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Grand Hotel et Des Palmes

Via Roma 398, 90139 Palermo, Sicily, Italy
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Grand Hotel et Des Palmes
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Grand Hotel et Des Palmes
Grand Hotel et Des Palmes
Grand Hotel et Des Palmes
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722 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newcastle, Maine
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

An old palazzo, made into a hotel in the late 19th century, noteworthy for its guests and its local history. Rooms are large, with high ceilings, and great comfort. The lobby is out of a 19th century movie set -- chandeliers, statues, bar. Staff extremely helpful and friendly. Breakfast extraordinary. On-street parking can be a challenge, but there is a... More 

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New York City, New York
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed only one night at this hotel and had a very pleasant experience. The staff is very professional and friendly. The hotel is very comfortably positioned close to the most of the historical buildings and monuments.

Was this review helpful? Yes 1
Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Mrs Marina, Thank you so much for your lovely review and we are so happy to read that you had a pleasant stay at the Grand Hotel Et Des Palmes. We truly appreciate when our dear Guests enjoy their stay with us and we hope to welcoming you back soon. Sincerely Vito Giglio General Manager More 

Barcelona, Spain
Contributor
13 reviews 13 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Staff tried to be useful, although their English was not that good sometimes. I guess it was enough to understand each other, although there were a couple of confusions regarding Internet connection and the multiple types of passwords necessary depending on whether you use Ipad, laptop, smartphone or other device to connect... Hotel itself is old, but at least you... More 

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Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, Thank your for sharing your important review on Trip Advisor. I carefully read your precious comments and please be assured that we always strive to make quality service improvements in order to meet our Guests expectations. I truly hope to welcoming you back soon and offer you a beautiful stay to Grand Hotel Et Des Palmes. Kind regards... More 

Wokingham, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

Just stayed for one night. Excellent location. Great breakfast. Nice people who were very polite and helpful. The hotel is all about old world charm and therefore it is a little tired in terms of decoration. However that is part of its immense and relaxing charm. When I go to Palermo again this will be my choice.

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Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, Thank you very much for such a beautiful review and for sharing it with all Trip Advisor's readers. We are truly glad that you had a positive experience at the Grand Hotel Et Des Palmes and we are looking forward to welcoming you back soon. Kind regards Vito Giglio General Manager More 

Milan, Italy
Contributor
14 reviews 14 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Palermo is amazing and the grand hotel, perhaps once The Five Star hotel of Palermo and now perhaps a 4 Plus has the most beautiful foyer and breakfast room imaginable. It was once a private house and you enter as though coming to a Grand Ball with a sweeping staircase past marble columns and statues to progress to The Hall... More 

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Mimmo F, General Manager at Grand Hotel et Des Palmes, responded to this review

Dear Guest, We would like to thank you for your beautiful and precious review especially on the Sala degli Specchi where our breakfast buffet is served every day. We are glad to read that you have enjoyed your entirely stay at the Grand Hotel Et Des Palmes and we truly hope to welcome you back in the near future. Thank... More 

Ghent, Belgium
Contributor
15 reviews 15 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I visit Palermo every year and we always come back to Grand Hotel et Des Palmes. ( Via Roma ) This luxurious hotel with it's great history has kept his grandeur and style trough the years. The rooms are spacious and beautifully decorated. The staff makes you feel at home and you always come back. We were... More 

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Moscow
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at Grand Hotel et Des Palmes in Palermo, Sicily early May 2015. There were three of us, so we booked a junior suite. The hotel is impressive in terms of its history, design and architecture. In the hotel lobby one almost feels the grandeur of the past centuries, function rooms and restaurant hall are gorgeus. The service is... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Mimmo F, Direttore generale at Grand Hotel et Des Palmes, responded to this review

Dear Guest, I truly thank you for your lovely comments. I am so pleased to read that you have enjoyed your stay at Grand Hotel Et Des Palmes and please be assured that I will take care of all negative remarks. Thank you again and I am looking forward to welcoming you back soon. Sincerely Vito Giglio General Manager More 

Palermo, Italy
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This was once a very grand hotel...spectacular. Unfortunately, It is very run down now. It needs to be renovated, badly. The paint is peeling around almost every window I found. The hallway carpets on the fourth floor need to be cleaned. My first room was a non-smoking room but it smelled of smoke...so I switched. There are no amenities, no... More 

Was this review helpful? Yes 1
Mimmo F, Direttore generale at Grand Hotel et Des Palmes, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Hotel Et Des Palmes. I am so sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. Your feedback is very important to us and please rest assured that we are taking the appropriate measures... More 

AUSTRALIA
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Exceeded all my expectations. Great staff wonderful friendly service and beautiful hotel in a great location. Thank you to all the staff, particularly Domenico for reserving the best seat in the Teatro Massimo to see my favourite opera.. Cavalleria Rusticana. Worth travelling from Australia to stay at such a comfortable hotel. I will definitely be back.!! Joanne M Melbourne Australia

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London
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed April 14, 2015

Dated hotel - nice foyer and breakfast room and good that breakfast stays open til later in the morning. The rooms are too dated and need refurbishing. Terrible bad quality prints on the walls that are not set properly in their frames. We also found a cockroach in the bathroom!

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