I do not normally post bad reviews on Tripadvisor but as this hotel had been given a number of good reviews I would like to give my impressions. We stayed for two nights. the receptionist on check in was very helpful and had a good command of English. On entering our non smoking room (which was spacious) we noticed a...
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Dear ‘MMF1810’, I am Santi Vento, Hotel Manager at Best Western Hotel Mediterraneo. I would like to say that, when one of our guests reviews our Hotel and mentions some aspects to improve, for us it is always a reason to reflect.
You defined it as a “bad” review but we rather notice that you appreciated something like the helpfulness...
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We stayed twice in this hotel and the standard remained the same. The hotel is a good value for money. Room was very clean, large and pleasant. A bit noisy in the morning depending on which part of the hotel is located. Excellent breakfast with a variety of fruits and pastries.
It is not very central, 10-15 min walk from...
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Hotel is conveniently located ,rooms are larger and comfortable,clean with a good aircondition system. The bathroom is very adequate with modern fixtures,good shower head and attractive color.I would certainly not hesitate to recommend this hotel .
Thank you, dear guest, for reviewing the services of our Hotel and for recommending us to other Tripadvisor users. Shower heads have recently been changed in all our rooms to the multi-function ones and we are glad you noticed and appreciated it.
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Taxi from airport was my first experience of the crazy driving - but it was the most suitable way to arrive at the hotel!
Hotel staff pleasant and helpful, rooms clean and comfortable.
Excellent breakfast. Met my fellow travellers and we parked their hire car in an underground car park ( on the advice of the car hire staff) to...
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Dear 'Jasart_11' , sorry for the crazy driving in Catania: you are right, but we can't help with that. Where we can help, is trying to make our guests feel welcomed and cared for, as you acknowledged and we thank you for this. We appreciated also that you included a picture of the view of Mount Etna (though cloudy on...
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Stayed for a 3 night break 24/27 March , we decided to travel by bus from the airport using the hotel online directions and the bus tickets were only 1 euro each way ,a bit of a challenge the first time you use the bus but you soon get the hang of it . The hotel is in a reasonable...
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Dear Guest, we are glad you appreciated you weekend in Catania, using our Hotel as a starting point to visit Catania and nearby towns like Taormina. We hope that memories of this weekend and of the breakfast made with local products will move you (and others Tripadvisor users) to repeat the experience and make another reservation using our weekend special...
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The Mediterraneo is up to Best Western normal high standards. It is in a quiet area and only a 10 minute walk to the main town. All the staff are efficient, helpful and polite. The breakfast is a high standard Continental Breakfast, constantly replenished. The rooms are good with a fully equipped bathroom, well maintained and cleaned properly everyday. They...
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Dear PeterWatts, we enjoyed your review and especially your last sentence: "I would be happy to stay there again". We are happy you appreciated our Staff and our services. Concerning the Air Conditioning/Heating system, we must admit that in this period of the year it is difficult to find the right balance in temperatures, as the centralized air system can...
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Fantastic 2 weeks at Hotel Mediterraneo. Front desk staff were wonderful (actually all staff we encountered were). Nothing was too much trouble. Rooms were above expectations for Europe and were spotless! Cannot see how any one would have a problem with breakfast, as there was enough selection for every palate (loved the fresh orange juice and fresh boiled eggs, ohh...
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What you wrote, dear guest, is especially important for us because you spent 15 days with us. In such a case you learn to know us better and, as a result, we are glad to learn that your final impression was very positive. We also read that you appreciated our breakfast service. Of course we cannot always please everybody but,...
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My husband and I just spent a week at the Best Western Hotel Mediterraneo and I can only say that it was fantastic. This is our second time staying there and we would definitely lodge at this Hotel again should we visit Catania in the future. The service is excellent, all staff are very friendly and helpful. Very clean Hotel....
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Thank you very much for your review. We also enjoyed hosting you and your husband and we look forward to the next time you'll come again to stay with us. I myself could not have described our services better than you did after experiencing them.
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We were in this hotel for work. I can say without hesitation that hey were very helpful in many situations, i.e. translation, directions and recommendations for dining areas. They were most helpful in serving breakfast at very early morning hours to accomodate us. This was very much appreciated. Parking for larger vehicles such as a van is a bit challinging...
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Dear guest, we enjoyed reading the words of appreciation you had for our staff and we are glad you felt confortable staying with us. As we are in the city center, the points you mentioned, like difficulties in parking a large van or some noise from the road, are compensated by the fact that you can reach on foot in...
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Parking is really hard to find, but it will be the same wherever you go. So just be aware and try to plan in advance to get a parking space. we ended up finding one at about 5-10 minutes walk from there, a little inconvenient but better than nothing. The way to the parking is also confusing the first time,...
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Thank you for your very nice review. For the benefit of other travellers, we remind our guests that we have an enclosed parking lot, just in front of the hotel, with a limited number of spaces; threfore we suggest to book it together with the room.
As you correctly noticed, we are a few minutes away from the main roads...
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