This hotel seems nice, unitl you meet the staff. I was first put into a room on the second floor on the street side, on a Friday and Saturday night. I was unable to even take phone calls due to the noise, so I asked to be moved. Well, the staff smiled real big to my face, then began to... more

Paid 9 rooms for € 150 each per night. What we got: No toilet paper. Had to tell them that they forgot to place paper in the bath room. Pillows and sheets stinking fish. Wondering how on earth they managed that. The fridge was not working of the minibar. So we had a weekend of this 4 star hotel with... more

We had a lovely stay at the Hilton Palermo Excelsior and thought that this hotel is very underrated. We stayed here for 2 nights after getting a summer special rate online (Stay 2 nights for the price of one), which worked out at about €75 a night with breakfast. We thought this was an amazing deal and after staying in... more

We stayed here in a newly renovated room, but right before the hotel officially became a Hilton property. It was fine, bit not fantastic, and I wouldn't choose it again if I were in Palermo. The rooms are on the small side, and if you are in a room facing the busy street, you will certainly hear a lot of... more

We stayed at the hotel from 7/7 to 7/14 and the only negative point we could say is that we couldnt stay longer more

My wife and I spent a comfortable three nights in late February. It's in a good area with nearby gardens, though a bit far from the main sights and restaurants. The public rooms were nicely furnished except that the pictures along the walls were the same. The beds were comfortable though our room could have been bigger and with a... more

Old hotel almost fully renovated but rooms that have been completed are top notch. Suites are beautiful and all rooms very spacious - including dressing areas and bathrooms. The beds were the most comfortable I have every slept in in all my travels. Who needed to leave this room??? Very centrally located in downtown Palermo. Bar and restaurant excellent -... more

We booked many months in advance although that didn’t stop the first problem of not being allocated 2 single beds as requested. All credit to the receptionist who throughout our stay was friendly and helpful and acted on our complaints. The next room we moved to the air conditioning was broken so had to move again. By good fortune we... more

We stayed here with our bus tour on Sept 12 & 13. While some of this grand old building is still undergoing restorations, our room had been updated and was gorgeous. The woodwork in our room was unexpected and beautiful. The high ceilings, mirror, light fixture, drapes, bed and room decor' -- everything was first class. There was a little... more