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Hotel Lugano Torretta

Via Rizzardi 11, 30175 Venice, Italy
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1 room 1 adult
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275 Reviews from our TripAdvisor Community

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Moscow, Russia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed at the hotel from 6 to 7 feb, and i'm so glad that it was only one night. U can see the photos of the room. Awfull and dusty room, broken shower, not working aircondition, old remote control of tv, 19th age tv, strange wires unsafety fixed close to my head at the wall next to bed. I... More 

Helpful?
Thank GNick86
Bursa, Turkey
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 4, 2016

The hotel is only few meters from Mestre train station..And there is also bus from in front of the hotel to Venice.So no need to pay high prices to venice hotels..Breakfast was included with good choices.The room was very good and clean.Also free Wifi.What do you need more...

Helpful?
Thank GUNDUZGUNES
Diego C, Responsabile relazioni pubbliche at Hotel Lugano Torretta, responded to this review

Thanks for your feedback. Regards More 

Chelmsford, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed October 28, 2015

I stayed here for 3 nights as a single traveller in a group. The hotel is ideal for getting to the railway station (Mestre), but it is also well situated for buses and trams into Venice. The hotel lobby was very grand and beautifully furnished and displayed a grand piano, but this was never played whilst I was there, and... More 

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1 Thank Aygee2014
Rio de Janeiro, RJ
Level Contributor
2 reviews
1 of 5 stars Reviewed October 27, 2015

Poor front desk, and back office even worse.. Now in dispute with credit card company because of wrong charges.. There are many other places closer to the city that will treat the clients better.. Don´t reccomend..

Helpful?
Thank Rodrigo_R_Reis
Diego C, Responsabile relazioni pubbliche at Hotel Lugano Torretta, responded to this review
Google Translation

Buongiorno Sig. Reis, Grazie per la sua recensione, anche se è l'ennesima che inserisce per il medesimo soggiorno. Per venire... More 

Travelers are raving about these Venice hotels

Macaé - Rio de Janeiro
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed October 24, 2015

Made a reservation on their website, months before. At the time of the stay I could not make it to Venice, called to cancel it. They mentioned that they need to charge me for the first night as penalty, and I agreed, For my surprize they charged me for the whole thing, 2 nights and parking, no autorization from my... More 

Helpful?
2 Thank RodrigoReis78
Diego C, Responsabile relazioni pubbliche at Hotel Lugano Torretta, responded to this review

Dear, we have applied the usually cancellation policy, for the next time we suggest you to make the cancellation in advance. Anyway we inform you that we have no emploee named Fabio and our manager is not on Holidays, (are you sure to have called our hotel?) Anyway thanks for your review. we remain at your disposal for more information More 

Dubai, United Arab Emirates
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed October 2, 2015

The hotel is well located next to Mestre train station (2 mins walk). It is also around 10 mins away by bus from Venice. The hotel is very simple and traditional. It has what you want as travel. It is clean. They are still using the metal keys. You can feel that don't come to know that we are in... More 

Helpful?
Thank Mohammed K
York
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed October 1, 2015 via mobile

Italian and some Continental hotels don't rate hotels the same as those in the UK and elsewhere so you have to be guided on price rather than star rating. The hotel was clean and adequate. Wet room was a joke because it had no shower curtain (room 254) and the hot water was temperate. Bed was comfy. Breakfast was not... More 

Helpful?
1 Thank nosharpe
Kempton Park, Gauteng, South Africa
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed September 26, 2015

We travelled with a tour group, and this was our final hotel. We appreciated the fact that the hotel was within walking distance from the Mestre railway station. The room was neat and clean, but small. Evidence was that it did have a bar fridge, but now lacking, which was a pity. Breakfast was good, the included dinner was average,... More 

Helpful?
Thank Amanda C
Milton Keynes, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 26, 2015

Hotel was excellent especially Alessandro the receptionist who assisted myself and my partner with admin details to an insurance company after he had a fall in Venice. Rooms were comfortable and breakfast good. Can't rate them well enough.

Helpful?
Thank hockeytart
Ottawa, Canada
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed August 16, 2015

This is where my husband and I were sent after Delfino hotel staff in Mestre lied to us about AC problem and shipped us to Lugano in Marghera. They said it is the same quality 4 star hotel, but it is not. Lugano is more like 2 star hotel. It is close to train station in the middle of nowhere.... More 

Helpful?
Thank DJ7172
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