I would never stay anyplace else. So centrally located..the best staff. I am ready to go back. They make you feel like family. Like they have known you forever. If going to Palermo don't pass up this hotel..you'll thank me..ciao a tutti

We stayed for a two nights and were satisfied with our stay in the hotel. It received some rave reviews from others but I feel that it has lost a bit of its grandeur and old world charm. It has an amazing foyer and comfortable rooms, otherwise I'd expect more of the little things to be flawless in a premium... More

We stayed one night and we were very happy with our stay. The staff - porter and receptionist were kind, and helpful despite our very very poor italian. The breakfast was good - lots of choice. Of course this is an old hotel in need of a facelift to say the least but we were happy to overlook the tired... More

The hotel is in a grand historical setting. Looked at the other reviews and do not agree on the 'condition & service' negatives. We found the condition, breakfast and staff highly acceptable. ONE complaint; they charge an arm & leg for WiFi! This makes then a three star hotel in my book. The folks across the street, "Colazione da Tiffany"... More

Hotel in need of renovation. Upholstery in lobby very faded and dirty. Rooms were large but carpeting was so filthy and stained we insisted on a room change. The 2nd room wasn't much better. You could see the black dirt path on the hall carpets where people walk. Large stains in the 3 rooms my family stayed in. Internet did... More

Grand hotel et des palmes is one of the most beutiful hotels and buildings in the city of palermo. Its rooms are very spacious and clean. The staff was very nice and they spoke very good english. Everything in this hotel was beutiful. Palermo is a beutiful city with many things to do. Dont miss the teatro massimo, politeama, the... More

The history alone of this hotel is worth the stay. The rooms, the ghosts of the stories & secrets that took place within those walls & of those who walked the halls. But beyond all of that, the hotel is beautiful and still retains its classic splendour in each & every detail. The staff werevery warm, helpful and accomodating in... More

Stayed at this hotel for one night in march 2012. The room we had was fantastic - very smart and large. The bathroom was great too. We did NOT find the hotel to be shabby and run down as some people have commented. It is very old and as such yes there are some bits that could do with a... More

Overall, the hotel is in need over a general overhaul. Service was honestly terrible - every time we had to ask for anything (including check-in) we just seemed to be annoying the hotel staff. While I understand we were in Sicily and English is not the first language, we stayed in other hotels where English was understood. However, in this... More