Some of the prior reviews from this hotel have had some concerns, particularly about cleanliness and maintenance, so from my experience I would have to say that this place must have changed a lot, because this was the nicest hotel in which we stayed during our 13-day, 6 hotel tour of Sicily (7 hotels in Italy if we count the... More

Nice hotel good location, rooms were of a good standard and similar to Hiltons around the world. Dinner in the restaraunt/bar not fantastic by any means. Breakfast superb as it should be at 15 euro extra per person.

Placed at the end of Palermo's "5th Avenue" (Bd. de la Liberta), Excelsior Hilton is a cosy 4* hotel ready to fulfill your travel plans either for Palermo or as a base for the rest of the Sicily. We stayed for 11 nights + 8 nights in 2005. Pro's: Good value for money, very good location, newly refurbished, reception desk... More

Luxury and quality at its best. Fillipo is your gracious host and the staff is great. Great location and old world charm. Great value and right on libertad which is the finest street in Palermo. Staying for 5 nights and I wish longer. Don't miss this one. Le volte restaurant close by.

We stayed at this hotel 29th of april,until 7thof May in room 206 ,the room was kept exceptoinally clean by Valeria,she does a very good job,bed was very comfortable, staff in general were all very nice and polite,Claudia was very nice and helpful, the food was very nice,and Giueseppe,was very ince in the restaurnt , nothing was too much troublefor... More

The hotel is in a very good location of Palermo. The exterior of the building is very nice. However, as soon as you enter the lobby you notice that the hotel needs a renovation. The carpets in the rooms are dirty, although we got an upgrade to a better room. The restaurant was a special disaster. We went there for... More

Very friendly staff and most of them knew English very well. They were extremely helpful with dinner out recommendations and many other questions we had. Everyone in the hotel was very nice. I have asked for a quiet room and was given a top floor room with skylights. I was also told I can change my mind if did not... More

The actual place is OK - about what you would expect at these proces from Hilton. The service, though, was dreadful. We ate - or tried to - in the restaurant on the first night, but found it shambolically disorganised and totally unable either to take our orders or then fulfil them without being badgered. Two hours for two courses... More

We stayed here because we were traveling with my parents who had Hilton Points and used them to pay for the rooms. The only room that would fit my husband and I and our two children was a junior suite. We were initially excited as we never spend the money to stay in a room like that! PROS: Beautiful decor,... More