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All 129 Turin hotels

Mercure Torino Crystal Palace

4.0 of 5 Hotel   |   Via Nizza 11, 10125 Turin, Italy
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Ranked #28 of 129 hotels in Turin
A recent review
4 of 5 stars reviewed 2 weeks ago
nigeltriharder Gateshead, United Kingdom
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276 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Stevensweert
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is conveniently located near the Puerto Nuove train station and is at the edge of the city centre. We had a classical room at the 5th floor (under the roof), which was spacious and clean. The room has an airco, but it is quite noisy. The bathroom was spacious and has a jacuzzi bath (its a pitty that... More

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Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, we thank you for the time spent for your kind review. We are glad to read that you enjoyed your stay in our hotel, nevertheless we express our apologies for the noisy airco. With reference to the parking place it is true that we do only have few places in the court of the hotel, we will be... More

Belo Horizonte, MG
Top Contributor
77 reviews 77 reviews
33 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel has an excellent location, close to the huge and useful Turim Puorta nova train station. Although the station movement causes a bit of external trouble - people, transit, etc. - one can ask for a quiet room and never face any problem. The hotel is also close to very nice Turim touristic attractions. The bedroom was a bit... More

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Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, thanks for the time spent on your review. Our aim is to always ensure our guests feel as welcome and as comfortable as possible. Once again thank you for such a nice review and we hope to have the pleasure of welcoming you back to the hotel in the future More

singapore
Top Contributor
90 reviews 90 reviews
60 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed June 19, 2014

Chose to spend our last night in Turin here because of its convenient location. It is right next to the main Turin railway station: when you leave the platforms, just look for the exit on the right and the hotel is just across the street (the signboard is not very prominent). There are of course more atmospheric hotels to pick... More

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Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Thank you for your kind review. I am delighted that you found our staff lovely and friendly. Our aim is to always ensure our guests feel as welcome and as comfortable as possible. Once again thank you for such a nice review and we hope to have the pleasure of welcoming you back to the hotel in the... More

Bari, Italy
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 6, 2014

This hotel is very nice inside, it´s located in a beautiful traditional palace. Unfortunately from outside it´s not so attractive as this zone is rather a dangerous one where you don´t want to stay for a long time, neither you could as there are no good restaurants nor shops near. However there is a railway station with a metro right... More

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Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, thanks for the time spent for your positive review. Our aim is to always ensure our guests feel as welcome and as comfortable as possible. Once again thank you for such a nice review and we hope to have the pleasure of welcoming you back to the hotel in the future More

Brighton
Top Contributor
76 reviews 76 reviews
29 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed April 1, 2014

I stayed here for one night at the weekend. The hotel is located directly opposite Porta Nuova railway station, close to the Sadem airport shuttle bus stop and to one of the hop on City Sightseeing bus stops. I arrived at just after 10 in the morning and a friendly, English speaking, receptionist ensured that my room was ready for... More

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Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Madame, we thank you for the time spent for your lovely review. We are glad to see that our efforts are appreciated by our guests. We hope to have you again our guest during your next travel in Turin, in the meanwhile please accept our best regards. More

Cheshire
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 13, 2014 via mobile

The Crystal Palace is across the road from Turin's main rail station, close to tram, metro and bus stops as well as to the historic beautiful city centre. The hotel is housed within in a traditional Italian styled building which has been sympathetically restored evoking an Italian ambience. Everything is clean, tidy and well looked after.The staff are helpful, friendly... More

Was this review helpful? Yes
Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Thank you for your kind review. I am delighted that you found our staff lovely and friendly. Our aim is to always ensure our guests feel as welcome and as comfortable as possible. Once again thank you for such a nice review and we hope to have the pleasure of welcoming you back to the hotel in the... More

Winchester, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 26, 2014

The Website offered the Torino Bar and Restaurant but on arrival, I was informed that this 4 star hotel has no restaurant.. A four star hotel must have a restaurant in the vast majority of civilised European countries. This hotel has no eating facility except for breakfast. The response to my complaint was that under a Piedmont regulation it is... More

Was this review helpful? Yes
Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, first of all let me thank you for the time spent in reviewing our hotel. Further to your comment I am sorry to read your complaint about the fact that our hotel did not have a restaurant, nevertheless I would like to underline some points as already done in reply to your e-mails in the past: In the... More

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Additional Information about Mercure Torino Crystal Palace

Address: Via Nizza 11, 10125 Turin, Italy
Location: Italy > Piedmont > Province of Turin > Turin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Torino Crystal Palace 4*
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Also Known As:
Mercure Torino Crystal Palace Hotel Turin
Mercure Hotel Turin
Torino Crystal Palace Mercure

131 photos of this hotel

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style
#12 Family Hotel in Turin #12 Luxury Hotel in Turin
Hotel Class
Official Description (provided by the hotel)
The hotel offers 60 rooms and 7 suites, providing all the four star comforts. Built in 1800, it is in the heart of the art and culture scene, just a few steps from the city centre and conveniently close to the major congress centres and train station, all of which make it an ideal destination for leisure and business travellers. All rooms are equipped with WiFi internet, LCD TV, SKY satellite TV, kettle, bathroom telephone and parquet floors in standard rooms. The hotel also features an American bar. ... more   less 
Number of rooms
60

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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