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Mercure Catania Excelsior

Piazza Giovanni Verga 39, 95129 Catania, Sicily, Italy
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Mercure Catania Excelsior
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Mercure Catania Excelsior
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458 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Novato, California
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel was, I'm sure, at one time a 4 star site not to be missed but, over the years, has slowly aged and is wearing around the edges. Excellent bartenders make you feel welcome and the front desk does there best. Quite large rooms and, for those rooms high enough and on the north side, an excellent view of... More 

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Beirut
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

From the outside the hotel looks grimy and outdated. But inside was an unexpected surprise. Nice lobby with old school well appointed bar. Rooms are spacious, nice and incredibly cheap (90euros / night in May). Smack in the middle of town just a short walk from everything.

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Madrid
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Because of late arrival of Alitalia 1719 at 01:30 am instead of 22:20 we had to find lodging in Catania before reaching our final destination of Fugata. A distinguished gentleman seated in our row suggest the Excelsior and had the courtesy of making the booking for us. We arrived at the hotel at 2:30 am and parked our rented car... More 

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1 review
2 of 5 stars Reviewed 1 week ago NEW

We stayed at this hotel last week and was very dissatisfied with hotel. Air conditioners not working through out hotel. Reception staff offered fans which did not appear. This hotel is in a need of some refurbishing as carpets are old and worn. Would rate this hotel a 2 star no higher. Would it stay there again.

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London, United Kingdom
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel is dated and just bought over by Mercure so expect a good refurb soon. Gym is poor, breakfast is very average and the reception isn't the best at times. You often find yourself in Fawlty Towers!

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gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able. Moreover, we thank you for having chosen our hotel for your recent stay in Catania.. We are very sorry to know we haven’t satisfied your expectations. Just a question! What does it... More 

Brighton, Canada
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice big rooms with King bed, full bathroom, no air conditioning and 6 eur for a small beer? Clean but not worthy of a 4 star rating. Not a lot of english speakers around, tough to communicate. Doesnt seem like they like english speakers (I'm Canadian). Buffet breakfast is adequate, not amazing by any means. OK for a base of... More 

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gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Dear Mr Byrdmeat we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very sorry to know we... More 

Contributor
16 reviews 16 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 7, 2015

I have been in this hotel for almost a week due to business meetings: this hotel doesn't allow you to performe any activity because of a very poor network.If you want a better one you have to pay 10 € or more each day(i didn't). The hotel furniture is quite old like 70's and the reception is not welcoming at... More 

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gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very sorry to know we haven’t satisfied your expectations. In addition, we thank... More 

Bugibba
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 3, 2015

We use Grand Hotel Excelsior whenever we are in the area of Catania. The rooms are spacious, and comfortable. Hotel is generally clean, and the breakfast is always great. The garage although not very large and cannot be reserved is an added bonus. I would recommend this hotel.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
AmtHotels S, Direttore generale at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best . Moreover, we thank you for having chosen our hotel for your recent stay in Catania We are very happy to have... More 

Malta
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2015

We booked the hotel for 4 nights and found the hotel to be of good standard. The staff at the front desk always helpful and always with a smile to greet the guests. The cleaning in the room was done with great care. We would definitely book again at this lovely hotel

Review collected in partnership with this hotel

Was this review helpful? Yes 1
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions. We thank you for having chosen our hotel for your recent stay in Catania We are very happy to have satisfied your expectations and to have left a good memory of your experience with us. The Excelsior Grand Hotel is... More 

Lytham
Contributor
20 reviews 20 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed February 24, 2015

As soon as we arrived we knew we had made a mistake, the beggars were lining up at the entrance to the hotel and you had to negotiate your way through to get to the front door. On opening the door to the room we were overwhelmed by the smell of stale tobacco, we don't smoke and if the hotel... More 

Was this review helpful? Yes
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very sorry to know we haven’t... More 

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