel Spa Resort, responded to this review

Dear guest, Hello from Eureka Palace, I thank you for all the Eureka's team that work so hard to realize your holiday's dreams. At the next time in Syracuse. Best Regards Enrico de' Reguardati - GM More 

Tel Aviv District, Israel
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed September 27, 2014

Been in hotel from 22-26/9 probably starts low season the hotel is nice and clean Its far away from center and we could not locate it from regular GPS .there is no exact address We were 4 rooms in one family and reception was kindly . Some how the hotel looked abandoned or something like we were the only one... More 

Was this review helpful? Yes 3
EurekaPalaceHotel, Direttore generale at Eureka Palace Hotel Spa Resort, responded to this review

Dear guest, Hello from Eureka Palace, We thank you for the kind review and send our Best Regards Enrico de' Reguardati - GM More 

Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed September 23, 2014

Although the bad reviews I had read here i was tempted by the deal my travel agent offered for sicily with eureka palace, which I've regret vigorously once i came to the "Palace". If this is a Palace therefor I am a king. actually but I felt more like a fool, the hotel is run down the neglection can be... More 

Was this review helpful? Yes 2
EurekaPalaceHotel, Direttore generale at Eureka Palace Hotel Spa Resort, responded to this review

Dear customer Hello from Eureka Palace. I want to thank you for having looked for me and I want to inform you that my days off are from Sunday afternoon until Tuesday morning, but at the very beginning of the month I have been away 5 days for a short break after a very long and busy season. Sorry to... More 

Yafo, Tel Aviv, Israel
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed September 17, 2014

Looked for a 5 stars hotel with reasonable price and found this one. It is a 5 stars hotel for a reasonable price... It's in the middle of nowhere not an easy commute far from all tourist attractions and nothing to do around at night... An excellent gym doesn't compensate for the noise early in the morning when guests are... More 

Was this review helpful? Yes 2
EurekaPalaceHotel, Direttore generale at Eureka Palace Hotel Spa Resort, responded to this review

Dear customer, Thank you for write your opinion but I just wanted to correct a few points. We never said that the resort was in the center of Syracuse, but we have some other little advantages. The Parking is easy and fast, just 2 minutes from the motorway and 30 minutes from Catania and his aiport, windy during all the... More 

Tel Aviv, Israel
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed August 19, 2014

We spent a few days in Eureka Palas hotel near Siracusa in Sicily. A nice hotel, clean,, spacious, large rooms, but this is no 5 stars hotel. Too many facilities are missing, like coffee maker in room etc. The reception people were very nice and helpful, but beside them - nobody speaks anything but Italian. Breakfast is dull, everyday the... More 

Was this review helpful? Yes 3
EurekaPalaceHotel, Direttore generale at Eureka Palace Hotel Spa Resort, responded to this review

Dear Guest, Good morning from Eureka Palace, We thank you that you spent some words about our Resort. Our rooms are the largest that you can find in Sicily, and for the coffee maker you had only to request it at the reception like other guest from Tel Aviv :-) Regarding the breakfast, I'm sorry that you do not liket... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 31, 2014

Two rooms we booked (July 25-28) for 3 nights as part of a package hence the reason we couldn’t cancel our stay at the Eureka hotel. Eureka hotel is defiantly NOT a 5 starts hotel for a few reasons but I will mention only the main reason--- for 4 days, in both rooms, we took cold showers! If it was... More 

Was this review helpful? Yes 2
EurekaPalaceHotel, Direttore generale at Eureka Palace Hotel Spa Resort, responded to this review

Hello from Eureka Palace. I would like to clarify some points that you have forgotten pretty quickly. You spoke to me only once, at the last day of your stay, and I can say, in a way so little ... polite, banging on the desk your credit card and screaming in the lobby. I listened in silence to your complain... More 

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