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Mercure Palermo Excelsior

Via Marchese Ugo 3, 90141 Palermo, Sicily, Italy (Formerly Excelsior Palace Hotel)
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1 room 1 guest
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721 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel is good, great location in the center of Palermo, kindly stuff, but only on reception speak English, the room are clean, big and with nice furniture, the breakfast is very reach with delicious food. We will visit again, because Palermo is amazing city.

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Charleston, South Carolina
Level Contributor
58 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed July 27, 2015

Not surprised why this hotel changed from a Hilton to Mercure property as hotel has not been maintained by owners. HVAC on 3rd floor was blowing hot air from the vents, that the hallway was actually cooler than room. Located in a quite area of Palermo, adequate breakfast buffet, but major renovation work is needed. Can not recommended until Accor... More 

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Filippo M, Vice Direttore at Mercure Palermo Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Palermo. We are very sorry to know we haven’t... More 

Brussels, Belgium
1 review
2 of 5 stars Reviewed July 25, 2015

It was a family stay, spent there one week and finally left it being pretty disappointed. The only really good thing about that hotel is it's location - just in front of the bus stop, where you can take your bus to the beach, to the airport, to the City center (but City center is just walking distance, very easy... More 

Review collected in partnership with Accorhotels.com

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Level Contributor
699 reviews
156 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
4 of 5 stars Reviewed July 20, 2015

Palermo is the Florence of Southern Italy, full of beautiful palaces and cathedrals. Forget its sordid underworld reputation. This ideally-located classy hotel offers elegant accommodations at a very reasonable price, It is adjacent to some of the city's best shopping and a short drive or taxi ride to the ferry port.

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 27, 2015

Rooms were clean, bathrooms were large and the food was good, however the service was very poor across the hotel. It is as if the staff do not want to be there and do not care for the clients. This would meet requirements for a business person but is lacking in charm and service for anyone else. No wifi either... More 

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Cobham, United Kingdom
Level Contributor
266 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
3 of 5 stars Reviewed June 14, 2015

Basically a lovely building and lovely hotel but lots let it down. Pros: Took account of my prior room request; great extensive breakfast. Cons: Air con poor; Almost all rooms face onto the roads and are incredibly noisy; pillows uncomfortable; service in restaurants and bar slow to non-existent (our friends got no menu or drinks for 20 minutes so walked... More 

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Adelaide, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 27, 2015

Great Hotel, Good location and nice rooms. Our room had a small balcony and overlooked the park complete with fountain. The staff particularly at the reception and office, very attentive and helpful. Imagine an English speaker trying to confirm flights and print boarding passes on an Italian website. Staff to the rescue!. Plentiful buffet breakfast in beautiful dining room.

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Bothwell, Canada
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 27, 2015

We arrived in Palermo at 11.00am checked into the Hilton Palermo what a great spot, friendly staff, nice room with a balcony (which is very handy when doing laundry on the road) and a great breakfast. This is a one block walk to get the bus to the airport. A great spot. Nice park beside the hotel

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