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Excelsior Grand Hotel

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Piazza Giovanni Verga 39, 95129 Catania, Sicily, Italy
Best prices for: 1 room 1 guest
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Excelsior Grand Hotel
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Excelsior Grand Hotel
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424 reviews from our community

Traveler rating
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    189
    106
    33
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
16 reviews 16 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have been in this hotel for almost a week due to business meetings: this hotel doesn't allow you to performe any activity because of a very poor network.If you want a better one you have to pay 10 € or more each day(i didn't). The hotel furniture is quite old like 70's and the reception is not welcoming at... More 

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Bugibba
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We use Grand Hotel Excelsior whenever we are in the area of Catania. The rooms are spacious, and comfortable. Hotel is generally clean, and the breakfast is always great. The garage although not very large and cannot be reserved is an added bonus. I would recommend this hotel.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
AmtHotels S, Direttore generale at Excelsior Grand Hotel, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best . Moreover, we thank you for having chosen our hotel for your recent stay in Catania We are very happy to have... More 

Malta
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We booked the hotel for 4 nights and found the hotel to be of good standard. The staff at the front desk always helpful and always with a smile to greet the guests. The cleaning in the room was done with great care. We would definitely book again at this lovely hotel

Review collected in partnership with this hotel

Was this review helpful? Yes 1
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions. We thank you for having chosen our hotel for your recent stay in Catania We are very happy to have satisfied your expectations and to have left a good memory of your experience with us. The Excelsior Grand Hotel is... More 

Lytham
Contributor
20 reviews 20 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 4 weeks ago

As soon as we arrived we knew we had made a mistake, the beggars were lining up at the entrance to the hotel and you had to negotiate your way through to get to the front door. On opening the door to the room we were overwhelmed by the smell of stale tobacco, we don't smoke and if the hotel... More 

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gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very sorry to know we haven’t... More 

Chesley, Canada
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 9, 2015

This was a very nice hotel, the staff were very helpful I stayed 3 nights and loved it was a short walk downtown, right across the road from the police station, and just around the corner from a local street market, with fresh everything a real treat to be able to get to that

Was this review helpful? Yes 3
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very happy to have satisfied your expectations and to have left a... More 

Union, New Jersey
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 18, 2014

While I had an incident with the front desk that was going to give a bad name to the hotel and to the other personnel, the general manager was able to correct the situation that would have been unfair to everyone, guests and the rest of the people in the hotel. Therefore I decided to opt for a positive review... More 

Was this review helpful? Yes 3
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review

Dear Mr Lucio K, we received your comments and we thank you very much for your time dedicated to write your impressions. Moreover, we thank you for having chosen again Excelsior Grand Hotel for your recent stay in Catania We are very sorry for the incident with the front desk. and we would like to let you know that we... More 

Ventura, California
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 20, 2014

Whoever is rating this hotel higher than a 1 must have gone in the main entrance through another dimension. We had reservations for this hotel for six nights, we could only handle it for three, we were just so disappointed with this place. If it were rated a two or even three star, we probably would have accepted it. From... More 

Was this review helpful? Yes 3
Top Contributor
50 reviews 50 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 13, 2014

Hotel is well located. Breakfast is very good. Room service is ok.. ın general otel is a little bit old and need to be refurnace. Otel rooms needs to be clean in general..Detail cleaning is essential..

Review collected in partnership with this hotel

Was this review helpful? Yes 1
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review
Google Translation

Gentile Signora, grazie per avere scritto la recensione su TA, ci dispiace se qualcosa non è andato per il verso... More 

Paris, Île-de-France, France
1 review
5 of 5 stars Reviewed November 8, 2014

Excellent service and surroundings; Very nice area for shopping, and discover bit more of Catania 's best liberty villas close to the sea. Indeed it is a good choice for an easy and pleasant staying in in the city as it is also very close to the historical centre.

Review collected in partnership with this hotel

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gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review
Google Translation

Cher Monsieur merci pour le temps que vous nous avez consacré avec votre commentaire. Nous essayons toujours d'améliorer notre service... More 

Suffolk
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 6, 2014

Excellent value for this standard of hotel. Good location away from tourist central but close enough to walk. Really nice breakfast buffet which included prosecco, if you happen to be celebrating that time in the morning! Lots of good restaurants and cafe's near by. Decor in the lobby and dining area was classy but the rooms, whilst still good, were... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, regarding your recent stay in Excelsior Grand Hotel. The strategic position of the hotel allows you to visit Catania in the most comfortable, both with lovely walks or using public transport. Our reception staff is always very willing to assist... More 

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