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Grand Hotel et Des Palmes

Via Roma 398, 90139 Palermo, Sicily, Italy
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1 room 1 guest
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Grand Hotel et Des Palmes
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810 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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Zug, Switzerland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

great stay at The grand hotel et des Palmes. Beautiful old hotel very central in the city. Very friendly and helpful staff. Great breakfast buffet in a magnificent mirror type "ballroom". Would definitely stay there again.

Review collected in partnership with this hotel

Was this review helpful? Yes
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, What a marvellous review about your positive experience at the Grand Hotel et Des Palmes. I would say thank you for poining it out and for sharing it on TripAdvisor. I truly wish to welcome you back in the near future. Kindest regards Vito Giglio General Manager More 

Boston, Massachusetts
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This was a disappointment and not worthy of the 4 stars it claimed. It has veritas because it's the oldest in Palermo, but it needs a serious update. No dinner service. Things need painting; carpet in my room was filthy ( didn't dare take off shoes) ; elevator was very small and made scary noises; housekeeping appeared in my room... More 

Was this review helpful? Yes
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, Thank you for sharing your experience on TripAdvisor. I am sorry to read about your negative experience with us and please allow me to express my most sincere apologies. I feel so sad that Grand Hotel et Des Palmes did not meet your expectations and I wish you will give us another opportunity in the future for a... More 

Akron, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed for a week a few years ago, and are planning another trip. I am surprised by some of the reviews here, as our experience was wonderful. Our breakfast buffet then was great, the location was exactly what we liked - in the middle of the hustle-bustle and within walking distance to many places; a rental car allows you... More 

Was this review helpful? Yes 1
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Pat & Nick, I would like to say thank you for posting your review on TripAdvisor. I woud be very happy to welcome you back in occasion of your next visit to Palermo. Please do not hesitate to contact us for any request you may have. I wish you all the best. My warmest regards Vito Giglio General Manager More 

Seysses, France
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel represents all I love and was expecting : nice and authentic, retaining splendid features of the past, with large bedroom and bathing room, calm night and day, clean, very well situated for walking visits, restaurants, airport shuttles or bus/train tours, with nice and attentive personal either in reception than in the astonishing breakfast room. I recommand. Claudine -... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Claudine, Exceeding our Guests expectations is the most important Hotel target, therefore reading your review gives me and all Team a big pride. Thank you for posting your beautiful review and for sharing it with all TripAdvisor's readers. I am so happy that you spent a great time at the Grand hotel et Des Palmes and it will surely... More 

Broadbeach Waters
Level Contributor
67 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed in this lovely elegant hotel for 4 nights and were very pleased we did. Great location , able to walk to most attractions . Hotel is grand with lovely rooms. Breakfast room is very glamorous with a good selection . Staff very helpful, would recommend this hotel.

Was this review helpful? Yes
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, Thank you very much for sharing your positive experience at the Grand Hotel et Des Palmes. I am very pleased to read about your beautiful 4 days experience with us and I truly hope to welcome you back for a new and unique stay in Palermo. Sincerely Vito Giglio General Manager More 

Ferney-Voltaire, France
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very good hotel, located in the heart of the city, elegant and comfortable room. We arrived at 9 am and were invited to have breakfast in the Sala degli Specchi, a luxurious room. The buffet was just perfect. The hotel team is pleasant and friendly. To be recommended.

Review collected in partnership with this hotel

Was this review helpful? Yes
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, I feel so happy to read your beautiful notes regarding your stay with us. A good start with our rich breakfast buffet for a positive trip in Palermo. I truly hope to welcome you back soon to the Grand Hotel et Des Palmes. Many thanks and kindest regards Vito Giglio General Manager More 

Bergen, Norway
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

while the building itself is beautiful, i would not return. the air condition seems to be turned off on purpose (or at least is not working properly), the breakfast is complemented by cheap Juices and restaurant orders are simply forgotten...

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Miki, Thank you for sharing your experience at the Grand Hotel et Des Palmes. I feel truly sad to read your disappointing remarks about your stay with us and please allow me to express my most sincere apologies for the inconvenient you went through. As your feelings really count, I hope there will be a new opportunity in the... More 

Buenos Aires
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our Room was nice and OK for this old fashioned hotel, the bathroom was new and perfect, they have to improve the breakfast adding more choices. The staff was helpful . Location is perfect to visit the city.

Was this review helpful? Yes
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, Thank you very much for posting your nice comments on TripAdvisor. I am happy that you enjoyed your stay at the Grand Hotel et Des Palmes and I truly hope to welcome you back in the near future. My kindest regards Vito Giglio General Manager More 

Cairo, Egypt
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I really enjoyed staying in this hotel. A week of very pleasant service in a lovely hotel. One of my favourite hotels in the world... It is clean, simple, luxurious, friendly, well located. I would stay here again and again and it is really worth the price. Above all, I must say, very comfortable bed!

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, My most sincere thank you for sharing your beautiful feedbacks on TripAdvisor. I feel truly happy to read about your positive experience at the Grand Hotel et Des Palmes. It is always so nice knowing that all Team made the best thay could to make your stay a beautiful one. We are all looking forward to welcome you... More 

Tustin, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 28, 2015

We stayed three nights and had a large, clean,well appointed suite at a reasonable price. We loved our room. The staff was very friendly and helpful. The location is great with many areas of interest and restaurants in walking distance. The lobby and meeting rooms were large and impressive. The hall ways were dated and in need of updating. The... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, Many thanks for posting your review on TripAdvisor. I really appreciate your remarks and I am happy to read that you enjoyed your stay at the Grand Hotel et Des Palmes. It would be very nice welcoming you back soon for a new and better experience. Kindest regards Vito Giglio General Manager More 

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