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Novotel Venezia Mestre

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Via Alfredo Ceccherini 21, 30174 Venice, Italy
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Breakfast and 40% off
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Novotel Venezia Mestre
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1,447 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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Aveiro, Portugal
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Regular Rooms (well cleaned though) Pleasent pool Poor restaurant services (but good breakfast) Close to a Bus Station (direct to and from Venice) Very unwelcoming and «cold» stuff. The level of english is very poor...and french nonexistant. The first Novotel that doesn't welcome an Accor Gold Guest with a welcome Drink! P.S. - If you don't want to have colesterol... More 

Was this review helpful? Yes
Sergio M, Direttore at Novotel Venezia Mestre, responded to this review

Dear Guest, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.... More 

San Francisco
Contributor
11 reviews 11 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Traveling to Venice pretty often, we decided to try staying in Mestre this time. We saved a lot of money, and, although our stay lacked this unique Venetian experience, it was a great reasonable option for the family of four. Hotel is providing free unsecured parking; secured parking lot is only 6EUR per day. The hotel is very easy to... More 

Was this review helpful? Yes
Sergio M, Direttore at Novotel Venezia Mestre, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sergio Mobilia - general manager More 

San Diego, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were very happy with our room and this hotel. It was very clean, the bathroom was great (big/tall shower, adequate space...we have seen some very small bathrooms in Europe, but this was fine) and the staff was wonderful. The breakfast was a great deal as well, a lot of options so everyone gets what they want. Many people have... More 

Was this review helpful? Yes
Sergio M, Direttore at Novotel Venezia Mestre, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sergio Mobilia - general manager More 

San Diego, California
Top Contributor
55 reviews 55 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed for 2 nights in Venice. Easy to catch a bus to Venice and back (hotel sells bus tickets, and the bus stop is only 5-minute walk). Make sure you get the package with full buffet breakfast. Kids will love this child-friendly hotel. The pool is small and can be crowded in the late evening (but should be expected for... More 

Was this review helpful? Yes
Sergio M, Direttore at Novotel Venezia Mestre, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sergio Mobilia - general manager More 

City of Venice, Italy
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago NEW

All the hotel staff were friendly and willing to help, for example, Danny Ferrarese at reception desk was very helpful in detailed planning for my journey during my stay at Novotel Venezia Mestre. On another occasion, he also provided help when I needed to scan some documents urgently. His colleague Michael Napolitane, was also helpful. Also great service was given... More 

Was this review helpful? Yes
Sergio M, Direttore at Novotel Venezia Mestre, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Venezia Mestre Castellana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Vero B
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is strategically located for Venice tourism by motorcar or coach. not by public transport! The hotel is part of the Novotel group and is one of their better locations in Italy. We stayed in 3 different Novotel hotels and this one was the better one. It is a very busy hotel as it is used by tour operators.So get... More 

Was this review helpful? Yes 1
Sergio M, Direttore at Novotel Venezia Mestre, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sergio Mobilia - general manager More 

Oxford, United Kingdom
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

I decided to book this hotel based upon price, not it's location. The hotel is approximately 5 miles from Venice Island. The hotel is best suited to coach tours, or travellers with cars. I was neither. There is a bus stop close to the hotel (400-500 metres), however there is no clearly marked pedestrian path from the bus stop, you... More 

Was this review helpful? Yes 4
Sergio M, Direttore at Novotel Venezia Mestre, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sergio Mobilia - general manager More 

del
Top Contributor
84 reviews 84 reviews
69 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

i think this hotel is fine for some one on a holiday, not very far from the attractions of venice, and still very quiet a place, a big property, efficient staff, and excellent bf served . i wish if they also had a bit of support on pickup and drop to nearest transit points, other then that they are really... More 

Was this review helpful? Yes 1
Sergio M, Direttore at Novotel Venezia Mestre, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sergio Mobilia - general manager More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Disgusting hotel,we had to stay two nights and I think we hated every minute. First no bell boy No wifi But mostly , the sheets were dirty and had insects and when I complained they did change the room but they didn't even apologize although I asked to see the manager but they kept telling me that he was busy... More 

Was this review helpful? Yes 2
Sergio M, Direttore at Novotel Venezia Mestre, responded to this review

Dear Guest, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.... More 

Bucharest, Romania
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Thank you Novotel Venezia Mestre for our lovely stay during our visit at Venice Biennale 2015 with a group of 40 people. We enjoyed the kind attitude of the staff, the clean and good-sized rooms and the tasty breakfast. We got help from the staff on every request we made - from breakfast requirements to wake up calls for up... More 

Was this review helpful? Yes
Sergio M, Direttore at Novotel Venezia Mestre, responded to this review
Google Translation

Gentile cliente, Grazie del tempo dedicato a condividere le sue impressioni! Speriamo di riaverla presto tra i nostri ospiti. Cordiali... More 

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