We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Palermo Excelsior

Via Marchese Ugo 3, 90141 Palermo, Sicily, Italy (Formerly Excelsior Palace Hotel)
Hotel amenities
Mercure Palermo Excelsior
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Ranked #35 of 98 Hotels in Palermo
A recent review
3 of 5 stars reviewed 1 week ago
David M
Add Photo Write a Review

700 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    195
    310
    122
    47
    26
See reviews for
97
289
33
124
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (700)
  • Mar-May only
    (176)
  • Jun-Aug only
    (222)
  • Sep-Nov only
    (187)
  • Dec-Feb only
    (115)
All months
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Rooms were clean, bathrooms were large and the food was good, however the service was very poor across the hotel. It is as if the staff do not want to be there and do not care for the clients. This would meet requirements for a business person but is lacking in charm and service for anyone else. No wifi either... More 

Was this review helpful? Yes
Cobham, United Kingdom
Level Contributor
256 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Basically a lovely building and lovely hotel but lots let it down. Pros: Took account of my prior room request; great extensive breakfast. Cons: Air con poor; Almost all rooms face onto the roads and are incredibly noisy; pillows uncomfortable; service in restaurants and bar slow to non-existent (our friends got no menu or drinks for 20 minutes so walked... More 

Was this review helpful? Yes
Adelaide, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 27, 2015

Great Hotel, Good location and nice rooms. Our room had a small balcony and overlooked the park complete with fountain. The staff particularly at the reception and office, very attentive and helpful. Imagine an English speaker trying to confirm flights and print boarding passes on an Italian website. Staff to the rescue!. Plentiful buffet breakfast in beautiful dining room.

Was this review helpful? Yes 1
Bothwell, Canada
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 27, 2015

We arrived in Palermo at 11.00am checked into the Hilton Palermo what a great spot, friendly staff, nice room with a balcony (which is very handy when doing laundry on the road) and a great breakfast. This is a one block walk to get the bus to the airport. A great spot. Nice park beside the hotel

Was this review helpful? Yes
Holmfirth, United Kingdom
Level Contributor
131 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
4 of 5 stars Reviewed May 16, 2015

This hotel has fairly recently moved from Hilton to Mercure and we were not sure whether this might be good or bad. The answer was good. The hotel is well-positioned in a pleasant part of Palermo with attractive gardens and shopping nearby, and plenty of cafes/restaurants. The rooms are large and comfortable, although reached by rather a maze of corridors.... More 

Was this review helpful? Yes 2
Filippo M, Vice Direttore at Mercure Palermo Excelsior, responded to this review

Dear Guest, We would like to thank you very much for the time dedicated to write about our hotel . We are happy in reading your words about your nice stay with us. We saw that you have appreciated the perfect location of our hotel and its neighborhoods and we thank you for this comment. Thank you also for the... More 

Fayetteville, North Carolina
Level Contributor
35 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 14, 2015

I had reserved a room at the Mecure Palermo Excelsior the afternoon before traveling to Palermo. When I arrived, I was dismayed to find out that there was nothing saved in my name even though I had a confirmation number from Tripadvisor. After searching the computer for 20 minutes...Celine at the front desk still found nothing. Finally, Celine found just... More 

Was this review helpful? Yes
Buenos Aires, Argentina
Level Contributor
1 review
5 of 5 stars Reviewed May 13, 2015

The best hotel experience in Italy so far. Near Giardino Englese, a quiet and lovely neighborhood. The entire crew was tender, lovely and excecutive in everything I´ve need. Amazing upgrades as a platinum member.

Was this review helpful? Yes
London, United Kingdom
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed May 9, 2015

Good value for money, centrally located. Even better being a platinum member, provides with the sweetest of upgrades. Only criticism I have is the hotel needs decorated and improve its breakfast service offering.

Was this review helpful? Yes 1
London
Level Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed May 9, 2015

We spent two nights in this hotel with a small tour group. We liked it very much and would probably go back to it if we revisit Palermo, which we hope to do as there are so many wonderful places to see there. The hotel is an grand, old building facing the English gardens at the front and the Italian... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

584 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (174)
Viewed
Hotel & grounds (42)
Viewed
Room/suite (55)
Viewed
View from room (12)
Viewed
Dining (10)
Viewed
Bathroom (20)
Viewed
Pool/beach area (1)
Viewed
Other (34)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (340)
Viewed
Amenities (15)
Viewed
Double Deluxe Room (43)
Viewed
Double Standard Room (35)
Viewed
Other (40)
Viewed
Double Superior Room (44)
Viewed
Restaurants and Bars (66)
Viewed
Suite (39)
Viewed
The Hotel (58)

Management photos: Courtesy of the property manager

Viewed
All management photos (70)
Viewed
Hotel & grounds (21)
Viewed
Room/suite (22)
Viewed
Dining (7)
Viewed
Bathroom (2)
Viewed
Business center/function rooms (2)
Viewed
Other (16)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay