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All 98 Palermo hotels

Grand Hotel et Des Palmes

4.0 of 5 Hotel   |   Via Roma 398, 90139 Palermo, Sicily, Italy
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Ranked #22 of 98 Hotels in Palermo
A recent review
4 of 5 stars reviewed 4 days ago
Sophia G Coventry, England, United Kingdom
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594 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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English first
Coventry, England, United Kingdom
Contributor
17 reviews 17 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were a couple staying 5 nights in September, and had a great time in Palermo and were very happy with the hotel. It is a 5 minute walk from the airport shuttle bus stop, and about a 20 mins from the bus and train station. Lots of great restaurants also within walking distance and the main attractions are near... More

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Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel et Des Palmes, responded to this review

Dear Guest, We thank you very much for your time dedicated to write your impressions and comments, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. We thank you for having chosen Grand Hotel et des Palmes for your recent stay in Palermo. We are very happy... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 5 days ago NEW

Beautiful old style grand hotel with slightly threadbare carpets and sparkling marble. Bargain through 'Secret Escapes'. Very good breakfasts and excellent city centre location. Very clean room. Very good maid service helped with that! The reception staff were a bit variable in helpfulness but very Italian. I loved it.

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Mississauga, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Overall it's a very good hotel well located and charming. The staff at the front desk was knowledgeable and helpful, check-in and check-out was done quickly and professionally. Service at breakfast seemed to be short of staff. One point they need to improve is the cleaning of the carpets, in my room was stained and sticky and on the beautiful... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel et Des Palmes, responded to this review

Dear Guest, We thank you very much for your time dedicated to write your impressions and comments, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. We thank you for having chosen Grand Hotel et des Palmes for your recent stay in Palermo. We are very happy... More

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

On returning to Palermo for a second trip (so much to see and do!) we had no hesitation in booking Grand Hotel et des Palmes again. The public areas are impressive and the bedrooms are comfortable. Staff are courteous and helpful without being obsequious or sycophantic. Breakfast is generous and good quality. If you prefer you hotels to be all... More

Review collected in partnership with this hotel

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Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel et Des Palmes, responded to this review

Dear Guest, We would like to thank you very much for choosing the Grand Hotel et Des Palmes again for your stay in Palermo. We are very happy to hear that you appreciated the beauty of the Hotel and the quality of the services provided. We are looking forward to another occasion to welcome you at our Hotel. Best regards,... More

London
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

We wanted to try this hotel as it has a bit of a reputation with some colourful characters having visited over the years. The staff were very professional and welcoming and the room was gorgeous, very comfortable bed. However the plumbing wasn't great, had to run the shower for several minutes before tepid water dripped out. We had a large... More

Review collected in partnership with this hotel

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Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel et Des Palmes, responded to this review

Dear Guest, Thank you very much for taking the time to share your review about your last experience at The Grand Hotel et Des Palmes. We are pleased to hear that you enjoyed the room and we appreciated very much your kind words about the professionalism and hospitality of the staff. Thank you also to have highlighted some aspects of... More

Rome, Italy
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived for a three day stay at the hotel at around 630 in the morning straight off the boat from Naples. When we asked the gentleman at the front desk where to have breakfast. He asked someone to replace him and actually took us to a lovely bar where he introduced us to that great Sicilian tradition: icecream with... More

Was this review helpful? Yes 1
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel et Des Palmes, responded to this review

Dear Guest, Thank you very much for your feedback about Your last stay at the Grand Hotel et Des Palmes. Your comments make us feel very proud and happy and induce us to go on with our work in the best possible way. We look forward to welcoming you to our Hotel once more and to keep deserving your preference.... More

Melbourne, Victoria, Australia
Top Contributor
99 reviews 99 reviews
23 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A hotel in the “old” Italian style, with a grand foyer and rooms to match. Our room was spacious with room for two with a large bed and a good size bathroom and all things worked well. We did have our showerhead replaced but that’s just credit to the hotel for responding to our request. The carpet was stained "a... More

Was this review helpful? Yes 1
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel et Des Palmes, responded to this review

Dear Guest, thank you very much for your positive comments and for choosing the Grand Hotel et Des Palmes. Our biggest priority is to ensure our guests a comfortable stay, so nothing gives us more pleasure to hear that we have met your expectations and we hope to have the pleasure to welcoming you again in our hotel, soon. Best... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It's a very impressive hotel and would recommend it. The whole hotel needs to be updated but I can understand why it hasn't been. Room was large although could have done with a Hoover was pretty clean. Foyer is very impressive. Can't understand why they want to charge 9eur a day for wifi in the room but it is free... More

Was this review helpful? Yes 1
Sydney, Australia
Contributor
13 reviews 13 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After many so called design hotels the Grand Hotel Et Des Palmed in Palermo is an absolute relief. Yes it could do with some TLC but really who cares when you can enjoy such heritage in such a fantastic location. Amazing rooms! Wifi and parking expensive but breakfast is elaborate and tasty... Make sure to ask for coffees!

Was this review helpful? Yes
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel et Des Palmes, responded to this review

Dear Guest, first of all, we wish to thank You for taking the time to rewiew the Grand Hotel et Des Palmes. We will share Your comment with all our team and thank You on their behalf. Your review fills us with prides and inspires us to do even better. We really hope to welcoming You back at Grand Hotel... More

Paris, France
1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I have traveled to Palermo right after our wedding. We spent 4 nights at the Grand Hotel et Des Palmes. We enjoyed our stay at this, let's say, "museum hotel": Very charming, located at the heart of downtown Palermo. Excellent breakfast menu and very nice/friendly/helpful staff. We definitely recommend for your stay in Palermo.

Review collected in partnership with this hotel

Was this review helpful? Yes
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel et Des Palmes, responded to this review

Dear Guest, First of all we would like to truly thank you for the beautiful words you wrote about your last stay at our hotel. Nothing gives us more pleasure than to hear that we have fully met your expectations and to have left a good memories of your stay with us. On behalf of our whole staff we thank... More

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Additional Information about Grand Hotel et Des Palmes

Address: Via Roma 398, 90139 Palermo, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Palermo > Palermo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel et Des Palmes 4*
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Also Known As:
Grand Hotel Palermo
Grand Hotel Et Des Palmes Palermo, Sicily

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