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UNA Hotel Palace

Certificate of Excellence
Via Etnea 218, 95131 Catania, Sicily, Italy
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UNA Hotel Palace
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1,026 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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Surbiton, United Kingdom
Level Contributor
276 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is in an excellent location - everything is within walking distance. A very comfortable hotel. Everything works. Lovely roof Terrace which is great for drinks. You can also have breakfast here with Sicilian specialities. There is a small supplement.

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Livermore
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

We stayed here twice - first room was small, but the second one was quite nice. Very good breakfast, the restaurant on the roof was OK with great views. Wonderful staff - always helpful and professional.

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UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review

Dear Sir and Madame, thank you very much for providing us your feedback about your stay in our Italian design and centrally located hotel on TripAdvisor and sharing your experience with the huge travellers' comunity. We have noticed that your comments are positive and that you appreciated as per you preference of a bigger room, our Superior room, that we... More 

Gloucestershire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We have just come back from spending 7 nights at the Una Palace and cannot rate it highly enough. From the minute we arrived to the minute we left the service and staff was without a doubt 5 star. The room was lovely, the location was perfect for everything and breakfast was a delight . We had a fabulous meal... More 

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UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review

Dear Madame, thank you so much for providing us such a wonderful feedback on TripAdvisor and sharing your very pleasant stay experience with the other travellers. We are really glad that we succeeded in exceeding your expectations and you appreciated our services quality expecially our guests oriented attitude to your needs. On this matter, Marco Federico and me, thank you... More 

usa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

As a first stop to our Sicilian trip, UNA was a delight. Excellent service and staff, magnificent rooftop view of Etna while dining... clean, quiet, comfortable bed, what else could we ask for. Just as we thought that, Frederico appeared! Part of the reception desk service, he was just perfect; positive energy, discrete, full of great information... he immediately helped... More 

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Chippenham, United Kingdom
Level Contributor
66 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Staff generally very friendly unless you fail tore serve a terrace table for breakfast one day which we did and were nearly frogmarched indoors. Apologies were profuse as we ate in the restaurant and frequented that erase bar every day!! Rooms are unremarkable and bathrooms a bit tired but location is central and food good. tapas style buffet runs call... More 

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new york
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We couldn't have chosen better for our work/vacation in Catania. The Palace is located on the main thoroughfare just a 15 minute stroll from the main Cathedral Square and that Duomo is a standout from it's beautiful gothic spires to its dramatic marble structural columns. The hotel service is first rate -- maybe the best front desk we've ever experienced.... More 

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London, UK
Level Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed only one night, very central location, very well maintained, super rooftop terrace, great for evening coctail and dinner, had breakfast in main restaurant - good choice and perfectly adaequate, pricing also very reasonable for quality

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Melbourne, Australia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is first class. It is clean, spacious, modern, and in a terrific location. The staff are exemplary from Marta, Marco, Gugliemo and the guy that looks the actor in the movie Hangover (the one with the beard...great fella). We travelled with children and they were very accommodating for our needs. They went above and beyond taking the time... More 

Was this review helpful? Yes
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review

Dear Sir, thank you so much for sharing your family first class experience at UNA Hotel Palace on TripAdvisor. We are very pleased to get your positive feedback mainly appreciating our staff attentions and exemplary attitude, so that Guglielmo, Marta and Diego really thank you for the compliments. It is also really nice to read that you could take advantage... More 

Palo Alto, California
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed at the hotel the last 3 days of our tour in Sicily. The staff were very helpful - we had a few issues with our room and they sent someone right away and fixed the problem. The roof top bar was nice for a drink in the evening.

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Sydney, Australia
Level Contributor
109 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for two nights at the end of a group tour. The hotel is centrally located and if you are there on a Friday, it's literally around the corner from the biggest outdoor markets you will ever see !! Check-in was fine. I was given a two-storey apartment-style room with a bedroom and full bathroom upstairs. It was certainly... More 

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