Beware the manager Roberto Dazzo's reaction to clients who strongly complain of the unbelievable, deceitful, rude, arrogant, trip-spoiling treatment by receptionist Stefano - why does Mr Dazzo protect this individual, as opposed to finding a replacement? Shame: the rest of the staff are charming, and all surpisingly apologetic about non-receptionist Stefano. If you want to risk being challenged on your... more
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