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All 98 Palermo hotels

Grand Hotel et Des Palmes

4.0 of 5 Hotel   |   Via Roma 398, 90139 Palermo, Sicily, Italy
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Ranked #23 of 98 Hotels in Palermo
A recent review
5 of 5 stars reviewed 6 days ago
JackyAmsterdam Amsterdam
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617 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Santa Fe, New Mexico
Top Contributor
90 reviews 90 reviews
23 hotel reviews
133 helpful votes 133 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

This place is falling apart. The carpets are stained and actually unglued and coming apart is some sections. The first room we were given (supposedly a upgraded "Plus" room) actually had water dripping from the ceiling air conditioner soaking the carpet. They changed our room and gave us a standard room even though we pre-paid for the upgraded room. The... More

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Amsterdam
Contributor
13 reviews 13 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We enjoyed this hotel very much! Beautiful entrance / lobby with images and very nice breakfast room. Impressive. Yes, it needs some maintenance (like the carpet in our room). On the other hand, this hotel is affordable. Room is quiet large Hotel is located right in the centre. Recommended!

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Carlisle, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

OK, so some reviewers complained that Des Palmes shows its age. But one reviewer said it best: the place has great bones. Yes, there were a few cracks in the walls of our room, but breakfast in the grand, high ceilinged dining room put that quibble in perspective. This is a mid-sized hotel in the grand old tradition. Furthermore, it's... More

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Devon England
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The first room we were given was not great,very tired looking and aircon not working. The very pleasant lady on reception quickly gave us a much nicer room in the updated section of the hotel.Good selection for breakfast in grand diningroom, waiting staff very efficient. Hotel in good position for walking and taking buses.We loved our stay.

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Vancouver, Canada
Top Contributor
80 reviews 80 reviews
30 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago

The entrance to the front lobby of the Grand Hotel Des Palmes is reminiscent of a period film. Marble columns appear to be holding up the soaring ceiling of the lobby, one one side of the lobby is an ancient looking bar in dark stained wood, and on the other side is the similarly decorated reception desk. A few, low,... More

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Buttonwillow, California
Top Contributor
84 reviews 84 reviews
59 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 1 week ago

Yes, the rooms need an upgrade Yes, you will find stains on the carpet Yes, the glory days are gone This could be the best hotel in town, it isn't . This is a grand old hotel that needs to be restored to its former glory. The bones are there, but the body is shot. Having said that, you would... More

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naples
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4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

You cannot be more disappointed and revolted by a room. The carpets were so filthy we wore shoes. The hallway carpets were in tatters. the Air conditioned did not work at all. And the staff were unfriendly at best. Maybe 100 years ago it was nice but since then they did not put one dollar into it (albeit the bathroom... More

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Mimmo F, Direttore at Grand Hotel et Des Palmes, responded to this review

Dear Sir we received Your comments and we thank You for your time dedicated to write Your impressions on Grand Hotel et des Palmes, which are basic for us to be able to grow and as exhortation to do our best. We are very sorry to know we haven’t satisfied Your expectations that caused also spoilt in Your trip. In... More

Ny,Ny
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 1 week ago

So disappointing. We were there with a group and virtually everyone complained about this hotel. It was terribly run down, not very clean and the service was poor. The Wifi was difficult to use, and if you want it in your room, it is costly (free in the lobby). It did work after some effort to get on. Our room... More

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Mimmo F, Direttore at Grand Hotel et Des Palmes, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Palermo. We are very sorry to know we haven’t... More

Hong Kong
Contributor
15 reviews 15 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Lovely building and marble reception, with stunning dining area. Good central location short walk to old town or main shopping area. Deluxe rooms are internal facing, no balcony. Tidy enough but nothing special. Could be amazing with investment, and no doubt one day will be.

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Boca Raton, Florida
Contributor
20 reviews 20 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

In reading other reviews on Trip Advisor, either we stayed at a different hotel, or were in the worst room they have. A few other comments indicated it may be the same hotel, though. We arrived on a Sunday afternoon at this four-star hotel in Palermo. Let me say before You judge me as an inexperienced American traveling in Italy,... More

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Additional Information about Grand Hotel et Des Palmes

Address: Via Roma 398, 90139 Palermo, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Palermo > Palermo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel et Des Palmes 4*
Number of rooms: 177
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Also Known As:
Grand Hotel Palermo
Grand Hotel Et Des Palmes Palermo, Sicily

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