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All 98 Palermo hotels

Excelsior Hilton Palermo

4.0 of 5 Hotel   |   Via Marchese Ugo 3, 90139 Palermo, Sicily, Italy
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74%
Ranked #32 of 98 hotels in Palermo
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560 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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English first
Contributor
20 reviews 20 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed there with my family and somehow the reservation did not show all persons. The staff handled the situation professionally and even gave me an upgrade. The location is central to the main sights of Palermo. Without asking the staff handed out a map and showed all sights on the map. Breakfast buffet is great - watch the room were... More

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Geelong, Australia
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Overall nice room and great to have a kettle for tea making! Breakfast OK good selection and fresh fruit, fresh cereal but ok eggs and poor bacon. Air con not great in our room but at least it worked. Decor quite nice and great free wifi in lobby although lobby too hot to stay in for long. Great pressure in... More

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Perm, Russia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Nice hotel. Good location on the main street. Interior, service and restaurant are great! There is only one thing, that is not a great - breakfast buffet. It's ok, but tables are always dirty(not served), not enough food for all the people, but cheerful bartender(who makes coffe) charge you with a good mood.

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London
Top Contributor
58 reviews 58 reviews
34 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 1 week ago

This review is coloured by the fact that as HHonors members we booked on the website and got an excellent deal which was made even better by receiving an upgrade to a suite on arrival and free WiFi( I am not sure if the latter is available to all guests) . The hotel is one of elegant faded grandeur .... More

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Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, First of all we thank you for taking the time to write your review about your recent stay at our Hotel which is located a few step from the main cultural and artistic attractions of Palermo city. We are very happy and proud of reading your comments, because it seems like our main aim has been completely reached:... More

Newport Beach, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel is filthy. I have more than 20 photos and videos of my stay - which I cut to under 19 hours. The staff does't care and either does Hilton. The first for me was the poop stains on the toilet paper upon arrival (not to mention the "accident" someone had on the sofa seat! I recommend bleach and... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
Saint Clair, Michigan
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was the last stop on our 3 week tour of Italy. This place has NO WIFI in the rooms, unless you want to pay Swisscom 10 euros per day, 13 for a laptop, per day. The lobby WIFI is awesome and was super fast, even allowed sending pictures. The hotel is right in the heart of downtown and is... More

Was this review helpful? Yes 1
Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, We received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, to be able to grow and as exhortation to do our best. We are very glad to hear that our central location has been very convenient for discovering Palermo and its attractions. We hope to... More

Hitchin, United Kingdom
Top Contributor
222 reviews 222 reviews
72 hotel reviews
284 helpful votes 284 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This Hilton is a former Palazzo, and the conversion to an hotel is not entirely seamless. Our room was fine, with comfortable bed and good amenities - others in the tour group fared less well - one "single" room was, apparently, windowless, with a roof light, so take care! The restaurant and bar area is recently, stylishly refurbished, and the... More

Was this review helpful? Yes 1
Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, We received your review and we thank you for taking the time to write your opinions and impressions about your recent stay in our Hotel. We are really happy to hear you were satisfied with our service and that you appreciated your room with all its comfort. Furthermore, we are very pleased that you enjoyed our breakfast buffet... More

Dublin, Ireland
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was my favourite hotel during a two week road trip of Sicily. We found our room very comfortable - yet charming. It had a comfy bed, decent shower, lovely marble bathroom - as you would expect from a hotel of its class - but with a pretty balcony and the elegance of an old building. Location was excellent -... More

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Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, We received your comments and we wish to thank you for the time you dedicated to write your impressions about your stay at The Excelsior Hilton Palermo. It's a pleasure to hear that our Hotel has been your favourite during your trip of Sicily and we are very happy that you spent a pleasant stay with us. We... More

Saint Charles, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great hotel in a great location. Close to restaurants and right across the street from the airport bus drop which is the best way to get to and from the airport. Easy walk to sights and the rooms were clean big with new many new updates. Bathrooms are clean and large.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, We have received your feedback, and we thank you very much for writing your opinions about your experience at our Hotel. We are very glad to hear that you enjoyed the great location of the hotel, located near the main street of Palermo, Viale della Libertà, and where you can find the the most luxurious shops, good restaurants,... More

Hopkinsville
Top Contributor
73 reviews 73 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This was the worst hotel I've stayed in lately! Rooms small and dark and actually smelled. Carpets were stained and smelled. The air conditioning was almost nonexistent. Had to ask for toilet tissue each day. The breakfast was very good however and the breakfast room was light, cool and delightful. I would not recommend this hotel. I got a rash... More

Was this review helpful? Yes
Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, We received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our Hotel for your recent stay in Palermo. We are very sorry to hear we haven't... More

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Additional Information about Excelsior Hilton Palermo

Address: Via Marchese Ugo 3, 90139 Palermo, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Palermo > Palermo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Excelsior Hilton Palermo 4*
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Also Known As:
Excelsior Hilton Palermo Hotel Palermo
Hilton Palermo
Excelsior Hilton Palermo Sicily

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#14 Business Hotel in Palermo #17 Romantic Hotel in Palermo #19 Luxury Hotel in Palermo
Hotel Class
Official Description (provided by the hotel)
The Excelsior Palace Hotel is located in the Liberty style area of the city and is surrounded by the English Garden, Villa Garibaldi, Villa Trabia, close to the shopping area. ... more   less 
Number of rooms
119

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