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All 98 Palermo hotels

Excelsior Hilton Palermo

4.0 of 5 Hotel   |   Via Marchese Ugo 3, 90139 Palermo, Sicily, Italy
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Ranked #36 of 98 Hotels in Palermo
A recent review
4 of 5 stars reviewed 1 week ago
kellyNewYork333 New York, NY
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617 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Warrington, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

generally rooms ok but the breakfast service was the worse i have seen in my many years all around the world.we stayed 2 nights (4&5 oct 14) at both breakfasts tables were not serviced after use so that if you were not first you arrived to find used dishes piled on ALL the tables so that you had to clear... More

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Filippo M, Responsabile reception at Excelsior Hilton Palermo, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Palermo. We are very sorry to know we haven’t... More

Vlm
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

All, avoid the room 225 . Very narrow, extremely noisy, i wrote this at 1:45 am cause i CAN not sleep due to the engine of the air conditionner for the hotel located just below my window. Tv does not work. Found a small bug in the bathroom. Well the worst Hilton hotel.

Was this review helpful? Yes 1
Filippo M, Responsabile reception at Excelsior Hilton Palermo, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Palermo. We are very sorry to know we haven’t... More

New York, NY
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

After reading some negative reviews, I arrived with a little hesitation. yes, the building is old and filled with character, as all of Italy is. The staff was very accommodating, I could not log on to the internet, they took my laptop and assisted me with no hesitation. Wifi is free in the lobby with plenty of seating. The bar... More

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vigevano
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Really beautiful for everything: food, rooms, staff and logistic. It is located in the City center and near there is also a lovely park where to do sport or to have a walk in peace. Also the prices are reasonable, considering the level and the quality of services offered.

Review collected in partnership with this hotel

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Epsom, United Kingdom
Top Contributor
63 reviews 63 reviews
37 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is used by a lot of tours, such as the one we were on. It is a beautiful building and the rooms are comfortable. The carpet everywhere though is very stained. The breakfast is a total shambles. Tours arrive from 7 am and there simply aren't enough staff to clear and relay. We didn't eat in the hotel... More

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Contributor
12 reviews 12 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Hilton is a fabulous building in a great part of Palermo Sicily. This building has a lot of character and fits very well with Palermo. I would call this a 4 star property and is probably one of the nicest in Palermo. It is reasonably priced for a nice Hilton. It is in a very safe area- we walked... More

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Philadelphia, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

The hotel reminds you of a dated property where the carpets in the hallways and the rooms have become stained overtime (in some place much worst than other). There does not seem to be any need for keeping them cleaned. The water temperature in the shower fluctuates quite a bit. The staff is unfriendly and hard to get any help... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
BC, MI
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a nice, clean older hotel. The breakfast room is very beautiful. The food in the main eating area is not desirable. Each individual that works at this hotel should take a course in how to deal with people. The hotel staff is not pleasant or helpful. Every time we asked a question, I felt that we were a... More

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Farnborough
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Good location for shopping or restaurants. Room was very good with no complaints. I find it amazing that you have to pay for wifi in your room when it free in the lobby for anybody to walk in and use, no logic here. We had snacks in the bar area which seemed odd and the food was just ok, service... More

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Phila
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 4 weeks ago

When I saw this hotel I thought WOW How beautiful this bldg is!!! After we rec'd our key we had to walk at least not kidding about 1 city block to get to our rm We were laughing how far it was!!!! Whenever we had a problem and called the desk no answer How can a Hotel of this caliber... More

Was this review helpful? Yes 1
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Additional Information about Excelsior Hilton Palermo

Address: Via Marchese Ugo 3, 90139 Palermo, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Palermo > Palermo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Excelsior Hilton Palermo 4*
Number of rooms: 119
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Also Known As:
Excelsior Hilton Palermo Hotel Palermo
Hilton Palermo
Excelsior Hilton Palermo Sicily

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