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Excelsior Grand Hotel

4.0 of 5 Piazza Giovanni Verga 39, 95129 Catania, Sicily, Italy
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Excelsior Grand Hotel
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Excelsior Grand Hotel
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400 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chesley, Canada
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was a very nice hotel, the staff were very helpful I stayed 3 nights and loved it was a short walk downtown, right across the road from the police station, and just around the corner from a local street market, with fresh everything a real treat to be able to get to that

Was this review helpful? Yes 1
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very happy to have satisfied your expectations and to have left a... More 

Union, New Jersey
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 18, 2014

While I had an incident with the front desk that was going to give a bad name to the hotel and to the other personnel, the general manager was able to correct the situation that would have been unfair to everyone, guests and the rest of the people in the hotel. Therefore I decided to opt for a positive review... More 

Was this review helpful? Yes
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review

Dear Mr Lucio K, we received your comments and we thank you very much for your time dedicated to write your impressions. Moreover, we thank you for having chosen again Excelsior Grand Hotel for your recent stay in Catania We are very sorry for the incident with the front desk. and we would like to let you know that we... More 

Ventura, California
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 20, 2014

Whoever is rating this hotel higher than a 1 must have gone in the main entrance through another dimension. We had reservations for this hotel for six nights, we could only handle it for three, we were just so disappointed with this place. If it were rated a two or even three star, we probably would have accepted it. From... More 

Was this review helpful? Yes 1
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 13, 2014

Hotel is well located. Breakfast is very good. Room service is ok.. ın general otel is a little bit old and need to be refurnace. Otel rooms needs to be clean in general..Detail cleaning is essential..

Review collected in partnership with this hotel

Was this review helpful? Yes 1
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review
Google Translation

Gentile Signora, grazie per avere scritto la recensione su TA, ci dispiace se qualcosa non è andato per il verso... More 

Paris, Île-de-France, France
1 review
5 of 5 stars Reviewed November 8, 2014

Excellent service and surroundings; Very nice area for shopping, and discover bit more of Catania 's best liberty villas close to the sea. Indeed it is a good choice for an easy and pleasant staying in in the city as it is also very close to the historical centre.

Review collected in partnership with this hotel

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gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review
Google Translation

Cher Monsieur merci pour le temps que vous nous avez consacré avec votre commentaire. Nous essayons toujours d'améliorer notre service... More 

Suffolk
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 6, 2014

Excellent value for this standard of hotel. Good location away from tourist central but close enough to walk. Really nice breakfast buffet which included prosecco, if you happen to be celebrating that time in the morning! Lots of good restaurants and cafe's near by. Decor in the lobby and dining area was classy but the rooms, whilst still good, were... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, regarding your recent stay in Excelsior Grand Hotel. The strategic position of the hotel allows you to visit Catania in the most comfortable, both with lovely walks or using public transport. Our reception staff is always very willing to assist... More 

Melbourne, Australia
Top Contributor
84 reviews 84 reviews
33 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed November 4, 2014

Impressive if one likes a concrete facade without any decoration or embellishment. It is situated in the centre of this city and is not very convenient for a tourist. However the interior is very nice including my very large room. The service was very efficient and friendly. However this was just a one night stay.

Was this review helpful? Yes
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. The hotel was... More 

Bugibba, null, Malta
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed November 3, 2014

I pretend much better for the money I paid in November. Rooms need to be refurbished basically all the hotel needs. Public Toilets needs a good clean and maybe some acid too, to put into the toilet. Mixers needs to be changed. We had chosen this hotel to relax and paid for using sauna and bath which they are in... More 

Was this review helpful? Yes
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania We are very sorry to know we haven’t... More 

Bayport, New York
Contributor
18 reviews 18 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 27, 2014

Stayed our last night before leaving from the Catania airport. The staff were helpful. The room was large and clean. It met our purposes as we wanted to be near the airport. Some good restaurants nearby and duomo withint walking distance.

Was this review helpful? Yes
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best Moreover, we thank you for having chosen Excelsior Grand Hotel for your recent stay in Catania We are very happy to have... More 

Chicago, Illinois
Top Contributor
125 reviews 125 reviews
81 hotel reviews
94 helpful votes 94 helpful votes
2 of 5 stars Reviewed October 25, 2014

3 star property at best. Lobby and bar area is 50s grand design with modern seating and marble, empty and cold. There appeared to be a pleasant outdoor seating area which would have broken the depressing façade, but there didi not appear to be anyway for a guest to get there or to have service in that area, it was... More 

Was this review helpful? Yes
gsapienza, Direttore at Excelsior Grand Hotel, responded to this review

Dear Guest, we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania We are very sorry to know we haven’t satisfied your expectations. In addition,... More 

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Additional Information about Excelsior Grand Hotel

Address: Piazza Giovanni Verga 39, 95129 Catania, Sicily, Italy
Location: Italy > Sicily > Province of Catania > Catania
Price Range (Based on Average Rates): $
Hotel Class:4 star — Excelsior Grand Hotel 4*
Number of rooms: 176
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Also Known As:
Excelsior Grand Catania
Hotel Excelsior Grand
Excelsior Grand Hotel Catania, Sicily
Hotel Style:
#13 Luxury Hotel in Catania

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