We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Torino Crystal Palace

Via Nizza 11, 10125 Turin, Italy
Hotel amenities
Mercure Torino Crystal Palace
Book on
TripAdvisor
Trusted partner. We work with ACCORHOTELS.COM to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Ranked #41 of 128 Hotels in Turin
A recent review
3 of 5 stars reviewed 3 days ago
skyandsands London, United Kingdom
Add Photo Write a Review

363 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    83
    190
    65
    18
    7
See reviews for
63
105
52
103
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (363)
  • Mar-May only
    (88)
  • Jun-Aug only
    (106)
  • Sep-Nov only
    (93)
  • Dec-Feb only
    (76)
All months
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Convenient location at the station although area around the station was a bit dodgy. Only 5min walk to all shops. Room was quite large, bed was ok, clean and bright. Breakfast buffet had a great selection. Maids were very loud, and it was quite disturbing. They were making up rooms even at 8pm. Good value for money. Would stay again

Was this review helpful? Yes
Wellesley, Massachusetts
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Our family recently stayed in two rooms for two nights. The hotel was modern and clean with an above average breakfast. Small faults include include uneven air conditioning in the rooms as well as a funky shower that was really just a bath with a hand-held shower head. One either had to sit down while showering, or stand up and... More 

Was this review helpful? Yes
Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Firstly, I would like to begin by sincerely apologising for the standard of service you received on this occasion. This is certainly not a true reflection of the high quality upon which we pride ourselves on at Mercure Torino Crystal Palace hotel. I appreciate the feedback and rest assured that we take all comments very seriously. I hope... More 

London, United Kingdom
Level Contributor
84 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Another road-trip for me and I was the other side of the border in France and suddenly felt inspired to drive to Turin or Torino! Chose this hotel for it's older more grand look on the outside. I booked online and also used contact facilities ahead of my arrival to request parking. I received prompt reply that parking was available... More 

Was this review helpful? Yes
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Thank you for your kind review. I am delighted that you found our staff lovely and friendly. Our aim is to always ensure our guests feel as welcome and as comfortable as possible. Once again thank you for such a nice review and we hope to have the pleasure of welcoming you back to the hotel in the... More 

Budapest, Hungary
Level Contributor
915 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 stars Reviewed June 9, 2015

The staff is friendly, ok. The rooms are even with Italian standards too small. The breakfast is great. The location is not the best. You can reach within minutes the train station, metro, a lot of buses, but at the evening I wouldn't walk around. I think we paid too much, as in comparison to other hotels in the middle... More 

Was this review helpful? Yes
Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, thank you for taking the time to post your review. Please accept my apologies for any inconvenience with the air conditioning, unfortunately during your stay we had a problem on the central system and we had to wait for the external maintenace to fix it, that's the reason of the air conditioning working later. Your comments regarding the... More 

Basildon, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 3, 2015

A hotel perfectly located for the Puerto Nuevo Station, the surrounding area was a little down market, but the Hotel itself was well maintained and the staff friendly and professional, The rooms although basic offer good value, although the door entry system and the wooden floors can mean its quite noisy into the night. Better for a business trip than... More 

Was this review helpful? Yes
Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Thank you for your kind review. I am delighted that you found our staff friendly and professional. Our aim is to always ensure our guests feel as welcome and as comfortable as possible. Once again thank you for such a nice review and we hope to have the pleasure of welcoming you back to the hotel in the... More 

Amsterdam, The Netherlands
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed April 29, 2015

Ok ok in all honesty.... The hotel has a 4 star rating but I have my doubts about that. I mean the hotel itself could use a make-over or update in terms of decoration and interior. (Which was the case on the 5th floor by the way). During my stay I've encountered a few issues mainly with WIFI connectivity. But... More 

Was this review helpful? Yes 1
Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, I am delighted to read that you found our staff to be friendly and helpful. I am also pleased to read that the housekeeper did an excellent job in your room. Once again thank you very much for taking the time to write such a nice review and we all hope to see you in our hotel again! More 

Luxembourg
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed April 27, 2015

I was here for 2 nights only and more would have been too much. I needed to be near the train station but next time, I will take something further as it was a little 'unsafe' at night. The hotel itself could do with a slight decoration improvement. The breakfast was more than adequate for Italy standards of a breakfast.... More 

Was this review helpful? Yes
Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Thank you for your kind review. I am glad that you found our staff lovely and friendly. Our aim is to always ensure our guests feel as welcome and as comfortable as possible. Once again thank you for your review and we hope to have the pleasure of welcoming you back to the hotel in the future More 

Oslo, Norway
Level Contributor
129 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 stars Reviewed April 27, 2015

Average but acceptable hotel. Parking is a problem in Torino so hotel parking is important. They charge EUR 20 pr. night for parking. Hotel is acceptable. Did not try breakfast. I got an upgrade to a 2 floor suite. A nice treat from the hotel. Would not mind coming back. Good location for local restaurants as there are plenty to... More 

Was this review helpful? Yes
Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, thank you for the time spent for your review, the opinion of our guests is of great importance for us. We hope to have you again our guest for your next stay in Turin More 

A TripAdvisor Member
2 of 5 stars Reviewed April 24, 2015

Beware of the location of the hotel as it can seem unsafe. I was surprised the breakfast room was above the rooms where smoking was allowed. When I went up for breakfast I could smell the smoke from the rooms below, not pleasant at all.

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, thank you for the time spent for your review. Your comments regarding the smell of smoke on the breakfast room come as a surprise but your revies gives us the possibility to take the appropiate mesures to prevent future occurences.. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very... More 

Tralee
Level Contributor
55 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed April 3, 2015

Good location to the city centre and about 30!minutes drive from the airport the hotel is small the rooms though we're on the large side with tea /coffee making facility's bed was very comfy small bar which was poorly stocked we did not have breakfast included in our package but we looked in and it was quite basic continental fare... More 

Was this review helpful? Yes
Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Thank you for taking the time to inform us about your experience following your stay at our hotel. Your comments regarding the supplies at the bar come as a surprise but we assure you that we are taking the appropriate measures to address your concerns and prevent future occurrence. At Mercure, we strive to provide a superior service... More 

Questions? Get answers from hotel staff and past guests. Ask a question

154 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (130)
Viewed
Hotel & grounds (21)
Viewed
Room/suite (53)
Viewed
Bathroom (25)
Viewed
Dining (6)
Viewed
View from room (3)
Viewed
Other (22)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (7)
Viewed
Dining (2)
Viewed
Other (8)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Turin hotels
Starhotels Majestic
#20 of 128 in Turin
4.0 of 5 stars 581 reviews
Concord Hotel
#47 of 128 in Turin
4.0 of 5 stars 482 reviews
Show Prices
Show Prices
Show Prices
Crocetta
BEST WESTERN PLUS Hotel Genova
Crocetta
Residence Sacchi
Residence Sacchi
#2 of 128 in Turin
4.5 of 5 stars 340 reviews
San Salvario
BEST WESTERN Hotel Genio
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay