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Mercure Catania Excelsior

Piazza Giovanni Verga 39, 95129 Catania, Sicily, Italy
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Mercure Catania Excelsior
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506 Reviews from our TripAdvisor Community

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Traveler rating
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    228
    121
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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English first
  • All months
    (506)
  • Mar-May only
    (139)
  • Jun-Aug only
    (154)
  • Sep-Nov only
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Houston
1 review
1 of 5 stars Reviewed 1 week ago

I have never stayed at a hotel dirtier than this.... the carpets in hallways are the worst, in the rooms, stained, dirty.... one word FILTHY and OLD... the worst. you certainly have to review your star rating for this hole.

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We arrived at this hotel after having some amazing days in Taormina, hoping that we'll have a similarly great time here. I can safely say that our hotel was the least pleasant part of our experience by a mile. After booking a room with balcony and mountain view they gave us a room overlooking another building. When we complained, they... More 

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Travelers are raving about these Catania hotels

London, United Kingdom
Level Contributor
86 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had booked this hotel last minute - great name "Excelsior Grand Hotel", which I believed, has now changed. We paid for a nice clean room with breakfast 80 euros: a bargain. We were allowed to park downstairs. The hotel had different fortunes according to the locals... but if you are planning to stay in the centre of Catania, it... More 

Was this review helpful? Yes
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Dear Guest Mr Francesco we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We... More 

Sydney, Australia
Level Contributor
63 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 stars Reviewed June 15, 2015

This hotel is very grand from the outside and stylish inside. However the good points stop there. It's located on the outskirts of the central area so it's not in walking distance to anything much. The real problem was during a very hot spell in May there was no airconditioning and it was stifling. I expect way more for the... More 

Was this review helpful? Yes 3
gsapienza, Direttore at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions. Moreover, we thank you for having chosen our hotel for your recent stay in Catania We are very sorry to know we haven’t satisfied your expectations. In addition, we thank you for your criticisms and we would like to let... More 

france
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 12, 2015

Very central at the same time not far from the airport. We were given a nice suite (no. 250) facing the fountain Malavoglia. Since we were on the 2nd floor, we only realized on our last day that we had a view to the Mt. Etna. On Sunday morning to my great pleasant surprise, there was a big vegetable market... More 

Was this review helpful? Yes 2
gsapienza, Direttore at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania We are very... More 

glenwood, nj
Level Contributor
87 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed May 26, 2015

My husband was in Catania on business and my daughter and I went along. We needed an extra bed for our room. E 50,00 per night for bed. I thought a bit high but ok. Breakfast included. A buffet. Covered all the bases and they will make you cappuchino if you ask. Location was good but other hotels are more... More 

Was this review helpful? Yes 1
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Dear Madame Karen we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very happy to have satisfied your expectations and to have left... More 

Canberra, Australia
Level Contributor
65 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed May 26, 2015

Our stay here was a disaster the first night, and had to move to another hotel for the next two nights in Catania. There was no air conditioning, although the temperature was in the high 20sC. On advice from the hotel, windows could not be opened because of traffic noise and insects, and no fans available. The lounge areas were... More 

Was this review helpful? Yes
gsapienza, Direttore at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very sorry to know we haven’t... More 

Novato, California
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 23, 2015

This hotel was, I'm sure, at one time a 4 star site not to be missed but, over the years, has slowly aged and is wearing around the edges. Excellent bartenders make you feel welcome and the front desk does there best. Quite large rooms and, for those rooms high enough and on the north side, an excellent view of... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very... More 

Beirut
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 23, 2015

From the outside the hotel looks grimy and outdated. But inside was an unexpected surprise. Nice lobby with old school well appointed bar. Rooms are spacious, nice and incredibly cheap (90euros / night in May). Smack in the middle of town just a short walk from everything.

Was this review helpful? Yes 1
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions. We thank you for having chosen our hotel for your recent stay in Catania. We are very happy to have satisfied your expectations and to have left a good memory of your experience with us. In addition, we thank you... More 

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