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Mercure Palermo Excelsior

Via Marchese Ugo 3, 90141 Palermo, Sicily, Italy (Formerly Excelsior Palace Hotel)
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Mercure Palermo Excelsior
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712 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Charleston, South Carolina
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Not surprised why this hotel changed from a Hilton to Mercure property as hotel has not been maintained by owners. HVAC on 3rd floor was blowing hot air from the vents, that the hallway was actually cooler than room. Located in a quite area of Palermo, adequate breakfast buffet, but major renovation work is needed. Can not recommended until Accor... More 

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Brussels, Belgium
1 review
2 of 5 stars Reviewed 1 week ago

It was a family stay, spent there one week and finally left it being pretty disappointed. The only really good thing about that hotel is it's location - just in front of the bus stop, where you can take your bus to the beach, to the airport, to the City center (but City center is just walking distance, very easy... More 

Review collected in partnership with Accorhotels.com

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Level Contributor
357 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 1 week ago

Palermo is the Florence of Southern Italy, full of beautiful palaces and cathedrals. Forget its sordid underworld reputation. This ideally-located classy hotel offers elegant accommodations at a very reasonable price, It is adjacent to some of the city's best shopping and a short drive or taxi ride to the ferry port.

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

Rooms were clean, bathrooms were large and the food was good, however the service was very poor across the hotel. It is as if the staff do not want to be there and do not care for the clients. This would meet requirements for a business person but is lacking in charm and service for anyone else. No wifi either... More 

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Cobham, United Kingdom
Level Contributor
256 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
3 of 5 stars Reviewed June 14, 2015

Basically a lovely building and lovely hotel but lots let it down. Pros: Took account of my prior room request; great extensive breakfast. Cons: Air con poor; Almost all rooms face onto the roads and are incredibly noisy; pillows uncomfortable; service in restaurants and bar slow to non-existent (our friends got no menu or drinks for 20 minutes so walked... More 

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Adelaide, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 27, 2015

Great Hotel, Good location and nice rooms. Our room had a small balcony and overlooked the park complete with fountain. The staff particularly at the reception and office, very attentive and helpful. Imagine an English speaker trying to confirm flights and print boarding passes on an Italian website. Staff to the rescue!. Plentiful buffet breakfast in beautiful dining room.

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Bothwell, Canada
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 27, 2015

We arrived in Palermo at 11.00am checked into the Hilton Palermo what a great spot, friendly staff, nice room with a balcony (which is very handy when doing laundry on the road) and a great breakfast. This is a one block walk to get the bus to the airport. A great spot. Nice park beside the hotel

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Holmfirth, United Kingdom
Level Contributor
134 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
4 of 5 stars Reviewed May 16, 2015

This hotel has fairly recently moved from Hilton to Mercure and we were not sure whether this might be good or bad. The answer was good. The hotel is well-positioned in a pleasant part of Palermo with attractive gardens and shopping nearby, and plenty of cafes/restaurants. The rooms are large and comfortable, although reached by rather a maze of corridors.... More 

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Filippo M, Vice Direttore at Mercure Palermo Excelsior, responded to this review

Dear Guest, We would like to thank you very much for the time dedicated to write about our hotel . We are happy in reading your words about your nice stay with us. We saw that you have appreciated the perfect location of our hotel and its neighborhoods and we thank you for this comment. Thank you also for the... More 

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