We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Torino Crystal Palace

Via Nizza 11, 10125 Turin, Italy
Hotel amenities
Mercure Torino Crystal Palace
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Ranked #39 of 127 Hotels in Turin
A recent review
4 of 5 stars reviewed 4 weeks ago
GlobeTraveler1973 Amsterdam, The Netherlands
Write a Review

352 reviews from our community

Traveler rating
    80
    187
    62
    17
    6
See reviews for
61
103
50
99
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (352)
  • Mar-May only
    (88)
  • Jun-Aug only
    (95)
  • Sep-Nov only
    (93)
  • Dec-Feb only
    (76)
All months
Amsterdam, The Netherlands
Top Contributor
52 reviews 52 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Ok ok in all honesty.... The hotel has a 4 star rating but I have my doubts about that. I mean the hotel itself could use a make-over or update in terms of decoration and interior. (Which was the case on the 5th floor by the way). During my stay I've encountered a few issues mainly with WIFI connectivity. But... More 

Was this review helpful? Yes 1
Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, I am delighted to read that you found our staff to be friendly and helpful. I am also pleased to read that the housekeeper did an excellent job in your room. Once again thank you very much for taking the time to write such a nice review and we all hope to see you in our hotel again! More 

Luxembourg
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was here for 2 nights only and more would have been too much. I needed to be near the train station but next time, I will take something further as it was a little 'unsafe' at night. The hotel itself could do with a slight decoration improvement. The breakfast was more than adequate for Italy standards of a breakfast.... More 

Was this review helpful? Yes
Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Thank you for your kind review. I am glad that you found our staff lovely and friendly. Our aim is to always ensure our guests feel as welcome and as comfortable as possible. Once again thank you for your review and we hope to have the pleasure of welcoming you back to the hotel in the future More 

Oslo, Norway
Top Contributor
129 reviews 129 reviews
66 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Average but acceptable hotel. Parking is a problem in Torino so hotel parking is important. They charge EUR 20 pr. night for parking. Hotel is acceptable. Did not try breakfast. I got an upgrade to a 2 floor suite. A nice treat from the hotel. Would not mind coming back. Good location for local restaurants as there are plenty to... More 

Was this review helpful? Yes
Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, thank you for the time spent for your review, the opinion of our guests is of great importance for us. We hope to have you again our guest for your next stay in Turin More 

A TripAdvisor Member
2 of 5 stars Reviewed 4 weeks ago

Beware of the location of the hotel as it can seem unsafe. I was surprised the breakfast room was above the rooms where smoking was allowed. When I went up for breakfast I could smell the smoke from the rooms below, not pleasant at all.

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, thank you for the time spent for your review. Your comments regarding the smell of smoke on the breakfast room come as a surprise but your revies gives us the possibility to take the appropiate mesures to prevent future occurences.. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very... More 

Tralee
Senior Contributor
46 reviews 46 reviews
30 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed April 3, 2015

Good location to the city centre and about 30!minutes drive from the airport the hotel is small the rooms though we're on the large side with tea /coffee making facility's bed was very comfy small bar which was poorly stocked we did not have breakfast included in our package but we looked in and it was quite basic continental fare... More 

Was this review helpful? Yes
Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Thank you for taking the time to inform us about your experience following your stay at our hotel. Your comments regarding the supplies at the bar come as a surprise but we assure you that we are taking the appropriate measures to address your concerns and prevent future occurrence. At Mercure, we strive to provide a superior service... More 

Sioux Falls, South Dakota
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 17, 2015

I enjoyed my stay. I was Mercure for 2 nights and did not have any issues. Great location, literally across the street from from the train station. Just a quick walk in to the heart of Torino. The only down fall I'd give was it's kind of in a shady area if you walk the streets behind the hotel. It... More 

Was this review helpful? Yes 1
Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, thanks for the time spent for your lovely review. We hope to welcome you here again for your next stay in Turin. Best regards. More 

Questions? Get answers from hotel staff and past guests. Ask a question

149 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (125)
Viewed
Bathroom (24)
Viewed
Dining (6)
Viewed
Room/suite (50)
Viewed
View from room (3)
Viewed
Hotel & grounds (20)
Viewed
Other (22)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (7)
Viewed
Dining (2)
Viewed
Other (8)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay