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Mercure Catania Excelsior

Piazza Giovanni Verga 39, 95129 Catania, Sicily, Italy
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1 room 1 guest
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Mercure Catania Excelsior
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522 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Manalapan, New Jersey
2 reviews
3 of 5 stars Reviewed 1 week ago

My brothers and I stayed here in the fall of 2008 and enjoyed the central location and the amazing buffet breakfast, which at that time was all inclusive. This time around I was so looking forward to sharing this experience with my husband and was disappointed in the cleanliness along the hotel and the buffet breakfast which was less than... More 

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London, United Kingdom
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We chose this hotel as part of a worldwide companyand confident our stay would meet our expectations. However, the hotel has a long way to go to meet the brand standards, starting from the staff. We were not welcomed upon arrival (the minimum to expect is the receptionist to say "good afternoon" and "welcome") and as soon as we mentioned... More 

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gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very sorry to know we haven’t... More 

Travelers are raving about these Catania hotels

Guildford, United Kingdom
2 reviews
3 of 5 stars Reviewed 3 weeks ago

We stayed 10 nights at the excelsior and overall it was a good experience. The breakfast was great with lots of option, we stayed in a deluxe room which was spacious with a good size bathroom. It's in a good location in the middle of the city but this means there is a bit of noise so take your ears... More 

Was this review helpful? Yes
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

As the hotel is rated 4 stars and with 'New opening' we figured it was newly renovated. We could not have been more wrong, it was old, smelly and unpleasant. The staff don't know the meaning of service. They reception staff was constantly hiding in the back office, and we felt like bothering them when we approached the desk. For... More 

Was this review helpful? Yes
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Dear Mrs Janne we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania We are very sorry to know we... More 

Houston
1 review
1 of 5 stars Reviewed July 25, 2015

I have never stayed at a hotel dirtier than this.... the carpets in hallways are the worst, in the rooms, stained, dirty.... one word FILTHY and OLD... the worst. you certainly have to review your star rating for this hole.

Review collected in partnership with this hotel

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 17, 2015

We arrived at this hotel after having some amazing days in Taormina, hoping that we'll have a similarly great time here. I can safely say that our hotel was the least pleasant part of our experience by a mile. After booking a room with balcony and mountain view they gave us a room overlooking another building. When we complained, they... More 

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London, United Kingdom
Level Contributor
98 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed July 14, 2015

I had booked this hotel last minute - great name "Excelsior Grand Hotel", which I believed, has now changed. We paid for a nice clean room with breakfast 80 euros: a bargain. We were allowed to park downstairs. The hotel had different fortunes according to the locals... but if you are planning to stay in the centre of Catania, it... More 

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gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Dear Guest Mr Francesco we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We... More 

Sydney, Australia
Level Contributor
70 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed June 15, 2015

This hotel is very grand from the outside and stylish inside. However the good points stop there. It's located on the outskirts of the central area so it's not in walking distance to anything much. The real problem was during a very hot spell in May there was no airconditioning and it was stifling. I expect way more for the... More 

Was this review helpful? Yes 3
gsapienza, Direttore at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions. Moreover, we thank you for having chosen our hotel for your recent stay in Catania We are very sorry to know we haven’t satisfied your expectations. In addition, we thank you for your criticisms and we would like to let... More 

france
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 12, 2015

Very central at the same time not far from the airport. We were given a nice suite (no. 250) facing the fountain Malavoglia. Since we were on the 2nd floor, we only realized on our last day that we had a view to the Mt. Etna. On Sunday morning to my great pleasant surprise, there was a big vegetable market... More 

Was this review helpful? Yes 2
gsapienza, Direttore at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania We are very... More 

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