We are on tour in Sicily and stayed four days in this hotel. It is clean and the staff speaks English and is helpful; there is free wifi. Staff cheerfully brought another chair for a suitcase. Located in the heart of old Palermo. Breakfast: buffet, coffee/espresso machine, fruit, cereals, yoghurts, scrambled eggs and Italian bacon, rolls, stuffed croissants, and the... More

If ever you travel to Sicily, I would highly recommend paying up for the best possible hotel. The Cristal Palace was listed as 3 stars, but wasn't at all what I hoped for. The twin room had two "little boy" beds in it (you know the beds that are about a foot off the floor and measure 3 by 6... More

We have been very disappointed then arrived to Palermo and found that it's closed, and renovation is ongoing, we have been transferred in to another, so called, hotel located in big building but hotel is only on one (first) floor, all windows dimmed, and then open it you can see all the conditioning systems of the building. This hotel discredits... More

I enjoyed the stay here, the location was quite central, the staff were polite and the hotel was generally quite clean. The rooms were well kept and comfortable. There's not much of a bar though. We had an inclusive continental breakfast, however it had quite a limited choice. Also the lift was tiny and always took ages to come. However... More

Fantastic location on Via Roma right in the center of Palermo with many restaurants and great shopping nearby. Spacious room and comfortable bed, large washroom (For Italy) and good selection at cold breakfast. Quiet and good value for price. Reception was efficient and good guidebooks/map to Palermo available at reception. More

From the time we arrived there has been dissappointment after dissappointment. The initial greeting is anything but professional; the concierge was put out to serve guests being in conversation with hotel colleagues. Coupled with the blatent false advertising on the web site, where the hotel logo has 4 stars but on arrival the logo is now associated with 3 star... More

This hotel was fine. It did, however, have a great location. The internet fee's were a little high and some of the common area's needed a good scrubbing. More

This was one of many stops that my father and I made this summer as part of a graduation trip. First off, I would like to echo what a few other people said: Take the bus from the airport. Some taxi driver wanted $75 to go to the hotel, when the bus was only $5 or so. Just ask the... More