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All 99 Palermo hotels

Excelsior Hilton Palermo

4.0 of 5 Hotel   |   Via Marchese Ugo 3, 90144 Palermo, Sicily, Italy
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Ranked #38 of 99 Hotels in Palermo
A recent review
4 of 5 stars reviewed 3 weeks ago
Amanda P Exeter, United Kingdom
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646 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Exeter, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband uses a wheelchair for any distance over 100m but doesn't require an accessible room. We had requested a room near the lift and due to one of them being out of service our room was situated at the rear of the hotel with out a view - the upside was it was extremely comfortable and quiet. A ramp... More 

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3 reviews 3 reviews
5 of 5 stars Reviewed November 17, 2014

We qualified for an upgrade, which placed us in a large room with two sets of double door windows, one set looking out to the park. Lots of noise outside below, but we were in the city!. Our room had an old-world feel to it, and was perfectly comfortable, with a splendid marble bathroom with tub and separate shower. We... More 

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KS
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed November 13, 2014

This Hilton is nothing to do with the image you may have of the Hilton Hotel Chain... It is a very old fashioned hotel that claims to be renewed urgently. The staff is very friendly and always looking to help you (good lord!!) but again, this is not a Hilton... Location is good. Just on the beginning of the main... More 

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Redlands, California
Contributor
11 reviews 11 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 4, 2014

We had multiple problems at this hotel. First they couldn't find our prepaid reservation. The front desk was not helpful with restaurant suggestions or our needs. There was only free wifi in the lobby and this should be available in the rooms in a hotel of this supposed quality. Then we had a problem 2 or 3 times with no... More 

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Melbourne, Australia
Top Contributor
82 reviews 82 reviews
33 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed November 4, 2014

Very pleasant hotel in a good central location . Reception staff were efficient and very helpful, but the foyer of this hotel is very small and it needs upgrading. My room was lacking a view but the interior was more than one would expect. Old world style but every modern convenience. The breakfast was very plentiful with very good service... More 

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Tel Aviv
Top Contributor
77 reviews 77 reviews
29 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 28, 2014

Good service hotel, no cheap though. near the center (a walk away), very well maintained, and great staff service. Expensive to eat in the hotel restaurant, but there are a few nearby. The beds are very good, rooms are nice, clean and comfortable. If you take the last floor rooms, you get a very nice view.

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New Orleans, LA
Top Contributor
84 reviews 84 reviews
41 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed October 27, 2014

Not sure why all the negative reviews. Our room (145) was spacious and clean, and the king bed was extremely comfortable. The bathroom was huge, with a separate shower and bathtub. However, the shower door was a big glass panel that bumped against the toilet seat, which made getting in/out of the shower rather difficult. But other than that, our... More 

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Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 27, 2014

This Hotel is in serious need of a makeover, if they cant afford Alex Polizzi I will do it. Looks so stylish from the outside. The foyer is a disgrace, much could be made of the lovely old staircase area, inviting sofas & good lighting. The bar resembles a Little Chef, beige plastic seating. All the carpets are in serious... More 

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1 review
3 of 5 stars Reviewed October 26, 2014 via mobile

Started badly after arriving 11 pm due to Ryan Air delay of 3 hours. Reception told me I would have to pay twice for the airport transfer even though I emailed them immediately from airport. Also called only to get answering machine. On checkout after much debate they accepted 50% less Why are they not using email? They did provide... More 

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Byron Bay
Top Contributor
79 reviews 79 reviews
39 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 25, 2014

Despite being on a tour group - and being in a single room I was concerned I would get the standard smallest room in the hotel, not enough space to walk around in... so I was happy to find Hilton didn't let me down. Got a normal room, plenty of room for suitcases etc. Bathroom was small though - shower... More 

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Additional Information about Excelsior Hilton Palermo

Address: Via Marchese Ugo 3, 90144 Palermo, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Palermo > Palermo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Excelsior Hilton Palermo 4*
Number of rooms: 119
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Also Known As:
Excelsior Hilton Palermo Hotel Palermo
Hilton Palermo
Excelsior Hilton Palermo Sicily
Hotel Style:
#16 Business Hotel in Palermo
#24 Luxury Hotel in Palermo

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