We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Hotel et Des Palmes

Via Roma 398, 90139 Palermo, Sicily, Italy
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Grand Hotel et Des Palmes
Professional photos View all
Browse nearby
Grand Hotel et Des Palmes
Grand Hotel et Des Palmes
Grand Hotel et Des Palmes
Add Photo Write a Review

777 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    244
    309
    141
    57
    26
See reviews for
111
371
35
80
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (777)
  • Mar-May only
    (192)
  • Jun-Aug only
    (221)
  • Sep-Nov only
    (227)
  • Dec-Feb only
    (137)
All months
Tustin, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We stayed three nights and had a large, clean,well appointed suite at a reasonable price. We loved our room. The staff was very friendly and helpful. The location is great with many areas of interest and restaurants in walking distance. The lobby and meeting rooms were large and impressive. The hall ways were dated and in need of updating. The... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Mainz, Germany
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

What we were looking for was a Grand Hotel with a longstanding heritage and that’s what we’ve got for the 11 nights we’d stayed there, the second time by the way. The hotel offers a sensational breakfast buffet in the mirrored grand hall and the tradition-conscious crew acts very attentive and friendly. The hotel is situated perfectly to reach all... More 

Was this review helpful? Yes 2
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, Many thanks for your beautiful review shared on TripAdvisor. I am very happy to read that you enjoyed your recent stay at the Grand Hotel et Des Palmes. I truly hope to welcoming you back in the near future. Kindest regards Vito Giglio General Manager More 

Cedar Falls, Iowa
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This a delightful historic hotel in the heart of old Palermo. Entering into the lobby, one is struck by the elegance of bygone years. Stained glass windows, statues, and a water fountain adorn the area. Two small elevators- capacity of four whisk you up to your rooms. The more hardy folk can take the grand staircase which would equal any... More 

Was this review helpful? Yes 2
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, Thank you very much for choosing the Grand Hotel et Des Palmes and for sharing your positive experience on TripAdvisor. I am very happy to read that you had a nice stay and I really hope you will be back soon in occasion of your next visit to Palermo. My kindest regards Vito Giglio General Manager More 

Melbourne Australia
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Beautiful looking old hotel well situated in Palermo.However it is very much in need of an upgrade.Service was almost non existent particularly at breakfast .The breakfast itself was poor with stale pastries and bread.Our room was comfortable and clean but the welcome basket of mouldy fruit remained on our table for the 4 days of our stay !To see such... More 

Was this review helpful? Yes
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, Thank you for sharing your experience at the Grand Hotel et Des Palmes. I am truly sad to read about your disappointing remarks about our rich breakfast buffet, which is mostly appreciated by our dear Guests. Please accept my sincere apologies and be assured that I will take the most appropriate measures to avoid further occurrence. I hope... More 

Sydney, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Loved staying in this hotel in Palermo. They served most sumptuous buffet breakfast I have ever enjoyed in quantity and quality in the beautiful old marble ballroom. Fresh coffee of choice served to table. Centrally located so most sightseeing in walking distance. Short taxi ride to and from station. Free wifi in foyer lounge. Hard to connect at first but... More 

Was this review helpful? Yes 1
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, Many thanks for sharing your experience at the Grand Hotel et Des Palmes. I am very happy to read that you had a positive feeling regarding our location and the breakfast buffet served in the Sala degli Specchi. However, I do regret to know that you found our Front Desk service sometime a little disappointing. I will surely... More 

Santa Barbara, California
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I stayed here on June 19, 2015. The Grand hotel et Des Palmes is one of the grand old hotels of Palermo. It has an interesting history and is a good example of the glory that was. We loved the hotel, the room, the service and the location all of which are perfect. The staff was welcoming,... More 

Was this review helpful? Yes 1
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Judy, I would like to thank you very much for your beautiful review. I am so happy to read about your positive experience at the Grand Hotel et Des Palmes. Your marvellous remarks will be shared with all Team and it will serve as an encouragement to strive for better quality services. I am looking forward to welcoming you... More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed June 23, 2015

The Grand Hotel ed Des Palmes has everything! A friendly and helpful staff, a terrific location, beautiful rooms and lobby, wonderful food, and great advice for people new to Palermo. We enjoyed early morning walks down to the harbor, and evening walks along the Via della Liberta. We also recommend the wines of Sicily!

Was this review helpful? Yes
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, Thank you for your wonderful and precious comments on the Grand Hotel et Des Palmes. I will share them with all Staff and this will put a big smile upon their face. I truly hope to welcome you back soon in occasion of your next visit to Palermo. Warm regards Vito Giglio General Manager More 

Boston, Massachusetts
Level Contributor
77 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed June 17, 2015

We spent three nights at this hotel and suffered with cold showers and not very functional lighting in the bathroom. While the location was good and the breakfast ok I would probably consider other options in Palermo.

Was this review helpful? Yes
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, I would like to thank you for writing your review on Tripadvisor. Referring to the inconvenient you went through during your stay, please allow me to express my most sincere apologies. Please be assured that I will take the most appropriate measure to address the problem and avoid further occurrence. I truly hope you will give Grand Hotel... More 

Sydney, Australia
Level Contributor
108 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed June 14, 2015

What a shame this hotel cannot be returned to its former glory. It really is in disrepair. It once would have been gorgeous. The carpets are threadbare, the walls in dire need of painting and the furniture dirty. The entire place looks like it needs a good scrub. Positives - it is really central, it is easy to walk just... More 

Was this review helpful? Yes
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, Thank you for taking the time in sharing your experience at the Grand Hotel et Des Palmes. Unfortunately, I am not able to deny your detailed "grande old dame" and this is actually why we all keep up and look after this old "lady" in order to offer our Guests high standard quality services in a very historic... More 

Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 12, 2015

The service was friendly and competent. The hotel could use updating. The carpets are worn and not clean. The breakfast was very good and the dining room service was excellent. The concierge was helpful.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, I am happy to read about your positive comments of your stay at the Grand Hotel et Des Palmes. I would like to thank you for sharing them with all Tripadvoisor's readers. Please be assured that I will look after your negative notes as well in order to offer a better service in the future. Many thank and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

607 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (279)
Viewed
Hotel & grounds (71)
Viewed
Dining (18)
Viewed
View from room (9)
Viewed
Room/suite (43)
Viewed
Bathroom (21)
Viewed
Business center/function rooms (1)
Viewed
Family/play areas (1)
Viewed
Pool/beach area (2)
Viewed
Other (113)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (300)
Viewed
Amenities (8)
Viewed
Double Deluxe Room (47)
Viewed
Restaurants and Bars (73)
Viewed
Suite (53)
Viewed
The Hotel (76)
Viewed
Twin Superior Room (43)

Management photos: Courtesy of the property manager

Viewed
All management photos (28)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (10)
Viewed
Dining (1)
Viewed
Other (11)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Palermo hotels
Tribunali
Grand Hotel Piazza Borsa
Massimo Plaza Hotel
#3 of 98 in Palermo
4.5 of 5 stars 332 reviews
Show Prices
Show Prices
Show Prices
Centrale Palace Hotel
#28 of 98 in Palermo
4.0 of 5 stars 563 reviews
Mercure Palermo Excelsior
#36 of 98 in Palermo
4.0 of 5 stars 712 reviews
Palazzo Brunaccini
#4 of 98 in Palermo
4.5 of 5 stars 283 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay