We had only one day in Palermo, Sicily and we were very excited to stay at this historic hotel. Unfortunately we were treated rude and our room had scuff marks on the wall. We stayed at 6 different hotels on our trip and this was the only hotel where the air conditioning barely worked, the staff at the front desk... more

After reading some of the less positive reviews about this hotel, I didn't have high expectations. But, to the contrary of many reviews, we found the hotel to be clean and very charming. Renovations were still taking place during our visit. Definately ask for a renovated room and, if you don't want to be awakened early in the morining, ask... more

Reviewing this property is about as complicated as the history of Sicily itself. Clearly the Grand et Des Palmes is the "Grand Dame" of Palermo hotels. It has served as a venerable institution for many years. It has a special place in the history of Palermo. And therein lies the problem. I enjoy an old world hotel experience but not... more

Stayed for a week in early Februrary. Used hotel as a base for day trips in Palermo and surrounding areas. Several hotel staff were less than enthusiastic and at times unfriendly to English speaking guests. Some tried to be helpful. Breakfast was good but the same daily. We had two rooms during our stay. A small, closet-like room and than... more

We stayed here for two nights in October 2008. We arrived by car and their valet parking service is great. You park right in front of the hotel, after the swift check in you leave your keys at the reception and that's it! All for 8 EUR per night (Do expect it to take up to 30mins for them to... more

A grand building but the standards and rooms only average. Very well located in Via Roma but nothing much to say other than it was pricey for a very average room. Room was clean but looked tired. In need of serious renovation and updating. Staff friendly and also had a car garage facility that was handy. The concierge also recommended... more

Negatives - everything in the room was extremely well worn. Last update might have been 50 years ago - both bathroom (mold) and bedroom (old and stale air) smelled - a/c didn't or barely worked. In fact I even has someone come up to look at as soon as we checked in and they claimed to have fixed it. However... more

After reading all the great reviews on Trip Advisor we booked this hotel via their website (on a great deal $188.00 (Aust) When we arrived we were greeted by the Reception and on the other side there is a Concierge Desk (which is never attended too). We had booked (2) rooms (1) double room and (1) twin The double room... more

We were hoping for a hotel near the train station since we had several day trips planned from Palermo. This hotel is not in walking distance of the central train station. You must take the #101 or 102 bus from the train station which is extremely crowded and is hard to get your luggage on. It's much easier once you... more