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Excelsior Palace Hotel

Via Marchese Ugo 3, 90141 Palermo, Sicily, Italy
Hotel amenities
Excelsior Palace Hotel
Best prices for: 1 room 1 guest
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Ranked #37 of 98 Hotels in Palermo
A recent review
4 of 5 stars reviewed 4 days ago
CGEreis Hoegaarden, Belgium
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662 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hoegaarden, Belgium
Contributor
19 reviews 19 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

great staff, very professional. The rooms are well furbished and the beds are good. Very clean. The breakfast is one of the best ever served in Italy. The parking service is a bit expensive (20 €/day) but it is the best solution.

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Contributor
16 reviews 16 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful Hotel located within the city of Palermo ... Clean and comfortable rooms ... Breakfast was the best I had in Sicily during my entire 2 month stay ... beautiful old architecture and room had a picturesque view of gardens and city of Palermo.

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Basel, Basel-Stadt, Switzerland
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The hotel is well located walking distance to the shopping area. The rooms are very noisy, quite old. Th door from our bathroom didn't close and the shower was leaking. The Wi Fi is only free in the lobby and you need to pay 9 euros/ day to have access in your room. The staff was very friendly and helpful.... More 

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Sofia, Bulgaria
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent hotel in the centre of Palermo, rich breakfast and amazingly beautiful unlimited espresso served with smile. Rooms are very clean and nice, have in mind the air conditioning you can switch on/ off with a switch next to your bed, which is quite untypical for any hotel in the world. Massage lady provides service at the lobby or in... More 

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Taipei, Taiwan
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 18, 2015

I only realized the hotel doesn't participate in Hilton Honor program anymore on my arrival, in that moment, I did not expect much the hotel to provide something similar that Hilton might have. Due to the tight schedule, arriving late at midnight and departing in the very early morning, I only could stay few hours in the hotel. Even the... More 

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San Diego, California
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 13, 2015 via mobile

Stayed one night after a few days of traveling around Sicily. Rooms were very comfortable and was upgraded to a suite. Was a nice treat after a few days in small hotel rooms on the island. Service was also good. It was a good choice.

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Exeter, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 3, 2014

My husband uses a wheelchair for any distance over 100m but doesn't require an accessible room. We had requested a room near the lift and due to one of them being out of service our room was situated at the rear of the hotel with out a view - the upside was it was extremely comfortable and quiet. A ramp... More 

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 17, 2014

We qualified for an upgrade, which placed us in a large room with two sets of double door windows, one set looking out to the park. Lots of noise outside below, but we were in the city!. Our room had an old-world feel to it, and was perfectly comfortable, with a splendid marble bathroom with tub and separate shower. We... More 

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KS
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 13, 2014

This Hilton is nothing to do with the image you may have of the Hilton Hotel Chain... It is a very old fashioned hotel that claims to be renewed urgently. The staff is very friendly and always looking to help you (good lord!!) but again, this is not a Hilton... Location is good. Just on the beginning of the main... More 

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Redlands, California
Contributor
12 reviews 12 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 4, 2014

We had multiple problems at this hotel. First they couldn't find our prepaid reservation. The front desk was not helpful with restaurant suggestions or our needs. There was only free wifi in the lobby and this should be available in the rooms in a hotel of this supposed quality. Then we had a problem 2 or 3 times with no... More 

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