We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Westin Palace, Milan

5.0 of 5 20 Piazza della Repubblica, 20124 Milan, Italy
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
GreenLeadersSilver level
The Westin Palace, Milan
Professional photos View all
Browse nearby
The Westin Palace, Milan
Write a Review

1,036 reviews from our community

Traveler rating
    359
    396
    162
    74
    43
See reviews for
124
398
74
261
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1036)
  • Mar-May only
    (254)
  • Jun-Aug only
    (290)
  • Sep-Nov only
    (266)
  • Dec-Feb only
    (226)
All months
There are newer reviews for The Westin Palace, Milan
See the most recent reviews
Basel, Switzerland
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 9, 2010

I was on a training at the Westin Milan and it was great. The conference room was great and we enjoyed a great service all around the hotel. I lived in room 512 which was very nice, big and very comfortable. The hotel is great situated and walking in here you really felt welcome. I ate Breakfast in The restaurant... More 

Was this review helpful? Yes 1
Claudia_Milan, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear ttanum, it was a pleasure to host your event and it is very gratifying for us to know that we created the right environment for your meeting and at the same time a friendly atmosphere that enabled you to relax after a busy working day. Thank you for your kind words and hope to see you again More 

London
Top Contributor
63 reviews 63 reviews
58 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed June 2, 2010

The Milan Palace is a SPG property based primarily in the financial sector/close to the main station. On the plus side this means that one can walk to the main piazza where the main Centrale station is based at a leisurely pace in 10-15 minutes. On the negative side, it's not very close to all the main historical sites -... More 

Was this review helpful? Yes
Claudia_Milan, Manager at The Westin Palace, Milan, responded to this review

Hello mixip, thank you for the information you have provided on the hotel and to other Tripadvisor travelers, highlighting that the hotel is in a quieter area of the city but close and very well connected to landmarks and shopping areas by public transportation or a leisurely stroll. We are sorry if there was a mix-up about the type of... More 

London
Top Contributor
55 reviews 55 reviews
55 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed May 16, 2010

The hotel is a short walk away from the Central Milan Railway Station and a twenty minute walk to downtown Milan (Duomo area). Check in was quick and very friendly. The receptionist was funny and very helpful with our queries about the hotel and local area. The Classic room didn't really have a special view but was comfortable and decorated... More 

Was this review helpful? Yes
Claudia_Milan, Manager at The Westin Palace, Milan, responded to this review

Dear Man_with_wife, thank you for sharing your experience here on Tripadvisor and providing useful tips to fellow travelers. We are happy to know that you had a warm welcome from our staff and that our hotel was a comfortable home base for you and your wife while exploring Milan. Hope to see you again soon! More 

shropshire
Contributor
16 reviews 16 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed May 12, 2010

On arriving at the hotel we were made to wait nearly 30 minutes while the lady on reception appeared to be laughing and joking with an italian couple in front of us. When we did manage to start the check in process we were told our room was not ready which is terrible when we had been travelling since 4... More 

Was this review helpful? Yes 2
Claudia_Milan, Manager at The Westin Palace, Milan, responded to this review

Hello guitargaz, when you run a business negative feedback is valuable as it tells you what needs to be improved, while positive feedback confirms what you are doing right. From your comments it is clear that there were things you found disappointing with your stay and that we should work on, and we can only say how sorry we are... More 

Bern, Switzerland
Top Contributor
64 reviews 64 reviews
23 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed May 5, 2010

Upon exiting the Milano Centralle train station and walking towards downtown Milan, we realized our hotel, The Westin Palace, Milan was very nearby. Being 10am, we hesitated to attempt a check-in, but the streets seemed quiet so we indeed went inside. At first glance the place is magnificent, and never did that feeling change during our stay! We were quickly... More 

Was this review helpful? Yes 2
Claudia_Milan, Manager at The Westin Palace, Milan, responded to this review

Dear RoamingJerome, Thank you for sharing your experience and for being such a loyal and enthusiastic fan of Westin. You are absolutely right, the Heavenly Bed is special and starting the day with a restful, heavenly night will make a difference to your day. So glad that Johan took good care of you on arrival and set a good mood... More 

Madrid, Spain
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 3, 2010

Great service ( special thanks to Francesco front desk) very nice room, cute bar and good breakfast. It is true that they will need a renovation soon but you can feel that employees love their work

Was this review helpful? Yes 1
Claudia_Milan, Manager at The Westin Palace, Milan, responded to this review

Dear Manuelitobuenosaires, your special thanks are much appreciated and will be passed on to Francesco. Our associates are committed to making a difference, because a hotel stay is all about the experience you have and people can indeed make a difference. So glad you enjoyed your visit and your stay and hope your travels bring you here again. More 

New Orleans, Louisiana
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 25, 2010

Good hotel but expensive. They didn’t tell us that breakfast was not included, and we were charged 40 euros for each person for 4 days when we checked out. It was good but not 40 euros good. The staff was very accommodating. I would stay there again, but would definitely look for a better value for the money before booking... More 

Was this review helpful? Yes
Claudia_Milan, Manager at The Westin Palace, Milan, responded to this review

Dear travelsteve12, thank you for sharing your experience at our hotel with others here on Tripadavisor, we’re glad to know that our staff made you feel welcome and we’re sorry to hear that you were not aware of breakfast not being included in your room rate, our confirmation emails usually indicate this as it is correct for the customer to... More 

London
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed April 24, 2010

i have stayed here a number of times and have always had a pleasant experience. the hotel is very well maintained and the staff are always welcoming. the rooms are very clean, spacious and well-maintained - fitted with a large comfortable bed & plasma tv. it also has a 24hr gym fitted with modern equipment (with TV). the westin is... More 

Was this review helpful? Yes 1
Claudia_Milan, Manager at The Westin Palace, Milan, responded to this review

Hello Camel100, and thank you for choosing us as your home away from home when you visit Milan. We love repeat guests because they give us a chance to get to know them and do all that we can to deliver on their preferences. From your comments it looks like we have been able to do that for you and... More 

Philadelphia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 18, 2010 via mobile

Beautiful hotel. Close to train station. What ever you do don't order room service! I spent over 80 on a burger and salad!

Was this review helpful? Yes
Claudia_Milan, Manager at The Westin Palace, Milan, responded to this review

Hello EduTravel, we appreciate your reporting back on your stay to fellow travelers and to us at the hotel, it is always good to know what our guests are thinking and we do understand your feelings on the cost of room service. It is not unfortunately something that we can promise to change as the main component in it is... More 

Brasilia
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 9, 2010

I`m lodged at westin Milan. I`ve booked based on spg hotels quality. What a mistake. can you believe that the room has NO AIR CONDITIONING? Milan temperatures are on the 80's today. temperatures inside the room are constantly 23 to 24 degrees celsius. Unconfortable. not to mention the broken safe and the bouncing water closet. After my complaint the desk... More 

Was this review helpful? Yes
Claudia_Milan, Manager at The Westin Palace, Milan, responded to this review

Dear HFMartins, we are so sorry that your stay was uncomfortable due to the warm weather that hit Milan during your visit. The hotel is fully air conditioned with a centralized system that is usually switched on when summer comes. We did start it early this year due to the unexpected rise in temperatures, but it took a few days... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Westin Palace, Milan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Palace, Milan

Address: 20 Piazza della Repubblica, 20124 Milan, Italy
Location: Italy > Lombardy > Milan
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Palace, Milan 5*
Number of rooms: 227
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotels.com, Starwood EMEA, Cheap Tickets, Orbitz, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your The Westin Palace, Milan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Palace, Milan Hotel Milan
Westin Palace Milan
Westin Milan
Milan Westin
Hotel Style:
#12 Green Hotel in Milan
#42 Family Hotel in Milan
#54 Luxury Hotel in Milan
#55 Romantic Hotel in Milan
#62 Business Hotel in Milan

361 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (346)
Viewed
Room/suite (130)
Viewed
Hotel & grounds (50)
Viewed
Bathroom (59)
Viewed
View from room (9)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (1)
Viewed
Family/play areas (1)
Viewed
Dining (8)
Viewed
0:47
Videos (4)
Viewed
Other (83)

Management photos: Courtesy of the property manager

Viewed
All management photos (16)
Viewed
Dining (4)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (1)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay