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Excelsior Grand Hotel

4.0 of 5 Piazza Giovanni Verga 39, 95129 Catania, Sicily, Italy
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Excelsior Grand Hotel
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Excelsior Grand Hotel
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362 reviews from our community

Traveler rating
    69
    162
    87
    26
    18
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32
102
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116
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • All months
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1 review
1 of 5 stars Reviewed 2 days ago NEW

the hotel is tired and needs a total revamp. Will not visit again. Breakfast buffet was a farce. One morning the coffee jug was empty, no glasses for juice, no bacon not to mention other things. We asked for fried eggs and bacon,(not part of a standard breakfast) the eggs came after a reasonable good time but with no bacon.... More

Review collected in partnership with Galahotels.com

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Switzerland
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a four star hotel in the centre of Catania. The rating is accurate by Sicilian standards although travellers used to hotels in North America will think that three stars would be more appropriate. Rooms are comfortable and clean if a bit dated and faded. Staff are extremely pleasant and helpful. Breakfast is solid. We didn't eat any other... More

Was this review helpful? Yes
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania We are very... More

Long Beach, California
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is a disgusting hotel by any standard. .It is rated 4 star when it should be 1.. This hotel needs to be closed down immediately. Nothing works; it's shabby old and extremely dirty. .that's why my stay was cut down to 24 hours instead of 3 nights. ..how bad ? ...will not even have shower in it...

Was this review helpful? Yes
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very sorry to know we haven’t... More

Athens, Greece
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 11, 2014

The location is good although is not at sea side. In the area there are some homeless.The breakfast is average for a 4 star hotel. In the room the telephone handset didn't work. The wifi service is ingredible high (17 euro for 24 hours). Sleep quality is very good

Was this review helpful? Yes 1
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania We are very... More

Troy, Michigan
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 17, 2014

Staff was wonderful and the hotel was charming. Very nice rooms but they could use an update to the decor. Restaurant was very good and the bar makes an excellent Negroni. The desk staff was extremely helpful in planning our visit to Siracusa e Noto

Was this review helpful? Yes 1
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania . We are very happy to have satisfied... More

Albany, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 8, 2014

Nice hotel with decent sized rooms. Air conditioner is a life saver! Good, quick internet and a nice lobby area. Large variety of food for breakfast and nice staff. Close proximity to catania centrale station and located in a nicer part of Catania.

Was this review helpful? Yes 1
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania We are very... More

Berlin, Germany
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 31, 2014

Good location with easily accessible centre, very reasonable price, very kind and helpful hotel staff, variety rich breakfast, clean and quiet. Perfect stay, would chose it again, we were very satisfied. ;o)

Was this review helpful? Yes 2
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania We are very... More

Lausanne, Switzerland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 21, 2014 via mobile

Nice hotel and large, well equiped rooms. The hotel is not that outdated (regarding what is said in other comments) and has a nice and original style (not like a hotel chain!) The first contact was a little bit cold and not very satisfactory... ... But they finally took care of us: Be carefull about the "first impression". Congratulations to... More

Was this review helpful? Yes 2
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very happy to have satisfied... More

Melbourne, Australia
Contributor
18 reviews 18 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 17, 2014

The foyer is grand and the room was a very reasonable size. But the internet is BAD. Can only get it in the foyer. Are you kidding???? In this day and age!!! Come on, you can do better than this. The dinner meal at this hotel is not good at all. 2/10.We stayed here two nights and it was barely... More

Was this review helpful? Yes 1
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are very important for us to be able to grow. We are very sorry to know we haven’t satisfied your expectations, especially for wi-fi, meals and so on We would like to let you know that we are working... More

Japan
Top Contributor
63 reviews 63 reviews
30 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed June 12, 2014

I always stayed at this hotel, when I was in Catania. Most of the employees in the front office and in operations are very professional and kind but the owners are not.No renewal had been done and all the rooms are too old. This time, on the first night, i was giving a room with out the balcony door being... More

Was this review helpful? Yes 2
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow, we thank you for having chosen our hotel for your recent stay in Catania We are very sorry to know we haven’t satisfied your expectations. In addition, we thank you... More

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Additional Information about Excelsior Grand Hotel

Address: Piazza Giovanni Verga 39, 95129 Catania, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Catania > Catania
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Excelsior Grand Hotel 4*
Number of rooms: 176
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Also Known As:
Excelsior Grand Catania
Hotel Excelsior Grand
Excelsior Grand Hotel Catania, Sicily

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