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All 98 Palermo hotels

Excelsior Hilton Palermo

4.0 of 5 Hotel   |   Via Marchese Ugo 3, 90139 Palermo, Sicily, Italy
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Ranked #34 of 98 Hotels in Palermo
A recent review
3 of 5 stars reviewed 2 weeks ago
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600 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Sao Paulo, SP
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Yes, the name is Excelsior Hilton Palermo but service, food, everything is still just Excelsior Palace. If you are an Hilton lover just stay away from Excelsior Hilton Palermo. I had not one but several problems during my 3 days stay (cleanliness, 37 minutes to have my car back from the third-party garage, inefficient air (not) conditioned, etc) and when... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, We received your review and we thank you for taking the time to tell us your opinions regarding your stay in our Hotel. We are very sorry to hear we did not meet your expectations. Our main focus is to ensure our customers' complete satisfaction. We , therefore, will take your comments very seriously and ask you to... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel is a stunning building, inside and out. Not a bad location at all, about 20 minutes walk to the centre and a nice walk at that. Some shops nearby and trattorias too. Main complaints are at the general dirtyness of the interior. The stairs were filthy, carpets were beyond cleaning they were so stained. As with the rooms... More

Was this review helpful? Yes 1
Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, We received your comments and we thank you very much for your time dedicated to write your impressions, which are very important for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our Hotel for your stay in Palermo. We are sorry to know we have not... More

Leicester, United Kingdom
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Im torn as i expected better from hilton the room was big but not of that high standard see pictures my main bug bear was the sharp broken plastic soap dish in the shower that i cut my wrist on i reported to reception twice it was never fixed in 7 nights also towels were dirty on a few occasions,... More

Was this review helpful? Yes
Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, first of all thank you very much for the time you spent to write your comments about your stay at the Excelsior Hilton Palermo. We are very sorry to hear about your disappointing experience in our property. Our main goal is to satisfy the needs and expectations of our guests, so we will take surely your suggestion in... More

Malta
1 review
4 of 5 stars Reviewed 4 weeks ago

I read most of the reviews before travelling and was a little worried...however when we got there and completed our stay...I found that Hotel (Hilton) was wonderful...the staff were very helpful...porters, breakfast staff and reception...was PLEASANTLY surprised on the breakfast...all you need. We stayed in room 136 but the AC was not adequate enough for the humid hot weather...so asked... More

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Stockholm, Sweden
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 13, 2014

This hotel is situated in one of the nicer areas of Palermo at an exclusive shopping street (Gicci, Prada aos) If you are not travelling on a budget, this is a good area to choose as some of the southern parts of Palermo can be quite rugged. The hotel - as all Hilton hotels - had excellent staff used in... More

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Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, We thank you very much for your review on Trip Advisor. We are very pleased to hear you spent a pleasant stay in our Hotel. We are also very happy that you have appreciated the Hotel's central position and we thank you very much for the kind words you spent for our Staff. We are really pleased to... More

Melbourne, Australia
Top Contributor
214 reviews 214 reviews
32 hotel reviews
143 helpful votes 143 helpful votes
4 of 5 stars Reviewed August 11, 2014

Our stay appears in many ways to mirror the stays of other guests. Check-in was handled like airport immigration, rather than making you feel welcome to the hotel, especially as we are Hilton Honours members. We had a car and the hotel offers parking for EUR20 a night which we paid for 1 night. For the remaining nights we simply... More

Was this review helpful? Yes 1
Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, Thank you very much for taking the time to write a review on Trip Advisor. As you can imagine, for us is really important understand our guests as well as know their point of view respect the experience lived in our Hotel. Ever more if this comments come out from a special guest as you are, considering that... More

Sydney, Australia
Contributor
13 reviews 13 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 8, 2014

The hotel was probably once a grand hotel, however "faded luxury" as described by another reviewer, seems to be a adequate term. He rooms are big and it was in a convent location for a one night stop over in Palermo. The beds had one thin pillow per person, the hotel breakfast was disgusting and the check- in staff are... More

Was this review helpful? Yes 1
Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, We received your review and we thank you for taking the time to tell us your opinions regarding your stay in our Hotel. We are very sorry to hear we did not meet your expectations. Our main focus is to ensure our customers' complete satisfaction. We , therefore, will take your comments very seriously and ask you to... More

hong kong
Top Contributor
66 reviews 66 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed August 7, 2014

I love Palermo and had visited the city a year ago, staying in another hotel a little closer to the city centre. Once I got to know the buses that went past this hotel, it was not a problem but this was no thanks to the lady at the front desk who, when asked, told me that everyone walks in... More

Was this review helpful? Yes 1
Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, First of all thank you for taking the time to write a review on Trip Advisor. We at the Excelsior Hilton Palermo are truly sorry that we did not fully meet your expectations. We would like to sincerely apologize for the inconveniences that you have suffered. Your comments are very important and valuable to us and will assist... More

Istanbul, Turkey
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed August 7, 2014

It was nice to stay in this hotel. It has a good and quite neighborhood. The staff were also very helpful and kind. It isn't in the heart of city center but you can walk to the must-see places in 5-10 minutes through a nice street. The rooms were clean and tidy.

Was this review helpful? Yes
Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, We received your review and we thank you for taking your time to send your evaluations about your experience in our Hotel. It is a pleasure for us to hear you spent a nice stay in our property and you were satisfied with our services. A special thanks on behalf of the Staff for your kind words. We... More

Dublin
1 review
3 of 5 stars Reviewed August 6, 2014

The hotel was in a reasonable location but was showing its age. Carpets were dirty and worn. The bathroom door in our room didn't open/close properly and one of the lights wasn't working. We asked for these to be fixed but they weren't. Breakfast was nice and in the main restaurant, the pick of the hotel's rooms, nicely decorated. Overall... More

Was this review helpful? Yes
Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, We received your comments and we thank you very much dor your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Palermo. We are very sorry to hear we haven't... More

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Additional Information about Excelsior Hilton Palermo

Address: Via Marchese Ugo 3, 90139 Palermo, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Palermo > Palermo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Excelsior Hilton Palermo 4*
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Also Known As:
Excelsior Hilton Palermo Hotel Palermo
Hilton Palermo
Excelsior Hilton Palermo Sicily

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