Ok, the directions that they provide to the hotel are impossible. We found it by using a combination of the address and a picture from the internet. I had asked them for a small map illustrating how to walk to there and they were unable to provide anythign. With baggage this is not fun. The bed was not very comfortable... More

Very small room,no fridge ,no way to boil water for coffee no safe very very steep stairs and no lift. Staff almost invisible and not much help. Breakfast 250 meter walk and choice is cold ham 1 slice of plastic cheese and a croissant . Don't stay on weekends and except to sleep at night,the bar next store has a... More

Hotel Iris was a sure find. The guys who worked there were great help. Breakfast is included but be sure to ask for directions as it is not at the hotel, it is a bout 5 minute walk from the hostel. Also the bar opens at about 9am on Friday. It's a simple Italian breakfast of coffee and brioche.....It is... More

This is probably the one and only hotel in world where reception staff keeps no eye contact, makes fun of guests and wears pajamas during the late night shift. First the positive, Iris is a somewhat charming and well situated, no need to take the vapporeto to move around. Breakfast, included in the tariff, was good. Room was clean, and... More

This should not be called a hotel. I booked this hotel from another website it was advertised as a 3 star hotel for a great price. Should have known better. We got there and where very disappointed by the lobby. It was kinda gross and needing updating. We arrived too early to check in so we were able to leave... More

Me and my best friend stayed there in Apil 2011 for 3nights . Hotel location was very good ,but hotel is very old and nothing special,bed was ok and clean but everything else were a bit tired . Breakfast was just one crossaint each, 1 cup bad coffee with funny milk ,one cup of juice and some try bread plus... More

I stayed for 4 nights during the UK double bank holiday weekend. Room: My single room was small, clean and functional with a clean nicely laid out bathroom. The room almost met my expectations with regards to what was advertised. These would have been met if my TV remote had worked or if I had been able to turn the... More

Check in took so long. My husband requested a baby cot. We had to wait about 30 minutes for it and set it up ourselves. Nice way to spend our first afternoon in Venice. When it wasn't working, I went downstairs to talk to the manager, Anwar, who needs to get a definition in the word "customer service". He accused... More

this was our only option when we booked it for a quadruple room. every hotel in venice was ridiculously priced. service was fine, someone at front desk 24 hours. the owner rec us a restaurant which was great. definitely need god walking shoe, lots of stairs and little bridges to cross the canals. there is a boat bus to take... More