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The Gray

Via San Raffaele 6, 20121 Milan, Italy
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The Gray
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The Gray
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166 reviews from our community

Traveler rating
    73
    48
    22
    13
    10
See reviews for
15
61
10
44
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Contributor
46 reviews 46 reviews
23 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

A wonderful little boutique hotel incredibly close to the Duomo. I was expecting the room to be tiny but it was gloriously large with a huge bath and bathroom (TV above the bath- hurrah!) and wonderfully tranquil. The perfect antidote to a busy, bustling city. We loved being able to pop back during the day. The decor was modern but... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I arrived at The Gray on Good Friday and stayed until Easter Sunday. The taxi was unable to drop us off at the door, as there was roadworks directly outside, so we walked down apprehensively. There was really no need, from the moment of arrival the staff were friendly and efficient, the lobby is clean and impressive.... More 

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Mary N, Direttore at The Gray, responded to this review

Dear Mrs Kozzer, Thank you for sharing your experience at The Gray and look forward to welcoming you back Sincerely Mary Nikolaeva GM More 

London
Top Contributor
131 reviews 131 reviews
49 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed March 28, 2015 via mobile

Brilliant location with views over the Galleria and Duomo. Our room was HUGE. Enough light switches and electronic curtain controls that it needs its own manual. Well designed room with a very comfy bed and a ginormous bath. Great

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Mary N, Direttore at The Gray, responded to this review

Dear Patrick, Thank you for sharing your impressions regarding our hotel and we hope to have opportunity to welcome you back soon Sincerely Mary Nikolaeva More 

Tonganoxie, Kansas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 18, 2015

The lighting over the sink was poor. The door chair had been broken and reattached to the door.(that doesn't make you feel safe). The water bottle had a tag $1.50 if you drank it. We were there for a funeral.

Was this review helpful? Yes 1
Mary N, Direttore at The Gray, responded to this review

Dear Martha, First of all I would like to thank you for choosing our hotel and services and I am so sorry to read your comments. Certainly we appreciate customer’s feed back and do our best to improve our services and to make our guest’s stay with us a pleasant one. Clients satisfaction is what we work for. I wish... More 

Minneapolis, Minnesota, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 17, 2015

If you take a left from the front door of this hotel, you are 25 steps from the Duomo. If you walk straight ahead, you walk right into the Galleria toward La Scala. The decor is chic, including the wall coverings, fabrics and lighting. We had great service from Leonardo in the small cocktail lounge. I will try to attach... More 

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Mary N, Direttore at The Gray, responded to this review

Dear Nikki, Thank you for your feedback, it is always a great pleasure to hear that we managed to make your stay with us pleasant and memorable. We hope to see you soon back at The Gray Sincerely, Mary Nikolaeva GM More 

Zurich, Switzerland
Contributor
16 reviews 16 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 3, 2015 via mobile

We stayed in few hotels in central Milan, including in the Staf across the street. But the Grey is truly the best we've seen, amazing room, extra large bathroom, even a sauna. There's also a large dressing room and the bed and bed linen were perfect. The breakfast was good, nothing spectacular but fresh and nice quality. The only downside... More 

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Mary N, Direttore at The Gray, responded to this review

Thank you for your preciuos words and hope to see you back soon at The Gray, Sincerely More 

Cluj-Napoca, Cluj, Romania
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 27, 2015

Worst hotel ever!! Do not book this hotel! When I arrived at the reception they told me they were overbooked and they had to move into a different hotel, with NO prior notice. The hotel they moved me to was still owned by them, however it was a 4 star hotel and the price of the room was half of... More 

Was this review helpful? Yes 7
uk
Top Contributor
59 reviews 59 reviews
30 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 18, 2015

Have stayed in this delightful boutique hotel once before. Aside from the fact that the road was closed due to resurfacing or the like, it was equally as delightful as I remember. Not easy to find particularly as no real signage but fabulous position in the city. Rooms were very stylish and comfortable and we were given an upgrade which... More 

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Mary N, Direttore at The Gray, responded to this review

Dear Merrybroo, We would like to thank you choosing our hotel, coming back to us and for your comments. We appreciate your feed back and certainly do our best to improve our services and to make our guest’s stay with us a most memorable one. The road is closed due to resurfacing as all city is renewing itself for Expo... More 

Geneva, Switzerland
1 review
5 of 5 stars Reviewed February 15, 2015

Just spent a wonderful weekend in Milan for saint-valentines day. Stayed at the Gray for the second time and can only say that it was a wonderful experience. Simply said, there is no better location in Milan, right by the Duomo. We got upgraded upon check-in a junior suite which was lovely and great value for money. The hotel is... More 

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Mary N, Direttore at The Gray, responded to this review

Dear Parrain77, Thank you for your kindness and look forward to welcoming you at The Gray Sincerely Mary Nikolaeva GM More 

Chicago
Contributor
20 reviews 20 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 25, 2015

I stayed at the Gray for way too short a visit - just a night as I was traveling home from Switzerland. Perfect location in a great, lively neighborhood - you can see the Duomo from the entrance, it's across from the beautiful Galleria, and very close to La Scala. The rooms were fantastic and unique - my colleague was... More 

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