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All 98 Palermo hotels

Excelsior Hilton Palermo

4.0 of 5 Hotel   |   Via Marchese Ugo 3, 90139 Palermo, Sicily, Italy
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Ranked #33 of 98 hotels in Palermo
A recent review
4 of 5 stars reviewed 1 week ago
Simone0028 Malta
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588 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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Malta
1 review
4 of 5 stars Reviewed 1 week ago NEW

I read most of the reviews before travelling and was a little worried...however when we got there and completed our stay...I found that Hotel (Hilton) was wonderful...the staff were very helpful...porters, breakfast staff and reception...was PLEASANTLY surprised on the breakfast...all you need. We stayed in room 136 but the AC was not adequate enough for the humid hot weather...so asked... More

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Stockholm, Sweden
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is situated in one of the nicer areas of Palermo at an exclusive shopping street (Gicci, Prada aos) If you are not travelling on a budget, this is a good area to choose as some of the southern parts of Palermo can be quite rugged. The hotel - as all Hilton hotels - had excellent staff used in... More

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Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, We thank you very much for your review on Trip Advisor. We are very pleased to hear you spent a pleasant stay in our Hotel. We are also very happy that you have appreciated the Hotel's central position and we thank you very much for the kind words you spent for our Staff. We are really pleased to... More

Melbourne, Australia
Top Contributor
207 reviews 207 reviews
30 hotel reviews
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our stay appears in many ways to mirror the stays of other guests. Check-in was handled like airport immigration, rather than making you feel welcome to the hotel, especially as we are Hilton Honours members. We had a car and the hotel offers parking for EUR20 a night which we paid for 1 night. For the remaining nights we simply... More

Was this review helpful? Yes 1
Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, Thank you very much for taking the time to write a review on Trip Advisor. As you can imagine, for us is really important understand our guests as well as know their point of view respect the experience lived in our Hotel. Ever more if this comments come out from a special guest as you are, considering that... More

Sydney, Australia
Contributor
13 reviews 13 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel was probably once a grand hotel, however "faded luxury" as described by another reviewer, seems to be a adequate term. He rooms are big and it was in a convent location for a one night stop over in Palermo. The beds had one thin pillow per person, the hotel breakfast was disgusting and the check- in staff are... More

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Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, We received your review and we thank you for taking the time to tell us your opinions regarding your stay in our Hotel. We are very sorry to hear we did not meet your expectations. Our main focus is to ensure our customers' complete satisfaction. We , therefore, will take your comments very seriously and ask you to... More

hong kong
Top Contributor
66 reviews 66 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I love Palermo and had visited the city a year ago, staying in another hotel a little closer to the city centre. Once I got to know the buses that went past this hotel, it was not a problem but this was no thanks to the lady at the front desk who, when asked, told me that everyone walks in... More

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Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, First of all thank you for taking the time to write a review on Trip Advisor. We at the Excelsior Hilton Palermo are truly sorry that we did not fully meet your expectations. We would like to sincerely apologize for the inconveniences that you have suffered. Your comments are very important and valuable to us and will assist... More

Istanbul, Turkey
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

It was nice to stay in this hotel. It has a good and quite neighborhood. The staff were also very helpful and kind. It isn't in the heart of city center but you can walk to the must-see places in 5-10 minutes through a nice street. The rooms were clean and tidy.

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Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, We received your review and we thank you for taking your time to send your evaluations about your experience in our Hotel. It is a pleasure for us to hear you spent a nice stay in our property and you were satisfied with our services. A special thanks on behalf of the Staff for your kind words. We... More

Dublin
1 review
3 of 5 stars Reviewed 3 weeks ago

The hotel was in a reasonable location but was showing its age. Carpets were dirty and worn. The bathroom door in our room didn't open/close properly and one of the lights wasn't working. We asked for these to be fixed but they weren't. Breakfast was nice and in the main restaurant, the pick of the hotel's rooms, nicely decorated. Overall... More

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Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, We received your comments and we thank you very much dor your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Palermo. We are very sorry to hear we haven't... More

Derby, United Kingdom
Top Contributor
183 reviews 183 reviews
68 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Hilton is located in an old palace at the end of Via Liberta. As such it is very convenient for doing Palermo, being about a 30 min stroll to Quatro Canti. The Main entrance is on a side street opposite Via Liberta. The hotel is part of Hilton chain but is a little tired and needs a little TLC... More

Was this review helpful? Yes 1
Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, We would like to offer you our most sincere thanks about the kind words you spent on your recent stay in our Hotel. We are very happy to have left a good memory of your experience with us. Our main goal is to ensure the best service, hospitality and comfort, therefore it is a pleasure for us to... More

Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Was in the Excelsior Hilton for pleasure and I enjoyed the friendlyness of the staff. When I left I forgot one item in the room and they were very keen to assist and return the item to me. Overall very positive experience, I would go back and recommend it to my friends.

Was this review helpful? Yes
Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, We thank you very much for your time dedicated to write your review. The opinions of our guests are always very important for us. We are very happy to hear that you spent a good stay in our Hotel and our staff wish to thank you for your kind words. We really hope to welcome you back at... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

The AC was a problem in the rooms, making it unbearable to sleep. The wifi did not work even after paying for the service, which there is one charge if there is a laptop and another one for phones. And the rooms were dirty.

Was this review helpful? Yes 1
Carola_Caruso, Responsabile relazioni con la clientela at Excelsior Hilton Palermo, responded to this review

Dear Guest, Thank you so much for taking the time to give us your feedback following your recent stay with us. We are very regret that you were disappointed with your experience in our Hotel. We sincerely apologize for the inconveniences occurred and we hope you will give us a second chance in the future to remedy and to show... More

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Additional Information about Excelsior Hilton Palermo

Address: Via Marchese Ugo 3, 90139 Palermo, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Palermo > Palermo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Excelsior Hilton Palermo 4*
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Also Known As:
Excelsior Hilton Palermo Hotel Palermo
Hilton Palermo
Excelsior Hilton Palermo Sicily

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#14 Business Hotel in Palermo #20 Romantic Hotel in Palermo #20 Luxury Hotel in Palermo
Hotel Class
Official Description (provided by the hotel)
The Excelsior Palace Hotel is located in the Liberty style area of the city and is surrounded by the English Garden, Villa Garibaldi, Villa Trabia, close to the shopping area. ... more   less 
Number of rooms
119

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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