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Hotel Marco Polo

Via San Antonio 21, 37122 Verona, Italy
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1 room 1 guest
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Hotel Marco Polo
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363 Reviews from our TripAdvisor Community

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Traveler rating
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    174
    49
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    17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the hotel for four nights, we had booked economy room but were upgraded without extra cost to a larger room which was in the hotel's second building, entrance 20 m from the main building. It's in the building where the spa is located . Unfortunately, hotel guests have to pay to use the spa. It would be... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The room is great and simple, we stayed one night in this hotel. The location is just 2 minutes from bra place. Staff is welcoming and the breakfast is ok I recommend this hotel for a Week end, for a couple. Moreover the price is not that high compares to other son Verona

Was this review helpful? Yes 1
Salisbury, England, United Kingdom
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Small ,old, but restored hotel tucked away down a narrow side street, some2-300 metres from the Arena and Piaza.... Very pleasant but bedroom( with air con) was right up in the beams....with ensuite attached.... Staff helpful, for advice on where to go and visit... Only possible down side was small breakfast room, with not enough tables to sit and eat... More 

Was this review helpful? Yes
Edoardo C, Responsabile relazioni con la clientela at Hotel Marco Polo, responded to this review

Dear Susan, the whole staff of Hotel Marco Polo thanks you for your kind review. We know that our breakfast room is small, but we try to compensate with the quality of our service. :) Hope to welcome you to our hotel very soon. Giulia Hotel Staff More 

Marlow, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel centrally located for the old town, rooms generous, modern and air conditioned (a necessity as it was 35deg+ while we were there. Staff helpful, and good breakfast spread although the breakfast room is small and in the basement. Definitely would recommend the hotel for a weekend or short break

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Edoardo C, Responsabile relazioni con la clientela at Hotel Marco Polo, responded to this review

Dear Vanessa, thank you very much for your kind review. We are happy to read you were pleased with our service. Hope to have you again as our guests Giulia Hotel Staff More 

Amsterdam, The Netherlands
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Booked by Internet. Pictures looked okay but our room (2nd floor) was small (even the bed 1.40m for two!) & nothing like the pictures. Very noisy!!! Breakfast was okay. Small room, only space for 16 people but we just went early so had no problem. People that work in the breakfast area are very polite. Spa (in other building) is... More 

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Edoardo C, Responsabile relazioni con la clientela at Hotel Marco Polo, responded to this review

Dear Fanny, thank you for your review and for your detailed description of our hotel. We are very sorry our room bed disappointed you. Economy rooms have standard double beds, maybe too small for you and your partner. The photos you saw on the internet are probably from the depandance of Hotel Marco Polo, but there are photos of the... More 

Hong Kong, China
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed July 15, 2015

We stayed here the first day we arrived in Italy, in Verona. This hotel is located outside the wall of Verona. Check in took long time, had difficulties communicating with staff. Room was standard. But breakfast was very minimum. The next day we planned to prolong our stay but check in staff was absolutely rude that we canceled our stay.... More 

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Edoardo C, Responsabile relazioni con la clientela at Hotel Marco Polo, responded to this review

Dear guests, we thank you for your review on this website. We are very sorry that our hotel service was not up to your expectations. We would like to clarify some details about your review: 1. The hotel is located inside the city walls; 2. There is no gym in it, so I think it could be an error of... More 

London, United Kingdom
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed July 5, 2015

Loved this hotel, everything is in walking distance, nice service and the rooms where so big and lovely decore. Staff where so helpful and so many nice places to eat round the corner. The spa is so nice, but i do think guest should be allowed to use it for free. This boutique hotel is small tucked on a side... More 

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Edoardo C, Responsabile relazioni con la clientela at Hotel Marco Polo, responded to this review

Dear Kerry, thank you for your kind review! We are glad you enjoyed your stay in our hotel and appreciated the level of service our staff provided to you, We hope to have you as our guests as soon as possible! Giulia Hotel staff More 

Baja California, Mexico
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 4, 2015

We booked this hotel in May thru Expedia. When we arrived our room was cancelled due to our credit card being compromised and we had to cancel it 4 days prior to leaving for Italy. The hotel was fully booked so they gave us the option to stay in an apartment for the same price as our room. The apartment... More 

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Edoardo C, Responsabile relazioni con la clientela at Hotel Marco Polo, responded to this review

Dear guest, thank you for reviewing us on Tripadvisor. You are a very fun couple and it was a pleasure to have you as our guests. Thank you for your patience and kindness that never have to be taken for granted in our job. We are very happy that, inspite of everything, you enjoyed your stay and apreciated our efforts... More 

Salzburg, Austria
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 1, 2015

for our first night we stayed in a room on the ground floor close to reception, elevator and stairs which was a quite noisy experience. 2nd night we moved up to 2nd floor, slightly better but these rooms are either small, bathrooms are mini, no cozy feeling at all. Functional and that's pretty much it... Breakfast room is in the... More 

Was this review helpful? Yes
Edoardo C, Responsabile relazioni pubbliche at Hotel Marco Polo, responded to this review

Dear guest, thank you for expressing your point of view on Marco Polo hotel. We are sorry you didn't enjoy your stay, maybe even because the hotel was kind of full in those days. I hope you could come back and visit us. We will give it all to improve our service and make you satisfied. Giulia Hotel staff More 

Level Contributor
97 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 stars Reviewed June 23, 2015

Arrived all excited for a lovely weekend to find we are double booked and as we arrived later in the day our room was gone. On their side was the fact that they had found us another hotel but the room we got was a little pokey. Not the situation for anyone starting a romantic long weekend away! Don't arrive... More 

Was this review helpful? Yes
Edoardo C, Responsabile relazioni con la clientela at Hotel Marco Polo, responded to this review

Dear Tom, thank you for your review. We are very sorry for what you experienced and lament the fact you couldn't be our guest. Nonetheless, we immediately rearrange your stay in a hotel of the same cathegory, offering exactky the same services that you would have enjoyed in our hotel. Moreover the other hotel was even closer to the city... More 

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