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UNA Hotel Palace

Certificate of Excellence
Via Etnea 218, 95131 Catania, Sicily, Italy
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Best prices for: 1 room 1 guest
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UNA Hotel Palace
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UNA Hotel Palace
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942 reviews from our community

Traveler rating
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    370
    65
    10
    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I have been meaning to write this review for around a month or so but its always one thing or other getting in the way and another reason is that I don't quite think I can put it into words how amazing this hotel is! The most friendly staff you will ever meet, I would like to extend my thanks... More 

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Saint Louis, Missouri
Top Contributor
53 reviews 53 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

REALLY nice hotel in great location near market and on main street in downtown Catania. Breakfast was VERY nice also.People at hotel were VERY Customer Service orientated, VERY unusually in Sicily, VERY refreshing:-) LOTS of nice neat redstart/bars to explore in evenings. We really had a nice time.

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Swieqi, Malta
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel, excellent service, and everyone is so professional and helpful. The hotel is in a central position. It is very clean. The food is soooo good and fresh. Always happy to return there for a break.

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UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review

Dear Miss, thank you very much for writing again such a nice positive review on Tripadvisor about our central located hotel. It is always a pleasure for us to read that we succeed in living up to your expectations too, thanks to our team “first-class service”, so that every time you come in Catania, you choose to stay with us,... More 

San Diego, CA
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The frustratingly complicated Internet access resulted in my average rating. Otherwise it would be higher due to its central location and great breakfast. I would look for another hotel next time in Catania.

Was this review helpful? Yes 1
UNAHotelPalace, Responsabile relazioni pubbliche at UNA Hotel Palace, responded to this review

Dear Madame, thank you for expressing you opinion on TripAdsvisor, letting us to monitor our services and if necessary to improve them, to get closer to our guests' expectations. We are really sorry to know that your appreciation was disappointed with the Wifi service. We offer a basic WiFi access for simple web navigation and consultation without any extra charge,... More 

Liverpool, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We got upgraded to an executive room with a view of Mount Etna. We stayed for 3 nights, chamber maid service twice daily...roof terrace with views of the volcano...what an experience! Great hotel, centrally located - perfect base with delicious buffet breakfast. We will stay here again when in Catania. Quality hotel.

Was this review helpful? Yes 1
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review

Dear Sir and Madame, first thank you so much for your intention to come again in our “Made in Italy” hotel and for sharing your very positive experience with the Tripadvosor's worldwide travellers community, because you found by us of the UNA world, all the ingredients for an amazing stay. We do our best to take care of our guests,... More 

Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just returned from a 2 night stay in Una palace hotel. It is centrally located, the staff are incredibly helpful and friendly and the rooms are extremely comfortable! We chose to upgrade for an extra €15 a night - the upgrade was for a balcony, mini bar and unlimited wifi. Our balcony was in the front of the hotel so... More 

Was this review helpful? Yes 2
Valletta
Top Contributor
73 reviews 73 reviews
15 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed February 23, 2015

This is a hotel which we will be returning to! The staff are excellent! The room was excellent 5th floor with views of Etna from the small balcony! for the price one pays it is top value for money! Cannot recommend to more! It also has a garage with valet parking - just brilliant!

Was this review helpful? Yes 2
harrogate north yorkshire
Top Contributor
166 reviews 166 reviews
31 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed February 23, 2015

We stayed in a duplex suite which was perfect for a couple with a teenage daughter. The downstairs seating area was large and well equiped and this became my daughters bedroom. A toilet and basin were also provided along with a TV and a free minibar that was restocked daily with beer soft drinks water and fruit juice. Upstairs the... More 

Was this review helpful? Yes 3
Zurrieq, Malta
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 22, 2015

I travelled with my husband and teenage daughter which we all enjoyed our stay at your hotel. We are frequent travellers but it's the first time in this hotel. We were impressed with the service which is usually given in a 5 star hotel not a 4 star. Keep it up. we'll surely recommend your hotel.

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Was this review helpful? Yes 2
Catania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 21, 2015

After more than ten years of travelling in Italy to Firenze, Bologna, Roma etc, I stayed two nights including the sicilian culinary dinner and breakfast. Everything was beautiful, friendly and delicius. I was relaxed and felt like I was in the heart of Sicilian cooking. The view to Etna from the roof top is fantastic. I was also in the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
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