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Hotel Porta Felice

#10 of 98 Hotels in Palermo
Certificate of Excellence
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Via Butera, 35/47, 90133 Palermo, Sicily, Italy
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Free room upgrade
Best prices for: 1 room 1 guest
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Hotel Porta Felice
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Hotel Porta Felice
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502 reviews from our community

Traveler rating
    234
    208
    43
    10
    7
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53
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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kent
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel was chosen for us as part of a package deal so weren't expecting anything special. Thus pleasantly surprised by the welcome. That is, very kind and helpful staff (particularly Gloria overseeing breakfast), managing a clean and comfortable hotel. We were given an upgrade to a superior room which was much appreciated and giving us extra space and a... More 

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London, United Kingdom
Reviewer
5 reviews 5 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

paolo spata the restaurant manager was brilliant great HOST. Credit or the hotel. Gloria and some other members all great the downside was the checkout. didn't spoil the experience many thanks especially paolo and Gloria max

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1 review
4 of 5 stars Reviewed 2 weeks ago

Walking up to the hotel I wasn't expecting very much, however I was pleasantly surprised on entering the reception lobby. It was clean and well presented - the fragrant air freshener only added to the good feeling. The check in was fast and the rooms were well received - although we had one of the smallest rooms in the group... More 

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Queens, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 19, 2015

We stayed at the Hotel Porta Felice in Palermo in October 2014 as part of our two week trip to Italy. The hotel is located very close to the "La Kalsa" district in Palermo, which is part of a more hipster and edgy part of time - if you are looking for a hotel in the touristy part of time... More 

Was this review helpful? Yes 4
Brixham, United Kingdom
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 17, 2015 via mobile

My daughter and I stayed here for three nights and I really can't speak highly enough of it. Even before our arrival they had arranged a transfer from the airport for us which went very smoothly. Our room was lovely, not a suite but still a very good sized room with a queen bed which was one of the best... More 

Was this review helpful? Yes 3
Geneva, Switzerland
Top Contributor
61 reviews 61 reviews
13 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed January 4, 2015

On October 13th my husband and I checked in Porta Felice. We asked if they have a parking where we can leave our car until the 15th, day that we will check out. The answer we got was that the hotel didn't have a parking, but they used to work with a company of their entire confidence; we have only... More 

Was this review helpful? Yes 6
Daniela F, Manager at Hotel Porta Felice, responded to this review

Dear Guest, thanks for your clear explanation. I copy here the answer received from the Parking : (....After your communication we promptly answered that we're not liable for any damage reported by the customer. We remind you that the complaint have to be made upon delivery of the vehicle. In addition, the customer has notified the damage at the arrival... More 

Rueil-Malmaison, France
Top Contributor
77 reviews 77 reviews
31 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 29, 2014 via mobile

Stayed for two nights at the end of our Sicily trip and what a great ending! Fantastic hotel. Modern and the room well designed. We got an upgrade when we arrived and had a suite. It was beautiful. Even on the road, we were NOT disturbed by traffic noises, as it is situated on a side street. Used the wellness... More 

Was this review helpful? Yes 1
Strasbourg, France
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 28, 2014

We stayed here twice at the beginning and end of a week in Sicily. The first room that we had was quite luxurious and very quiet. However on our second stay we got a very small room with banging and scraping of furniture overhead. Not relaxing at all. Don't stay in room 305! Other rooms may be better.

Was this review helpful? Yes 1
2 reviews
3 of 5 stars Reviewed December 22, 2014 via mobile

The hotel was very clean and breakfast in the rooftop restaurant was great. I would not stay here again due to the horrible location and very noisy street. Although located in back lane, it is very noisy with vehicles and motorbikes. Also had issues when we decided to shorten our stay, not as much to do in Palermo as we... More 

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Pershore, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 28, 2014

Having previously read a few reviews about this hotel, I have to agree with most of what has been written. On arrival we were warmly greeted by the receptionist on duty who promptly and without having to ask, upgraded us to a very nice suite, which although it faced the street was not unduly noisy. The suite consisted of two... More 

Was this review helpful? Yes 1
Daniela F, Direttore at Hotel Porta Felice, responded to this review

Dear Guest, thank you for your review and your time ! We are very happy to hear that you felt very well with us ! Hoping to see you again in our hotel , we send best regards More 

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