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Grand Hotel Villa Igiea - MGallery Collection

Salita Belmonte 43, 90142 Palermo, Sicily, Italy (Formerly Grand Hotel Villa Igiea)
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1 room 1 guest
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Grand Hotel Villa Igiea - MGallery Collection
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835 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
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Egham, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

Our suite was the largest I have ever stayed in - exceptionally comfortable and with a balcony maybe as large in area as our suite. Although the docks were in sight, the view of the hotel grounds was exquisite. Pool superb; dining and service incomparable; very slow with cocktails, but would have been heartless to complain - it was that... More 

Was this review helpful? Yes
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery Collection, responded to this review

Dear Guest, Many thanks for sharing your lovely experience on TripAdvisor. I am so happy to read that you enjoyed your stay at the MGallery Grand Hotel Villa Igiea and that we all contributed to make the birthday gift to your fiancee a wonderful one. I would be very glad to welcome you again in the near future. Warm regards... More 

Rio de Janeiro
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Good installations, nice service, food and beverage good but expensive. We had a nice experience, great days, everybody did the best to make us feel welcome and at home. The only surprise was the bill, because in our travel expenses in Sicily the price was exactly the same of the menu, but there was an overcharge of taxes in all... More 

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Bray, Ireland
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Really enjoyed my stay - we are a young couple and booked a superior room with balcony or terrace - they upgraded us to a suite which was great Truth be told the hotel is full of upper crust types and you have to wear smart clothes after 7pm but this is what you signed up for :) The room... More 

Was this review helpful? Yes
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery Collection, responded to this review

Dear Guest, Reading your brilliant review regarding MGallery Grand Hotel Villa Igiea relly put a big smile upon my face. Thank you for sharing it with all TripAdvisor readers! It is such a nice feeling knowing that we all contributed to make your stay a great one and I will be truly happy to point out all your positive notes... More 

maidenhead
Level Contributor
89 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very grand hotel and all of the staff are extremely helpful. Our room was spacious and comfortable. The pool is a delight with wonderful views over the marina, and no shortage of sunbeds or umbrellas. Unfortunately the food prices are top end 5 star plus, and there is a limited choice of other nearby restaurants.

Was this review helpful? Yes
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery Collection, responded to this review

Dear Guest, Thank you for sharing your beautiful review on TripAdvisor. I am truly happy that you spent a good time at the MGallery Grand Hotel Villa Igiea and I hope to welcome you back soon for a new memorable experience. My kindest regards Vito Giglio General Manager More 

Copenhagen
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A great pleasure to write this review. With Grand Hotel Villa Igiea everything is outstanding and exceptional. Style and class is combined with a relaxed approach and a beauty that stuns you. Palermo at its best. And you can in fact stay here without ruining yourself. The building, the garden, the sea embrace you, having break-first, lunch and dinner or... More 

Was this review helpful? Yes 1
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery Collection, responded to this review

Dear Guest, Thank you for sharing such a lovely review regarding your stay at the MGallery Grand Hotel Villa Igiea. We strive day by day to deliver excellence, outstanding services and attentive customer orientation. Therefore, Guests satisfaction is what really matters to us, yet your feedback is the best award we could ever receive. We are looking forward to welcome... More 

Ada, Michigan
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Grand Hotel is certainly all of that.... The views across the sea can hardly be described, the restaurant really very good, and property nicely laid out and appointed. The little details show some fraying; lobby flowers completely withered, less than sparkling common areas, and an incredible room with torn/worn/dirty carpeting took away from the grandeur. HOWEVER, the history, the... More 

Was this review helpful? Yes
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery Collection, responded to this review

Dear Guest, thank you very much for sharing you positive feedback with all readers of TripAdvisor. I am truly happy that you enjoyed your stay at the MGallery Grand Hotel Villa Igiea. Please be also informerd that we are already proceeding with the replacement of some old room carpets. As your comments really matter thank you for poining it out.... More 

Lake Wales, Florida
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a very elegant hotel and the customer service is impeccable. Everyone speaks English and is extremely gracious.We were greeted with a cold fruit drink. Our room was wonderful with a view out to the Mediterranean and overlooking the grounds. The breakfast room is like no other and they serve made to order omelettes. The bar staff is very... More 

Was this review helpful? Yes
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery Collection, responded to this review

Dear Guest, I would like to say how happy I feel about your beautiful experience at the MGallery Grand Hotel Villa Igiea. Reading of such a positive comment about your stay with us puts a very big smile upon my face. I will share and highlight your feedbacks with my Team who strives day by day to offer excellence and... More 

New York City, New York
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have worked out a routine whereby when arriving in Sicily (and nowadays, when departing, too), we try to stay at Villa Igiea. That is because it is beautiful, relaxing and very comfortable, with a very competent and hospitable staff and excellent meals. It is a good way to ease into Sicily after a trans-Atlantic flight, or to say goodbye... More 

Was this review helpful? Yes
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery Collection, responded to this review

Dear Guest, I would like to thank you very much for sharing your positive experience at the MGallery Grand Hotel Villa Igiea. I am very glad that you spent a good time with us and I truly wish that We all be your first choice again in occasion of your next visit to Palermo. My kindets regards Visto Giglio General... More 

Dubai, United Arab Emirates
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here for 3 nights. Definitely NOT a 5-star or 'Grand' experience. Front of house staff are either poorly trained and/or incompetent. Customer service standards are very low. Infrequent shuttle buses (it is remote from the centre of Palermo) and a general air of arrogance about everything made this stay more or a trial than a... More 

Was this review helpful? Yes 2
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery Collection, responded to this review

Dear Jon, Thank you for posting your reviews on TripAdvisor. I am very sorry to read about your disappointing experience with us and please be assured that I will take the most appropriate measure to address the problem and avoid further occurrence. Guest's feedbacks are very important to us and I truly thank you for pointing them out. I hope... More 

Tel Aviv, Israel
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Tried really hard to stay here. Booked two nights. What can I say ? Marina room has nothing to do with an actual Martina. We were shown a room that was so dirty. Carpet stains. Couch stains. Smoke smell. The view looked horrendous. I never ever ask to change rooms, but this was too much, almost insulting. We had the... More 

Was this review helpful? Yes 1
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery Collection, responded to this review

Dear Guest, I would like to thank you for sharing your experience on TripAdvisor. Referring to your negative notes, I would like to say that our Marina rooms, as per your reservation, do not present any carpet but only brik floors, since all rooms are new and some of them show an internal view. However, I am very sorry to... More 

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