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Grand Hotel et Des Palmes

Via Roma 398, 90139 Palermo, Sicily, Italy
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Grand Hotel et Des Palmes
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758 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Level Contributor
3 reviews
4 of 5 stars Reviewed today NEW

Loved staying in this hotel in Palermo. They served most sumptuous buffet breakfast I have ever enjoyed in quantity and quality in the beautiful old marble ballroom. Fresh coffee of choice served to table. Centrally located so most sightseeing in walking distance. Short taxi ride to and from station. Free wifi in foyer lounge. Hard to connect at first but... More 

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Santa Barbara, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed here on June 19, 2015. The Grand hotel et Des Palmes is one of the grand old hotels of Palermo. It has an interesting history and is a good example of the glory that was. We loved the hotel, the room, the service and the location all of which are perfect. The staff was welcoming,... More 

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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 1 week ago

The Grand Hotel ed Des Palmes has everything! A friendly and helpful staff, a terrific location, beautiful rooms and lobby, wonderful food, and great advice for people new to Palermo. We enjoyed early morning walks down to the harbor, and evening walks along the Via della Liberta. We also recommend the wines of Sicily!

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Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, Thank you for your wonderful and precious comments on the Grand Hotel et Des Palmes. I will share them with all Staff and this will put a big smile upon their face. I truly hope to welcome you back soon in occasion of your next visit to Palermo. Warm regards Vito Giglio General Manager More 

Boston, Massachusetts
Level Contributor
78 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We spent three nights at this hotel and suffered with cold showers and not very functional lighting in the bathroom. While the location was good and the breakfast ok I would probably consider other options in Palermo.

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Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, I would like to thank you for writing your review on Tripadvisor. Referring to the inconvenient you went through during your stay, please allow me to express my most sincere apologies. Please be assured that I will take the most appropriate measure to address the problem and avoid further occurrence. I truly hope you will give Grand Hotel... More 

Sydney, Australia
Level Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

What a shame this hotel cannot be returned to its former glory. It really is in disrepair. It once would have been gorgeous. The carpets are threadbare, the walls in dire need of painting and the furniture dirty. The entire place looks like it needs a good scrub. Positives - it is really central, it is easy to walk just... More 

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Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, Thank you for taking the time in sharing your experience at the Grand Hotel et Des Palmes. Unfortunately, I am not able to deny your detailed "grande old dame" and this is actually why we all keep up and look after this old "lady" in order to offer our Guests high standard quality services in a very historic... More 

Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The service was friendly and competent. The hotel could use updating. The carpets are worn and not clean. The breakfast was very good and the dining room service was excellent. The concierge was helpful.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, I am happy to read about your positive comments of your stay at the Grand Hotel et Des Palmes. I would like to thank you for sharing them with all Tripadvoisor's readers. Please be assured that I will look after your negative notes as well in order to offer a better service in the future. Many thank and... More 

Norwalk, Connecticut
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

So this is not the newest hotel --but it has tons of character. I thought the room was delightful, with full window/door onto a balcony. Lovely bathroom. All in all, very nice. The breakfast was also terrific and the staff couldn't have been nicer. You can always stay in a Hyatt--this is more memorable.

Was this review helpful? Yes 1
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, It is very kind of you sharing such a lovely review regarding your experience at the Grand Hotel et Des Palmes. Feelings and emotions more than everything else, this is what really matters to us, together with high quality services. Therefore, we are delighted to read that you think about your stay as a memorable one. We would... More 

UK
Level Contributor
97 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was once a wonderful structure but it has suffered from years of neglect. As with most structures in Palermo it could certainly use a lick of paint on the outside. Another gripe is the WiFi. When will hotels learn that this is like TV and should be provided free. This hotel had a daily renewable allowance for the... More 

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Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Mr Harmes, I would like to say thank you for your positive review regarding your stay at the Grand Hotel et Des Palmes. Since your opinions are always very important to us, please be assured that I will take the most appropriate measures to improve the quality of our services. I really hope that one day you will come... More 

London, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 28, 2015

Large bedrooms with plenty of storage. Large comfortable beds. Pillows rather firm. Decor a little tired but OK. Our room was clean except for the carpet. Breakfast average except coffee very poor. Staff good. We arrived on the busy street outside the hotel with a car full of luggage and the staff were very helpful taking care of everything. Valet... More 

Was this review helpful? Yes
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, Thank you very much for writing this beautiful review regarding your stay at the Grand Hotel Et Des Palmes. I am very glad to know that you would choose us again in occasion of your next trip to Palermo and I will be truly happy to welcoming you back soon. My best regards Vito Giglio General Manager More 

Istanbul, Turkey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 28, 2015

Hotel is a real palace at excellent location very central close to museums and nightlife. and Rooms are large and nicely decorated in classical style. The ballroom , would call, where the breakfast is served is so beautiful and its grandeur reminds you that you are in a Palazzo. They offer a matching breakfast. The staff is nice and helpful... More 

Was this review helpful? Yes
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, I truly thank you for your lovely comments. Thinking about Grand Hotel Et Des Palmes as a "beautiful old lady" gives the Hotel charm and grace. I am so glad to read that you have enjoyed your stay with us and please be assured that I will also take care of the negative remark you pointed out. Thank... More 

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