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Grand Hotel Minareto

#11 of 68 Hotels in Syracuse
Certificate of Excellence
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Via del Faro Massolivieri, 26A, 96100, Syracuse, Sicily, Italy
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1 room 1 adult
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Grand Hotel Minareto
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920 Reviews from our TripAdvisor Community

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London, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We have done this hotel a disservice by posting our review so late. We stayed in April 2015, two rooms, one for us and one for our children. They were beside each other and had a terrrace and were directly onto the pool area. The decor is baroque and quite a pleasant unexpected surprise! The rooms were clean and spacious... More 

Helpful?
Thank KittyGemPop
minareto2010, Responsabile relazioni con la clientela at Grand Hotel Minareto, responded to this review

Dear Guests, Thank You so much for choosing Grand Hotel Minareto as destination for Your holiday and for keeping such a lovely memory of Your stay. For us, there is no disservice in the delay: the greatest satisfaction we could have is to know that You and Your family spent a pleasing stay in our Resort and that all Your... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 22, 2015

I had a weeks stay at this amazing resort. The setting is beautiful and the staff are friendly. Whenever you needed anything they were happy to do whatever they could to help. The only slight issue that spoilt it for me was the restricted menu choices for dinner but this was a small matter in comparison to all the positives.... More 

Helpful?
1 Thank grumpy_old_man_80
minareto2010, Responsabile relazioni con la clientela at Grand Hotel Minareto, responded to this review

Dear Guests, We would like to thank You for choosing Grand Hotel Minareto for Your vacation and for writing this feedback. Thank You for having appreciate and highlight the innate attitude of our Staff to be kind and friendly: the most important thing for us is the smile of our Guests, especially if we are the reason of that smile.... More 

UK
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed November 2, 2015

Great hotel. The private beach, whilst small, was perfect. I could imagine in peak season it would be very crowded but we visited at the end of October and it was fantastic. The staff were lovely and really helpful. We loved the indoor hot tub and sauna (although it was a little expensive booking to room for an hour at... More 

Helpful?
1 Thank helsbels4762
minareto2010, Responsabile relazioni con la clientela at Grand Hotel Minareto, responded to this review

Dear Guests, We would like to thank You for choosing Grand Hotel Minareto and for writing this positive and useful feedback. It makes us happy Your appreciation of our Resort and its service, as breakfast, private sandy and rocky beaches, kindness of the Staff and Wellness service, which offers to our Guests the possibility to reserve our 2 Be Spa... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 1, 2015 via mobile

Was feeling really unwell so my partner asked about room service whilst in reception. We looked in the menu left in the hotel room, phoned to order, only to be told they need 24hrs notice !!!!!!! We only tried to order lasagne!!!!!! Beef lasagne in Sicily of all places!!!!! How am I supposed to know I will be wanting it... More 

Helpful?
Thank Emma-Jane_R_UK
minareto2010, Responsabile relazioni con la clientela at Grand Hotel Minareto, responded to this review

Dear Guest, Thank You for choosing Grand Hotel Minareto. We regret to confess that Your feedback took us by surprise and left us sad and deeply saddened. For the due respect towards the structure and readers, in order to give a correct interpretation of the facts, we will try to explain how things went. As expounded by our Front-Desk Staff... More 

Rio de Janeiro, RJ
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed November 1, 2015 via mobile

The hotel is great, awesome views, room has a balcony, good service but few details to fix. 1 - wifi is not available throughout the hotel and rooms 2 - sauna not available (only if you pay a fee to the spa) 3 - housekeepers drive their own cars to service the room??? Never seen this before (cars in a... More 

Helpful?
Thank Hugo H
minareto2010, Responsabile relazioni con la clientela at Grand Hotel Minareto, responded to this review

Dear Guests, We would like to thank You for choosing Grand Hotel Minareto and for spending part of Your spare time to write this feedback. We are glad to know You enjoyed Your stay in our Resort, appreciating the structure as well as the facilities offered. It seems right and proper to give You some clarifications about some of the... More 

Carmarthen, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 31, 2015

We were concerned by previous negative reviews of this hotel but were pleasantly suprised. Staff were friendly, even at 10:30pm on arrival. We were given a wi-fi booster, welcome champagne and chocolates, map of complex and buggy tour of the whole area. Our room was attached to two other ground floor suites, it had everything we needed including outside tables,... More 

Helpful?
Thank Me_and_Mrs_Jones2015
minareto2010, Responsabile relazioni con la clientela at Grand Hotel Minareto, responded to this review

Dear Guests, we would like to thank You for choosing Grand Hotel Minareto and for writing such a positive feedback, especially highlighting and mentioning how reality and truth could often be different from what is written on some Tripadvisor feedbacks. Your feedback makes us happy because You listed all the facilities and the services You appreciated during Your stay, as... More 

New South Wales, Australia
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed October 27, 2015

Management of this excellent facility and their team are amazing! The reception staff were incredibly helpful and resourceful. As the only hotel in the region with its own beach plus!...another beach they call the Rocky Beach and a pool we loved the choices. I cant speak highly enough of this property, the rooms were clean, well presented and delightfully furnished.... More 

Helpful?
1 Thank Joana272
minareto2010, Responsabile relazioni con la clientela at Grand Hotel Minareto, responded to this review

Dear Guests, Thank You so much for choosing Grand Hotel Minareto and for dedicating part of Your time to write this lovely feedback. You’ve been such a fantastic and pleasant Guests and we were honoured to have hosted You and Your husband. We will retain a wonderful memory of You, so we hope you can do the same. Best Regards... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 21, 2015 via mobile

We stayed at this hotel last week 10/18. I must say that the reviewer prior to us must have read our mind. She was so on the money about the property that I thought my wife wrote it. Time for a maintenance overhaul and no way a 4 star hotel maybe 3.5 on a good day. Alot of potential dampen... More 

Helpful?
Thank Steve S
minareto2010, Responsabile relazioni con la clientela at Grand Hotel Minareto, responded to this review

Dear Guests, We would like to thank You for choosing Grand Hotel Minareto and writing this feedback. Most of all, thank You for appreciating our beautiful views and panoramas. Nature gave us a precious gift and we try to increase the value of it in full respect of the environment. Honestly, we admit we didn’t fully understand the message of... More 

Guildford, United Kingdom
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed October 16, 2015

A fantastic place to have a cliff top hotel. That's where the problems start. Everyone in Syracusa clearly wants to have their wedding receptions there. We were put in rooms that were opposite a conference centre where these weddings (and there were quite a few, not only weekends) were being held. Endless wedding guests traipsing in front of our rooms,... More 

Helpful?
1 Thank Annix2013
minareto2010, Responsabile relazioni con la clientela at Grand Hotel Minareto, responded to this review

Dear Guests, Thank You for choosing Grand Hotel Minareto and for writing this feedback: despite a few inconvenience You wrote about in the feedback, we are glad to know You recognized the absolute beauty of our Resort, leaving a comment with the clear intent to give us concrete suggestions and advises about what to improve and how. We understand that... More 

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