We stayed for two nights in May. Staff helpful when called upon. Biggest shower we have seen in Italy. A little construction noise in the morning. Very good breakfast with several choices. more

A good second choice with Joli, a block away, our first. Polished front desk staff with crisp global literacy. Rooms smaller than comp hotels but very clean and full compliment of bath room gifts. Our shower big enuff for two. California king sized bed was very comfortable. Windows open, a blessing since the AC was underpowered...could pose a problem in... more

Hotel was clean and in a good location, Reception guy was very friendly and spoke good English. Room was a normal size for a European capital city with big bed and spotless bathroom with free toiletries. Balcony was ok but had no furniture to sit on. No safe in room but it didn't affect me as only spent one night... more

I would not stay at this hotel again as it is poor value for your money. The positives: good room size, ok location (about 5-10mins into the heart of town) and decent breakfast with wide variety. The bad things: Shower was hopeless as the door didn't shut properly. Therefore, you had to point shower head in a certain direction so... more

The rooms at this hotel are of a good size. We were a group of 4 girls, and we had ample room to get about it, and the bathroom was really big. My main problem with this hotel is that it could do with a bit of fresh paint. The bathroom was clean and looked the part, but you could... more

Hugely disappointing stay at the Mercure in Palermo. I had never stayed at an Arcor Group hotel before so had no expectations but was surprised at how shabby the place was. We had booked a "superior" room by which I think it actually meant it was slightly bigger than the standard room. In the room, the shower was covered in... more

This is a very ugly hotel. Our room was around the corner in another building without any staff present whatsoever. The room had a strong odor of Febreeze. The water in the teeny tiny shower was alternately scalding and freezing and had no pressure. The internet needed attention before it would work in room. The floor turned my feet black... more

Liked - Clean (especially compared to the rest of Palermo) - Pretty good location - Reception staff friendly and spoke english fairly well Didn't Like - Air conditioner inconsistent - Shower too small and setup wrong (shower head points to door, leaks all over floor) - Balcony was nice but no chairs? - Internet 12 euro's per night and was... more

We stayed here only because the Cristal Palace had failed to provide us with a room, even though we had a confirmed booking (see review of that hotel on this site). As it happened, though, we were quite glad. The Mercure is not only a very comfortable hotel, it also has a truly excellent barman who rustled us up toasted... more