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All 129 Turin hotels

Mercure Torino Crystal Palace

4.0 of 5 Hotel   |   Via Nizza 11, 10125 Turin, Italy
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78%
Ranked #31 of 129 hotels in Turin
Certificate of Excellence 2013
A recent review
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281 people have reviewed this hotel

Traveler rating
    70
    142
    54
    11
    4
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36
63
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73
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Bari, Italy
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is very nice inside, it´s located in a beautiful traditional palace. Unfortunately from outside it´s not so attractive as this zone is rather a dangerous one where you don´t want to stay for a long time, neither you could as there are no good restaurants nor shops near. However there is a railway station with a metro right... More

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Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, thanks for the time spent for your positive review. Our aim is to always ensure our guests feel as welcome and as comfortable as possible. Once again thank you for such a nice review and we hope to have the pleasure of welcoming you back to the hotel in the future More

Brighton
Top Contributor
59 reviews 59 reviews
23 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for one night at the weekend. The hotel is located directly opposite Porta Nuova railway station, close to the Sadem airport shuttle bus stop and to one of the hop on City Sightseeing bus stops. I arrived at just after 10 in the morning and a friendly, English speaking, receptionist ensured that my room was ready for... More

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Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Madame, we thank you for the time spent for your lovely review. We are glad to see that our efforts are appreciated by our guests. We hope to have you again our guest during your next travel in Turin, in the meanwhile please accept our best regards. More

Cheshire
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

The Crystal Palace is across the road from Turin's main rail station, close to tram, metro and bus stops as well as to the historic beautiful city centre. The hotel is housed within in a traditional Italian styled building which has been sympathetically restored evoking an Italian ambience. Everything is clean, tidy and well looked after.The staff are helpful, friendly... More

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Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Thank you for your kind review. I am delighted that you found our staff lovely and friendly. Our aim is to always ensure our guests feel as welcome and as comfortable as possible. Once again thank you for such a nice review and we hope to have the pleasure of welcoming you back to the hotel in the... More

Winchester, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 26, 2014

The Website offered the Torino Bar and Restaurant but on arrival, I was informed that this 4 star hotel has no restaurant.. A four star hotel must have a restaurant in the vast majority of civilised European countries. This hotel has no eating facility except for breakfast. The response to my complaint was that under a Piedmont regulation it is... More

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Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, first of all let me thank you for the time spent in reviewing our hotel. Further to your comment I am sorry to read your complaint about the fact that our hotel did not have a restaurant, nevertheless I would like to underline some points as already done in reply to your e-mails in the past: In the... More

New York City, New York
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 11, 2014

The location is very central, just next door from the central station, but at night looks very creepy and did not feel safe with all weird people around. The rooms had a smell of smoke, is it legal? The staircase is indeed incredible: huge like in a museum.

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Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Thank you very much for taking the time to share your feedback. I am sorry to see that you felt unsafe outside of the hotel, that the sorroundings seemed creepy, but as you said the hotel is central and located next to the main train station.You will agree with me that in most of the cities the area... More

Torino
Contributor
17 reviews 17 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 24, 2014

I popped into this hotel late this morning with the intention of obtaining information on the availability of rooms in October during the Salone del Gusto. The only person at the reception, a many wearing glasses brushed me off with a cold answer of ''you have to email us to find out'' after shoving me the hotel business card and... More

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Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, first of all let me thank you for having taken the time to write your opinion on this website. I express my apologies for what happened but let me tell that it is not our policy to brush off guests without even give any availability or price. I will personally check with my team what could have been... More

Hamburg, Germany
1 review
4 of 5 stars Reviewed January 11, 2014

this hotel offers everything you expect from a 4-star hotel, but not more. it is situated centrally but not picturesque due to the closeness of the train-station. rooms are big and clean, the staff is friendly, furniture and be are of good quality and in good shape, however overall impression of the room is quite spartan. in essence: not the... More

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Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, thank you for the time spent for your review. We are glad to know that you appreciated your stay in our hotel and your review encourages us to improve the quality of our service. I see that in your opinion standard rooms can give the impression to be quite spartan and basic but the hotel has different kind... More

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Additional Information about Mercure Torino Crystal Palace

Also Known As:
Mercure Torino Crystal Palace Hotel Turin
Mercure Torino Crystal Palace Hotel
Mercure Hotel Turin
Torino Crystal Palace Mercure
Address: Via Nizza 11, 10125 Turin, Italy
Location: Italy > Piedmont > Province of Turin > Turin
Amenities:
Bar / Lounge Room Service Wheelchair access
Hotel Style:
#11 Luxury Hotel in Turin
#16 Family Hotel in Turin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Torino Crystal Palace 4*
Official Description (provided by the hotel):
The hotel offers 60 rooms and 7 suites, providing all the four star comforts. Built in 1800, it is in the heart of the art and culture scene, just a few steps from the city centre and conveniently close to the major congress centres and train station, all of which make it an ideal destination for leisure and business travellers. All rooms are equipped with WiFi internet, LCD TV, SKY satellite TV, kettle, bathroom telephone and parquet floors in standard rooms. The hotel also features an American bar. ... more   less 
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